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TriBand Care Services has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years.
Over all time TriBand Care Services has 38 reviews.
Staff are competent, professional, caring + friendly + respectful. The best point is that mother has 3 regular carers who are used to her and her needs. The stand-ins are usually ones who have visited before. Office staff are helpful and responsive - always deal with issues promptly and do their...
Staff are competent, professional, caring + friendly + respectful. The best point is that mother has 3 regular carers who are used to her and her needs. The stand-ins are usually ones who have visited before. Office staff are helpful and responsive - always deal with issues promptly and do their best to fulfill any requests.
The team leader and her team are dedicated, passionate and truly go above and beyond for every service user on their caseload. Seeing how well they get to know clients and how well they build rapport in order to offer a personalised care plan is inspiring and they are a welcome addition to the...
The team leader and her team are dedicated, passionate and truly go above and beyond for every service user on their caseload. Seeing how well they get to know clients and how well they build rapport in order to offer a personalised care plan is inspiring and they are a welcome addition to the local area. A breath of fresh air in their modern and innovative and creative approach.
I have nothing but positive things to say about this company. Mum requires two caregivers, four times a day and Triband are the company that facilitates this. From the staff who attend to the house, to the ones in the office, they are all very professional and approachable. They offer a warm and...
I have nothing but positive things to say about this company. Mum requires two caregivers, four times a day and Triband are the company that facilitates this. From the staff who attend to the house, to the ones in the office, they are all very professional and approachable. They offer a warm and friendly service to both client and their families. Mum has experienced a variety of companies, during her time of requiring care and has to say that these are by far the best. May this positive relationship continue, as long as Mum's care needs do. Thanks to all!
I can not commend TriBand enough. Very professional carers and very caring carers. TriBand carers go above and beyond. All careers always carry their duties with care and compassion. I am very happy with all carers and I highly recommend TriBand.
I can not commend TriBand enough. Very professional carers and very caring carers. TriBand carers go above and beyond. All careers always carry their duties with care and compassion. I am very happy with all carers and I highly recommend TriBand.
My mum has a carer from TriBand for three afternoons a week to assist dad and myself, as mum needs 24-7 care. There were a few changes in the beginning in terms of which carers came, which unsettled mum. Continuity is key as mum easily gets anxious. Things have settled and I've found the...
My mum has a carer from TriBand for three afternoons a week to assist dad and myself, as mum needs 24-7 care. There were a few changes in the beginning in terms of which carers came, which unsettled mum. Continuity is key as mum easily gets anxious. Things have settled and I've found the coordinator very understanding and accommodating, helping to ensure that we are provided with the right carer for mums needs. Communication is fine and I feel I can approach TriBand with any concerns. We now have the same carers in place each week and this helps massively. Mum, dad and myself have a very good relationship with them. Thank you.
In the main excellent, particularly staff and support staff. Rarely do they complain when I contact them for information. I would happily recommend them to others. I am made to feel dignified and respected.
In the main excellent, particularly staff and support staff. Rarely do they complain when I contact them for information. I would happily recommend them to others. I am made to feel dignified and respected.
I just wanted to leave a review for the carers at TriBand currently caring for my granddad. Since my granddad has been receiving the service, I am comforted to know that my granddad is being well looked after on the times that myself, and particularly my mum, can not attend due to work. My granddad...
I just wanted to leave a review for the carers at TriBand currently caring for my granddad. Since my granddad has been receiving the service, I am comforted to know that my granddad is being well looked after on the times that myself, and particularly my mum, can not attend due to work. My granddad is treated with dignity and respect and the carers have built a comforting rapport with him as he goes through his journey. I have met my granddad's carer a few times now and some of the other ladies that care for my granddad and everyone has been lovely. The staff on the contact centre desk have also been very professional, courteous and prompt to deal with any concerns, particularly around some teething issues while the service was being put in place and all staff strive to keep my mum informed of any concerns they themselves have. Many Thanks, TriBand.
My wife is very happy with the care and very relaxed and calm. The carers are very friendly and look after my wife at all times.
My wife is very happy with the care and very relaxed and calm. The carers are very friendly and look after my wife at all times.
First class service.
First class service.
My mum was and still is a client receiving excellent care from TriBand. After breaking my leg, we thought the best place for Mum was in respite. After a few days, we realised this was the wrong decision. We contacted TriBand and without hesitation, they resumed my mum's care with immediate effect....
My mum was and still is a client receiving excellent care from TriBand. After breaking my leg, we thought the best place for Mum was in respite. After a few days, we realised this was the wrong decision. We contacted TriBand and without hesitation, they resumed my mum's care with immediate effect. Without doubt, Mum receives far better care from TriBand than the care home she was in. There are several TriBand carers that attend to Mum who go above and beyond with her care. Thank you TriBand.
