Home Help Me Care

24 Hillhouse Road, Edinburgh EH4 2AG
Review Us
Top 20 award
9.9 43 Reviews
  • Home Help Me Care, Edinburgh
Care in a modern world is what Home Help Me Care aim to deliver.

The world has changed greatly, though for many older generation people they want good old-fashioned care and support at home.

Home Help Me Care create bespoke care and support packages, which enable people to live safely and comfortably in their own home. Home Help Me Care's skilled team of can provide a range of services, including home cooking, companionship in and out of the home and support with personal care, hospital to home services to name a few.

Home Help Me Care can provide guidance on apply for funding from the local authority and accept direct payments and are a registered individual service fund provider (ISF).
Show Home Help Me Care on the Map

Care Provided by Home Help Me Care

Types of Home Care

  • Visiting Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £35

ISF Council Funding and Direct Funding accepted towards hourly fee

The price(s) shown are provided by the agency. Contact Home Help Me Care for full pricing details and T&Cs.

Contact Home Help Me Care to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Contact Home Help Me Care to get a personalised quote.

Good to Know

Owner

  • Home Help Me Care Ltd
  • Privately Owned

Person in Charge

  • Diane Francey (Registered Manager)

Home Help Me Care Reviews (43)

9.9

Home Help Me Care has a Review Score of 9.9 (9.875) out of 10, based on 15 reviews in the last 2 years.
Over all time Home Help Me Care has 43 reviews.

Overall Experience
  • 43
  • 0
  • 0
  • 0
  • 0
Date Published
  • 43
  • 5
  • 12
  • 15
  • 28
Reviewer Connection to Home Help Me Care
  • 23
  • 11
  • 5
  • 1
  • 1
  • 1
  • 1
Total of 43, showing 1-20
Review from Elaine W (Daughter of Client) published on 10 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Like a great many elderly people my Mother (95) was extremely reluctant to accept or even discuss any form of help in the home. We as a family were finding it increasingly difficult to meet Mum's daily needs. With much trepidation I arranged for a visit from Home Help me Care to discuss what they could
offer Mum in the way of help to enable her to continue to live safely in her own home. Amazingly Mum felt instantly comfortable with the staff member who visited and needed no persuasion to accept their help. From day one Mum has loved the time she spends with her carer, looking forward to every visit considering her to be a good friend. On the odd occasion when a different carer needs to visit we are kept informed and Mum loves them all. Home Help me Care go above and beyond to make sure Mum is happy, cared for and safe. I consider that Home Help Me Care offer a unique personal service which many other providers could learn a lot from. The sector needs more like them! Simply wonderful!
Reply from Diane Francey, Registered Manager at Home Help Me CareThank you so much for sharing such a thoughtful and heartfelt review.

We completely understand how difficult it can be for someone to accept support at home, so it means a great deal to hear how comfortable your mum felt from that very first visit. We're delighted that she now looks forward to her visits and sees her carers as friendsbuilding that trust and companionship is so important to us.

It's also wonderful to know that you feel reassured as a family, and that communication around any changes has been clear and supportive. Our team always strives to go above and beyond to ensure the people we support feel safe, happy, and valued in their own homes.

Your kind words about our service being personal and unique truly mean the world to us. Thank you for placing your trust in us we feel very privileged to be part of your mum's care and support.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Laura S (Daughter of Client) published on 10 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been so well looked after by every single carer that has visited her flat. She was reluctant to get help initially but very soon looked forward to her carer visits. Mum expressed a preference for female carers, and that was no problem. I overhead her telling a friend, she likes her daughter
but loves her carers. There are notes available after each visit I can see online to know what happened on a particular visit, or if they noted she was a bit down I could go and visit her. My Mum is registered blind and can't use her television or radio any longer. Some carers would play old songs to her from their phones or sing and dance with her which she loved, it's certainly going above and beyond what was expected. There have never been any missed visits. Any worries about her health by a carer I would be contacted and told about it. I am so lucky to have found these incredible ladies care for my Mum over the past year.
Reply from Diane Francey, Registered Manager at Home Help Me CareThank you so much for taking the time to share such a heartfelt review.

We are truly touched by your kind words and delighted to hear how much your mum has benefited from the care and support provided. It's especially lovely to know that she now looks forward to her visits and has built such positive relationships with her carers hearing that she "loves her carers" really means the world to us.

We're so pleased that we've been able to respect her preferences, keep you informed through care notes, and support you to stay connected with how she's feeling day to day. It's wonderful to hear how our carers have gone above and beyond to bring joy to your mum, whether that's through music, singing, or simply spending meaningful time with her-those moments are incredibly important to us.

