Alina Homecare Horley

Unit 7, Magellan Terrace, Gatwick Road, Crawley RH10 9PJ
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9.6 34 Reviews
  • Alina Homecare Horley, Crawley
Alina Homecare Horley provides reliable home care and support services including Live In options to adults living in their own homes in Bletchingley, Burstow, Charlwood, Copthorne, Crawley, Crawley Down, Horley, Leigh, Merstham, Norwood Hill, Nutfield, Outwood, Salfords & Smallfield.

Caring staff give individuals the care and attention, dignity and respect they need while ensuring personalised care and support is provided that meets the individual's wishes.

Services include personal care - assisting clients with personal hygiene including washing, bathing and incontinence, support with medication and help getting dressed and preparing meals.

Staff also offer respite care, rehabilitation care and can escort clients as they participate in social activities such as attending clubs and shopping trips.

Carers can also help clients with domestic duties such as cleaning, washing up and laundry.
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Care Provided by Alina Homecare Horley

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

We pride ourselves on providing excellent quality Home Care at competitive prices.


The cost of Home Care will vary depending on the type of care you need, how often you need it, and where you live. We offer everything from 30 minute visits to 24 hour Live-in Care. If you have more complex needs, you may need two Home Carers per visit, so we can provide a cost for this too.


Live-in Care is generally considered to be a cost effective alternative to living in a care home, whilst still providing a level of independence. Everyone’s needs are different so the costs of Live-in Care can vary depending on the level of care required. Unlike other Home Care options, the costs of our Live-in Care remains the same wherever you live across the South of England.


We adapt our Home Care services to suit your specific requirements. Our Home Care costs include a personalised care plan, ensuring your care suits your needs, wishes and budget.


We want to make arranging Home Care as simple and easy as possible. When you contact your local Team, we’ll work with you to design a customised care plan. Once you choose our service, your care plan is kept under constant review so that it continues to suit you.


Your home. Your care. Your choice.

Contact Alina Homecare Horley to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
Explain these funding types

Contact Alina Homecare Horley to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Kim Chapman (Registered Manager)

Alina Homecare Horley Reviews (34)

