Helping Hands Home Care (St Albans)

2 Canberra House, London Road, St Albans AL1 1LE
Review Us
8.8 30 Reviews
  • Helping Hands Home Care (St Albans), St Albans
Helping Hands Home Care (Harpenden) provides care to people in their own homes in St Albans, Harpenden, Chiswell Green, London Colney, Markyate, Hemel Hempstead, Redbourne, Wheathampstead, Sandridge, Welwyn, Welwyn Garden City, Hatfield, London Colney, Radlett, and the surrounding areas.

The team offer a whole range of care packages which include short visits to give medication as well as respite care and round the clock live-in care.

Staff have up to date training and offers care that is personalised and tailored to the needs of the individual. Compassion and empathy is at the heart of their care.
Show Helping Hands Home Care (St Albans) on the Map

Care Provided by Helping Hands Home Care (St Albans)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £35.50
  • Weekly Live-in Care Fees: from £1745

We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

These prices are only a guideline, please contact Helping Hands Home Care (St Albans) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in Charge

  • Karen Wessels (Branch Care Manager)

Helping Hands Home Care (St Albans) Reviews (30)

8.8

Helping Hands Home Care (St Albans) has a Review Score of 8.8 (8.815) out of 10, based on 4 reviews in the last 2 years.
Over all time Helping Hands Home Care (St Albans) has 30 reviews.

Overall Experience
  • 23
  • 6
  • 1
  • 0
  • 0
Date Published
  • 30
  • 4
  • 4
  • 4
  • 26
Reviewer Connection to Helping Hands Home Care (St Albans)
  • 14
  • 3
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
Total of 30, showing 21-30
Review from Andrew P (Son of Client) published on 15 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carer provided by Helping hands has been excellent and the St. Albans branch has been great at keeping my brother and I up to date with exactly what is happening with my parents, as we both live a long way from home. Many thanks.
Reply from Karen Lane, Branch Care Manager at Helping Hands Home Care (St Albans)
Thank you so much or taking the time to leave a great review! I'm delighted to hear that you find our carer to be excellent and that you're so pleased with our service. Your feedback really means a…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from D R (Wife of Client) published on 15 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We as a family are very happy with the support and care my husband receives from Helping Hands. The carers that attend are very efficient, careful, reliable and kind. Our local branch manager has been extremely helpful. She has spoken on our behalf to agencies that have provided us with equipment that
was much needed for my husband's care. She is also very quick to respond to any questions we have.
Reply from Karen Lane, Branch Care Manager at Helping Hands Home Care (St Albans)
What a lovely review. Thank you ever so much! We're so glad to have helped your husband and that you find our carers to be so reliable and kind. I'm also delighted to hear how happy you are with our…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Peter V (Client) published on 11 June 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I do not have the same carer each day and some are better than others. I responded to the average performance but all are at least satisfactory and a few excellent.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J H (Son of Client) published on 8 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care that my father is receiving has been exceptional in all respects with these difficult times. My father is known to be difficult at times, particularly because of this deafness, but Helping Hands have been able to gain his confidence. The care that Helping Hands are providing is a great comfort
to his family who distant from the area. Keep up the good work, you all deserved medals/gongs!
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from L A (Client) published on 1 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers are polite, courteous and caring. They are always willing to help in any way they can. They are always cheerful, which is most welcoming when you see few visitors. They perform the tasks requested and provide a valuable service.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from C T (Daughter of Client) published on 1 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Within the difficult circumstances of Covid-19, I am so glad we set up a contact with Helping Hands ahead of the crisis. Knowing that someone will be seeing my mum each day has been a Godsend. Moreover, even though I know the crisis had made life very difficult for the care industry, Helping Hands have
always had time to talk to us and to visit my mum. It is very much appreciated.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from G F (Wife of Client) published on 1 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our carer was sympathetic, knowledgeable and very caring. She was also very punctual, and once when the client was agitated, she stayed on after her time was up.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from F T (Daughter of Client) assisted by family/friend published on 18 May 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The ladies are always very helpful and kind. They do everything I ask of them and always have a chat with me before leaving and have been brilliant. Thank you.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from M F (Mother of Client) published on 15 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
For the past two years, we have appreciated the care provided by the staff of Helping Hands. From the start of the current crisis, Management has seen to it that all the protective gear is in place and has done a great job keeping up staff morale. They have done everything they can to meet our needs.
'Excellence' is difficult to achieve by anyone but St Albans Helping Hands is coming very close.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J F (Client) published on 15 May 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The company has been helping me for the last 10 years or so. Originally after I came out of hospital after major hip surgery. Both hips replaced over a period of time. I have had falls and they have been there to help me. They still are a great help to me.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 8.8 (8.815)

Overview of Review Score

The Review Score of 8.8 (8.815) out of 10 for Helping Hands Home Care (St Albans) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 4 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.565 for Helping Hands Home Care (St Albans) is calculated as follows: ( (13 Excellents x 5) + (10 Goods x 4) ) ÷ 23 Ratings = 4.565
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (St Albans) is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Mar 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (St Albans) to verify any information. View our terms and conditions. Helping Hands Home Care (St Albans) has an Enhanced Service - more info.