SureCare (Redbridge & Epping Forest)

I was thoroughly impressed with how they looked after a family friend. The whole teams was attentive and caring. They provided great care for years and was amazing during her final days. I would recommend this company to anyone.

The manager was very hands on and always reachable. They gave everyone peace of mind and met the needs, and always willing to go over and above to make sure she was happy and comfortable.

Surecare looked after my aunt with the most amazing care and empathy. Her carers went way beyond their job specification. I live a long way away from Loughton, but I felt she was in safe hands. They would phone me to keep me updated about her and when she was unwell, they arranged for ambulances and hospital stays. One of her carers even went into the hospital to visit her without being obliged to, and she continued to care for her whilst in hospital. I have nothing but praise for the staff and the management was excellent. The manager would phone me out of hours to keep me informed of any emergencies, and I feel she was on hand 24/7. This was very reassuring as I live 2 hours away and I could not get there in a hurry.

Want to say thank you to them all for their continued help and support. They have been a godsend to our family.

I had personal experience with the care SureCare provided myself some two years ago, so am familiar with their standards.

Amazing caring staff, considerate in every way, my mum was totally happy with them, when I arrived every day she was relaxed. It makes so much difference to be able to rely on carers that are focused and professional in their work.

The management team have restored confidence in care services to both of my 87-year-old parents. They are happy again, being cared for in their own home, which was what they both wanted. The management team have been so kind and take the time to listen and understand their needs. All the carers at SureCare are excellent, and their manager ensures an extremely high quality of service. I would highly recommend this agency.

Thank you to the manager and the team for ensuring our greataunt, of 100-years-old, was able to spend her final years in her home and be cared for around the clock. The team did an amazing job, and my hat goes off to their patience and resilience, plus doing such a fantastic job in tough times. I admire you all, and a special mention to two members of staff within the carers team. I would recommend anyone looking for good care with a personal touch to consider this amazing business. Thank you to you all.

Recommended.

We used SureCare for only a short time during my mother's latter weeks. They were reliable, professional and totally understood what was needed to assist in keeping Mum at home. I wouldn't hesitate to recommend them to anyone.

All the carers at SureCare - Redbridge and Epping Forest are excellent and their manager ensures an extremely high quality of service. I would highly recommend this agency to anyone who needed help and care. You can be sure you or your loved one are in good, safe hands.

The care provided for my mother by SureCare during the last few days of her life was exceptional. The team went above and beyond expectations in assessing Mum’s needs following discharge from the hospital and helping put in place everything needed to ensure she could be cared for with dignity. The carers were wonderful with Mum, showing great compassion, thoughtfulness and sensitivity, as well as professionalism and initiative, to make sure she was as comfortable as possible. SureCare also worked closely with family members, discussing Mum’s needs and keeping us updated after every visit during a period of rapid decline in health. SureCare had also provided carers for Mum over a period of months earlier this year to assist with meal preparation and personal care when she had been able to be more independent. I would not hesitate to recommend SureCare services.

From my experiences, I have no hesitation in recommending SureCare as a care agency.

I am very pleased with the ladies who help me. They are very reliable, cheerful, efficient, a pleasure to see every day. Their work is first class and their time is not shortened. I like having them so much. I am happy to get a few extra hours.

Mum has been being supported by SureCare for over 18-months now. They have been absolutely brilliant. She has four regular caregivers, and they are all amazing with Mum, we couldn’t have asked for better carers. They always go the extra mile to ensure Mum had everything she needs. These have been testing times with Covid-19, but they have provided a seamless service throughout. Communication within the organisation is fantastic, and the manager will always check in with me to make sure we are happy with the care Mum is receiving.

SureCare has now been looking after my elderly friend in her own home for around 18-months. The level of care is exceptional, and the carers have developed a very warm relationship with this somewhat isolated and sometimes rather prickly lady. They even bought her birthday presents and a miniature Christmas tree; they have become friends as well as carers.

Communication is generally good, and I feel that she has been well looked after. They have gone to great trouble to take care of her during the pandemic, and hygiene has been very well maintained. I have no hesitation in recommending them for anyone who requires care in their own home.

SureCare are extremely flexible and have added and removed visits at short notice, while I have been visiting frequently. When I do meet the staff they are always very caring of my mother and friendly to me. I would like to thank all the staff for their help and would recommend them.

The team are very professional, friendly and reliable. They have been a big help both before and throughout the COVID lockdown. I would have no hesitation in recommending the manager and her team to provide in-house support to anyone who needs support in order to remain in their home as opposed to a residential care home.

SureCare look after my 90-year-old mum - who can be difficult at times - with patience and support. There is a good open dialogue between myself and the carers at SureCare. All carers are committed and reliable. Well managed by the manager who regularly communicates with me and does spot checks to ensure all is well with Mum. I would definitely recommend.

Needless to say, I will be using Surecare (Redbridge and Epping Forrest) on my next respite time.

I selected this care agency for my mum (who has advanced/end-stage dementia) last October after receiving a personal budget to help towards the cost of her care and researching various different care agencies. The managers are kind and considerate and if I need any additional help or advice they will get back in touch with me ASAP.

We have had the same carer since we commenced the service and she is excellent. She relates very well with Mum: takes time to sit and chat with her; ensures she eats and drinks (i.e. strongly encourages her to) and ensures that she is fresh and comfortable as often as necessary.

I am able to go out for a few hours twice a week knowing that Mum is excellent hands.