Home Help Me Care

24 Hillhouse Road, Edinburgh EH4 2AG
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Top 20 award
10 38 Reviews
  • Home Help Me Care, Edinburgh
Care in a modern world is what Home Help Me Care aim to deliver.

The world has changed greatly, though for many older generation people they want good old-fashioned care and support at home.

Home Help Me Care create bespoke care and support packages, which enable people to live safely and comfortably in their own home. Home Help Me Care's skilled team of can provide a range of services, including home cooking, companionship in and out of the home and support with personal care, hospital to home services to name a few.

Home Help Me Care can provide guidance on apply for funding from the local authority and accept direct payments and are a registered individual service fund provider (ISF).

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £35

ISF Council Funding and Direct Funding accepted towards hourly fee

These prices are only a guideline, please contact Home Help Me Care to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Owner

  • Home Help Me Care Ltd

Person in charge

  • Diane Francey (Registered Manager)

Home Help Me Care Reviews (38)

Total of 38, showing 1-20
10

Home Help Me Care has a Review Score of 10 (10.000) out of 10, based on 12 reviews in the last 2 years. Over all time Home Help Me Care has 38 reviews.

Overall Experience

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Review from Duncan H (Client) published on 17 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Help Me Care is an excellent organisation. I could not manage without their help.

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Review from C C (Client) published on 30 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having had an operation on my right hand. I contacted Home Help Me care for assistance . They were excellent!! Caring for everything needed they could not have been more helpful.
Fantastic service and great flexibility , Superb staff and very caring.
I would certainly recommend and use them again.

Reply from Diane Francey, Registered Manager at Home Help Me Care

Thank you for your kind words and recommendation. We're so pleased we could support you during your recovery and that you found our service flexible, caring, and helpful. Its wonderful to hear you had such a positive experience with our team. Were always here if you need us again.

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Review from Jenny W (Client) published on 30 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I contacted Home Help Me Care before going to hospital for surgery. The staff were immediately understanding and could not have been more kind and helpful. Following discharge from hospital I had home visits daily for the few weeks that were required. Each visit was on time and the carers were
keen to do all they could to assist me.

Reply from Diane Francey, Registered Manager at Home Help Me Care

Thank you so much for your kind words. We're truly grateful you took the time to share your experience. It means a lot to know that our team could offer you the support and care you needed during your recovery. We're especially pleased to hear that our carers were punctual, compassionate, and attentive to your needs. Wishing you continued good health, and please don't hesitate to reach out if we can be of help in the future.

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Review from R T (Daughter of Client) published on 29 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All of mums carers are gentle and kind. They understand her needs extremely well and she enjoys their company.
Their level of communication between each other is excellent and allows for constant continuity.
Whenever we have queries or need to re arrange care the staff in the office go above and beyond
to make sure that our requests are met.
I have been extremely impressed by everyone that I have met at Home Help Me Care.

Reply from Diane Francey, Registered Manager at Home Help Me Care

Thank you so much for your lovely feedback. Were truly delighted to hear that your mum feels comfortable and well cared for by our team. It's especially encouraging to know that our carers kindness, understanding, and strong communication are making a positive difference. We also really appreciate your kind words about our office staff were always happy to help and ensure everything runs smoothly for you and your mum. Thank you again for your trust in Home Help Me Care.

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Review from Lameya C (Daughter of Client) published on 15 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Help Me Care has been a lifeline for our family. They've supported my mum, who's living with Alzheimer's, with such kindness, patience, and respect. Thanks to them, she's able to stay in her own home and keep her independence and dignity which means the world to her and to us. Their flexibility
and understanding make such a difference, especially when things change day to day. And for me, the peace of mind knowing she's safe and cared for is absolutely priceless.

Reply from Diane Francey, Registered Manager at Home Help Me Care

Thank you for your heartfelt review. We are truly touched by your kind words and so pleased to know that our support has made a positive difference to your mum and your family. It is our privilege to care for those living with Alzheimer's, and we strive to provide compassionate, respectful, and flexible support that honours each individual's dignity and independence. Knowing that your mum feels safe and valued in her own home-and that you have peace of mind means everything to us. We are grateful for the opportunity to be part of your mum's care journey and are always here to support you.

