Home Care Providers Owned by The Care Bureau Ltd in Northamptonshire

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The Care Bureau Ltd Locations in Northamptonshire (2)

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2 Home Care Providers owned by The Care Bureau Ltd in Northamptonshire

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The Care Bureau Ltd Reviews in Northamptonshire (2)

Reviews Posted for members of The Care Bureau Ltd.
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Review of The Care Bureau Ltd - Northampton Domiciliary from David N (Husband of Client) published on 28 May 2024 Submitted via Website
Overall Experience

The company has not responded or followed complaints procedure. It has failed to respond with my compliant against two members of their staff. Things got so bad I had to ban this company and its staff from our home. The CQC who have not taken on board my complaint. The local authority closed my complaint without even investigating. Their own documentation insists social services have a lead roll with any complaints by passing the CQC to handed my complaint to the "do as they please" local authority. I would like a response to my complaint. If they wish to find their company highlighted in the National Newspapers or in court they should continue to ignore me. I will not be silenced. I will not go away. Serious issues with safeguarding exist. My wife, our home and welfare was put at risk. I need a response to my complaint.

Reply from LB, Regional Manager at The Care Bureau Ltd - Northampton Domiciliary

Dear Mr N We provided care to your wife for a little over five weeks following a transfer from another care provider. We understand that you were initially unhappy at not being consulted on the decision to transfer. Like any good care provider, we are grateful to receive feedback and despite our...  

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review of The Care Bureau Ltd - Northampton Domiciliary from Denise P (Client / Service User) published on 15 April 2019 Submitted via Postal Card
Overall Experience

I have been with your company for a while now. My care has been very good but there have been a couple of complaints. The care I receive is very good, I have lovely carers and they do well and do excellent work.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

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