What Type of Services does Infinity Home Care Ltd offer?

Infinity Home Care Ltd offers Home Care.

How many Carers does Infinity Home Care Ltd employ?

Infinity Home Care Ltd employs 11 carers.

Infinity Home Care Ltd, 118 Bewdley Road, Kidderminster, Worcestershire DY11 6RX

Review from Anthony W (Son of Client) published on 26 June 2025 Submitted via Website • Report

Overall Experience

Infinity have provided care to my mother over the past 7 months, visiting 3 or 4 times each week. Our initial contact with the managers gave a good impression, and the ongoing care confirmed this. The carers have been friendly, efficient & reliable. They have also been very flexible, for example cancelling

visits during occasional hospital stays, but increasing the number of visits during convalescence. The visit reports are detailed & sent immediately to my phone, which is really useful. Overall, it has been a great success, and I would recommend anyone looking for care to consider Infinity.

Reply from Dawn Wilkes, Care Manager at Infinity Home Care Ltd

Thank you for this lovely review, it was a pleasure to have cared for your mom.

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Review from Emma F (Daughter of Client) published on 3 April 2025 Submitted via Website • Report

Overall Experience

My Dad has been using Infinity for many months now and we are so grateful for their care the carers are all wonderful and go the extra mile very caring, thorough and responsive to my Dads needs we would 100% recommended to anyone unsure of receiving home care.

Reply from Dawn Wilkes, Care Manager at Infinity Home Care Ltd

Thank you for your kind review, It is nice for the staff to get recognition for all their hard work and it is a pleasure to visit your dad he has such a lovely character and we always leave smiling.

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Review from Lucy Anne B (Daughter of Client) published on 3 April 2025 Submitted via Website • Report

Overall Experience

My very dear step father was cared for by Infinity Home Care for about 3 months from April to July 2024. When the time came that we could no longer look after him ourselves at home Infinity Home Care came to the rescue. The carers were kind, sensitive, and built a good rapport with all of us. They were

extremely flexible with the time they came to care for him, working with us to make it as convenient as possible. They helped us through a very difficult time. We would recommend Infinity Home Care without hesitation.

Reply from Dawn Wilkes, Care Manager at Infinity Home Care Ltd

Thank you for the kind review, it is always nice for the staff to get recognition for all their hard work, They always made us feel welcome at each visit, and it was a pleasure to have been able to help in a small way.

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Review from Robin L (Nephew of Client) published on 28 March 2025 Submitted via Website • Report

Overall Experience

My 96 year old aunt was still living at home with her husband but it was clear they were struggling to cope & her health had taken a turn for the worse. We took on the services of a local care company but it was clear that the carers that attended we're not up to the job. On a recommendation we contacted

Infinity Home Care Ltd and oh what a difference it made. We had an initial meeting and then they started a few days later. I genuinely couldn't have asked for better care for my aunt.

They were caring, compassionate, understanding and nothing was too much trouble. The management team were always contactable if I needed to speak with them and all of their staff went above and beyond what I would have expected. Sadly my aunt took a turn for the worse and became end of life and passed away soon after, but the attention and caring from Infinity staff made her later days in life far more bearable. I would have no problem in recommending this company to anyone needing care.

Reply from Dawn Wilkes, Care Manager at Infinity Home Care Ltd

Thank you for the lovely review; the team work so hard, and it's nice for them to get recognition. It was a privilege to have been able to support your aunt, even for a short while. Kind regards, Infinity Home Care Team.

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Review from Jan G (Daughter of Client) published on 28 March 2025 Submitted via Website • Report

Overall Experience

I have been very thankful for the care given to my mother by the team. The ladies are local to our area which provides the familiarity that my parents need. The team are kind, cheerful and respectful to both my mum & dad, and over the time coming to the house have become an integral part of the family.

Reply from Dawn Wilkes, Care Manager at Infinity Home Care Ltd

Thank you for the lovely review; the team work so hard, and it's nice for them to get recognition. Kind regards, Infinity Home Care Team.

