Empowering U Care (Walsall & Wolverhampton)

Bellamy House, Wilkes Street, Willenhall WV13 2BS
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6 Reviews
  • Empowering U Care (Walsall & Wolverhampton), Willenhall
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Good to Know

Group/Owner

Person in charge

  • Nicola Protheroe-Jones (Head of Services)
Are you the Owner/Manager of Empowering U Care (Walsall & Wolverhampton)? View your Advertising Options

Empowering U Care (Walsall & Wolverhampton) Reviews (6)

Over all time Empowering U Care (Walsall & Wolverhampton) has 6 reviews.

Overall Experience

  • 4
  • 1
  • 1
  • 0
  • 0

Date Published

6
0
0
0
6

Review from S P (Client) published on 16 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

This company was okay for a while but when I needed extra support the company and social worker decided to take it off me. The company is overworked and understaffed but that doesn’t excuse how I have been treated. Some of the staff are lovely, however, some are rude and make you feel bad for things
when they are not your fault. I appreciate the things that the company have done but I feel like they are on your side for a while and then suddenly they don’t want to know.

Reply from Management, Management at Empowering U Care (Walsall & Wolverhampton)

We are grateful for your feedback, S P. This will be used to help improve our service for you and others in future. As has been explained, unfortunately, we can only advise on the number of publicly funded hours of care and support you receive, this responsibility lies solely with the local authority. We will investigate any wrongdoing with regards to comments you have made and will follow this up with subsequent spot checks to ensure our standards remain high.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S J (Mother of Client) published on 21 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with staff on a daily basis, and also the management.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sagneir B (Mother of Client) published on 21 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's good.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Victoria S (Client) published on 31 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The company has helped me a lot and taught me how to be independent.
I have come along with my independence and learnt new things.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S J (Client) published on 9 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like the progress I am making and the staff always make me feel valued and helped with the issues I have.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Alan F (Client) published on 26 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I think this company is good. They always help me when I need it.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overview of Review Score

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 May 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

Meet the Team (0)

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Frequently Asked Questions about Empowering U Care (Walsall & Wolverhampton)

What Type of Services does Empowering U Care (Walsall & Wolverhampton) offer?

Empowering U Care (Walsall & Wolverhampton) offers Home Care.

How many Carers does Empowering U Care (Walsall & Wolverhampton) employ?

Empowering U Care (Walsall & Wolverhampton) employs 85 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Empowering U Care (Walsall & Wolverhampton) to verify any information. View our terms and conditions. Empowering U Care (Walsall & Wolverhampton) has an Basic Service - more info.