Caremark East Hertfordshire & Broxbourne

Ground Floor, Left Hand Unit, Sucklings Yard, Church Street, Ware SG12 9EN
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9.8 38 Reviews
  • Caremark East Hertfordshire & Broxbourne, Ware
Caremark East Hertfordshire and Broxbourne is a provider of high-quality home care services; offering support services to the communities of East Herts and Broxbourne.

Caremark is flexible to your preferences and can offer you various times to suit your lifestyle. They are available 365 days of the year and up to 24 hours a day, starting from as little as a thirty minute visit.

They recognise that you don’t always need help with your daily activities, but you may like company whilst doing them. You just need to tell Caremark what ideas you have, and the team can offer support according to your priorities and choices. Caremark can also offer respite support if you care for somebody else, allowing you to take some valuable time to re-charge your batteries. This can be on a short or long-term arrangement, for as little or as much time as you like.

They also offer Live-In care, meaning that you have a member of their Care and Support staff living with you to personally assist you in your home. They will able to provide full-time support which fits completely around your own needs and routines. This gives you greater control over your day, allowing you to enjoy much more choice and flexibility.

Areas that staff visit includes; Ware, Hertford, Bishops Stortford, Hoddesdon, Broxbourne, Goffs Oak, Cheshunt, Sawbridgeworth, Buntingford, Dane End, Stapleford, Waterford, Standon, Much Hadham, Little Hadham, Great Amwell and other surrounding areas.

Caremark East Hertfordshire & Broxbourne is committed to supporting the elderly community within the East Hertfordshire & Broxbourne Districts. They provide a wide range of care and support packages, including those with mental health problems (Alzheimer's and dementia), physical disabilities and those who simply require some social support.

The service is rated as 'Outstanding' by the CQC (Care Quality Commission) (July 2019).
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Care Provided by Caremark East Hertfordshire & Broxbourne

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £32 – £37
  • Weekly Live-in Care Fees: £1344 – £1680

These prices are only a guideline, please contact Caremark East Hertfordshire & Broxbourne to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in Charge

  • Sareet Shah (Managing Director)

Caremark East Hertfordshire & Broxbourne Reviews (38)

9.8

Caremark East Hertfordshire & Broxbourne has a Review Score of 9.8 (9.844) out of 10, based on 9 reviews in the last 2 years.
Over all time Caremark East Hertfordshire & Broxbourne has 38 reviews.

Overall Experience
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Total of 38, showing 21-38
Review from Harry M (Husband of Client) published on 7 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found that the staff were kind and sympathetic to me and my wife, especially to the care to my wife when she returned home from hospital and at the end they were as heartbroken as I was and the support I received afterwards was unbelievable and I won't forget.
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Review from Elizabeth E (Daughter-in-law of Client) published on 10 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father-in-law was cared for by Caremark for nearly a year while he was on end of life care. He was in his mid-90s and had advancing dementia and became bed-bound. I can honestly say I would recommend this company to anyone requiring similar care. The staff are all kind, gentle, thoughtful and generally
caring. At all times when they attended to him, they would talk to him and explain what they were doing and they were gentle while washing, changing, and feeding him. They would make suggestions regarding anything that might be done to help him and always kept in close contact with myself or his son regarding his welfare and needs. The staff were all good-natured and professional, happy to assist with anything to make his life comfortable during his care. My father-in-law passed away recently but I shall really miss the superb team who looked after him.
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Review from D W (Nephew of Client) published on 31 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I only had Caremark provide my aunt's care in her final few months. I must say I was blown away by how fantastic the care assistants are. They are friendly, dedicated, professional and well trained. My aunt created a great affinity with them. Their understanding of dementia and end of life was great
and certainly educated us as a family to support better during the times of day they weren't attending. I wish we had found Caremark sooner. Thank you to the whole team.
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Review from Su M (Daughter of Client) published on 23 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The amazing staff and Caremark (East Hertfordshire & Broxbourne) looked after my Dad after he had a stroke in 2019, which left him paralyzed down one side, until he moved into a care home in March 2021. Never having looked into the need for carers at home before, even from the initial meeting Caremark
(East Hertfordshire & Broxbourne) put our minds completely at rest. We had to have several carer visits a day to help Mum with all Dad's personal care and also an overnight carer to sit with Dad. Every single one of the lovely carers were kind, gentle and friendly. Nothing was too much trouble and when we needed to make alterations to timings or care needs, the office staff were just as approachable and considerate. We would absolutely recommend Caremark (East Hertfordshire & Broxbourne) without hesitation.
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Review from Darren B (Son of Client) published on 6 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Caremark provided my mum with support, which went above my expectations. The process to get care started was straight forward, and the thorough assessment of my mum's need helped us as a family to know that my mum was in the best hands. The carers have been brilliant with my mum and built up an instantaneous
relationship with her. There has been a dramatic improvement in her, and she is now eating and drinking much more, which was a big worry. All the staff are really caring and professional. Where we needed to increase her care visits, due to the family not being able to support her at other times, they were extremely quick to get this into place. I can't thank everyone from Caremark highly enough.
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Review from D M (Daughter of Client) published on 27 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Caremark provided fantastic care to my mother. They helped her remain in her own home at a time when we were worried we’d have to look at putting her in a care home. My mother loved having the carers visit. The whole experience with this company has been exemplary from start to finish. Thank you to
everyone who supported my mother.
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Review from Sabrina C (Daughter of Client) published on 9 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My family and I were overwhelmed by the group's ethos and care. Mum couldn’t be in better hands. Her round the clock care gives the whole family a sense of relief in knowing she is well looked after. So glad we picked Caremark!
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Review from Andrew C (Son of Client) published on 13 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
This company is first class in every aspect, not only in the care provided but also on the administrative side. Throughout my dad's care, not only was he supported but we felt supported too. Any issues that we communicated to the office were always handled professionally and promptly. I can honestly
say that I believe that this company and its personnel went beyond the normal expectations of care. The mobile app providing reports after each visit is invaluable. My dad certainly looked forward to his visits and his quality of life was greatly improved as a result.
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Review from Stuart M (Son of Client) published on 8 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
This care agency has restored my faith in care, having tried a few other agencies in the past. The carers are truly caring and the team on the other side of the phone are always ready to help (especially during this worrying Covid crisis, where our whole family have been very worried for our father
who lives alone). Thank you for your care.
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Review from Lewis James F (Stepson of Client) published on 28 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad had a fall at the start of the year which resulted in some lasting damage to his knee. Sadly dads knees have never fully recovered and he now requires help completing general daily activities (which were once very easy for him).