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Review from R Q (Wife of Client) published on 25 July 2024 Submitted via Website • Report

Overall Experience

My husband has been looked after by Infinity Home Care for more than three years. From the very first meeting with the management team, we both felt that he would be in good hands. He has two regular carers who provide him with continuity and the highest standard of care. Personal dignity is always

maintained. The carers have become like members of the family. They are punctual and we are kept advised of any changes. Our carers are able to tune in to my husband's needs - which can be variable. On bad days they are able to adapt what they do accordingly. Even on bad days, my husband benefits from the staff's gentle support and is encouraged by their kindness. The management team is extremely approachable and kind, offering flexibility and extra help when hospital admissions have come our way, and discharges from the hospital happen without much warning. We have found all the staff to be very professional, kind, caring and dedicated. We have no hesitation in recommending Infinity.

Reply from Dawn Wilkes, Care Manager at Infinity Home Care Ltd

Thank you very much for leaving such a kind review. I know the care staff who principally support your husband very much enjoy their visits to him. To hear that their kindness is appreciated is very gratifying to us and we will be sure to pass this on to them. We are delighted that the company as a whole can help bring some peace of mind to you as a family.

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Review from Adrian C (Son of Client) published on 10 July 2024 Submitted via Website • Report

Overall Experience

Infinity Home Care came to us via personal recommendations, to provide assistance with my late mother's bed bath three times a week. The manager and her excellent team worked tirelessly to reinstall my mother's confidence and dignity in her vulnerable condition (having had a bad experience with another

care company previously), providing the highest level of professionalism and genuine care at every visit, from the day they began, through to the culmination with End of Life care.

From the personal perspective of my wife and myself (I was my mother's full time carer, we had moved in to provide round the clock care) we found Infinity invaluable. Not only did they handle the intricacies of bed bathing, which were beyond us, but they also came with a fresh joy to each visit which helped to alleviate the stress of being a full time carer. I therefore unreservedly recommend Infinity to anyone who requires the very best in professional Home Care!

Reply from Dawn Wilkes, Care Manager at Infinity Home Care Ltd

Thank you for the kind review, the staff work so hard and its nice for them to get the recognition they deserve. It was a pleasure to help such a lovely lady and work with you all.

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Review from L S (Daughter-in-law of Client) published on 22 April 2024 Submitted via Website • Report

Overall Experience

My father-in-law had received care from Infinity for around 3 years. They treated him as one of their own and as a person, not an old man. He always had the same carers, who got to know him so well, that they could tell when he needed medical treatment, sometimes before he even realised. This was possible

because of the continuity of carers he had, they arrived at the same time every day, and even in the snow, they walked to his home. This was such a help for us, as we couldn't always be on hand at the drop of a hat. We had such confidence in their abilities and couldn't thank them enough for everything they did for my father-in-law and us as a family. We will always remember their kindness, professionalism and support. I feel I should also mention how approachable the office staff were, and how helpful they were every time I phoned or needed support.

Reply from Dawn Wilkes, Care Manager at Infinity Home Care Ltd

Thank you very much for kind review. It was our privilege to support your father in law and the family. All the staff will appreciate your kind feedback.

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Review from J S (Friend of Client) published on 1 December 2023 Submitted via Website • Report

Overall Experience

Infinity Home Care looks after someone very dear to me and I cannot fault their care. They have a lovely attitude towards everyone and they go over and above what they need to. I would highly recommend this care company.

Reply from Dawn Wilkes, Care Manager at Infinity Home Care Ltd

Thank you so much for the kind review. The staff work so hard and its lovely when they get good feedback. Thanks.

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Review from Alison O (Daughter of Client) published on 13 November 2023 Submitted via Website • Report

Overall Experience

My mum is new to the care system, but all the staff at Infinity Home Care have made it very easy for us to adapt to. The care they provide is absolutely excellent.
Mum always knows who is coming, as she has the same 2 carers every week and at the time they say they're going to arrive.
I can not

thank them enough. They have enabled me to go back to being Mum's daughter and not her carer. The impact Infinity has had on our family dynamic has changed our lives.
Outstanding service, would highly recommend it.

Reply from Dawn Wilkes, Care Manager at Infinity Home Care Ltd

Thank you for taking the time to review us. It is always nice when get such nice feedback

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Review from Ann H (Friend of Client) published on 19 September 2023 Submitted via Website • Report

Overall Experience

I first had dealings with Infinity Home Care Ltd April 2022 when they came to see an elderly neighbour of mine who needed some help with various things like medication meals and other daily tasks that she was finding difficult to cope with. They came in three times a day and they were brilliant always

punctual and reliable very kind and thoughtful making sure that she was safe and were always there to make her feel wanted by having a chat with her before they left. It made such a difference in her life. Sadly she became very frail and needed 24-hour care in a Nursing home. I must say that I have no hesitation in recommending Infinity to anyone who needs care themselves or any of their loved ones.