We needed to organise home care for Mum as my dad has needed extra support for Mum. From the moment we first met the lady who did the initial assessment, to when Mum needed full-time nursing care, I cannot fault Triband and the care they have given to Mum. They were lovely, friendly and caring....
We needed to organise home care for Mum as my dad has needed extra support for Mum. From the moment we first met the lady who did the initial assessment, to when Mum needed full-time nursing care, I cannot fault Triband and the care they have given to Mum. They were lovely, friendly and caring. Thank you for such a lovely, caring service.
My carers were very pleasant and easy to talk to. They did everything I asked them to do.
My carers were very pleasant and easy to talk to. They did everything I asked them to do.
Anyone of your staff who came to attend to my husband was perfection, very professional. He looked forward to your staff coming.
Anyone of your staff who came to attend to my husband was perfection, very professional. He looked forward to your staff coming.
From the first day that TriBand were involved in the care of my mother, the care has been outstanding. All the carers are friendly, approachable and very easy to have around in our home. Nothing is too much trouble and they anticipate my mother's needs with great efficiency. The carers are calm,...
From the first day that TriBand were involved in the care of my mother, the care has been outstanding. All the carers are friendly, approachable and very easy to have around in our home. Nothing is too much trouble and they anticipate my mother's needs with great efficiency. The carers are calm, reassuring and very capable. TriBand proved an outstanding, professional service and our family are very grateful.
Thank you for your kind words and positive feedback.
On the whole, things are OK.
On the whole, things are OK.
They gave me two hours notice that I was to find another care firm. Damaged my back using the slide sheet, been on painkillers every three hours...
Avoid Triband like the plague!
As you are aware, whilst providing care, we had a meeting with social services in regards to your attitude and behaviour towards our staff. Following the incident you refer to, we followed correct policy and procedures by reporting to safeguarding, social services and via our formal...
Dear Linda,As you are aware, whilst providing care, we had a meeting with social services in regards to your attitude and behaviour towards our staff. Following the incident you refer to, we followed correct policy and procedures by reporting to safeguarding, social services and via our formal complaint process. The findings of the investigation were sent to you within 14 days of receipt. We tried our utmost to work alongside you, however, due to the irreparable breakdown in the relationship between yourself, care staff and HQ we felt that for the safety of both parties it was in the best interest of all involved to refer your care package back to social services, as was discussed verbally with you at that point.
My experience with TriBand can only be described as amazing. Two members of staff have gone above and beyond any expectations; they have treated me with dignity, respect and have helped boost my confidence to move forward in my rehabilitation and self-care. They have been very caring and have...
My experience with TriBand can only be described as amazing. Two members of staff have gone above and beyond any expectations; they have treated me with dignity, respect and have helped boost my confidence to move forward in my rehabilitation and self-care. They have been very caring and have always respected my thoughts and feelings. TriBand would always be my first option for care.
The carers are not tested for Covid-19 and are going into high-risk clients homes, putting us at more risk of catching Coronavirus. When contacted by my husband, who is my main carer, they hung up on him, heard nothing since. This is a true statement, one carer came into my home and told me they...
The carers are not tested for Covid-19 and are going into high-risk clients homes, putting us at more risk of catching Coronavirus. When contacted by my husband, who is my main carer, they hung up on him, heard nothing since. This is a true statement, one carer came into my home and told me they are not tested and only need to if showing symptoms. This is not true, carers in any form must be tested to be allowed to enter people's homes or a care home. This was explained to me by my chest specialist and was said by PM Boris Johnson. This company clearly have no regard for the safety of their clients.
Triband Care Services Ltd have followed all guidelines as published by the government and PHE since the very start of the pandemic. We have also worked very well alongside PHE, the Council and Social Services throughout - in fact, going above and beyond the guidelines and requirements. As a...
Triband Care Services Ltd have followed all guidelines as published by the government and PHE since the very start of the pandemic. We have also worked very well alongside PHE, the Council and Social Services throughout - in fact, going above and beyond the guidelines and requirements. As a Domiciliary Care company it would be unfeasible, and an impossible task, to test care staff for this virus before every care call. Any care staff who have developed symptoms have immediately isolated and been tested - along with any staff who have not had symptoms but have had contact with anyone who has tested positive. This has been our procedure since day one. We have also ensured that we have carried out our own thorough track and trace where individuals have been infected. All staff have also been given strict guidelines on PPE. The safety of both our staff and Service Users is of the utmost importance to us and the well-being of all individuals is at the very heart of what we do.
I can not say how happy I am with the care I get from your team. Nothing is too much trouble for them and they always have a smile for me and I so look forward to them coming.
I can not say how happy I am with the care I get from your team. Nothing is too much trouble for them and they always have a smile for me and I so look forward to them coming.
Very professional and caring staff who my friend got to know very well, as I did myself when visiting. Thank you for all you did for her.
Very professional and caring staff who my friend got to know very well, as I did myself when visiting. Thank you for all you did for her.
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TriBand Care Services employs 84 carers.
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