Visiting Angels South Yorkshire

Thorncliffe Business Park, D82-1 Newton Chambers Road, Chapeltown, Sheffield S35 2PH
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7.1 11 Reviews
  • Visiting Angels South Yorkshire, Sheffield
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Care Provided

Types of Home Care

  • Visiting Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £22.50

These prices are only a guideline, please contact Visiting Angels South Yorkshire to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Tracey Hall (Manager)
Are you the Owner/Manager of Visiting Angels South Yorkshire? View your Advertising Options

Visiting Angels South Yorkshire Reviews (11)

7.1

Visiting Angels South Yorkshire has a Review Score of 7.1 (7.083) out of 10, based on 2 reviews in the last 2 years. Over all time Visiting Angels South Yorkshire has 11 reviews.

Overall Experience

  • 7
  • 1
  • 2
  • 0
  • 1

Date Published

11
2
2
2
9

Review from Jennifer M (Mother of Client) published on 14 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting Angels truly are angels. The quality of care is second to none. The girls listen to everything said to them. They have wonderful conversations with my Son. They are the kindest, most thoughtful ladies I have ever come across in the five years that my Son with very complex needs has been ill.
Thank you from the bottom of my heart.

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Review from Andrew H (Son of Client) published on 6 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

The frontline carers who supported my mother were excellent; compassionate, reliable, a credit to their profession. Unfortunately, my experience with Visiting Angels' management was less so! After my mother's emergency hospitalisation and mandated move into full-time residential care (which they don't
provide), the company withheld £560 from her deposit, citing a 10-day notice period - despite no care being delivered or even possible. I submitted a formal complaint in March 2025. It was acknowledged, but they missed multiple deadlines including those set by their own MD and failed to resolve the issue. Citizens Advice escalated the matter to Trading Standards, who confirmed they couldn't act due to a signed agreement. Visiting Angels showed no willingness to apply discretion/goodwill, however happy to retain funds regardless of the circumstances. This raised concerns about how they handle complaints and finances. Read terms v. carefully. Don't assume compassion if things go wrong.

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Review from G T (Daughter of Client) published on 21 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

There were a few issues that occurred whilst I was away on holiday, that could have been avoided if only the staff had followed the notes left in the house. When a regular team of carers attend, things run smoothly, however, when carers are chopped and changed last minute, it tends to cause issues.

Reply from Dan Archer, Director at Visiting Angels South Yorkshire

Thank you for your feedback, as you know keeping that regular team in place during the pandemic has been challenging but I am glad we do have a mostly stable team. I have asked the coordinators to contact you directly. Thank you for allowing us to be part of Mum's support network.

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Review from J F (Daughter of Client) published on 5 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Unfortunately, my mum's carers are constantly changing and sometimes are late or do not see what is to be done. My mum is not good at telling people what to do and recently has not been well. Breakfast pots left in the sink and washing not put away. I know there is a staff problem and Covid has played
a big part in inconsistency. However, I would like to say how excellent one carer in particular is. She is so helpful and because she has been one of the constant carers throughout, she is understanding of needs and requirements.

Reply from Dan Archer, Director at Visiting Angels South Yorkshire

Hi Julie, thank you for your feedback. I'm sorry that we have had to make some changes to Mum's carers, with Covid and self-isolation, it has been harder than usual. I am also pleased that despite this, we have a caregiver who has been one of Mum's constant carers, throughout.

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Review from D S (Daughter of Client) published on 30 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and consideration given to my mother is exactly what I wanted when I first contacted you, the personal touch and more. Her caregivers are just like a friend calling and give her all the care and attention possible, often going well above the call of duty. I cannot speak highly enough of the
girls that look after my mother and this, therefore, allows me to have peace of mind and not worry, as I know she is well cared for in every way.

Reply from Dan Archer, Director at Visiting Angels South Yorkshire

Thank you so much, for your kind words. Our Angels are amazing and it is lovely to hear that they make a real difference.

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Review from Jill B (Daughter of Client) published on 29 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful service provided by very caring people. My mother has needed a full care package for the last year, due to being bedridden with other health issues too. Visiting Angels have always tried their utmost best, through some difficult times with Covid 19. I am so thankful that we have never been
let down by them and my mother made some lovely friends with some of the most compassionate carers. It was very touching when my mother passed recently, at just how much respect and compassion the carers demonstrated not only to our mum, but to our family. We are eternally grateful.

