What Type of Services does Nationwide Care Services Ltd (Erdington) offer?

Nationwide Care Services Ltd (Erdington) offers Home Care.

How many Carers does Nationwide Care Services Ltd (Erdington) employ?

Nationwide Care Services Ltd (Erdington) employs 1000 carers.

Nationwide Care Services Ltd (Erdington), 704 Chester Road, Erdington, Birmingham, West Midlands B23 5TE

Nationwide Care Services Ltd (Erdington)

704 Chester Road, Erdington, Birmingham B23 5TE

9.0 7 Reviews

Care Provided by Nationwide Care Services Ltd (Erdington)

Types of Home Care

Visiting Care
Live-in Care
24 Hour Care
Overnight Care (Waking)
Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

30 minutes

Contract Durations

Ongoing / Long Term
Respite / Short Term

Age Ranges

Older Person Care (65+)
Younger Adult Care (18-65)

Personal Care Services

Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance

Household Services

Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands

Other Care Provided

Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Hospital Discharge

Funding & Fees

Hourly Visiting Care Fees: £19 – £23
Weekly Live-in Care Fees: £1100 – £1500

Fees vary based on individual requirements and location. For further details, please contact us directly.

These prices are only a guideline, please contact Nationwide Care Services Ltd (Erdington) to find out the exact price for your requirements.

Funding Types Accepted

Private Funding (Self-funded)
Direct Payments (from Local Authority/NHS)
Local Authority (Contracted Provider)
NHS (Contracted Provider)

Explain these funding types

Review from Anne T (Wife of Client) published on 25 October 2024 Submitted via Postal Card • Report

Overall Experience

We can't thank the carers who attend to my husband enough. They treat him with respect and dignity. Nothing is too much trouble. They're also very vigilant, if they think there is a problem then they will let me know straight away. I feel that Nationwide is well-run and supportive to myself as well

as my husband. Thank you!

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from Barbara C (Daughter-in-law of Client) published on 20 March 2024 Submitted via Postal Card • Report

Overall Experience

Have received excellent service from Nationwide Erdington branch. The carers looking after my mother-in-law have been angels, so gentle and understanding with her. The last few months have been difficult, as her mobility has declined rapidly. There were 2 supervisors at the branch that helped arrange

bed downstairs and equipment, couldn't have done it without them. Were there for us with advice and helped set up meetings with OT and social worker. Highly recommend Nationwide.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from Julie T (Friend of Client) published on 29 November 2023 Submitted via Website • Report

Overall Experience

A manager at the home care provider was instrumental in supporting a friend of mine - she is the home care user. With the manager's swift action, we were able to avoid a heavy penalty that the service user would have incurred due to non-payment of a bill. By supporting me, and ultimately the vulnerable

service user, the manager was able to provide the evidence needed to stop the claim against my friend.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from John T (Son of Client) published on 25 May 2022 Submitted via Website • Report

Overall Experience

I live in Worcester and my father lives in Birmingham Erdington. When I first found out that my father needs carers I was reluctant and I’ve heard nothing but poor feedback. It’s not easy for me to visit my father, especially since the pandemic. However, I am able to keep track of his care via this

new app that they have created. It’s amazing. I know what time carers arrive and left and what they have done. When I do see him over the weekend he seems healthy and I can tell he has been well looked after. The one thing that does get annoying is the constant phone calls I get. I understand they want to keep me informed but I would get a call every day with minor things such as “your dad's regular carer is off so it’s going to be a replacement” or “carers are gonna be running 20 minutes late”. As long as he gets carers I’m happy.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from Abbas A (Client) published on 28 April 2022 Submitted via Website • Report

Overall Experience

They have been caring for my father for the last 2 years. They have always been on the ball. Even when the regular carer was leaving, they shadowed her with someone before they left and the new carer is just as good. If my father cancels his calls, the office always calls us to double-check. Once my

father had a fall, the carer was with him for 4 hours waiting for paramedics. This company does go above and beyond and I cannot praise them enough.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from Tarlok B (Father of Client) published on 13 February 2020 Submitted via Website • Report

Overall Experience

Do not use this company. Some carers are ignorant with a rude attitude. Would not fully use the time allocated, and try to finish within 20 minutes of allocated 45 minutes, shower within 3 minutes, to a disabled person is amazing. If you complain, your complaint is not taken seriously and the same carer

is sent, again and again, several times I had to ring them to inform that the carer has not arrived instead of lateness, no action is taken. I had to cancel some calls due to lateness, I had work instead,( I am the 80-year-old father) my son uses this company, had to cancel transport service several times, which had been booked to take him to the day centre. Received a call from social services; that they do not wish to care for my son, the reason given, I had a dog with behaviour issues. I have a small 11-year-old dog, who follows my daughter-in-law but would not come in when the carers were in any way, the dog is very friendly. I am not sure what behaviour problems they have encountered and was not clarified with family. Care behaviour attitude?

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from Stella (Niece of Client) published on 23 July 2018 Submitted via Website • Report

Overall Experience

Do not use this company to care for your loved ones, the staff are untrained and lack compassion! The manager does not take complaints seriously and will never take responsibility for the lack of care their employees give your loved ones. This company has been caring for my Aunt who has Dementia for

a few months now and we have had nothing but issues with them. Today my aunt was left with just a cardigan on no underwear, nothing because the carer had to get to her next call! She has Dementia, she cannot dress herself, it was just lucky her son went up this morning to check on her and found her like it. AVOID them at all costs. There are companies out there that will give your family members the right care they need. This company has no idea! I could write more but I'm hoping from this you get an idea of what kind of company they are.

Reply from Waheed Azam, Manager at Nationwide Care Services Ltd (Erdington)

Due to data protection we are limited as a care provider to disclose information however in our defense what I would say is that we tried our hardest to provide the required level of care as the service user had advanced dementia and that the incident in question the care worker tried to ensure that the client was appropriately clothed but was non compliant, we cannot force people and family were informed. Also, this service user was not suited to remaining alone and we have worked with social services closely and rehoused the client in a residential home as she was not safe at home alone, where she will now receive 24 hours care. Social services were kept informed at all times also. Just to add that the particular client has also been through several care companies and she stayed with Nationwide Care Services the longest and she was getting regular carers as we strongly believe the continuity and consistency. In the end, I would also add that her health conditions changed rapidly due to which the family was under a lot of stress therefore alongside with social services, Nationwide Care Services identified the right course of action for her future care.