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Reply from Dawn Wilkes, Manager at Infinity Home Care Ltd

Thank you for this lovely review, I will relay your kind words to the team at Infinity as it's always nice to get recognition for all their hard work.

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Review from Mandy C (Friend of Client) published on 5 September 2023 Submitted via Website • Report

Overall Experience

The manager and her team looked after my close friend for only a short while as he was terminally ill. They soon made a bond with me and my friend. Firstly, their general care was excellent and reliable. Once matters worsened, they were extremely knowledgeable about his care and what was needed next.

They all communicated with the medical staff and me very well, often one step ahead of what happens next. They showed great compassion towards my friend but were professional at all times. His personal care needs were all seen to with dignity and respect. He could not have asked for more. They, as a team, went above and very much beyond what was expected of them, and for that, I am forever grateful. I highly recommend Infinity Care to anyone who is looking for that extra help - no matter how big or small their care needs are. Great carers and professional service. Thank you.

Reply from Dawn Wilkes, Manager at Infinity Home Care Ltd

Thank you for the lovely review; the team work so hard, and it's nice for them to get recognition. It was a privilege to have been able to support your friend, even for a short while. Kind regards, Infinity Home Care Team.

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Review from Jean R (Niece of Client) published on 29 March 2023 Submitted via Website • Report

Overall Experience

Team Infinity Home Care are excellent! Their support for my auntie is the most professional, caring and supportive. The team always goes above and beyond and adapts their support to address my auntie's many and changing needs, always with respect, dignity and a sense of fun that lifts those tough days

and times.
Infinity is a competent and personable team at every level. Communication between us all is excellent which for me is particularly key as I don’t live nearby and means that my auntie has seamless support. I can’t speak highly enough of them.

Reply from Dawn Wilkes, Company Director at Infinity Home Care Ltd

Thank you so much for your kind words. We are always here to support you and your family member. Thank you for the review.

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Review from Kelly W (Daughter of Client) published on 25 March 2023 Submitted via Website • Report

Overall Experience

Infinity Home Care has cared for my mum for a few years now, they are second-to-none, lovely carers, five stars aren't enough!
The excellent care from all the team has enabled Mum to stay at home, even with her deteriorating needs. Knowing Mum has the same regular carers, who have become more like

family, makes it so much nicer for her and the rest of the family. I can't praise Infinity Home Care any higher, other than to say that they are very efficient, reliable, friendly, caring and professional, the list goes on! I would highly recommend to anyone.

Reply from Dawn Wilkes, Manager at Infinity Home Care Ltd

Thank you for a lovely review. It is so nice for the care team to get recognition for the care they give our clients.

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Review from Roger P (Nephew of Client) published on 21 March 2023 Submitted via Website • Report

Overall Experience

Infinity Home Care carers are superb at dealing with the myriad of needs presented by our aunt. They plan the care, routinely review it with the family and adjust to meet the changing needs. They keep in touch by email, phone, text as well as in person to ensure the family is aware and involved in the

care of our aunt. We are grateful for their professionalism and empathy in dealing with her. Thank you.

Reply from Dawn Wilkes, Manager at Infinity Home Care Ltd

Thank you so much for your kind words. We are always here to support you and your family member. Thank you for the review. Kind regards, Infinity Home Care team.

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Review from Karen A (Daughter of Client) published on 10 March 2023 Submitted via Website • Report

Overall Experience

I have never been involved in the care system before this but Infinity Home Care Ltd have made this experience a great one. The care staff and the management team are all truly amazing and are all a credit to the job they do.
The care staff have enabled my mum to regain her independence whilst also

putting her at ease with the things she can't manage. They never rush and always go the extra mile. Nothing is too much for any of them to do.
The management are always helpful and there to help or even just listen to me when I need them to.
All at Infinity Home Care are honest, kind and truly amazing people. They become more like family every day.
Both Mum and I would 100% recommend them.