Thank you also for recognising the consistency and communication from the team. Providing reliable, compassionate care and keeping families informed is at the heart of what we do.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Stephen F (Son of Client) published on 10 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother continues to receive wonderful care from the visiting carers. They have all been so friendly and helpful with my mother and offer a genuinely caring service. I couldn't have asked for more from them. We have access to notes and have an immediate response with updated information when needed.
Reply from Diane Francey, Registered Manager at Home Help Me CareThank you so much for your lovely feedback.

We are delighted to hear that your mother continues to receive such wonderful care and that our carers have been friendly, helpful, and genuinely caring in their approach. It means a great deal to us to know that you feel confident and supported in the service we provide.

We're also really pleased that you find the communication and access to care notes helpful, as keeping families informed and reassured is very important to us.

Thank you again for your kind words and for trusting us with your mother's care it is truly appreciated.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J L (Daughter of Client) published on 10 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Help Me Care have provided support for my mum over the last year. Her carers have been exceptional and have improved her well being.
Communication with the kind and professional office team is excellent. I am glad to have found them.
Reply from Diane Francey, Registered Manager at Home Help Me CareThank you so much for your kind words and for taking the time to share your experience.

We are truly delighted to hear that your mums wellbeing has improved and that you have been happy with the support provided. Our carers and office team are passionate about delivering high-quality, compassionate care, so it means a great deal to know their efforts have made a positive difference.

Were grateful for your trust in us and are always here to support you and your mum.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Eugenie W (Niece of Client) published on 12 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
You've supported us so much!
Helped us so much, with so much care, patience and love. The outings and the attention were enjoyed so much. You were so fantastic. Thank you so much.
My sister and I, we will miss you!
Reply from Diane Francey, Registered Manager at Home Help Me CareThank you so much for your beautiful words. It has been a privilege to support you and your family, and we're truly touched by your appreciation. We're so glad the outings and time spent together brought comfort and joy.

