Pure Heart Homecare

130 Wisbech Road, Outwell, Wisbech PE14 8PF
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9.6 41 Reviews
  • Pure Heart Homecare, Wisbech
Pure Heart Homecare aims to consistently provide highly skilled personnel with relevant qualifications who can deliver first-rate care in the home environment.

Staff are effective, reliable, hardworking, honest and compassionate and deliver the best person-centred care possible. The service allows all service users to feel empowered to live independent and supported lives whilst being cared for at all times with dignity and respect by the support workers.

Pure Heart Homecare offers a bespoke service and aims to provide as much help and support as possible to the service users, offering a wide range of services, including:

- Discharge from hospital support
- Physical disability support
- Care for dementia patients
- Rehabilitation
- Short and long term care
- Tailored support
- Live-in care packages

The training provided is detailed and thorough, ensuring support workers have a clear understanding of their job role and expectations.
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Care Provided by Pure Heart Homecare

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £29 – £40

These prices are only a guideline, please contact Pure Heart Homecare to find out the exact price for your requirements.

Contact Pure Heart Homecare to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Pure Heart Homecare to get a personalised quote.

Good to Know

Owner

  • Pure Heart Homecare Ltd
  • Privately Owned

Person in Charge

  • Nicole Day (Manager)

Pure Heart Homecare Reviews (41)

9.6

Pure Heart Homecare has a Review Score of 9.6 (9.563) out of 10, based on 11 reviews in the last 2 years.
Over all time Pure Heart Homecare has 41 reviews.

Overall Experience
  • 36
  • 5
  • 0
  • 0
  • 0
Date Published
  • 41
  • 1
  • 6
  • 11
  • 30
Reviewer Connection to Pure Heart Homecare
  • 11
  • 10
  • 6
  • 4
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 41, showing 41-41
Review from Vicky H (Daughter of Client) published on 10 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Best around by far. Staff and management provided the very best of support when we desperately needed it.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.6 (9.563)

Overview of Review Score

The Review Score of 9.6 (9.563) out of 10 for Pure Heart Homecare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.788 for Pure Heart Homecare is calculated as follows: ( (54 Excellents x 5) + (10 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 66 Ratings = 4.788
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Pure Heart Homecare is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 = 4.775
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Jun 2019

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (2)

Laura

Laura Dawson

Job Title: Director

Laura has a background in working in the healthcare industry as an accountant. Laura provides support to the Company having the skills to liaise with Service Users and families to create a relaxed and comfortable approach when dealing with personal finances.


Laura is responsible for ensuring that the company is effective.

Nicole

Nicole Day

Job Title: Director and Registered Manager

Nicole has been working within the Healthcare industry for many years and has been managing services for the past four years.


Nicole has experience with working with all different needs and strengths of people, including Adults with a Learning Disability, Adults with a Physical disability the elderly and Dementia patients.


Nicole strives on an open and honest culture and being approachable, She feels that it is important for Management to understand and have worked all the roles that we offer as a company.


Nicole's role in the company is to ensure that we are compliant and follow Care Quality Commissions (CQC) guidelines; providing Safe Effective Caring Responsive and Well led Services. Nicole provides support in recruitment and development with staff and performs audits of the service.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Pure Heart Homecare to verify any information. View our terms and conditions. Pure Heart Homecare has an Enhanced Service - more info.