Caremark East Hertfordshire & Broxbourne

This is a first class company, with first rate carers. They go above and beyond what is required with regards to the respect, support, medical expertise and and general personal warmth, that is so very important during the final stages of a loved ones life.

I would highly recommend them and am so glad that they were there for my family when we most needed their help

Good in every way.

Caremark stepped in when my mum needed help and supported her to regain a lot of her independence. They continued to support her and adapted their care to her gradually growing needs without making her feel any less capable. Both managers and staff were caring and supportive and were always willing to adapt to our requirements as they changed. My mum looked forward to their visits and enjoyed their company as well as their help. The company is well run and I always felt that she was in good hands. Lovely people.

Caremark in Ware have been fantastic. The carers are so kind and treat mum with real warmth and respect. It's such a comfort to know she's safe and getting the care she needs. It's taken a huge weight off our family's shoulders and given us real peace of mind.

Caremark have been my mother's primary carers for the last 3 years . The quality of service has generally been of a very high standard . It is a well run organisation , with staff that are helpful , observant , and responsive to ever changing care needs . The App. enabling you to read the attendance reports of the carers is extremely useful as a way of knowing what the current situation is etc . I would have no hesitation in recommending Caremark ; indeed I have !

I am impressed and grateful for the service I have received from Caremark. The staff are well-trained, professional and well-supervised. They never let us down, and phoned if a carer might be late. I always felt they were concerned to help my husband and me as much as possible and were not primarily concerned with making a profit. The initial contacts were thorough and as my husband's needs changed they were responsive and thoughtful. I found it easy to contact them and felt they worked as a team. Although we needed to get used to a number of different carers over the months, my husband greeted them with a smile. I would recommend them.

The care they provide is excellent, the care team always have a smile on their face and demonstrate professionalism, kindness and patience.

Second, the management team took time to get to know my wife and her deteriorating condition and were genuinely concerned for her. Selflessly they briefed me about the NHS Continuing Health Care programme, in the full knowledge that the care contract may not be awarded to them. They explained the process and helped me prepare for the assessments; in the end my wife was fast-tracked onto Continuing Health Care Programme. Caremark clearly put their clients' interests above those of their own. I could not have negotiated the Continuing Health Care without their help.

We have been pleased with the service provided by every single carer, which is quite a statement! Friendly, understanding, professional and reliable every time. I have been pleased with my communication with Caremark. Emails are replied to quickly and efficiently. Phone calls always answered. Changes to service are notified in advance- we can't ask for more than that! Caremark comes highly recommended. Keep up the good work!

We have been very pleased with your care and your lovely staff. Thank you.

My mum's initial care package was for four weeks as she returned from hospital being completely bed bound and suffering from bouts of confusion/delirium due to an infection and her dementia. The team came in four times a day to wash and dress her, change bedding, give her medication etc. They also chatted to her about things in her life and made her feel comfortable which she enjoyed. The team also supported my Dad with guidance and allowing him the chance to talk to someone other than family about what was going on as well as making sure he wasn't neglecting his own needs. As my mum deteriorated towards the end of her life, the carers and management team were in constant contact with me to make sure I was aware of her needs and condition. On the evening of my mum's passing, one of the management team came round early to sit with my dad and family, support us through her final hours. The whole team were amazing and made this traumatic time much easier to deal with. Thank you to all of them.

My dad's initial care was two visits a week to support with tasks he could no longer manage. Despite being in his 90s, he was a man who knew what he wanted and the carers were extremely sensitive as he adjusted from complete independence to requiring increasing levels of support. They allowed him to be 'in charge' and he appreciated that. Two and a half years later, he had six visits a day and overnight sits to support him in his wish to spend his last days at home. Throughout, Caremark have been wonderful. We never felt it was 'just a job' for any of the team. He was always treated with compassion, respect and genuine kindness. The office staff are great - professional, reassuring, open to change and always at the end of a phone in times of crisis. My dad often said that he had 'lost' most of his friends because he had outlived them, but that he gained new friends in his carers. I recommend Caremark wholeheartedly. Thank you. We couldn't have done it without you.

We felt part of a 'team' who always had the best interests of Mum at heart. Contact with us was excellent. At all times, we felt everyone went the extra mile to do all they could to support Mum. I cant recommend them highly enough. Thank you.

My husband had four weeks care following his discharge from hospital with very poor mobility. I was advised that he should not go upstairs to bed to had so put a bed in the sitting room which became crowded with frame, commode and wheelchair. But the carers coped admirably with the less than idea conditions in which to work. They treated him with dignity and amiability throughout. Nothing was ever too much trouble. Their helping could not be faulted and they were at pairs to the positive about his progress although his illness is terminal. Every one of them treated our home with respect and both of us with kindness and much thoughtfulness.

Mum’s care went above and beyond. Mum got to know her regular ladies and enjoyed chatting to them. The Caremark team are extremely professional and caring and enabled Mum to remain in her flat until her health deteriorated where she then required more complex nursing care. I wouldn’t hesitate in recommending Caremark to care for a loved one.

All we would like to say is a big thanks as we don't know what we would do without you.

Mum needed care at home after being in hospital for 3 weeks. Social Services placed my mum's care through Caremark. The service has been fantastic. Care was put into place very promptly. All the carers who visited were so empathetic and well trained. They discovered issues with the equipment my mum was sent home with and organised for this to be rectified through the occupational therapist. Mum is so happy to be at home with the support of her carers, they are always on time and ready to go that extra mile when she needs them. I am able to check in on her every day through the amazing app they have. With Caremark I always have that peace of mind that my mum will receive the best.

Caremark are amazing! Since my dad was discharged from hospital up until he needed to be moved to a care home, Caremark has supported him with exceptional care. He required four visits of two carers a day to meet his needs. The carers that cared for Dad were on time and even made it when there was snow on the ground and most everyone else was stuck. The carers were caring, compassionate and treated Dad as the individual he is, always considering his needs and wishes and those of my mum. They made every effort to learn about Dad's previous hobbies, likes and dislikes so they could engage with him in a meaningful way. The managers at Caremark are approachable and responsive and communicate well when needed. It's fair to say that having Caremark on board made a very difficult situation manageable and enabled my parents to stay together at home for as long as possible. On behalf of my family, I would like to say a big 'thank you' for all you have done over the last fourteen months.

My partner needed end-of-life support at night. We were recommended to Caremark by his nursing team. Caremark supported my partner with night care for the final week of his life. When I called them, they came out the same day to do a very detailed assessment of all his needs and wishes and put the care in place to start the following night. The care assistant they provided was so loving, caring and well-trained. She made my partner's final moments of his life so comfortable. I only wish I had found them earlier.

Caremark cared for my mum for nearly a year and a half until, unfortunately, it was no longer safe for her to be at home due to her advanced dementia. That being said, she would not have been able to stay at home as long as she did without Caremark. They were so compassionate and caring and found ways to engage with Mum despite her deterioration. She was always so joyful when they visited her. A big thank you to the carers and management who highlighted concerns straight away and helped put in place actions to keep her safe and happy at home. Caremark is the most professional company, yet they make their patients, staff and their families all feel like we are one big family with a common goal. You will be missed by both the family and Mum. Thank you.