The Care Bureau Ltd - Northampton Domiciliary
Regents Pavilion, 4 Summerhouse Road, Northampton, Northamptonshire NN3 6BJOther Home Care Provider you may be interested in:
Care Provided by The Care Bureau Ltd - Northampton Domiciliary
Contract Durations
- Ongoing / Long Term
Age Ranges
- Younger Adult Care (18-65)
Good to Know
Group/Owner
- The Care Bureau Ltd
- Private Owned
Person in charge
- Laura Molloy (Manager)
The Care Bureau Ltd - Northampton Domiciliary Reviews (2)
The Care Bureau Ltd - Northampton Domiciliary has a Review Score of 1.0 (1) out of 10, based on 1 reviews in the last 2 years.
Over all time The Care Bureau Ltd - Northampton Domiciliary has 2 reviews.
The company has not responded or followed complaints procedure. It has failed to respond with my compliant against two members of their staff. Things got so bad I had to ban this company and its staff from our home. The CQC who have not taken on board my complaint. The local authority closed my complaint without even investigating. Their own documentation insists social services have a lead roll with any complaints by passing the CQC to handed my complaint to the "do as they please" local authority. I would like a response to my complaint. If they wish to find their company highlighted in the National Newspapers or in court they should continue to ignore me. I will not be silenced. I will not go away. Serious issues with safeguarding exist. My wife, our home and welfare was put at risk. I need a response to my complaint.
Dear Mr N We provided care to your wife for a little over five weeks following a transfer from another care provider. We understand that you were initially unhappy at not being consulted on the decision to transfer. Like any good care provider, we are grateful to receive feedback and despite our...
I have been with your company for a while now. My care has been very good but there have been a couple of complaints. The care I receive is very good, I have lovely carers and they do well and do excellent work.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 10 February 2023- Caring Good
- Effective Good
- Responsive Good
- Safe Requires improvement
- Well-led Requires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
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Awards / Recognitions (0)
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Meet the Team (0)
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