Alina Homecare Horley

I find nothing is too much trouble and everyone is calming and attentive. Cannot fault the company. Would recommend to anyone.

I have found the team at Alina very kind, lovely to speak to, and very discrete if any difficult issues arise. They have the confidence of my mother and have been observant on health issues, keeping in touch as necessary. During Covid times, they have been careful with infection control, and have remained professional and responsive despite the added pressure that all care teams are under. I live at a distance so it is such a relief to know that someone will see both my parents every morning and will alert me if any action is needed. I am grateful to all the team.

The carers are extremely kind, caring and very loving towards my Mum. They have a great deal of patience with her specific needs and requirements. They take time to talk with her and engage with her family which is very important to Mum.

Alina Homecare's staff have been visiting my father between two and four times a day for the last three months and as well as numerous conversations with their management team regarding routine issues, on several occasions, I have been present when the carers are visiting. In all my contacts, I have been very impressed by the combination of a professional approach and a genuine caring attitude towards my father and his needs. More than this, I can see over the period my father's mental and physical health have improved at a time when we would reasonably expect a steady decay. Each of the carers seem to have gone out of their way to learn about my father and engage with him in a meaningful and comfortable way. There hasn't been one he hasn't talked positively of. The only minor problem is that visits are sometimes not at the time and with the carer the rota led my father to expect. However, we accept that managing this is a complex task and it is not always possible to be perfect.

I don't know what we would do without the carers that come in and help with the care of my mother, they are very helpful and very kind to my mother. When I ring the office they are very understanding and always willing to help me, my mother spends a lot of time in hospital so when she comes out the carers are always giving her extra help. I don't know what we would do without them. Thank you.

I am so thankful for Alina Homecare visiting my mother. I was really struggling to manage on my own and felt I was alone dealing with it. When they came to visit me and mum, I was put at ease and they reassured me. We have such wonderful carers who visit and they are always kind, considerate and respectful. I am over the moon with them.

No doubts or complaints.

I cannot fault the care that my mother-in-law has received. Your carers are always so happy and willing to share with myself if anything is needed (practically or care wise). She is always left clean and comfortable.

Alina have been a wonderful help to my mother. The stress of our family looking after her has been taken away. I could not recommend the Alina team enough. I wish we had arranged home care sooner.

Alina Care has been looking after my mother for just over a year now. They have done so with enormous patience and have endured a not always welcome greeting from a sometimes reluctant client. They always provide service with a smile and go beyond their remit to ensure my mother’s welfare. Sometimes they deserve a medal. I would wholly recommend them.

Alina have gone above and beyond our expectations in the care and support provided to Mum and the family. Without exception, Mum responded positively to the carers because they all treated her with kindness, encouragement and great respect. Having two carers visit 4 times a day for 4 weeks, I think Mum got to meet nearly all the staff, all lovely. When they left, Mum would be smiling and happy, they'd probably been singing with her! We trusted them completely.

The staff are caring and professional and mum looks forward to their visits. Nothing is too much trouble. So pleased they were recommended to me.

They have changed both my mum's and my life for the better and I would have absolutely no hesitation in recommending them.

Find all the staff very caring, supportive, friendly in very happy the way they care for my wife. Always explaining what they are going to do and stopping if she gets stressed.