SureCare (Redbridge & Epping Forest) has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time SureCare (Redbridge & Epping Forest) has 24 reviews.
Review from Marianne C (Sister of Client) published on 19 October 2018
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Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Tej (Son of Client) published on 28 September 2018
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My main concern is his medication and safety, but after that, I want him to enjoy being with his carers. He's a very proud independent man and finds it difficult to be cared for.
The owner
When she is involved or about to go round, I relax properly as I know that someone is going to visit him that will have the eyes and the will to see if there is anything that needs changing and the professionalism to feedback to me if needed.
First class, I recommend SureCare without reservation.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Tony M (Son of Client) published on 17 September 2018
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Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Saira J (Client) published on 22 June 2018
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Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 8.0 (8.000) out of 10 for SureCare (Redbridge & Epping Forest) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for SureCare (Redbridge & Epping Forest) is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for SureCare (Redbridge & Epping Forest) is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 3 Aug 2019
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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