Caremark East Hertfordshire & Broxbourne

Ground Floor, Left Hand Unit, Sucklings Yard, Church Street, Ware SG12 9EN
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9.7 37 Reviews
  • Caremark East Hertfordshire & Broxbourne, Ware
Caremark East Hertfordshire and Broxbourne is a provider of high-quality home care services; offering support services to the communities of East Herts and Broxbourne.

Caremark is flexible to your preferences and can offer you various times to suit your lifestyle. They are available 365 days of the year and up to 24 hours a day, starting from as little as a thirty minute visit.

They recognise that you don’t always need help with your daily activities, but you may like company whilst doing them. You just need to tell Caremark what ideas you have, and the team can offer support according to your priorities and choices. Caremark can also offer respite support if you care for somebody else, allowing you to take some valuable time to re-charge your batteries. This can be on a short or long-term arrangement, for as little or as much time as you like.

They also offer Live-In care, meaning that you have a member of their Care and Support staff living with you to personally assist you in your home. They will able to provide full-time support which fits completely around your own needs and routines. This gives you greater control over your day, allowing you to enjoy much more choice and flexibility.

Areas that staff visit includes; Ware, Hertford, Bishops Stortford, Hoddesdon, Broxbourne, Goffs Oak, Cheshunt, Sawbridgeworth, Buntingford, Dane End, Stapleford, Waterford, Standon, Much Hadham, Little Hadham, Great Amwell and other surrounding areas.

Caremark East Hertfordshire & Broxbourne is committed to supporting the elderly community within the East Hertfordshire & Broxbourne Districts. They provide a wide range of care and support packages, including those with mental health problems (Alzheimer's and dementia), physical disabilities and those who simply require some social support.

The service is rated as 'Outstanding' by the CQC (Care Quality Commission) (July 2019).
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £32 – £37
  • Weekly Live-in Care Fees: £1344 – £1680

These prices are only a guideline, please contact Caremark East Hertfordshire & Broxbourne to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Sareet Shah (Managing Director)

Caremark East Hertfordshire & Broxbourne Reviews (37)

9.7

Caremark East Hertfordshire & Broxbourne has a Review Score of 9.7 (9.738) out of 10, based on 8 reviews in the last 2 years.
Over all time Caremark East Hertfordshire & Broxbourne has 37 reviews.

