Acacia Homecare Stockport & Manchester

When my Dad began to need care we had to act fast. I contacted three companies and Acacia were not only the only one to respond straightaway, but also their reply was personal to my situation. When others did respond it was with a very generic reply. The staff at Acacia put my mind at rest very quickly as they were easy to talk to, returned messages promptly, and really listened to all our needs. The assessment meeting was very easy and quick to set up, was very thorough and really reassuring and helpful. After this care began almost immediately. My Dad was very happy with all the carers he met. When care is needed for an elderly relative it is a very stressful time and there are so many unknowns, especially for first-time users of carers. The staff at Acacia could not have been more helpful. We felt that Dad was safe, well looked after, and that the care he received could be totally tailored to his needs. I can't thank everyone there enough for all the help they gave our family.

Acacia try to keep to the same small group of staff where possible and the rota is sent out in advance which my dad loves as he knows who to expect and when. Communication has also been great, with any queries we raise receiving a timely response, and any small issues are smoothed out quickly. We highly recommend Acacia.

The director and her team have provided efficient, safe and friendly night-care of my frail and elderly mother since her discharge from hospital following a fall in October 2019. This continued until March 2020 when it was necessary to suspend care due to Covid-19. Mum really looked forward to the carers' visits and considered them her friends. The fact that it was the same staff who regularly cared for her really mattered. I can't praise them highly enough and will be resuming normal business as soon as safely possible.

There is always someone available at the office to speak to if necessary - I have no complaints at all, only compliments for a great service which is very well run and managed.

A consistently high level of care has been given throughout a difficult time during lockdown. My father’s care has enabled him to live safely in his home with daily contact from the team of carers who show respect to my father at all times. They always appear to know him and his needs well. At this time the team have overcome the difficulties of communicating with him whilst fully covered up with PPE and are cheerful when making visits. Thank you for going that extra mile!

Our experience of being cared for by Acacia has made an enormous difference to our quality of living. The staff are always caring and polite, helpful and considerate, as we would expect. However, we find they are also always willing to go that bit further to make sure we are safe and comfortable. They are also punctual, something which was always a problem with our previous carer regime staff. Requests for occasional changes from the normal routine have never been a problem. I can honestly say I do not know how we would manage without them. When they arrive it is, to coin a phrase, like a friend dropping in.

Acacia provides Mum with the very highest standards of care in her own home via four visits a day seven days a week, as we headed into the official covid-19 lockdown period. I entered into complete self-isolation just in case it was needed for me to move in with Mum to provide the care myself, this precautionary measure was never required, as Acacia staff and managers quickly instigated and adapted to all relevant safety measures required to ensure both Mums safety and that of the carers. The ladies go above and beyond what is expected of them, and they are greatly appreciated by Mum and give us great comfort in knowing her complex care package is in safe hands.