Allium Home Care

87 Church Road, Ashford TW15 2PE
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9.9 32 Reviews
  • Allium Home Care, Ashford
Trustworthy – Respectful – Accountable – Compassionate – Knowledgeable - Allium Home Care's values were created with their customers and care team and are at the forefront of all that they do.

They use these values to monitor and drive the services they provide; right from the initial meeting with a candidate to join the team through to the delivery of the service you receive, they look to ensure these values are established in all of their processes.

Along with their values, they use the ‘Mum Test’ – only providing the high standard of care that they would expect for their own loved one.
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Care Provided

Types of Home Care

  • Visiting Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Our hourly rates are provided on your requirements and the assessment outcome.

Good to Know

Owner

  • Allium Homecare

Person in charge

  • Amisha Valand (Registered Manager)

Allium Home Care Reviews (32)

9.9

Allium Home Care has a Review Score of 9.9 (9.881) out of 10, based on 9 reviews in the last 2 years.
Over all time Allium Home Care has 32 reviews.

Overall Experience
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Date Published
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Total of 32, showing 1-20
Review from Yvonne A (Daughter of Client) published on 18 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is the second review I have written for Allium Homecare, previously November 2023. My mother has passed away in January 2025 and her needs changed greatly during the last 18 months of her care. Allium went above and beyond to cater for all that Mum needed right from the very beginning. I honestly
felt that they couldn't have done anything more for Mum. She loved their visits, and looked on all carers are friends. Their care and attention to detail was faultless and I have never hesitated recommending Allium to anyone needing care. I really appreciated the regular reviews, as the carers realised before me which issues had to be addresses as she became more helpless and more reliant on carers for everything. Mum became very demanding but the carers co-operated in every way.I will always be extremely grateful to Allium for all their wonderful genuine help for the many years we needed them.
Amazingly, even on the day that Mum passed away, we were greatly helped by Allium staff.
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Review from Susan S (Daughter of Client) published on 19 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We started using Allium in 2023 when they provided companionship visits for my elderly frail mother. These visits - which my mother thoroughly enjoyed - continued on an ad hoc basis for some time which was another plus for us as some agencies do not provide this service unless the client is having regular
visits (something we did not need at that time).
In the latter part of this year, my mother's care needs changed as her general condition worsened and there was no question that we would seek additional support from Allium as we navigated her care needs which changed on an almost weekly basis. Nothing has been too much for them and they have been outstanding in all areas consistently demonstrating their values in abundance.
My sister and I were nurses with over 60 years of experience between us and we have seen and heard all the horror stories but not here, our expectations time and time again have been exceeded as we have worked in partnership with this excellent agency.
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Review from Gill M (Daughter of Client) published on 15 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been using Allium for 9 months and very much appreciates having their help three times a week. The three ladies that visit are a great match for my mum and provide wonderful support and care, that is both professional and friendly, including taking her to appointments and this is backed
by an excellent and responsive office team.
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Review from Ruth F (Daughter of Client) published on 5 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We started using Allium in July 2023 and we are very pleased with the impact it has had on our elderly parents lives. Entering into a care plan can be a daunting experience if you have not done it before but Allium made it all smooth with lots of communication. The carers are very good at seeing to
our parent's personal care and just knowing someone is there to see to them in the mornings every day is a great peace of mind for us. Nothing is too much trouble and I know they would accommodate any request we would make.
I would have no issues recommending them and have told all my friends we are very happy with the service.
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Review from Barbara H (Wife of Client) published on 19 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We first used Allium to help look after my father some years ago and were delighted with the caring and efficient way all of the carers treated him. Now my husband needs help and I would not want to use any other company. All of the carers are selected for their capabilities and suitability for the
work and trained to Allium's very high standards. I already recommend them to anyone who is thinking of using a care company to help a loved one.
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Review from S F (Daughter of Client) published on 14 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise the company enough for both their professionalism and attention to detail. The carers are very kind, caring and helpful. Therefore, I would have no hesitation in recommending Allium Home Care.
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Review from Nicola K (Daughter of Client) published on 29 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have only good things to say about Allium.
They really do care about my dad and go above and beyond my expectations. Flexible and accommodating when required. Lots of thoughtful touches, I feel like they really do care a lot about my dad as a person and have taken time to get to know him. He loves
to chat about the past and they are always happy to listen. I would highly recommend them.
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Review from C W (Daughter of Client) published on 3 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We've had a really good experience with Allium to date. The carers are all polite, friendly and respectful and the management is well-organised and accommodating of our requests. I would thoroughly recommend Allium.
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Review from Heather B (Daughter of Client) published on 26 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Allium have cared for my mother over the past few years. They are a friendly team, caring and supportive, and flexible to any last-minute changes for personal needs. I can rest assured that Mum is in safe hands when the family can't be there for her.
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Review from Kathleen S (Client) published on 1 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First class attention from all staff. Carers all kind and pleasant, a joy to see on a daily routine. Brightens my day.