Overall Experience
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Reviewer Connection to Caremark East Hertfordshire & Broxbourne
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Total of 37, showing 1-20
Review from P G (Son of Client) published on 8 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Caremark have been my mother's primary carers for the last 3 years . The quality of service has generally been of a very high standard . It is a well run organisation , with staff that are helpful , observant , and responsive to ever changing care needs . The App. enabling you to read the attendance
reports of the carers is extremely useful as a way of knowing what the current situation is etc . I would have no hesitation in recommending Caremark ; indeed I have !
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Review from Pamela P (Wife of Client) published on 23 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am impressed and grateful for the service I have received from Caremark. The staff are well-trained, professional and well-supervised. They never let us down, and phoned if a carer might be late. I always felt they were concerned to help my husband and me as much as possible and were not primarily
concerned with making a profit. The initial contacts were thorough and as my husband's needs changed they were responsive and thoughtful. I found it easy to contact them and felt they worked as a team. Although we needed to get used to a number of different carers over the months, my husband greeted them with a smile. I would recommend them.
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Review from J H (Daughter of Client) published on 9 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager and her team have gone above and beyond in supporting and caring for my Mums wellbeing. I cannot thank them enough.
They communicate with me daily so I am confident Mum is safe and well.
The care they provide is excellent, the care team always have a smile on their face and demonstrate
professionalism, kindness and patience.
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Review from Susan D (Daughter of Client) published on 7 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Myself and my family are incredibly grateful for the support that we have received from Caremark East Hertfordshire & Broxbourne over the past 6 months. Without exception, the carers have been excellent, dedicated, delightful and happy to go the extra mile to ensure that my father is comfortable, safe
and cared for. Additionally, my mother has grown in confidence and spirit as a result of the support and attention that she has received from these wonderful people.
We would completely recommend this company, who have made our potentially, difficult situation far more manageable.
Absolute vocational care at its best!
Thank you to all of you for making a difference.
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Review from Richard T (Husband of Client) published on 23 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Caremark are outstanding on two levels. First, the carers are exemplars of the skill of caring, a skill underlain by their deep compassion for their clients. The carers were gentle, kind, efficient and safety conscious. I was pleased to see my wife, their client, smile at them on arrival, she doesn't
speak. Moreover, the carers became good friends both to my wife and to me her husband and amateur carer. They were free with their advice and guided me as I learnt how to care better for my wife.
Second, the management team took time to get to know my wife and her deteriorating condition and were genuinely concerned for her. Selflessly they briefed me about the NHS Continuing Health Care programme, in the full knowledge that the care contract may not be awarded to them. They explained the process and helped me prepare for the assessments; in the end my wife was fast-tracked onto Continuing Health Care Programme. Caremark clearly put their clients' interests above those of their own. I could not have negotiated the Continuing Health Care without their help.
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Review from Rachel M (Daughter of Client) published on 23 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been pleased with the service provided by every single carer, which is quite a statement! Friendly, understanding, professional and reliable every time. I have been pleased with my communication with Caremark. Emails are replied to quickly and efficiently. Phone calls always answered. Changes
to service are notified in advance- we can't ask for more than that! Caremark comes highly recommended. Keep up the good work!
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Review from John S (Client) published on 18 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been very pleased with your care and your lovely staff. Thank you.
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Review from Andrew T (Son of Client) published on 11 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum's initial care package was for four weeks as she returned from hospital being completely bed bound and suffering from bouts of confusion/delirium due to an infection and her dementia. The team came in four times a day to wash and dress her, change bedding, give her medication etc. They also chatted
to her about things in her life and made her feel comfortable which she enjoyed. The team also supported my Dad with guidance and allowing him the chance to talk to someone other than family about what was going on as well as making sure he wasn't neglecting his own needs. As my mum deteriorated towards the end of her life, the carers and management team were in constant contact with me to make sure I was aware of her needs and condition. On the evening of my mum's passing, one of the management team came round early to sit with my dad and family, support us through her final hours. The whole team were amazing and made this traumatic time much easier to deal with. Thank you to all of them.
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Review from Jenny D (Daughter of Client) published on 19 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad's initial care was two visits a week to support with tasks he could no longer manage. Despite being in his 90s, he was a man who knew what he wanted and the carers were extremely sensitive as he adjusted from complete independence to requiring increasing levels of support. They allowed him to
be 'in charge' and he appreciated that. Two and a half years later, he had six visits a day and overnight sits to support him in his wish to spend his last days at home. Throughout, Caremark have been wonderful. We never felt it was 'just a job' for any of the team. He was always treated with compassion, respect and genuine kindness. The office staff are great - professional, reassuring, open to change and always at the end of a phone in times of crisis. My dad often said that he had 'lost' most of his friends because he had outlived them, but that he gained new friends in his carers. I recommend Caremark wholeheartedly. Thank you. We couldn't have done it without you.
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Review from mandy H (Daughter of Client) published on 8 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Everyone, from office staff to carers, treated us with kindness and compassion. A mother, with some very cross episodes of personability due to her dementia, was always treated with kindness, care and opportunity to calm down and accept the care that was being offered. The carers' understanding of how
to care for a person with dementia was exceptional.
We felt part of a 'team' who always had the best interests of Mum at heart. Contact with us was excellent. At all times, we felt everyone went the extra mile to do all they could to support Mum. I cant recommend them highly enough. Thank you.
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Review from Mary C (Wife of Client) published on 8 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband had four weeks care following his discharge from hospital with very poor mobility. I was advised that he should not go upstairs to bed to had so put a bed in the sitting room which became crowded with frame, commode and wheelchair. But the carers coped admirably with the less than idea conditions
in which to work. They treated him with dignity and amiability throughout. Nothing was ever too much trouble. Their helping could not be faulted and they were at pairs to the positive about his progress although his illness is terminal. Every one of them treated our home with respect and both of us with kindness and much thoughtfulness.
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Review from Jackie S (Daughter of Client) published on 10 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum’s care went above and beyond. Mum got to know her regular ladies and enjoyed chatting to them. The Caremark team are extremely professional and caring and enabled Mum to remain in her flat until her health deteriorated where she then required more complex nursing care. I wouldn’t hesitate in recommending
Caremark to care for a loved one.
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Review from Caroline K (Daughter of Client) published on 10 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Simply wonderful, care, kindness, understanding and patience towards my mother is of the highest and a professional standard, we, as family, could not ask for more. Always there if we need advice or guidance.
Mum would love to keep to two or three care workers, who seem to work well with her and have
a very good understanding of her needs and she loves the fact that they keep to their time schedule.
All we would like to say is a big thanks as we don't know what we would do without you.
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Review from V T (Son of Client) published on 1 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum needed care at home after being in hospital for 3 weeks. Social Services placed my mum's care through Caremark. The service has been fantastic. Care was put into place very promptly. All the carers who visited were so empathetic and well trained. They discovered issues with the equipment my mum
was sent home with and organised for this to be rectified through the occupational therapist. Mum is so happy to be at home with the support of her carers, they are always on time and ready to go that extra mile when she needs them. I am able to check in on her every day through the amazing app they have. With Caremark I always have that peace of mind that my mum will receive the best.
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Review from Jackie A (Daughter of Client) published on 19 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Caremark are amazing! Since my dad was discharged from hospital up until he needed to be moved to a care home, Caremark has supported him with exceptional care. He required four visits of two carers a day to meet his needs. The carers that cared for Dad were on time and even made it when there was snow
on the ground and most everyone else was stuck. The carers were caring, compassionate and treated Dad as the individual he is, always considering his needs and wishes and those of my mum. They made every effort to learn about Dad's previous hobbies, likes and dislikes so they could engage with him in a meaningful way. The managers at Caremark are approachable and responsive and communicate well when needed. It's fair to say that having Caremark on board made a very difficult situation manageable and enabled my parents to stay together at home for as long as possible. On behalf of my family, I would like to say a big 'thank you' for all you have done over the last fourteen months.
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Review from C F (Partner of Client) published on 19 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My partner needed end-of-life support at night. We were recommended to Caremark by his nursing team. Caremark supported my partner with night care for the final week of his life. When I called them, they came out the same day to do a very detailed assessment of all his needs and wishes and put the care
in place to start the following night. The care assistant they provided was so loving, caring and well-trained. She made my partner's final moments of his life so comfortable. I only wish I had found them earlier.
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Review from A M (Son of Client) published on 17 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Caremark cared for my mum for nearly a year and a half until, unfortunately, it was no longer safe for her to be at home due to her advanced dementia. That being said, she would not have been able to stay at home as long as she did without Caremark. They were so compassionate and caring and found ways
to engage with Mum despite her deterioration. She was always so joyful when they visited her. A big thank you to the carers and management who highlighted concerns straight away and helped put in place actions to keep her safe and happy at home. Caremark is the most professional company, yet they make their patients, staff and their families all feel like we are one big family with a common goal. You will be missed by both the family and Mum. Thank you.
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Review from C M (Daughter of Client) published on 1 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother needed care in a real emergency. Thank god I came across Caremark. The carers were brilliant; tending to Mum's needs and helping her manage in the final few months of her life. They and the office team were better than I ever expected. They will always hold affection in my heart for everything
they did.
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Review from H C (Daughter of Client) published on 7 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Caremark (East Hertfordshire & Broxbourne) looked after my mother for a year, before she went into a care home. Throughout this time she was cared for with kind, friendly dignity and understanding. My mother looked forward to the carer's visits and always said that they were so kind and helpful.
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Review from Harry M (Husband of Client) published on 7 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found that the staff were kind and sympathetic to me and my wife, especially to the care to my wife when she returned home from hospital and at the end they were as heartbroken as I was and the support I received afterwards was unbelievable and I won't forget.
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Current Review Score: 9.7 (9.738)

