What Type of Services does Pure Heart Homecare offer?

Pure Heart Homecare offers Home Care.

How many Carers does Pure Heart Homecare employ?

Pure Heart Homecare employs 48 carers.

Pure Heart Homecare, 130 Wisbech Road, Outwell, Wisbech, Norfolk PE14 8PF

Review from D J (Daughter of Client) published on 11 July 2025 Submitted via Website • Report

Overall Experience

The carers were always punctual and professional. They cared for my mum with kindness and understanding of her needs. They would carry out there duties and then spend time talking with mum. This meant she would have news or stories to tell me about when I visited.

Reply from Laura Dawson, Director at Pure Heart Homecare

Thank you for your positive words. It's lovely to hear how Mum looked forward to seeing the Carers and spending time chatting whilst getting the care and support required.

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Review from J C (Client) published on 28 March 2025 Submitted via Postal Card • Report

Overall Experience

I have some ladies that come to me excellent, the younger ones good company. The staff member today was lovely, another member of staff is excellent. But unfortunately district nurses rang office to ask if the girls could wash and dry curtain bits but as yet no one has this instruction. I am doing this

myself the best to my knowledge. So I was disappointed in that.

Reply from Laura Culley, Director at Pure Heart Homecare

Thank you for your review. It's great to hear that you are getting on so well with the girls that come to visit. Our regular reviews always help to ensure the correct tasks are being completed but we…read more

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Review from J P (Wife of Client) published on 6 March 2025 Submitted via Postal Card • Report

Overall Experience

I cannot praise the staff and management of Pure Heart enough. Without them I would not have managed my very dear husband up to the last two weeks of his life of which he was taken into a care home for 24/7 nursing care. I would like to say a very big thank you to you all.

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Review from Pat B (Wife of Client) published on 7 February 2025 Submitted via Website • Report

Overall Experience

For two years my husband received care from many different carers, all of which showed patience, care and understanding as his dementia developed. they also looked after and advised me. I couldn't have coped with out them. Thank you Pure Heart.

Reply from Laura Culley, Director at Pure Heart Homecare

Thank you so much for your lovely comments. Next of kin are as important as our Service Users to us.

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Review from Chris D (Son of Client) published on 4 February 2025 Submitted via Website • Report

Overall Experience

The team came to our aid at very short notice, providing support and care during a period of dad's incapacitation.
They went to great lengths to both accommodate our flexible needs and existing care regime, and couldn't have been more helpful.
Not only happy to recommend, but also am pleased to have

this opportunity to express our gratitude publicly.

Reply from Laura Culley, Director at Pure Heart Homecare

Thank you so much for your kind words. It was our pleasure to be able to help support Dad.

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Review from Mark T (Son of Client) published on 1 November 2024 Submitted via Website • Report

Overall Experience

Pure Heart gave a really good service, can't fault them. They always managed to be available for anything that cropped up. Mum's health greatly deteriorated in her final months and Pure Heart did everything it could to help. Thank you.

Reply from Laura Dawson, Director at Pure Heart Homecare

Thank you for your kind words. It was our absolute pleasure to look after your Mum and support the family.

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Review from Anne H (Wife of Client) published on 23 April 2024 Submitted via Postal Card • Report

Overall Experience

Your organisation helped my husband as he died and me. I would not have been able to cope otherwise. I am currently sobbing with gratitude.

Reply from Laura Culley, Director at Pure Heart Homecare

At such a difficult time, we feel most honoured to have been there for you both to offer that support and comfort needed. Thank you for your beautiful, heartfelt words, it means so much to the whole…read more

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Review from Karen R (Mother of Client) published on 17 April 2024 Submitted via Website • Report

Overall Experience

We had to book short notice for a family funeral which was some distance away and required us to stay overnight, as usual Pure Heart came up trumps and managed to organise our daughter's usual carer. We cannot fault Pure Heart's team of staff and carers. We never worry now about leaving her knowing

we have left her in safe, reliable hands and can take some time away for short holidays, giving us a much-needed break. Thank you to all at Pure Heart, we'd be lost without you!

Reply from Laura Culley, Director at Pure Heart Homecare

Thank you for your kind words. We are so pleased that we can help make a difference to you all as a family.

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Review from Sue T (Niece of Client) published on 17 April 2024 Submitted via Website • Report

Overall Experience

Pure Heart have supported my uncle from December 2023 up until his admission to a hospice this Easter. During that time they were hugely supportive to his needs. They went out of their way on several occasions to ensure his care needs were met. They were very supportive to me being his next of kin,

and I found their app to be very helpful in keeping tabs on what was happening with me living nearly 20 miles away from my uncle.

Reply from Laura Culley, Director at Pure Heart Homecare

Thank you for lovely comments. It's so nice to hear that we made a difference not only for your Uncle, but for you too. In challenging and emotionally difficult times, the Next of Kin are equally as…read more

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Review from O G (Client) published on 8 February 2024 Submitted via Website • Report

Overall Experience

I have recently had to increase my care at home due to becoming ill. Pure Heart was already visiting me once a week but now I am having to have daily visits. This has been a really upsetting time for me as I feel that I am becoming more unable. What I didn't realise was the day that I felt so nervous

about calling the office and speaking to the ladies to ask for more help was going to be the best experience that I could have. I spoke with one lady and she was so friendly and reassuring that I was completely at ease about this change in my life. I am a very independent person and always have been and the respect and kindness that this lady gave was lovely. I can only go on to say that the carers who come in to see me are all lovely and make me feel so good about the care that I receive. Thank you Pure Heart for all your support.

Reply from Laura Culley, Director at Pure Heart Homecare

Thank you very much for your review. We are so pleased that as a team, from office staff to support worker, we have all helped you and will continue to do so. It's our pleasure!