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Review from George C (Son of Client) published on 15 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Help Me Care provided an excellent service for my later mother over a number of years.
The carers were sensitive & respectful of my mother's needs with good feedback and advice to the family during the service provided. Also helping with issues with the NHS & Social Services for which we were
thankful.
We would highly recommend them for any services they provide.

Reply from Diane Francey, Registered Manager at Home Help Me Care

Thank you so much for your kind words and for taking the time to share your experience with Home Help Me Care. We are deeply grateful for the trust you placed in us to support your late mother over the years. Our team is committed to providing compassionate, respectful, and reliable care, and it is truly heartening to know that our carers made a positive difference to your mother's well-being and to your family. We're also glad we could assist with navigating the NHS and Social Services.

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Review from Jane C (Daughter of Client) published on 13 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have relied on the exceptional care provided by Home Help since 2020. Initially companionship visits for my mother with dementia and ultimately daily care for my father, battling stage 4 cancers. I cannot fault the time, support and level of care they provided . We valued the continuity of carers
and the meaningful relationships forged with both parents. Their care allowed Dad to retain his independence and remain at home, for as long as possible. This was so important for him . There were many challenges along the way, and Home Help provided critical support for the family too, not just in terms of ensuring the correct levels of support and adapting to Dad's changing needs, but also helping the family to navigate the social care systems and ensure an increase in his funding. When the time came and Dad had to move, Home Help were entirely supportive and encouraging of the same, which eased the pressure on everybody. He so enjoyed visits from his carers after his move.

Reply from Diane Francey, Registered Manager at Home Help Me Care

Thank you so much for your thoughtful and touching words. It has been our genuine privilege to support your family over the years, and we are incredibly grateful for the trust you placed in us. Caring for your parents was not just our duty-it was something we took to heart. We're especially glad to hear that the continuity of care and strong relationships we built made a meaningful difference, both for your parents and for your family as a whole. Navigating care needs and the wider social care system can be overwhelming, and we're so pleased that we could ease that journey for you. Knowing that we helped your dad retain his independence and supported his transition when the time came means a great deal to all of us. Thank you again for your kind words and for allowing us to be part of your family's care journey.

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Review from M T (Client) assisted by family/friend published on 16 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In May/June 2024, I became very unwell. Home Help Me Care could not have done more to assist me. They came out of hours to help assist me in getting emergency medical attention. Visited me in hospital, assisted with discharge and supported me at home. Without their supporting care I would not have made
the full recovery I have. I enjoy seeing the girls and they enable me to live independently. Thank you for all your help.

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Review from K D (Son of Client) published on 30 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has used this service for a number of years now and our family cannot fault the first-class service and care from both the company owner and my mum's weekly carer.
They go out there way to make each visit special and my mum looks forward to a Wednesday when, weather permitting, she gets taken
out to the shops or for a coffee as a wee change from sitting in the house.
I was really impressed recently on a visit to my mum's to see flowers she had received from Home Help Me Care for her birthday. What a lovely gesture and really thoughtful. I really can’t recommend them highly enough.

Reply from Diane Francey, Registered Manager at Home Help Me Care

Thank you so much for your kind words and it is nice to hear we have made a difference in your mum's life. I am glad your mum enjoyed her birthday flowers.

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Review from Gillian K (Daughter of Client) published on 24 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team from Home Help Me Care looked after our Dad for a few months in 2023 until he sadly passed away at home in November. It had been a very difficult period, particularly for our Dad having just lost our Mum in April. We cannot thank the team enough for the care and support that they provided
during that period. They treated our Dad with huge dignity and kindness. Their care was excellent and their ability to put our Dad at ease, having been a very independent man until recently, was outstanding. In a very short period, the team built up a trusting relationship with Dad and their 'teatime' visits became an important part of the day. As a family, we found the communication to be very good, through phone calls, online communication and the online carers notes. At a very stressful and sad time in life, having such good, caring people providing support can make all the difference - thank you.

