SureCare (Redbridge & Epping Forest)

113 High Road, Loughton IG10 4JA
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8.5 25 Reviews
  • SureCare (Redbridge & Epping Forest), Loughton
SureCare Redbridge & Epping Forest are committed to providing exceptional care services for those in need at all stages of life’s journey.

Experienced care workers cover a wide range of care and support services right across the country. From busy parents requiring babysitting to those in need of personal care and support at home, SureCare strives to give you peace of mind that your loved ones are cared for to the very highest of standards.

SureCare is fully regulated by the Care Quality Commission (CQC) and all care staff are subject to enhanced Disclosure and Barring Service (DBS) clearance.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Good to Know

Group/Owner

Person in charge

  • Michelle Kyte (Michelle Kyte )

Admission Criteria

  • N/A

SureCare (Redbridge & Epping Forest) Reviews (25)

8.5

SureCare (Redbridge & Epping Forest) has a Review Score of 8.5 (8.500) out of 10, based on 2 reviews in the last 2 years.
Over all time SureCare (Redbridge & Epping Forest) has 25 reviews.

Overall Experience
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Date Published
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Reviewer Connection to SureCare (Redbridge & Epping Forest)
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Total of 25, showing 1-20
Review from Andrew S (Nephew of Client) published on 17 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Surecare looked after my aunt with the most amazing care and empathy. Her carers went way beyond their job specification. I live a long way away from Loughton, but I felt she was in safe hands. They would phone me to keep me updated about her and when she was unwell, they arranged for ambulances
and hospital stays. One of her carers even went into the hospital to visit her without being obliged to, and she continued to care for her whilst in hospital. I have nothing but praise for the staff and the management was excellent. The manager would phone me out of hours to keep me informed of any emergencies, and I feel she was on hand 24/7. This was very reassuring as I live 2 hours away and I could not get there in a hurry.
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Review from Lisa S (Sister of Client) published on 25 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All of the Care Team have been so helpful, and really have gone above and beyond.
For the last 2 years this super team have cared for my mum, and look after my brother.
They have helped and continue to help with daily care, appointments, medication, everything.
Want to say thank you to them
all for their continued help and support. They have been a godsend to our family.
Reply from Michelle Kyte, MD at SureCare (Redbridge & Epping Forest)

Thank you so much, Lisa, for your heartfelt review. It means the world to us to hear how much our care has positively impacted your mum and brother over the past two years. Our team always strives to go above and beyond, and it's incredibly rewarding to know that their dedication has made a real difference to your family. We are truly grateful for your kind words and continued trust in us.With sincere thanks,The SureCare Redbridge & Epping Forest Team

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Review from Howard B (Friend of Client) published on 7 December 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
I am a very close friend of this dear lady, who sadly has no living family, so it is important to me that she receives the best care and attention available, which I believe is provided by SureCare managers and carers. She is very pleased with the care she receives, and I know that the "girls" take
very good care of her needs and wants, and I visit a few times a week, so that should there be any problems or difficulties, I can identify them and communicate with the manager so that they can be addressed as necessary and should there be a need for action to be taken then I am kept informed accordingly. She has had a few medical issues over the last year, but they have been dealt with sensibly, professionally and compassionately by all the team, and I am very grateful for that.
I had personal experience with the care SureCare provided myself some two years ago, so am familiar with their standards.
Reply from Michelle Kyte, MD at SureCare (Redbridge & Epping Forest)

Thank you for the kind review. We will endeavour to maintain the high standards that she requires, which you had the benefit from us previously.
Kind Regards,
Surecare Team.

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Review from Jeannette B (Daughter of Client) published on 6 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing caring staff, considerate in every way, my mum was totally happy with them, when I arrived every day she was relaxed. It makes so much difference to be able to rely on carers that are focused and professional in their work.
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Review from Pat K (Daughter of Client) published on 25 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
SureCare took over caring for both my parent in September 2022 from the local authority services.
My parents were very unhappy with the local authority services care team. SureCare were a breath of fresh air,
The management team have restored confidence in care services to both of my 87-year-old
parents. They are happy again, being cared for in their own home, which was what they both wanted. The management team have been so kind and take the time to listen and understand their needs. All the carers at SureCare are excellent, and their manager ensures an extremely high quality of service. I would highly recommend this agency.
Reply from Michelle Kyte, MD at SureCare (Redbridge & Epping Forest)

Dear Pat, thank you so much for the kind review.
Our carers report that they thoroughly enjoy visiting Mum and Dad and find it a pleasure, which is fantastic.
We all, at Surcare Redbridge & Epping Forest, understand the importance of people that want to remain as independent as possible in their home surroundings; in my experience, this is paramount to their overall well-being.
Thank you again.

