Alina Homecare Horley

Alina have been very supportive to my aunt and myself during the time she has been cared for. Any concerns have been addressed and questions I may have had were answered promptly. Alina at Crawley have a great office team. It is clear to see the staff all work well as a team. Rachel, Kim and Karen have shown great compassion and understanding in all my conversations with them. Accolades to Jan, Carol, Sam in particular for there dedication to my aunts care! Alina we're there for me right at the end of aunty's life and we're so very kind.

Alina have been amazing caring for my Dad , so kind and accommodating nothings too much trouble. Very reassuring as we as a family can't always be there , he loves all the ladies that visit everyday , I think he puts a smile on there faces because he's cheeky. THANK YOU for all your love & care

Thank you to everyone for your professionalism and dedication to providing care for my husband. Much appreciated at a difficult time.

Thanks to Alina Home Care, I'm able to have peace of mind of their ability to care. The care is truly exceptional, and I'm so grateful for all they do.

We can't thank the team at Alina Care enough for the wonderful support they've provided to our mum and dad. Every carer we've met has been incredibly kind, patient, and compassionate. Their professionalism and responsiveness have made what has been an extremely challenging and emotional time so much easier for our whole family.

We'd like to give special thanks to Jan, who has gone above and beyond in caring for our dad during a particularly difficult and unsettled period. She has shown remarkable patience, kindness, and understanding, even in very challenging moments. We are so grateful for the care and respect she continues to show him.

The whole team at Alina Care truly exemplifies what compassionate care should look like. We deeply appreciate everything they've done - and continue to do - for our parents and our family.

I want to extend my heartfelt thanks to the wonderful team of carers who looked after my mum before her move to a nursing home - with special appreciation for Sam.

Throughout her time with you, every carer treated Mum with kindness, respect, and genuine compassion. It was clear that she was in safe and caring hands, and that meant the world to us as a family.

Sam, in particular, went above and beyond. Her calm, friendly presence and the way she connected with Mum made such a positive difference. She showed incredible patience and always managed to bring a smile, even on the harder days.

Knowing Mum was being supported not just professionally but personally gave us real peace of mind.

Thank you all for the care, dignity, and warmth you gave to Mum - and to us. We'll always be grateful.

Alina Home Care has provided a very good, comprehensive care package. It has understood the needs of my sister and has kept me informed of any issues. The carers are friendly and helpful and my sister is pleased to see them each day.

Friendly when I call, nothing is a drama.

All carers have been absolutely fantastic and it is clear that they genuinely care. There have been a number of challenges thrown up by my mother and a few created by situations (such as a recent cold spell which froze the key safe). On all occasions, they have shown initiative and flexibility in helping me find a resolution. They make my mother feel very comfortable too and I feel like she is in very safe hands. Excellent all around.

Alina Care is a well-led, professional, and dedicated Team. Communication was excellent, the level of care was outstanding, and the staff maintained dignity all the time. All were compassionate and allowed us to keep Mum at home to the very end, as she wanted! The whole team was so supportive of us as Carers even through the scary bits at the end! We look back at what they did for Mum and us with deep gratitude and joy. I highly recommend Alina.

The care and compassion shown to Mum by all the carers in the past six months have been excellent, enabling us to keep mum living at home with us. Carers showed great understanding as her dementia advanced, they were respectful and continually cheerful. Mum always had a smile on her face when they arrived. We were very impressed with everyone involved in the management of her care, our requests for changes to visits, additional visits or respite breaks were handled quickly and efficiently. I would highly recommend the company.

The carers are all excellent and my grandmother feels like she has become friends with some of them and looks forward to seeing them each day. Her family live quite a long way from where she lives and we think the app is very helpful to keep track of her day and let us know how she is feeling. We have said it’s very reassuring to be able to know when the carers have been and if there are any concerns we as a family can respond straight away.

All the carers were friendly, approachable and attentive to my wife's needs. They were always happy to chat and check on us both. We built up a rapport with the carers and they were always willing to do extra when her needs increased. It was lovely to have the carers in so that she could stay in her own home. Good service throughout our time with Alina.

I have found the carers to be friendly, helpful, and very efficient. It was also a plus point to have the same group of carers every morning and I felt it gave me the opportunity to build up a relationship with them.

The carers are punctual, kind, polite and respectful not only of Mum but also her home. The same small group of carers visit her, which means she gets to know and trust them. We knew the carers would be good when we met one of them, who is lovely, but also very professional. The detailed notes she made of the help Mum requires are followed by the carers and are very personal to Mum. We're so pleased that they are helping Mum stay in her own home.

I found the carers mostly friendly and most helpful. I would prefer the same carer on each visit when possible and where possible a fixed time, otherwise no concerns.

We both are very happy with the care my husband receives from Alina care home and would definitely recommend them.

It's a difficult time when you have to make a transition from being independent to accepting that you need a little help and extra care but all the lovely ladies at Alina Homecare Horley have been extremely professional, considerate and caring. They have helped my mother-in-law remain living at her home, as she wishes, for the time being, and for that we are grateful. We particularly like the app which provides us with information on who has visited, when and how they have helped her, it's a wonderful link for us. We really appreciate how attentive Alina are to not just her basic needs but to her mood and how my mother-in-law is feeling. We have recommended Alina to people and wouldn't hesitate to do so again. Excellent service.

The team at Alina Homecare have been very kind and supportive to both myself and my father. I have noticed an improvement in my father's overall wellbeing since using the service and I know he looks forward to the care visits. We have both benefited from the friendly, attentive and professional support offered by the team at Alina. I am extremely grateful to them for everything.

We would not manage without them and I am extremely grateful for their kindness and care.