PIC 24 Healthcare Ltd

I was absolutely pleased with all the carers. They were amazing, caring, and respectful. Nothing too much trouble. I have had carers in the past but these carers exceeded in everything. I just can't praise them enough.

A brilliant, caring service that has aided Mum to love as normal a life as possible after a fall and hospitalisation. The carers are so very cheerful and bright, kind, caring and reliable. The care package was put in place swiftly and professionally and has relieved pressure from the whole family.

Having been discharged from hospital a care package was put in place. I found the carers to be helpful, kind and considerate to my needs. Any changes to my usual times were related to the management team and were actioned accordingly.

So the carers are never on time in a morning, afternoon or evening. We aint to fussed about the last run of the night as it makes it better for my granddad. They leave him to swing freely in the sling on the hoist. They injure my granddad when hoisting him we've all noticed it when he tells them to stop they don't listen. The carers should come 9am, 1pm, 5pm and 9pm but at the 9pm we ask them come at 10pm as it stresses my granddad out.

The caers visited 4 times a day, for about 7 months. Altogether 24 different carers came, some only once, some many times and became good friends. Without exception, every carer who visited my wife was kind, pleasant and very friendly. Their work was compassionate, careful, respectful and thorough. My wife enjoyed their visits and I cannot speak highly enough of the service they provided.

The level of care that mum receives is absolutely fantastic- she is treated with so much love, care and dignity. I couldn't recommend PIC 24 enough they are all amazing.

PIC24 have looked after my mum for over 2 years. An excellent caring service and would not hesitate in recommending them to anyone.

We find the carers are polite, caring, and thoughtful.

I have found the staff and care exceptional. I feel in very safe hands and my needs and wellbeing are of paramount importance to the care workers. I have never felt neglected and can only congratulate the staff for their care.

I would suggest a review of training and assessment of all carers's skills and motivations to ensure consistency.

Carers really care about and for my mum. Always pleasant and keep us informed of any issues arising in our communications book. They ask Mum for meal preferences and give suggestions when she can't think of what to have. Our only ongoing issue is when we get 'new' carers for Mum who don't know where Mum's things are e.g. spare milk in the freezer and not to give Mum food like soup in the lounge as it will always spill on her clothes. Hopefully, the carers will have time to put in our 'well used' communications book, any issues with Mum once they go digital?

Outstanding service. The absolute epitome of what person-centred care should be and we could not wish for better for our mum who has complex care needs. The company is extremely well led and communication within the team is excellent. They go above and beyond to ensure that my mum's needs are met to a very high standard. The management and carers alike are honest, trustworthy, kind, compassionate, respectful and dignified. My mum has always been very independent and hated the thought of having carers but now they have almost become an extension to our family. It's so reassuring as a family to know that Mum is in such good capable hands. The continuity of care and the way that infection control has been managed has been paramount in aiding my mum's recovery which has also been recognised and praised by other health professionals involved in my mum's care. We really couldn't wish for a better company.

Carers are extremely good and work to a very high standard.

Pic 24 Healthcare provided eccellent care for my late father. The staff were amazing, kind and considerate. They kept my father comfortable and enabled him to keep his dignity. We would highly recommend Pic 24 Healthcare to anyone needing help and support. They really were like an extended family.

I am very happy with the service I was always kept informed by the manager and staff.

The best care company around after using others, made me realise how bad other companies were. Can't fault them, nothing is too much trouble. They go above and beyond what they are expected to do. Fantastic company.

Polite, reliable and caring staff are looking after my aunt well. Had them for three months now and my aunt and family are happy with the service provided.

Reliable service, easy to get on with. Helpful staff. Easy to contact. Respective.

This care company is just amazing. The carers are caring and compassionate. They are always careful cheerful, they are always there for me. Makes me feel accepted as an individual without crimination.

The care and professionalism is second to none. We mainly had care from 2 ladies and one gentleman who treated my father with dignity. Truly caring company, you are an individual person to them. They came to see him on his last days and brought flowers and came to see my mum after he had passed.