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Review from Laura G (Relative of Client) published on 27 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you to the manager and the team for ensuring our greataunt, of 100-years-old, was able to spend her final years in her home and be cared for around the clock. The team did an amazing job, and my hat goes off to their patience and resilience, plus doing such a fantastic job in tough times. I admire
you all, and a special mention to two members of staff within the carers team. I would recommend anyone looking for good care with a personal touch to consider this amazing business. Thank you to you all.
Reply from Michelle Kyte, MD at SureCare (Redbridge & Epping Forest)

Dear Laura, many thanks for the review.
It was an absolute pleasure to have met your greataunt, everybody loved her.
We will miss her dearly.
Best wishes,
Surecare team.

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Review from M R (Son of Client) published on 4 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The owner and her team of carers are just lovely. My mum, with early-onset Alzheimer's, loves her carers and is thriving under their care.
I live abroad, so having the peace of mind that she’s ok is essential.
Recommended.
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Review from L T (Daughter of Client) published on 21 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We used SureCare for only a short time during my mother's latter weeks. They were reliable, professional and totally understood what was needed to assist in keeping Mum at home. I wouldn't hesitate to recommend them to anyone.
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Review from E R (Sister-in-law of Client) published on 10 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
For many months, SureCare - Redbridge and Epping Forest have been providing care for my sister-in-law. The level of care has been excellent. Carers paid attention to the likes and dislikes of my sister-in-law, and have gone out of their way to ensure she gets a morning call and a night call at a time
that is best suited to her. They have made sure that she is safe. At the beginning of November, my sister-in-law was taken ill and the carer helped her, ensured she was clean and stayed with her until I could get to her - this was very late at night. A week later she was taken ill again and this time the carer stayed with her until the ambulance arrived. She secured the home and everything was safe when I got there.
All the carers at SureCare - Redbridge and Epping Forest are excellent and their manager ensures an extremely high quality of service. I would highly recommend this agency to anyone who needed help and care. You can be sure you or your loved one are in good, safe hands.
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Review from Ros O (Daughter of Client) published on 15 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care provided for my mother by SureCare during the last few days of her life was exceptional. The team went above and beyond expectations in assessing Mum’s needs following discharge from the hospital and helping put in place everything needed to ensure she could be cared for with dignity. The carers
were wonderful with Mum, showing great compassion, thoughtfulness and sensitivity, as well as professionalism and initiative, to make sure she was as comfortable as possible. SureCare also worked closely with family members, discussing Mum’s needs and keeping us updated after every visit during a period of rapid decline in health. SureCare had also provided carers for Mum over a period of months earlier this year to assist with meal preparation and personal care when she had been able to be more independent. I would not hesitate to recommend SureCare services.
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Review from Robert C (Son of Client) published on 16 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found SureCare extremely responsive, flexible and professional in its approach to the care provided to my elderly mother.
Any contact/communication with SureCare, either by telephone or email, has been responded to promptly and courteously.
From my experiences, I have no hesitation in recommending
SureCare as a care agency.
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Review from K R (Client) published on 15 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with the ladies who help me. They are very reliable, cheerful, efficient, a pleasure to see every day. Their work is first class and their time is not shortened. I like having them so much. I am happy to get a few extra hours.
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Review from Kate T (Daughter of Client) published on 5 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been being supported by SureCare for over 18-months now. They have been absolutely brilliant. She has four regular caregivers, and they are all amazing with Mum, we couldn’t have asked for better carers. They always go the extra mile to ensure Mum had everything she needs. These have been testing
times with Covid-19, but they have provided a seamless service throughout. Communication within the organisation is fantastic, and the manager will always check in with me to make sure we are happy with the care Mum is receiving.
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Review from Olivia B (Friend of Client) published on 25 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
SureCare has now been looking after my elderly friend in her own home for around 18-months. The level of care is exceptional, and the carers have developed a very warm relationship with this somewhat isolated and sometimes rather prickly lady. They even bought her birthday presents and a miniature Christmas
tree; they have become friends as well as carers.


