Home Care Providers Owned by The Care Bureau Ltd

Dear Mr N We provided care to your wife for a little over five weeks following a transfer from another care provider. We understand that you were initially unhappy at not being consulted on the decision to transfer. Like any good care provider, we are grateful to receive feedback and despite our efforts to engage with you, we are sorry that we could not find a way to deliver care to your wife that also worked for you. Your complaints were considered by our Registered Manager, by me and by our CEO. We strongly believe in the right of care recipients and their loved ones to raise concerns with both CQC and local authorities. We are grateful to you for acknowledging that neither CQC nor the local authority found an issue with the care we delivered to your wife or how we managed the interaction with you. We hope that you have been able to work with the local authority to find a care provider who better suits your and most importantly your wife's needs. Yours sincerely LB, Regional Manager.

Thank you for your kind words, we shall ensure we pass the message of support onto the care staff.