We will miss you all as well, and we wish you all the very best. Please know that you're always in our thoughts, and if you ever need anything in the future, we're here.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Duncan H (Client) published on 17 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home Help Me Care is an excellent organisation. I could not manage without their help.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from C C (Client) published on 30 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having had an operation on my right hand. I contacted Home Help Me care for assistance . They were excellent!! Caring for everything needed they could not have been more helpful.
Fantastic service and great flexibility , Superb staff and very caring.
I would certainly recommend and use them again.
Reply from Diane Francey, Registered Manager at Home Help Me CareThank you for your kind words and recommendation. We're so pleased we could support you during your recovery and that you found our service flexible, caring, and helpful. Its wonderful to hear you had such a positive experience with our team. Were always here if you need us again.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Jenny W (Client) published on 30 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I contacted Home Help Me Care before going to hospital for surgery. The staff were immediately understanding and could not have been more kind and helpful. Following discharge from hospital I had home visits daily for the few weeks that were required. Each visit was on time and the carers were
keen to do all they could to assist me.
Reply from Diane Francey, Registered Manager at Home Help Me CareThank you so much for your kind words. We're truly grateful you took the time to share your experience. It means a lot to know that our team could offer you the support and care you needed during your recovery. We're especially pleased to hear that our carers were punctual, compassionate, and attentive to your needs. Wishing you continued good health, and please don't hesitate to reach out if we can be of help in the future.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from R T (Daughter of Client) published on 29 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All of mums carers are gentle and kind. They understand her needs extremely well and she enjoys their company.
Their level of communication between each other is excellent and allows for constant continuity.
Whenever we have queries or need to re arrange care the staff in the office go above and beyond
to make sure that our requests are met.
I have been extremely impressed by everyone that I have met at Home Help Me Care.
Reply from Diane Francey, Registered Manager at Home Help Me CareThank you so much for your lovely feedback. Were truly delighted to hear that your mum feels comfortable and well cared for by our team. It's especially encouraging to know that our carers kindness, understanding, and strong communication are making a positive difference. We also really appreciate your kind words about our office staff were always happy to help and ensure everything runs smoothly for you and your mum. Thank you again for your trust in Home Help Me Care.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Lameya C (Daughter of Client) published on 15 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Help Me Care has been a lifeline for our family. They've supported my mum, who's living with Alzheimer's, with such kindness, patience, and respect. Thanks to them, she's able to stay in her own home and keep her independence and dignity which means the world to her and to us. Their flexibility
and understanding make such a difference, especially when things change day to day. And for me, the peace of mind knowing she's safe and cared for is absolutely priceless.
Reply from Diane Francey, Registered Manager at Home Help Me CareThank you for your heartfelt review. We are truly touched by your kind words and so pleased to know that our support has made a positive difference to your mum and your family. It is our privilege to care for those living with Alzheimer's, and we strive to provide compassionate, respectful, and flexible support that honours each individual's dignity and independence. Knowing that your mum feels safe and valued in her own home-and that you have peace of mind means everything to us. We are grateful for the opportunity to be part of your mum's care journey and are always here to support you.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from George C (Son of Client) published on 15 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Help Me Care provided an excellent service for my later mother over a number of years.
The carers were sensitive & respectful of my mother's needs with good feedback and advice to the family during the service provided. Also helping with issues with the NHS & Social Services for which we were
thankful.
We would highly recommend them for any services they provide.
Reply from Diane Francey, Registered Manager at Home Help Me CareThank you so much for your kind words and for taking the time to share your experience with Home Help Me Care. We are deeply grateful for the trust you placed in us to support your late mother over the years. Our team is committed to providing compassionate, respectful, and reliable care, and it is truly heartening to know that our carers made a positive difference to your mother's well-being and to your family. We're also glad we could assist with navigating the NHS and Social Services.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Jane C (Daughter of Client) published on 13 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have relied on the exceptional care provided by Home Help since 2020. Initially companionship visits for my mother with dementia and ultimately daily care for my father, battling stage 4 cancers. I cannot fault the time, support and level of care they provided . We valued the continuity of carers
and the meaningful relationships forged with both parents. Their care allowed Dad to retain his independence and remain at home, for as long as possible. This was so important for him . There were many challenges along the way, and Home Help provided critical support for the family too, not just in terms of ensuring the correct levels of support and adapting to Dad's changing needs, but also helping the family to navigate the social care systems and ensure an increase in his funding. When the time came and Dad had to move, Home Help were entirely supportive and encouraging of the same, which eased the pressure on everybody. He so enjoyed visits from his carers after his move.
Reply from Diane Francey, Registered Manager at Home Help Me CareThank you so much for your thoughtful and touching words. It has been our genuine privilege to support your family over the years, and we are incredibly grateful for the trust you placed in us. Caring for your parents was not just our duty-it was something we took to heart. We're especially glad to hear that the continuity of care and strong relationships we built made a meaningful difference, both for your parents and for your family as a whole. Navigating care needs and the wider social care system can be overwhelming, and we're so pleased that we could ease that journey for you. Knowing that we helped your dad retain his independence and supported his transition when the time came means a great deal to all of us. Thank you again for your kind words and for allowing us to be part of your family's care journey.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from M T (Client) assisted by family/friend published on 16 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In May/June 2024, I became very unwell. Home Help Me Care could not have done more to assist me. They came out of hours to help assist me in getting emergency medical attention. Visited me in hospital, assisted with discharge and supported me at home. Without their supporting care I would not have made
the full recovery I have. I enjoy seeing the girls and they enable me to live independently. Thank you for all your help.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from K D (Son of Client) published on 30 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has used this service for a number of years now and our family cannot fault the first-class service and care from both the company owner and my mum's weekly carer.
They go out there way to make each visit special and my mum looks forward to a Wednesday when, weather permitting, she gets taken
out to the shops or for a coffee as a wee change from sitting in the house.
I was really impressed recently on a visit to my mum's to see flowers she had received from Home Help Me Care for her birthday. What a lovely gesture and really thoughtful. I really can’t recommend them highly enough.
Reply from Diane Francey, Registered Manager at Home Help Me CareThank you so much for your kind words and it is nice to hear we have made a difference in your mum's life. I am glad your mum enjoyed her birthday flowers.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Gillian K (Daughter of Client) published on 24 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team from Home Help Me Care looked after our Dad for a few months in 2023 until he sadly passed away at home in November. It had been a very difficult period, particularly for our Dad having just lost our Mum in April. We cannot thank the team enough for the care and support that they provided
during that period. They treated our Dad with huge dignity and kindness. Their care was excellent and their ability to put our Dad at ease, having been a very independent man until recently, was outstanding. In a very short period, the team built up a trusting relationship with Dad and their 'teatime' visits became an important part of the day. As a family, we found the communication to be very good, through phone calls, online communication and the online carers notes. At a very stressful and sad time in life, having such good, caring people providing support can make all the difference - thank you.
Reply from Diane Francey, Registered Manager at Home Help Me CareThank you very much for your kind words. Home Help Me Care strives to deliver exceptional care to those we support throughout their journey. It is heartwarming to hear about all of the hard work and dedication that has been delivered to our community and the lives we have touched.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Ellen S (Client) published on 3 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been a service user for around 6 years now. I have had the same Carers for that amount of time, which has been good for me. I feel totally at ease with them, I am fully supported in visiting my husband at the Care home, and also to any appointments I may have. These are usually made around my
carer's visit, which I am very grateful for. It has never been a problem if I need to rearrange a visit time, or if I need to change a day. The Company checks in with me often, to make sure I'm still happy with the service I'm provided with. It has made such a difference in my life, as I don't like to burden my family with things.
Reply from Diane Francey, Registered Manager at Home Help Me CareIt is lovely to hear how we have supported you over the past 6 years and we take great pride in the service we provide. We look forward to continuing to supporting you.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from C S (Daughter of Client) published on 2 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Help Me Care provides my father with sixteen hours a week of care, he has a small team of carers who have been visiting for the last eighteen months, and each carer has taken the time to build up a good rapport with him and explore his interests, not only do they provide essential care visits they
take him on weekly outings to his favourite places, South Queensferry, Portobello and a local farm. It is a pleasure welcoming the staff into our home, they brighten up my day too with their cheery, caring dispositions. Thank you Home Help Me Care for all you do!
Reply from Diane Francey, Registered Manager at Home Help Me CareThank you for your kind words, and we are delighted to hear that the support we provide makes a huge difference.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Michael M (Son of Client) published on 16 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have found Home Help Me Care to be truly fantastic in every aspect of their care. They go above and beyond to supply truly fantastic care package. Nothing is a problem, meeting our requests head on, time and time again, with a truly lovely staff throughout the business.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Helen M (Daughter of Client) published on 16 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Help Me Care carers have been absolutely great with my mum. Home Help Me Care took note of my mum's preferences and took care to fit in with them as much as possible. All the carers were very friendly and genuinely caring, so my mum was happy to see whoever came. Home Help Me Care
tended to send
the same carers regularly so, even though my mum's memory wasn't great, she knew them. The carers would ask her about her past, stimulating her memory and interest. I would absolutely recommend Home Help Me Care and we consider ourselves very lucky to find them.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Beverley C (Daughter of Client) published on 16 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both my father and my mother have been supported by Home Help Me Care’s companion service over the years. The help and support that has been provided has been exceptional. I discovered Home Help Me Care when they were first setting up and I am so glad I did. My dad who has dementia and now lives in
a care home, loved being taken out on a Sunday afternoon. My mum now looks forward to her weekly outings for shopping and coffee. Nothing is ever too much trouble. Home Help Me Care are an excellent care provider and have certainly gone above and beyond for my family.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.9 (9.875)