The Caremark office team were a delight to deal with. They promptly

gave us all available options and were very transparent and understanding about all of our apprehensions.


Once the care started all of our fears were taken away. Dad was treated with the utmost care and dignity. Introduction of this team has meant myself and my sister can be comforted in knowing although dad is over 100 miles away he looked after by a great bunch.

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Review from Samuel S (Son-in-law of Client) published on 27 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father in law always tells the family how lovely the girls from Caremark are. Before we introduced dad to the service he was low in spirit, what a difference a few months made, his spirit has been lifted and he's back to the happy go, lucky man, he once was.
We couldn’t possibly ask for a more
hands-on team. On one occasion his carer even ran to the pharmacy at short notice to collect his meds when he ran out of his supply (and she did it in her own times just because she cares).
They address all of our concerns and allow us to rest assured knowing that he is in good hands. A great team all round.
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Review from J H (Daughter of Client) published on 21 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My sister and I were very pleased with the care, support and dignified attendance given to our father over the last year. This support came from the office staff and the carers who met our father's ever-changing needs until his recent death. The staff were joyful, positive and accommodating, respectful,
gentle, kind and loving. Any issues that arose were heart and changes were made. Professional care was applied with a friendly demeanour.
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Review from Jane S (Daughter of Client) published on 4 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Caremark came to the assistance of my father at a time he was completely desperate and as his daughter, so was I. Caremark answered my initial enquiries straight away, sent someone to review us within 48 hours and started the service in days. The service has changed my dad's life immeasurably (for the
better).
He is so much happier and he loves each of his carers. Caremark has been life-changing for Dad and I am so relieved at the pressure it has taken off me as I was so worried.
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Review from N C (Son of Client) published on 19 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care given by the carers has been absolutely first class. Their caring commitment has been outstanding. Caremark (East Hertfordshire & Broxbourne) as a company has shown compassion, trust and extremely well organised.
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Review from Christine C (Husband of Client) published on 19 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having previously used a care provider, switching to Caremark (East Hertfordshire & Broxbourne) was the best move we could have made. My wife discharged from hospital and our friends care provider let us down; this was when Caremark (East Hertfordshire & Broxbourne) stepped in and put our minds at rest
from here on in. It was by chance my daughter stumbled across this new provider and we are beyond happy with the high level of care provided by both manager and all of the carers. The team go above and beyond to ensure all our needs are met. In short we have nothing but praise. They are fantastic people.
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Review from Alan T (Client) published on 23 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since I moved from another carer, I have had the most wonderful service. All the staff/carers are so supportive, caring and attentive to every detail of my care.
The carers have a key box to let themselves in, but they still knock and treat my privacy with total respect. The carers are extremely punctual
and have arranged my visit times to coincide with my getting up and going to bed, so I am not sitting around in my pyjamas for hours on end.
My legs are creamed and then the carer always asks is there anything else they can do for me, close windows, hot drink or anything else.
I cannot praise Caremark highly enough, all staff are very professional and carry out their tasks with a smile and expertise.
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Review from S M (Daughter of Client) published on 22 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mother is very happy with the service you provide.
All her requirements are fulfilled. She feels safe in her own home.
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Review from Margaret N (Wife of Client) published on 22 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All very friendly and helpful. Anything you need.
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Current Review Score: 9.8 (9.844)

Overview of Review Score

The Review Score of 9.8 (9.844) out of 10 for Caremark East Hertfordshire & Broxbourne is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.944 for Caremark East Hertfordshire & Broxbourne is calculated as follows: ( (51 Excellents x 5) + (3 Goods x 4) ) ÷ 54 Ratings = 4.944
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark East Hertfordshire & Broxbourne is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 Jul 2019

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (4)

Meet the Team (1)

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Sareet Shah

Job Title: Managing Director Joined: 2018

After 10 years in Commercial Catastrophe Insurance, Sareet decided to leave his career to start up a business with his wife in personal care at home.


“I have always wanted to give something back to the local community and starting up a business in homecare has given me the opportunity to make a real difference to people’s lives. After using similar services and lots of research, I realised there is a deficiency in quality care in your own home. Care in your own home should provide the customer with a service that improves their quality of life, whilst providing them with the independence, dignity and respect they truly deserve. We are building a team that will strive each day to support our customersto live their lives the way they want to live them.”


Sareet is dedicated to improving personal care throughout East Hertfordshire & Broxbourne whilst also building a business that provides local jobs to local people.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caremark East Hertfordshire & Broxbourne to verify any information. View our terms and conditions. Caremark East Hertfordshire & Broxbourne has an Enhanced Service - more info.