Reply from Diane Francey, Registered Manager at Home Help Me Care

Thank you very much for your kind words. Home Help Me Care strives to deliver exceptional care to those we support throughout their journey. It is heartwarming to hear about all of the hard work and dedication that has been delivered to our community and the lives we have touched.

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Review from Ellen S (Client) published on 3 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a service user for around 6 years now. I have had the same Carers for that amount of time, which has been good for me. I feel totally at ease with them, I am fully supported in visiting my husband at the Care home, and also to any appointments I may have. These are usually made around my
carer's visit, which I am very grateful for. It has never been a problem if I need to rearrange a visit time, or if I need to change a day. The Company checks in with me often, to make sure I'm still happy with the service I'm provided with. It has made such a difference in my life, as I don't like to burden my family with things.

Reply from Diane Francey, Registered Manager at Home Help Me Care

It is lovely to hear how we have supported you over the past 6 years and we take great pride in the service we provide. We look forward to continuing to supporting you.

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Review from C S (Daughter of Client) published on 2 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Help Me Care provides my father with sixteen hours a week of care, he has a small team of carers who have been visiting for the last eighteen months, and each carer has taken the time to build up a good rapport with him and explore his interests, not only do they provide essential care visits they
take him on weekly outings to his favourite places, South Queensferry, Portobello and a local farm. It is a pleasure welcoming the staff into our home, they brighten up my day too with their cheery, caring dispositions. Thank you Home Help Me Care for all you do!

Reply from Diane Francey, Registered Manager at Home Help Me Care

Thank you for your kind words, and we are delighted to hear that the support we provide makes a huge difference.

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Review from Michael M (Son of Client) published on 16 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found Home Help Me Care to be truly fantastic in every aspect of their care. They go above and beyond to supply truly fantastic care package. Nothing is a problem, meeting our requests head on, time and time again, with a truly lovely staff throughout the business.

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Review from Helen M (Daughter of Client) published on 16 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Help Me Care carers have been absolutely great with my mum. Home Help Me Care took note of my mum's preferences and took care to fit in with them as much as possible. All the carers were very friendly and genuinely caring, so my mum was happy to see whoever came. Home Help Me Care
tended to send
the same carers regularly so, even though my mum's memory wasn't great, she knew them. The carers would ask her about her past, stimulating her memory and interest. I would absolutely recommend Home Help Me Care and we consider ourselves very lucky to find them.

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Review from Beverley C (Daughter of Client) published on 16 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my father and my mother have been supported by Home Help Me Care’s companion service over the years. The help and support that has been provided has been exceptional. I discovered Home Help Me Care when they were first setting up and I am so glad I did. My dad who has dementia and now lives in
a care home, loved being taken out on a Sunday afternoon. My mum now looks forward to her weekly outings for shopping and coffee. Nothing is ever too much trouble. Home Help Me Care are an excellent care provider and have certainly gone above and beyond for my family.

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Review from D D (Son of Client) published on 16 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a service user since summer, 2020, when she needed support to continue living at home, after a fall. She was always independent with high standards, so finding a service provider that would 'fit the bill' was going to be a tall order. Thankfully, through word of mouth, I was pointed
in the direction of Home Help Me Care. From my initial contact onwards, I have found the team to be friendly, approachable and thorough in their assessment of Mum's needs and, whether or not they could realistically deliver those, without proper consideration. Since then, the service has been consistent, of a very high standard and personable, so Mum feels she has friends going in, who she can trust, and who take the time to sit and chat with her, which is one of her frustrations of being housebound and missing contact with friends and neighbours. They are very respectful of her and operationally, I find the management team to be flexible in accommodating any change in her needs.

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Review from F R (Daughter of Client) published on 24 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care my dad has received from Home Help Me Care has been excellent. He has thoroughly enjoyed his day trips with his companions and it’s been such a relief for me to know he’s getting out and about safely. As my dad's health has reduced, Home Help Me Care have been on hand to help me navigate
the changes required to his care routine.

Reply from Rickie Tank, Registered Manager at Home Help Me Care

Thank you for your lovely review. It's been a pleasure visiting your dad and supporting him in the later years of life, a true gentleman. Warm regards, Rickie.

