Acacia Homecare Stockport & Manchester

We started using Acacia Home care a few years ago for occasional care, holiday cover, shopping etc. Over the years we have accessed more regular care until the last month when my Mum's care needs rapidly escalated ending up with requiring 24 hour care for a short period. The response from Acacia has always been kind, courteous, helpful and, when really needed, rapid allowing us to manage a very tricky situation. The carers have been great but when we have had issues with anyone it has been managed well and swiftly. So thank you for your help, compassion, competence and kindness

The standard of care from staff is very good, and they are generally well trained.

My experience with acacia over the last 2 years has been outstanding. From the organisational support from management through to the quality of compassionate care received, they have provided myself and my mother with an invaluable service. Their can do approach and flexibility to find tailored solutions to care needs has meant I have been able to cope with a difficult situation by providing the care needs to allow my mother to continue living with independence. I am truly grateful to all of the team and cannot recommend acacia highly enough.

When Mum came out of hospital, she needed additional care during the night, above and beyond the discharge care package. I was grateful a friend had already recommended Acacia to me, and I had already spoken to the manager and her team, so they were my first point of call when we needed overnight support. Even with the very short notice I gave them, everyone at Acacia was exceptionally professional and caring. It was so reassuring to know Mum was being looked after - she was able to sleep soundly knowing someone was there to help her when she needed it; this, in turn, made us sleep soundly too! Thank you Acacia!

Acacia have been fantastic!, it is such a relief to not have to worry about my mums care. The two ladies have been wonderful providing Mum's live in care. My mum is very happy and very well looked after. Would highly recommend!

Everyone who has helped our dad with the care he needs, has done so with genuine compassion and care. When we call the office, nothing is too much trouble and they sort out whatever we need very quickly. All of the other carers have been wonderful and our dad has really enjoyed their company. We even needed 24 hour live in care are one point, and the carer who did this went above and beyond. We will always be very grateful to her. It's a really great company and I'm so pleased we found them to help our dad, who deserves the best care. Thank you to everyone at Acacia.

We are very happy with the service Acacia has provided. They are always on time and have provided an excellent level of care for my mum. We would not hesitate to recommend them.

Good service and lovely carers. The only problem couldn't always keep to time within 15 minutes. It would have helped for me to have a phone call, instead of me ringing the office. I realise some calls take longer.

My husband has been receiving care from this company for nearly six years. They are a very caring company and everyone does their best to meet our needs. Any problems are quickly dealt with, the management is very approachable. The carers do their work with patience and good humour.

Acacia Home Care have been looking after our dad who has dementia for a few weeks of June and July up to now. What an amazing group of people. Office staff are caring and efficient and are really very helpful, nothing is too much trouble. The carers are some of the most lovely and caring people we have ever met. They talk to Dad, laugh with him, make him feel so comfortable, and talk to us and help us in so many ways. We feel like so much pressure has been taken off our shoulders when they are at the house.

My mum has dementia and I am very happy with Acacia Homecare. They are very approachable and do genuinely listen and do their very best to accommodate me and my mum's needs. I use Acacia for regular respite breaks and Acacia carers give me peace of mind when I am away, as I know that my mum is being well looked after.

I wouldn't hesitate to recommend them to anyone seeking care services for their loved ones.

Communications are straightforward with the team. What a great business - would recommend it without caveat.

I feel I have a good relationship with them all and have no worries about them being there.

Acacia Homecare have been supporting my elderly mum for just over a year now and have been a massive support in helping her live independently following her being ill and having reduced mobility. The carers are all so patient, kind and attentive. They use an app to update their visits and communicate with myself when needed. It is so useful. The team are flexible and happy to accommodate any change of circumstances. My Mum has got to know many of the carers well and enjoys her chats and catch-ups with them during their care visits.

The Acacia Homecare team have been looking after my elderly father since January 2021. The standard of care provided is excellent and my Dad is always treated with respect. The service provided has been flexible throughout this time reflecting my Dad's needs and capability. Acacia remain flexible in this regard which is a great comfort. Nothing is too much trouble for the carers, including shopping when this was needed, and if they have any concerns about him, they always let me know. Despite the difficulties throughout COVID-19 times Acacia always managed to provide carer visits and support. My Dad's well-being is extremely important and I trust the Acacia team to look after him. There is always someone available at the office to speak to if necessary. I have nothing but compliments for their service which is very well organised and managed.

Since Acacia Homecare started to provide personal care for my son and respite for myself and my wife we simply have not looked back. From the company owner to the caregivers, the administration and office staff who have all been incredibly professional and shown sensitivity and understanding towards our family needs and have made all of our lives much more manageable in somewhat difficult circumstances. We cannot speak highly enough of the overall package that Acacia Homecare have provided.

Acacia's service is always excellent. The care workers are excellent. They do everything I request efficiently. Very friendly and helpful in every way. Happy with the service.

We have been very pleased with the care given to our mother (in-law) not just last month but since we employed their care. They assist mother with washing and help her prepare her food when required as well as doing little chores for her. Mother enjoys her little chats with the carers too. Thank you all.

I have been using Acacia since August 2021 to provide companionship care for my husband. I am very pleased with the care received and my husband appreciates having the company of a man whilst I am out. The service has enabled me to go out for longer periods of time so that I can get some social life and meet friends confident that my husband will feel safe and has someone to make sure he has something to eat and drink. I have found the management responsive to my requests for a carer, which are currently “as and when required” rather than on a regular basis. I also appreciate that this company is experienced in understanding clients’ needs and those of their relatives. They provide the same carer when possible and this continuity gives me additional confidence that my husband will feel comfortable with someone else in the house.