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Review from C W (Son of Client) published on 11 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We used Allium Home Car for over two years for my elderly mother. The care she received was polite, respectful and helpful. They always arrived on time and were very flexible when we requested several time changes.
I would thoroughly recommend Allium Care to anyone as an excellent service.
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Review from J E (Daughter of Client) published on 27 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Allium carers have been looking after my Mum for the last month. The experience has been a totally positive one so far. The set-up and preparation for her onboarding was thorough and covered all of my Mum's day-to-day practical needs. The carers are professional, hard-working and happy and my Mum has
settled quickly with them. They make sure her care plan is enacted as agreed and moreover they are very caring and already I have seen them going the extra mile to make my Mum comfortable and happy. The app is great and I can see what's happening with the visits remotely which gives me great peace of mind. Can't recommend Allium enough!
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Review from Anthony B (Client) published on 11 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Took me on at short notice. Excellent carers and service. Highly recommended. Far better than a care home. Carers were/are kindly, friendly and efficient.
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Review from V P (Daughter of Client) published on 11 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very impressed with Alium since I first contacted them about providing daily care for my mother. The initial care plan has been regularly updated over the last 18 months. Carers were selected who could best meet my mother's needs and it has worked out so much better than I imagined. She
has 2 regular carers who have both been so caring and helpful. My mother feels completely at ease with them and having initially been reluctant to accept help, now knows she couldn't remain at home without them. A very professional yet friendly service.
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Review from Wendy W (Client) published on 24 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very impressed with the thorough assessment of me and my needs before carers were allocated. There was an hour 'face to face', then a long phone call, and a home visit from the manager. There have been several carers, and each one has been kind, helpful, and efficient. At the moment I can wash
and dress myself, but they are willing to do anything else I have asked of them - dealing with laundry, preparing vegetables for several days (I cook them myself as needed), washing my hair, and making my bed, changing sheets and turning the mattress. I have a regular cleaner, but the carers will occasionally help me to 'Spring clean' a cupboard. They come in with a smile and cheery, 'How are you feeling today?', and seem happy in their job. I am certainly happy to have them coming.
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Review from Sharon R (Daughter of Client) published on 10 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't thank Allium Home Care enough. They cared for my mum at home until she passed away in March 2021 and now they look after my dad. All carers are lovely and can't do enough for him. They are my eyes and ears when I can't be with him and he loves having his daily chats. They always go that extra
mile - helping me sort out his medications if we have any issues and dropping off samples to GP. They are always at the end of the phone if needed and it totally puts my mind at rest that they are looking after him so well. I would highly recommend Allium, if you want peace of mind that your loved one is getting all the respect and care they deserve.
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Review from J C (Daughter of Client) published on 4 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is a client of Allium Home Care and we would recommend the team at Allium to anyone looking for support in their own home. From our first meeting in January 2020 when we were looking to start a care package, we have been very impressed with the care, respect, and professionalism of every member
of the team.
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Review from Caroline B (Daughter of Client) published on 19 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
What can we say? From our first meeting with Allium when detailed and vastly improved arrangements to take over care for my mother were made, through the addition of care for my father several months later (initiated through the recommendation of Allium staff who could see that he was not managing)
the care and support that both my parents have received has been nothing sort of the highest possible standard. For the entire team (even management who are more than happy to be part of the rota) no job is too big or too small and to a person, they are always kind, cheerful and happy to spend time chatting and joking with both my parents, all of which has meant that we have noticed a massive improvement in the wellness of both of them. The best way to sum it up is to say that having Allium on board has given us time to enjoy our time with mum and dad confident that they are getting the best care.
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Review from Ann B (Wife of Client) published on 23 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been a client of Allium since 2018. During this time all the carers have been extremely kind and professional and a great support. I strongly recommend Allium.
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Review from Steve H (Client) published on 1 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I’ve been using this wonderful agency for many years now without ever having any problems whatsoever. I would recommend them very highly to anyone who needs care for elderly and/or disabled clients alike or even if it’s for general help around the home.
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Current Review Score: 9.9 (9.881)

Overview of Review Score

The Review Score of 9.9 (9.881) out of 10 for Allium Home Care is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.981 for Allium Home Care is calculated as follows: ( (53 Excellents x 5) + (1 Goods x 4) ) ÷ 54 Ratings = 4.981
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Allium Home Care is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Apr 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

No image found

Amisha Valand

Job Title: Registered Manager Joined: 2023

I believe that a good working team is made by respecting each other and showing patience and kindness to everyone.


I believe in fairness and honesty.

Frequently Asked Questions about Allium Home Care

What Type of Services does Allium Home Care offer?

Allium Home Care offers Home Care.

How many Carers does Allium Home Care employ?

Allium Home Care employs 22 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Allium Home Care to verify any information. View our terms and conditions. Allium Home Care has an Enhanced Service - more info.