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Review from J P (Daughter of Client) published on 24 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Help Me Care quickly came to our rescue in a crisis situation and my mum has been so happy with every member of the team who has visited and shown great thoughtfulness, kindness, humour and patience in helping her to retain as much independence as possible, as she adapts to living with dementia.
They have enabled her to stay at home where she knows her way around and feels safe- so important for someone with sight problems - and they prompt her to take her medication at the right time and eat healthily. As she has regained her mobility she has enjoyed the carers’ company on short walks, ensuring her safety. We greatly appreciate the advice, support and flexibility of the managers. Mum loves the chat and fun as they join in to encourage her to do her exercises. We appreciate the good communication between the team and the family via the app which allows access to the carers’ notes so any issues can quickly be resolved.

Reply from Rickie Tank, Registered Manager at Home Help Me Care

Hello and thank you for your lovely review. Your mum is an absolute delight to visit, so energetic, full of life and fiercely independent - she is a true inspiration of someone who dedicated her younger life to service as a nurse and mother. Kind regards, Rickie.

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Review from Julia M (Daughter of Client) published on 19 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Help Me Care have been providing care for my mum for over a year. The professionalism and kindness shown by the team has been absolutely excellent. Their care and compassion have enabled my mum to remain in her own flat.

Reply from Rickie Tank, Registered Manager at Home Help Me Care

Thank you for your kind review. It's always an absolute pleasure to see your mum. For us, supporting people to remain living safely and happily in their own homes is key.
Kind Regards.

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Review from Shona K (Daughter of Client) published on 19 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, friendly, flexible and go the extra mile.
Home Help Me Care looked after my dad through his final years with Parkinson’s. The service received helped my mother as his carer get some respite.
Three staff members along with all the other carers were very patient with a fairly stubborn guy.
Would definitely recommend Home Help Me Care.

Reply from Rickie Tank, Registered Manager at Home Help Me Care

Thank you for your lovely review. It is a delight to visit your mum, we love her drive to stay independent. She is full of lots of lovely heart warming stories of her childhood, working as a nurse and bringing up her family - she certainly makes us smile. We are delighted we were able to put in the support she needed 7 days a week.
We look forward to continuing to support her in her later years Best wishes.

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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Home Help Me Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Home Help Me Care is calculated as follows: ( (72 Excellents x 5) ) ÷ 72 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Help Me Care is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 11 Dec 2024

How well do we support people's wellbeing? Excellent

(6)
How good is our leadership? Very good

(5)
How good is our staff team? Very good

(5)
How good is our setting? Not Assessed

(0)
How well is care and support planned? Very good

(5)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Awards / Recognitions (3)

Meet the Team (2)

Diane

Diane Francey

Job Title: Registered Manager

Joined: 2017

Diane is Glasgow-born and moved to Edinburgh over 19 years ago. She worked supporting people in the community such as young families and assisting older people with daily life. It was at this time she realised her real passion for working with the elderly and saw that there was a gap in the market for quality care for the elderly. Having undertaken extra studies and hands-on training she went on to co-found Home Help Me Care, which is now graded 6 out of 6 for Care by the regulator ‘The Care Inspectorate’.


Diane is a real people person, a calm and practical thinker who leads by example.


As a Registered Manager, Diane is accountable to the Care Inspectorate for Home Help Me Care standards of care and service.

Christina

Christina Auld

Job Title: Care Co-Ordinator

Joined: 2017

Christina started with the company in 2017 and has excelled up the ranks since joining. From carer to our main care co-ordinator. Nothing is ever too much trouble for Christina.


From working full time to looking after her two daughters and Belle her lively "third baby" ( the dog!).


She loves a holiday to sunny climes and likes to still have a nosy on the company portal to make sure no one has upset any of her lovely clients or hard-working carers.


Christina is a true asset to the company and keeps us all on our toes.

Frequently Asked Questions about Home Help Me Care

What Type of Services does Home Help Me Care offer?

Home Help Me Care offers Home Care.

How many Carers does Home Help Me Care employ?

Home Help Me Care employs 35 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Help Me Care to verify any information. View our terms and conditions. Home Help Me Care has an Enhanced Service - more info.