Helping Hands Home Care (St Albans)

2 Canberra House, London Road, St Albans AL1 1LE
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8.8 30 Reviews
  • Helping Hands Home Care (St Albans), St Albans
Helping Hands Home Care (Harpenden) provides care to people in their own homes in St Albans, Harpenden, Chiswell Green, London Colney, Markyate, Hemel Hempstead, Redbourne, Wheathampstead, Sandridge, Welwyn, Welwyn Garden City, Hatfield, London Colney, Radlett, and the surrounding areas.

The team offer a whole range of care packages which include short visits to give medication as well as respite care and round the clock live-in care.

Staff have up to date training and offers care that is personalised and tailored to the needs of the individual. Compassion and empathy is at the heart of their care.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £35.50
  • Weekly Live-in Care Fees: from £1745

We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

These prices are only a guideline, please contact Helping Hands Home Care (St Albans) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Karen Wessels (Branch Care Manager)

Helping Hands Home Care (St Albans) Reviews (30)

8.8

Helping Hands Home Care (St Albans) has a Review Score of 8.8 (8.815) out of 10, based on 4 reviews in the last 2 years.
Over all time Helping Hands Home Care (St Albans) has 30 reviews.

Overall Experience
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Date Published
  • 30
  • 4
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  • 26
Reviewer Connection to Helping Hands Home Care (St Albans)
  • 14
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Total of 30, showing 1-20
Review from L G (Niece of Client) published on 18 September 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
We were very pleased with the service provided by Helping Hands. They worked very hard to find carers at short notice after a sudden worsening of my uncles condition. The managers were very empathetic
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (St Albans)

Thank you for taking the time to leave us a review, we really appreciate it. It is great to know you were very pleased with the service the team provided for your Uncle and it is good to hear the manager were all very empathetic and they worked very hard to find carers at short notice after a sudden worsening of your uncles condition.We will be sure to pass on your feedback to the team.Kindest regards Katie

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Review from Ian M (Client) published on 22 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been very pleased with the service and company provided. My carer is always on time and is very pleasant company. He is very helpful around the flat. As well as his help I enjoy our conversations and we have got to know each other well. He has been very encouraging in helping me with my exercise
and walking. I look forward to his visits. Substitutes have also been very helpful.
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Review from Sheila T (Partner of Client) published on 31 July 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
We are happy with the care provided from Helping Hands. We have the same carer every week which is vital as the client has Alzheimer's disease. He always turns up early,pleasant and engaging. On occasions we have had other carers to cover leave etc. Again happy with the replacement carers .Communication
from the company is good. I would and have recommended Helping Hands to others.
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Review from Roger S (Son of Client) published on 2 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We found Helping Hands very useful in that it allowed my aged father to remain in his own home and live an acceptable level of independent living. Helping Hands were always flexible to varying situations and the level of service was always high. The carers were always very supportive and developed a
bond with my father.
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Review from Brian P (Client) published on 25 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have two carers, one male and one female. They differ in almost every respect, but the result is a very satisfied client. The management of the team couldn't be more helpful in trying to match our wishes with the availability of carers.
Reply from Karen Lane, Branch Care Manager at Helping Hands Home Care (St Albans)

Hi Brian,
Thank you so much for leaving such a great review for us! I'm so pleased to hear how happy you are with our service and our management team have been so helpful! Thank you for your lovely feedback. Best wishes.

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Review from P D (Client) published on 10 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have found all carers to be very helpful, friendly and professional. Our experiences with management has also been very good and any particular requirements for additional visits or rescheduling have been arranged without difficultly. Thank you.
Reply from Karen Lane, Branch Care Manager at Helping Hands Home Care (St Albans)

Thank you very much for leaving such a lovely review! I'm pleased to hear how happy you are with our service and that our carers have all been so helpful and friendly. Your feedback is truly appreciated!
Best wishes.