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Review from Erika N (Daughter of Client) published on 24 January 2024 Submitted via Website • Report

Overall Experience

These guys are amazing, so caring and helpful. Nothing is to much to ask. Its so great being able to reply on these guys and know my dad is in great hands, always looking forward to his visit. Thank you Pure Heart Homecare!

Reply from Laura Culley, Director at Pure Heart Homecare

Thank you for your lovely review. We are so pleased that we help and make a difference.

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Review from Karen O (Daughter of Client) published on 24 January 2024 Submitted via Website • Report

Overall Experience

My sister and I have used Pureheart over the last 18 months or so to help us care for our mum who has Dementia. I cannot praise the team highly enough! The carers are so kind, caring and professional. My mum enjoys seeing them all when they come in and she loves the chatting and companionship they also

bring when they visit! The office staff are amazing too. They are so helpful, quick to respond and to sort any request for us that we might ask of them. I highly recommend Pureheart Homecare without reservation.

Reply from Laura Culley, Director at Pure Heart Homecare

Thank you so much for your kind words. It's our pleasure to support mum and work alongside you and your sister.

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Review from J W (Client) published on 17 January 2024 Submitted via Website • Report

Overall Experience

We have received support from your carers, currently once a week. This is for personal care generally. Having a Colostomy I need help with the care about four times each day. We are very happy to show the carers how to manage this. If any carers are anxious about Colostomy Care in general we do need

to have this information, so that appropriate support can be given if required. In general, your service is good.

Reply from Laura Culley, Director at Pure Heart Homecare

Thank you for your review. We appreciate your support and we are so pleased you find the service meets all your needs.

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Review from John C (Friend of Client) published on 12 January 2024 Submitted via Website • Report

Overall Experience

The service user has been under the care of Pure Heart for five years. There are a number of complex mobility and mental health issues... Pure Heart are always extremely supportive and their staff engage favourably with the service user.

Reply from Laura Culley, Director at Pure Heart Homecare

Thank you so much for your positive feedback. The difference we have seen, and continue to see in the service user, has been heartwarming to watch. We will continue to strive to support to the best of…read more

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Review from J P (Son of Client) published on 12 January 2024 Submitted via Website • Report

Overall Experience

Very well managed with some excellent carers. On behalf of my father, I am pleased to say that Pure Heart provides a high-quality service. Visiting on a regular basis, the carers are polite, conscientious and diligent in their approach, always leaving my ‘ol dad happy. On contacting the office, any

query is dealt with in a professional manner and in person, a rare commodity these days.
Thanks to the director, the manager and the team at Pure Heart.

Reply from Laura Culley, Director at Pure Heart Homecare

We are so pleased to see the relationship continue to build and remain strong and to know we make a difference. Thank you for your praise. We always try our best!

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Review from Rex O (Husband of Client) published on 12 January 2024 Submitted via Website • Report

Overall Experience

Pure Heart have supported us for some five years. They have given us quality people throughout and proven to be reliable at all times.
Things can wrong on occasions. How companies deal with such incidents is how they should be measured. Pure Heart pass with flying colours.

Reply from Laura Culley, Director at Pure Heart Homecare

Thank you so much for your kind words. It's our pleasure to continue to support you and carry on the strong relationship.

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Review from Melanie W (Daughter of Client) published on 27 July 2023 Submitted via Website • Report

Overall Experience

Pure Heart Homecare provided my parents with real care. All of the staff were very efficient and helpful. Nothing was ever too much trouble, and communication was excellent. My parents both required care, but it was tailored to them individually, and both were very comfortable with all of the carers.

I could not have managed without their help, which I had from December 2022 to May 2023. The only reason it did not continue was because my mother died in April, and Dad was too sad and scared to be in the house alone. He is now in a care home. Thank you, Pure Heart, from the bottom of my heart; you were all so kind and helpful.

Reply from Laura Culley, Director at Pure Heart Homecare

Thank you so much for your kind words. It was our absolute pleasure to be part of your mum and dad’s lives and enable them to stay at home.

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Review from P B (Husband of Client) published on 30 November 2022 Submitted via Postal Card • Report

Overall Experience

Not only did this company do a wonderful job of looking after my wife, a cancer patient at home on palliative care, but two carers actually helped save my life when I had a cardiac arrest in front of them. Their skill and professionalism kept me alive until the ambulance arrived. Above and beyond their

duty. They are respectful and humorous and my wife looked forward to their visits.
May God bless them all.

Reply from Laura Culley, Director at Pure Heart Homecare

Thank you for your lovely feedback and kind words. It has been our privilege to care for your wife and to know the family.

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Review from L J (Client) assisted by family/friend published on 14 July 2022 Submitted via Postal Card • Report

Overall Experience

I enjoy the conversation with all the staff that visit us they are nearly always cheerful and pleasant. I think they all genuinely care about me, especially the management. They are helpful and will do tasks I request if they can.

Reply from Laura Culley, Director at Pure Heart Homecare

Thank you for your review. It's always our pleasure to help you maintain your independence at home.

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Review from Marie K (Daughter of Client) published on 13 July 2022 Submitted via Website • Report

Overall Experience

Pure Heart have done a wonderful job caring for my mother whom has severe Alzheimer’s with complex needs and challenging behaviour. It was paramount to match the right carer for this job, the co-ordinator at Pure heart was superb and always made sure the right carer was put in place. The carers were

competent, trustworthy, and a pleasure to have in our home. Thank you Pure Heart.

Reply from Laura Culley, Director at Pure Heart Homecare

Thank you so much for you feedback. It's lovely to know both office staff and support workers consistently met both your needs as well as your mother's.