9.6

Alina Homecare Horley has a Review Score of 9.6 (9.603) out of 10, based on 12 reviews in the last 2 years.
Over all time Alina Homecare Horley has 34 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Alina Homecare Horley
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Total of 34, showing 21-34
Review from M P (Wife of Client) published on 6 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find nothing is too much trouble and everyone is calming and attentive. Cannot fault the company. Would recommend to anyone.
Reply from Fiona Bourne, Branch Manager at Alina Homecare HorleyMany thanks for your lovely comment. We really appreciate you taking the time to complete a review for us.
I will pass your comments on to our outstanding team of carers.
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Review from H H (Daughter of Client) published on 8 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found the team at Alina very kind, lovely to speak to, and very discrete if any difficult issues arise. They have the confidence of my mother and have been observant on health issues, keeping in touch as necessary. During Covid times, they have been careful with infection control, and have remained
professional and responsive despite the added pressure that all care teams are under. I live at a distance so it is such a relief to know that someone will see both my parents every morning and will alert me if any action is needed. I am grateful to all the team.
Reply from Heidi Turner, Branch Manager at Alina Homecare HorleyThank you so much for your lovely feedback. We are all tremendously proud to be able to support you and your mother. I know the care workers will be touched when they see your generous comments. I must say how pleased/proud I am being part of such a dedicated team of carers. They are all doing such a wonderful job.
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Review from Elizabeth O (Daughter of Client) published on 15 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers are extremely kind, caring and very loving towards my Mum. They have a great deal of patience with her specific needs and requirements. They take time to talk with her and engage with her family which is very important to Mum.
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Review from Robert W (Son of Client) published on 1 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Alina Homecare's staff have been visiting my father between two and four times a day for the last three months and as well as numerous conversations with their management team regarding routine issues, on several occasions, I have been present when the carers are visiting. In all my contacts, I have
been very impressed by the combination of a professional approach and a genuine caring attitude towards my father and his needs. More than this, I can see over the period my father's mental and physical health have improved at a time when we would reasonably expect a steady decay. Each of the carers seem to have gone out of their way to learn about my father and engage with him in a meaningful and comfortable way. There hasn't been one he hasn't talked positively of. The only minor problem is that visits are sometimes not at the time and with the carer the rota led my father to expect. However, we accept that managing this is a complex task and it is not always possible to be perfect.
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Review from Michele C (Daughter of Client) published on 25 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I don't know what we would do without the carers that come in and help with the care of my mother, they are very helpful and very kind to my mother. When I ring the office they are very understanding and always willing to help me, my mother spends a lot of time in hospital so when she comes out the
carers are always giving her extra help. I don't know what we would do without them. Thank you.
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Review from Dorothy W (Daughter of Client) published on 25 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am so thankful for Alina Homecare visiting my mother. I was really struggling to manage on my own and felt I was alone dealing with it. When they came to visit me and mum, I was put at ease and they reassured me. We have such wonderful carers who visit and they are always kind, considerate and respectful.
I am over the moon with them.
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Review from S S (Client) assisted by family/friend published on 7 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
No doubts or complaints.
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Review from L C (Daughter-in-law of Client) published on 6 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot fault the care that my mother-in-law has received. Your carers are always so happy and willing to share with myself if anything is needed (practically or care wise). She is always left clean and comfortable.
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Review from S W (Daughter of Client) published on 3 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Alina have been a wonderful help to my mother. The stress of our family looking after her has been taken away. I could not recommend the Alina team enough. I wish we had arranged home care sooner.
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Review from Nancy G (Daughter of Client) published on 17 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Alina Care has been looking after my mother for just over a year now. They have done so with enormous patience and have endured a not always welcome greeting from a sometimes reluctant client. They always provide service with a smile and go beyond their remit to ensure my mother’s welfare. Sometimes
they deserve a medal. I would wholly recommend them.
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Review from Deborah W (Daughter of Client) published on 18 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Alina have gone above and beyond our expectations in the care and support provided to Mum and the family. Without exception, Mum responded positively to the carers because they all treated her with kindness, encouragement and great respect. Having two carers visit 4 times a day for 4 weeks, I think
Mum got to meet nearly all the staff, all lovely. When they left, Mum would be smiling and happy, they'd probably been singing with her! We trusted them completely.
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Review from Linda E (Daughter of Client) published on 10 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The experience of Alina Homecare has been amazing from the first enquiry by phone to the comprehensive care package they are providing today.
The staff are caring and professional and mum looks forward to their visits. Nothing is too much trouble. So pleased they were recommended to me.
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Review from C G (Daughter of Client) published on 21 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Alina Horley have been caring for my mother in her own home for four weeks now following a hospital stay. We are very happy with the service they provide - personal care, meals and housework. They are kind and patient, which is essential when caring for someone with Alzheimer's.
My mother is so much
happier being back in her own home and with hindsight, we wish we had called them much earlier as the stress of caring for a parent and working was too much.
They have changed both my mum's and my life for the better and I would have absolutely no hesitation in recommending them.
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Review from I W (Husband of Client) published on 6 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Find all the staff very caring, supportive, friendly in very happy the way they care for my wife. Always explaining what they are going to do and stopping if she gets stressed.
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Current Review Score: 9.6 (9.603)

Overview of Review Score

The Review Score of 9.6 (9.603) out of 10 for Alina Homecare Horley is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.803 for Alina Homecare Horley is calculated as follows: ( (59 Excellents x 5) + (10 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 71 Ratings = 4.803
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Alina Homecare Horley is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 = 4.8
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 May 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (7)

Meet the Team (1)

Kim

Kim

Job Title: Branch Manager Joined: 2022

Kim leads a passionate team dedicated to delivering great quality care which is unique to each person.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alina Homecare Horley to verify any information. View our terms and conditions. Alina Homecare Horley has an Enhanced Service - more info.