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Review from H S (Client) published on 10 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone is good.
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Review from Ruth L (Daughter-in-law of Client) published on 6 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carer we had to look after my father-in-law has been excellent. Very efficient always prompt and happy to do showers with dignity and respect. Highly recommended, manager is also extremely helpful.
Reply from Karen Lane, Branch Care Manager at Helping Hands Home Care (St Albans)

Thank you so much for taking the time to leave an amazing review and recommendation! We're delighted to hear how impressed you are with the complete care journey we offer, and it is our absolute pleasure to provide support for your father-in-law. Your feedback means the world to us!
Best wishes,

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Review from M P (Client) published on 3 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In all, I have had nine different carers over the two weeks. They have dealt with personal care mostly in the first week but also with food preparation and housework.
They have followed all the tasks set with cheerfulness and skill always asking if there was anything else needed. Always helpful and
friendly, and I would gladly recommend them.
Reply from Karen Lane, Branch Care Manager at Helping Hands Home Care (St Albans)

Thank you so much for leaving us a great review and recommendation! I'm extremely pleased to hear how happy you are with our service and that our carers have been so cheerful and helpful! Your feedback is truly appreciated!
Best wishes.

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Review from Ann W (Client) published on 1 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone who did the review has been very nice.
Reply from Karen Lane, Branch Care Manager at Helping Hands Home Care (St Albans)

Hi Ann,
Thank you for taking the time to leave such a great review! We really appreciate your feedback!
Best wishes,

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Review from Neil S (Client) published on 31 January 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I find it difficult to provide appropriate answers to many of the headings, as for most eg. Overall Experience - my evaluation would range from poor to excellent. For instance, I found the timing of some activities (such as breakfast) irritating as it ranged on successive days from 7 to 8.30. I wouldn't
mind what time was chosen but such a wide variety inhibits sufficient accommodation. This lack of consistency merits 'poor' but the staff have started modifying the regime appropriately and satisfactorily, which is 'excellent'. All staff treated us with dignity and respect. The only problem was the occasional failure to listen to what we had to say. As was to be expected some staff were outstanding in their devotion to our wellbeing; others probably as a function of inexperience and the need to familiarise themselves with several homes, were barely competent. This was exacerbated by the stress of having to drive from house to house to cope with the demands of rush hour traffic. Management is generally good or excellent, with sensitivity being shown to our requests and remarks. I have insufficient experience to be able to specify value for money but I am not dissatisfied.
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Review from Kevin A (Client) published on 31 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good service. I am happy with everything.
Reply from Karen Lane, Branch Care Manager at Helping Hands Home Care (St Albans)

Hi Kevin,
Thank you for taking the time to leave such a great review! Your feedback is truly appreciated!
Best wishes,

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Review from Maureen B (Wife of Client) published on 31 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with carer who makes us laugh as he is an Essex boy, like that he has a sense of humour which is a joy on a Friday afternoon for my husband and I.
Reply from Karen Lane, Branch Care Manager at Helping Hands Home Care (St Albans)

Thank you so much for leaving such a brilliant review! I'm delighted to hear that our carer has been able to make you and your husband laugh and that he's a wonderful match for you both. Your kind feedback means the world to us.
Best wishes,

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Review from E M (Client) published on 30 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I’ve been using helping hands services for just over six years now whilst I have been studying at university. This team is fantastic, always friendly and welcoming to talk to, quick responses if you need to change anything and brilliant at supporting young people to become more independent!
Reply from Karen Lane, Branch Care Manager at Helping Hands Home Care (St Albans)

Thank you ever so much for this wonderful review! I'm beyond thrilled to hear how happy you are with our service and that you consider our team to be so fantastic and welcoming to talk to - that's amazing. Always happy to help!
Best wishes

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Review from Liz P (Daughter of Client) published on 17 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Helping Hands (St.Albans branch) provided outstanding care for my mother. The carers were all excellent - kind, thoughtful and completely trustworthy and my mother loved them. Communication was excellent - the carers and office staff were brilliant at sharing information and then contacting me to make
me aware of any signs of illness or to share any thing they had noticed. They were always very friendly, helpful and extremely efficient. I can recommend Helping Hands unreservedly.
Reply from Karen Lane, Branch Care Manager at Helping Hands Home Care (St Albans)

Thank you so much for leaving such a wonderful review! I'm so thrilled to hear how impressed you are with our service and that our carers have been so helpful and efficient. It is our absolute pleasure to provide care for your mother, and we are truly grateful for your kind feedback.
Best wishes.

