SureCare (Redbridge & Epping Forest)

113 High Road, Loughton IG10 4JA
Review Us
9.0 26 Reviews
  • SureCare (Redbridge & Epping Forest), Loughton
SureCare Redbridge & Epping Forest are committed to providing exceptional care services for those in need at all stages of life’s journey.

Experienced care workers cover a wide range of care and support services right across the country. From busy parents requiring babysitting to those in need of personal care and support at home, SureCare strives to give you peace of mind that your loved ones are cared for to the very highest of standards.

SureCare is fully regulated by the Care Quality Commission (CQC) and all care staff are subject to enhanced Disclosure and Barring Service (DBS) clearance.
Show SureCare (Redbridge & Epping Forest) on the Map

Care Provided by SureCare (Redbridge & Epping Forest)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £25

These prices are only a guideline, please contact SureCare (Redbridge & Epping Forest) to find out the exact price for your requirements.

Contact SureCare (Redbridge & Epping Forest) to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact SureCare (Redbridge & Epping Forest) to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Michelle Kyte (Michelle Kyte )

SureCare (Redbridge & Epping Forest) Reviews (26)

9.0

SureCare (Redbridge & Epping Forest) has a Review Score of 9.0 (9.000) out of 10, based on 3 reviews in the last 2 years.
Over all time SureCare (Redbridge & Epping Forest) has 26 reviews.

Overall Experience
  • 24
  • 2
  • 0
  • 0
  • 0
Date Published
  • 26
  • 3
  • 3
  • 3
  • 23
Reviewer Connection to SureCare (Redbridge & Epping Forest)
  • 8
  • 7
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 26, showing 21-26
Review from L F (Son of Client) published on 27 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care assistants are always on time. They are very friendly and always overstay their set time to make sure everything is ok. New care staff are always sent in to shadow before they cover the permanent staff.


Great service, totally recommend. Thank you!

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Ayesha R (Daughter of Client) published on 30 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The SureCare team provided end of life care for my father who was diagnosed with advanced gallbladder cancer. The care that was provided was of the highest possible standard. The carers were extremely professional and cared for my father as if he was a member of their own family. I was able to go to
work in peace knowing that my beloved father was in safe and loving hands. Apart from the professionalism and excellent standard of care provided by the SureCare team, the thing that made me and my father most happy was that he was treated with the utmost dignity, respect, love and concern - the team really went above and beyond the call of duty. They accommodated and understood my father's needs without a word of complaint although he was not an easy person to please and nor am I! They also took the time to ask me how I was, which meant the world to me during such a difficult and stressful time. I really do not have the words to express the excellence of the care provided to my father.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Marianne C (Sister of Client) published on 19 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The SureCare Agency gave us peace of mind to know that my sister was being cared for by extremely kind and caring staff, at a difficult time. I would like to thank everyone involved with my sister's excellent care.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Tej (Son of Client) published on 28 September 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has mild dementia, severe depression and anxiety as well as other ailments common to the elderly.


My main concern is his medication and safety, but after that, I want him to enjoy being with his carers. He's a very proud independent man and finds it difficult to be cared for.


The owner

from SureCare is not only a professional but she actually likes old people and this is vital for my father. He's very sensitive to what motivates people and if he feels someone is just there to get the job done and get out the door he is not a happy person.


When she is involved or about to go round, I relax properly as I know that someone is going to visit him that will have the eyes and the will to see if there is anything that needs changing and the professionalism to feedback to me if needed.


First class, I recommend SureCare without reservation.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Tony M (Son of Client) published on 17 September 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has only been with the agency for a few weeks and has found the company to be well-managed, the staff are always willing to please. He has always been treated with dignity and kindness.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Saira J (Client) published on 22 June 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff are amazing. They cared for my Mum and were always reliable, caring and really good at their job. Mum liked them and they always managed to make her feel comfortable and cared for as well as brightening her day with their cheery demeanour.
They made a big difference to Mum’s last months
and that made a big difference to us, her family.
Thank you again.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.0 (9.000)

Overview of Review Score

The Review Score of 9.0 (9.000) out of 10 for SureCare (Redbridge & Epping Forest) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 3 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for SureCare (Redbridge & Epping Forest) is calculated as follows: ( (17 Excellents x 5) ) ÷ 17 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for SureCare (Redbridge & Epping Forest) is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Aug 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact SureCare (Redbridge & Epping Forest) to verify any information. View our terms and conditions. SureCare (Redbridge & Epping Forest) has an Enhanced Service - more info.