Reply from Dawn Wilkes, Manager at Infinity Home Care Ltd

Thank you for the kind words, we all work really hard to provide the best possible care for all our clients.

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Review from Karen R (Daughter of Client) published on 10 March 2023 Submitted via Website • Report

Overall Experience

Infinity Home Care looked after my mum from May 2020 to September 2022. In the time that they helped me and my mum, it was truly a godsend because Mum had many health issues that needed constant attention. They were consistent, kind, reliable and always showed compassion to us both and the rest of our

family. They were always on time and in contact if needed. My mum really loved to see all of the carers and they did make a huge difference to her every day. They made her laugh and feel comfortable when she needed it the most. I don't think I could have gotten through the past few years without their experience and much-needed chats. They were consummate professionals throughout and I have nothing but respect and love towards all the carers who looked after Mum. The final weeks were incredibly tough for us all but they never faulted and treated Mum with love and dignity to the end and made the last part of our journey together far easier than it would have been.

Reply from Dawn Wilkes, Manager at Infinity Home Care Ltd

Thank you for a lovely review, it was a pleasure to have cared for your mum and you all made us feel welcome.
Your mum was a special lady and it was a privilege to have made a difference, we have a lovely team of care staff and it's nice for them to get recognition for all the hard work they do.
We wish you and your family all the best.

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Review from Emma S (Daughter of Client) published on 8 March 2023 Submitted via Website • Report

Overall Experience

My mom ended up having to have care due to her old age, and we were told that this company called Infinity Home Care would be looking after my mom, that was 5 years ago (I think it was 5 years it could be longer) until she passed away in December 2022.
All I can say about this company and the staff

is that the level of care, compassion, respect, love and support that both my mom and myself received was more than outstanding, they were always cheerful and on time when the visited my mom, spoke to her like an adult, cheered her up and gave her the dignity that she required, when she needed it. They always went above and beyond in their care, and as I live so far away from my mom knowing she was well looked after and cared for meant the world.
The staff treated my mom like one of their own family and nothing was too much trouble and you just can't ask for more than that.
We were so lucky to find such a loving and caring company with loving and caring staff.

Reply from Dawn Wilkes, Manager at Infinity Home Care Ltd

Thank you for a lovely review.
It was such a pleasure to have cared for your mum, she touched all our hearts and will be greatly missed.
We have a lovely care team who will go above and beyond to make life easier for our clients and ease pressure on families.
We wish you and your family all the best.

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Review from Alan C (Husband of Client) published on 27 September 2021 Submitted via Website • Report

Overall Experience

When my wife needed care I reviewed first the current Care Quality Commission review which was very positive and encouraging. From the first telephone call, I was aware I was dealing with a highly professional organisation that responded immediately to my situation.
I came to realise that this was

a small, local company and therefore all the carers were local and we became part of their family. They always turned up at exactly the times they said they would and in little ways would go that extra mile to look after my wife. The love and care which they provided over the last four months of my wife’s life I could not fault and I believe that I was very lucky to have found such a great company.
Not only did they look after their client they also looked after me and gave me the strength to cope with the most stressful time of my life.

Reply from Dawn Wilkes, Manager at Infinity Home Care Ltd

Dear Alan, thank you very much for taking the time to leave us a review, and what a review it is! We will be sure to pass this on to our team. It really means a lot to the carers to receive praise and recognition from the families for the care they provide, not to mention the office staff who work very hard behind the scenes. Your kind words really mean the world to us. We are glad we were able to be part of this chapter in your lives and we wish you and your family all the best for the future. With kindest regards, Dawn and the Infinity team.

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Review from Sarah S (Daughter of Client) published on 22 September 2020 Submitted via Website • Report

Overall Experience

The manager and the team at Infinity Home Care have been caring for my Mom for around three years now. Everyone is so caring and conscientious and go above and beyond.
My Mom has thrived since being under the care of Infinity Home Care and on top of delivering top-quality care, also offer such a personal

and friendly service which comes so naturally to each and every one of the team.
I can't thank the manager and the team enough for everything they do.

Reply from Dawn Wilkes, Manager at Infinity Home Care Ltd

We appreciate you taking the time to review us. We are delighted that you are finding the support provided by the team to be so good. We always strive to provide the very best care we can. Thank you again for the review.