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Review from Emily F (Client) published on 16 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I’ve been a client at the branch since April 2018. I receive four care calls per day, with two carers at a time, and this continued uninterrupted throughout the pandemic. The carers are always cheerful and professional (full PPE has been worn at all times!)
The staff in the office have always been
very supportive of and helpful to my mum and me. They will accommodate any request if it’s within their power to provide the service.
I would unhesitatingly recommend the carers and the office staff at this branch. I’ve had experience of other care agencies and, while Helping Hands isn’t the cheapest, I believe they are good value as the service they provide is excellent.
Reply from Karen Lane, Branch Care Manager at Helping Hands Home Care (St Albans)

This is such a great review and recommendation, thank you ever so much! I'm so pleased to hear how our carers are always so cheerful and professional and that we've been so supportive and helpful towards you are your mum. Your kind feedback truly means the world to us!
Best wishes.

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Review from P R (Son-in-law of Client) published on 11 August 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Consistently good care for my father-in-law. When changes are required efficient and prompt response from management. In general, the care staff seem well trained and responsive to my father-in-laws needs.
Reply from Karen Lane, Branch Care Manager at Helping Hands Home Care (St Albans)

Thank you so much for leaving this great review! I'm very pleased to hear how happy you are with our service and that our care staff have been responsive to your father-in-law's needs. We're very grateful for your feedback!
Best wishes.

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Review from G C (Partner of Client) published on 4 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been using Helping Hands now for a year and a half to look after an elderly gentleman with dementia who can be difficult at times and now has double incontinence. I could not have survived the last eighteen months without them, they are thoroughly reliable, professional, and importantly always
cheerful. Even through the difficult days of Covid they kept going, and kept me going as well! Before they came I was almost tearing my hair out but they have now taken away so much of the stress and freed up my life. I'd recommend them without hesitation to anyone in need of carers.
Reply from Karen Lane, Branch Care Manager at Helping Hands Home Care (St Albans)

Thank you so much for leaving such a glowing review! We're thrilled to hear how impressed you've been with our service. It's really important that we match our carers with our customers, so it's great to hear that you consider our carers to be so reliable and cheerful. Always happy to help!
Best wishes,

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Review from Joanne S (Mother of Client) published on 15 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since changing my sons care provider to Helping Hands I have been very happy with the care and carers provided. I would definitely give this company 5 stars. Nothing is ever too much trouble for these guys and when my teenage son goes out with his carers I know he is in good hands.
Thank you for making
my life easier, well done helping hands.
Reply from Karen Lane, Branch Care Manager at Helping Hands Home Care (St Albans)

Thank you ever so much for the five stars and the fantastic review! It's a pleasure to support your son and it is lovely to hear your kind words about our team. Your feedback is truly appreciated!
Best wishes.

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Review from J L (Client) published on 15 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have an excellent relationship with my carers and find them friendly and professional. They arrive on time unless unexpected circumstances arise and I usually receive a call from the office if this happens.
They greet me cheerfully, asking how I am and wear protective clothing as required. They give
help and advice and are willing, or offer, to do anything I need.
It is a comfort to have them coming in to check that I am ok and chat for a while. Company is important to me and I find the local office staff available and helpful.
I will certainly increase my hours with the company when the need arises.
Reply from Karen Lane, Branch Care Manager at Helping Hands Home Care (St Albans)

Thank you very much for leaving this amazing review! I'm so delighted to hear that you're happy with our service and that you find it a comfort to have our carers come and check that you're okay. We truly appreciate your kind feedback.
Best wishes.

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Current Review Score: 8.8 (8.815)

Overview of Review Score

The Review Score of 8.8 (8.815) out of 10 for Helping Hands Home Care (St Albans) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 4 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.565 for Helping Hands Home Care (St Albans) is calculated as follows: ( (13 Excellents x 5) + (10 Goods x 4) ) ÷ 23 Ratings = 4.565
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (St Albans) is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Mar 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Frequently Asked Questions about Helping Hands Home Care (St Albans)

What Type of Services does Helping Hands Home Care (St Albans) offer?

Helping Hands Home Care (St Albans) offers Home Care.

How many Carers does Helping Hands Home Care (St Albans) employ?

Helping Hands Home Care (St Albans) employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (St Albans) to verify any information. View our terms and conditions. Helping Hands Home Care (St Albans) has an Enhanced Service - more info.