Communication is generally good, and I feel that she has been well looked after. They have gone to great trouble to take care of her during the pandemic, and hygiene has been very well maintained. I have no hesitation in recommending them for anyone who requires care in their own home.

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Review from Val (Daughter of Client) published on 8 September 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
SureCare have been providing help to my elderly mother for some time now, and when we needed to increase the number of visits during the pandemic they quickly made the changes and the care they provided made a considerable difference to my mother's state of mind. More recently there has been a medical
issue and SureCare staff were quick to spot this and call 111. The advice was to get my mother to hospital, and as I live some distance away they accompanied her and stayed with her while she was assessed and treated. They kept me informed at all times and it was very reassuring to know that she was not alone, as she can be anxious.
SureCare are extremely flexible and have added and removed visits at short notice, while I have been visiting frequently. When I do meet the staff they are always very caring of my mother and friendly to me. I would like to thank all the staff for their help and would recommend them.
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Review from Laurence R (Son of Client) published on 12 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team are very professional, friendly and reliable. They have been a big help both before and throughout the COVID lockdown. I would have no hesitation in recommending the manager and her team to provide in-house support to anyone who needs support in order to remain in their home as opposed to
a residential care home.
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Review from Paul D (Son of Client) published on 7 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
SureCare look after my 90-year-old mum - who can be difficult at times - with patience and support. There is a good open dialogue between myself and the carers at SureCare. All carers are committed and reliable. Well managed by the manager who regularly communicates with me and does spot checks to ensure
all is well with Mum. I would definitely recommend.
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Review from Malcolm H (Husband of Client) published on 7 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife has Alzheimer’s and I was finding life difficult coping with her illness. I needed respite and contacted Surecare (Redbridge and Epping Forrest) for help. The principal came to visit us to assess my wife. The principal was very thorough with her assessment. We agreed that Surecare would look
after my wife for 20 days.
During that time my wife was looked after with excellent care and I was very pleased with the way their work was conducted.
Needless to say, I will be using Surecare (Redbridge and Epping Forrest) on my next respite time.
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Review from Yvonne (Daughter of Client) published on 1 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I selected this care agency for my mum (who has advanced/end-stage dementia) last October after receiving a personal budget to help towards the cost of her care and researching various different care agencies. The managers are kind and considerate and if I need any additional help or advice they will
get back in touch with me ASAP.


We have had the same carer since we commenced the service and she is excellent. She relates very well with Mum: takes time to sit and chat with her; ensures she eats and drinks (i.e. strongly encourages her to) and ensures that she is fresh and comfortable as often as necessary.


I am able to go out for a few hours twice a week knowing that Mum is excellent hands.

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Review from L F (Son of Client) published on 27 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care assistants are always on time. They are very friendly and always overstay their set time to make sure everything is ok. New care staff are always sent in to shadow before they cover the permanent staff.


Great service, totally recommend. Thank you!

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Current Review Score: 8.5 (8.500)

Overview of Review Score

The Review Score of 8.5 (8.500) out of 10 for SureCare (Redbridge & Epping Forest) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for SureCare (Redbridge & Epping Forest) is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for SureCare (Redbridge & Epping Forest) is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Aug 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

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Frequently Asked Questions about SureCare (Redbridge & Epping Forest)

What Type of Services does SureCare (Redbridge & Epping Forest) offer?

SureCare (Redbridge & Epping Forest) offers Home Care.

How many Carers does SureCare (Redbridge & Epping Forest) employ?

SureCare (Redbridge & Epping Forest) employs 16 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact SureCare (Redbridge & Epping Forest) to verify any information. View our terms and conditions. SureCare (Redbridge & Epping Forest) has an Enhanced Service - more info.