Care Provided by The Care Bureau Ltd - Northampton Domiciliary
Types of Home Care
- Visiting Care
Minimum Visit Duration (Visiting Care)
- 30 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Hospital Discharge
Funding & Fees
Contact The Care Bureau Ltd - Northampton Domiciliary to get a personalised quote
Good to Know
Group / Owner
- The Care Bureau Ltd
- Private Owned
Person in charge
- Laura Molloy (Manager)
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The Care Bureau Ltd - Northampton Domiciliary Reviews (2)
Over all time The Care Bureau Ltd - Northampton Domiciliary has 2 reviews.
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Overall Experience
Date Published
Reviewer Connection to The Care Bureau Ltd - Northampton Domiciliary
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Review from David N (Husband of Client) published on 28 May 2024 Submitted via Website•
Overall Experience
The company has not responded or followed complaints procedure. It has failed to respond with my compliant against two members of their staff. Things got so bad I had to ban this company and its staff from our home. The CQC who have not taken on board my complaint. The local authority closed my...
The company has not responded or followed complaints procedure. It has failed to respond with my compliant against two members of their staff. Things got so bad I had to ban this company and its staff from our home. The CQC who have not taken on board my complaint. The local authority closed my complaint without even investigating. Their own documentation insists social services have a lead roll with any complaints by passing the CQC to handed my complaint to the "do as they please" local authority. I would like a response to my complaint. If they wish to find their company highlighted in the National Newspapers or in court they should continue to ignore me. I will not be silenced. I will not go away. Serious issues with safeguarding exist. My wife, our home and welfare was put at risk. I need a response to my complaint.
↩Reply from LB, Regional Manager at The Care Bureau Ltd - Northampton Domiciliary
Dear Mr N We provided care to your wife for a little over five weeks following a transfer from another care provider. We understand that you were initially unhappy at not being consulted on the decision to transfer. Like any good care provider, we are grateful to receive feedback and despite our...
Dear Mr N We provided care to your wife for a little over five weeks following a transfer from another care provider. We understand that you were initially unhappy at not being consulted on the decision to transfer. Like any good care provider, we are grateful to receive feedback and despite our efforts to engage with you, we are sorry that we could not find a way to deliver care to your wife that also worked for you. Your complaints were considered by our Registered Manager, by me and by our CEO. We strongly believe in the right of care recipients and their loved ones to raise concerns with both CQC and local authorities. We are grateful to you for acknowledging that neither CQC nor the local authority found an issue with the care we delivered to your wife or how we managed the interaction with you. We hope that you have been able to work with the local authority to find a care provider who better suits your and most importantly your wife's needs. Yours sincerely LB, Regional Manager.
Review from Denise P (Client / Service User) published on 15 April 2019 Submitted via Postal Card•
Overall Experience
I have been with your company for a while now. My care has been very good but there have been a couple of complaints. The care I receive is very good, I have lovely carers and they do well and do excellent work.
I have been with your company for a while now. My care has been very good but there have been a couple of complaints. The care I receive is very good, I have lovely carers and they do well and do excellent work.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 10 February 2023Overall
Requires improvement
Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
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