Overview of Review Score

The Review Score of 9.9 (9.875) out of 10 for Home Help Me Care is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Home Help Me Care is calculated as follows: ( (90 Excellents x 5) ) ÷ 90 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Home Help Me Care is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4.875
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 11 Dec 2024
How well do we support people's wellbeing?
Excellent (6)
How good is our leadership?
Very good (5)
How good is our staff team?
Very good (5)
How good is our setting?
Not Assessed (0)
How well is care and support planned?
Very good (5)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (3)

Meet the Team (2)

Diane

Diane Francey

Job Title: Registered Manager Joined: 2017

Diane is Glasgow-born and moved to Edinburgh over 19 years ago. She worked supporting people in the community such as young families and assisting older people with daily life. It was at this time she realised her real passion for working with the elderly and saw that there was a gap in the market for quality care for the elderly. Having undertaken extra studies and hands-on training she went on to co-found Home Help Me Care, which is now graded 6 out of 6 for Care by the regulator ‘The Care Inspectorate’.


Diane is a real people person, a calm and practical thinker who leads by example.


As a Registered Manager, Diane is accountable to the Care Inspectorate for Home Help Me Care standards of care and service.

Christina

Christina Auld

Job Title: Care Co-Ordinator Joined: 2017

Christina started with the company in 2017 and has excelled up the ranks since joining. From carer to our main care co-ordinator. Nothing is ever too much trouble for Christina.


From working full time to looking after her two daughters and Belle her lively "third baby" ( the dog!).


She loves a holiday to sunny climes and likes to still have a nosy on the company portal to make sure no one has upset any of her lovely clients or hard-working carers.


Christina is a true asset to the company and keeps us all on our toes.

Frequently Asked Questions about Home Help Me Care

How many Carers does Home Help Me Care employ?

Home Help Me Care employs 35 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Help Me Care to verify any information. View our terms and conditions. Home Help Me Care has an Enhanced Service - more info.