Overview of Review Score

The Review Score of 9.7 (9.738) out of 10 for Caremark East Hertfordshire & Broxbourne is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 8 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.938 for Caremark East Hertfordshire & Broxbourne is calculated as follows: ( (45 Excellents x 5) + (3 Goods x 4) ) ÷ 48 Ratings = 4.938
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark East Hertfordshire & Broxbourne is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 Jul 2019

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (4)

Meet the Team (1)

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Sareet Shah

Job Title: Managing Director Joined: 2018

After 10 years in Commercial Catastrophe Insurance, Sareet decided to leave his career to start up a business with his wife in personal care at home.


“I have always wanted to give something back to the local community and starting up a business in homecare has given me the opportunity to make a real difference to people’s lives. After using similar services and lots of research, I realised there is a deficiency in quality care in your own home. Care in your own home should provide the customer with a service that improves their quality of life, whilst providing them with the independence, dignity and respect they truly deserve. We are building a team that will strive each day to support our customersto live their lives the way they want to live them.”


Sareet is dedicated to improving personal care throughout East Hertfordshire & Broxbourne whilst also building a business that provides local jobs to local people.

Frequently Asked Questions about Caremark East Hertfordshire & Broxbourne

What Type of Services does Caremark East Hertfordshire & Broxbourne offer?

Caremark East Hertfordshire & Broxbourne offers Home Care.

How many Carers does Caremark East Hertfordshire & Broxbourne employ?

Caremark East Hertfordshire & Broxbourne employs 35 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caremark East Hertfordshire & Broxbourne to verify any information. View our terms and conditions. Caremark East Hertfordshire & Broxbourne has an Enhanced Service - more info.