Reply from Dan Archer, Director at Visiting Angels South Yorkshire

Thank you Jill. It was our pleasure to have been involved in your mum's life. We are delighted that we were able to make a difference.

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Review from Demi P (Granddaughter of Client) published on 13 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't be any more pleased with the care my nan has received from Visiting Angels. Each member of staff and carer are really welcoming, kind, warm and ensures my nan's needs are always met. It's been a great pleasure having them care for my nan while she has been at home.

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Review from Shirley C (Daughter of Client) published on 12 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The team are very willing to accommodate the requirements of individuals they care for. They have a care plan but I do leave notes or specific instructions if I want some specific task dealing with at the next visit. The Angel then tries to act upon it. All the Angels team are approachable regarding
any situation that needs or requires a change and they have been really reliable through the current situation. At the time of writing, they have not missed a single call. This helps as mum can get too used to me being there and we didn’t want to upset a routine that worked as with Alzheimer’s too much change is not a good thing. I have had calls from the visitor on the day to check something or to let me know if there is something that needs to be dealt with. i.e. a problem with taps and lights or if the stairlift is playing up. Sometimes they let mum make the decisions which is not always a good thing but they are trying not to take her independence away. Overall very pleased.

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Review from Jayne H (Daughter of Client) published on 12 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We first contacted Visiting Angels (VA) in January 2019. My mother was 92 years old, living by herself at home, of good health but lonely and with slight dementia. She was in need of companionship and it was one of the services that VA provided.
Our first meeting was with the owner who was charming
and professional. Our summary of the meeting was that if they could come anywhere near what he had promised we had found the correct care provider. They have delivered what they promised and more.
We also met the manager, who again is professional, responsive and provides customer service that is second to none. She responds at all times and is always caring, knowledgeable and unflappable. We met the carers before they started delivering the service and generally anyone new is introduced to Mum with a member of the current staff before they have a session with her alone.
Their service and levels of care are brilliant and we thoroughly recommend them.

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Review from Val B (Daughter of Client) published on 29 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting Angels have been exactly what the name suggests!
They have been looking after my Mum since mid-March, 7 days a week for 5 hours each day and their care and attention to my Mums needs has been outstanding.
Living 60 miles away makes it difficult to visit as often as I would like but knowing
that Mum has Visiting Angels attending to her twice a day gives me peace of mind.
Mum looks forward to each visit, enjoying their company in addition to helping her with her personal care. I would not hesitate to recommend them.

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Review from Julie O (Daughter of Client) published on 27 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is 84 and registered blind; thankfully we found Visiting Angels. Dad is very happy with the approach taken and is supported by the same lovely carer three times a week providing consistency and enabling Dad to maintain his independence in the same home that he has lived in for over 50-years.
The team at Visiting Angels are all marvellous with evidence of a 'top-down' effective and caring approach from everyone. Nothing is too much trouble, and when I have had observations and feedback regarding Dad's support, I have had nothing but total co-operation, positivity, support and solutions from the managing director, registered manager, support worker and office staff.
I feel very reassured and comforted that Visiting Angels are involved with my Dad. Dad's best interests and safety are paramount for Visiting Angels; it has been amazing how they have continued to support Dad during this horrible time of the Coronavirus pandemic.
Thank you for all that you do.

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Current Review Score: 7.1 (7.083)

Overview of Review Score

The Review Score of 7.1 (7.083) out of 10 for Visiting Angels South Yorkshire is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.1 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.083 for Visiting Angels South Yorkshire is calculated as follows: ( (9 Excellents x 5) + (1 Poors x 2) + (2 Very Poors x 1) ) ÷ 12 Ratings = 4.083

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Visiting Angels South Yorkshire is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (4)

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Frequently Asked Questions about Visiting Angels South Yorkshire

What Type of Services does Visiting Angels South Yorkshire offer?

Visiting Angels South Yorkshire offers Home Care.

How many Carers does Visiting Angels South Yorkshire employ?

Visiting Angels South Yorkshire employs 34 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Visiting Angels South Yorkshire to verify any information. View our terms and conditions. Visiting Angels South Yorkshire has an Basic Service - more info.