Acacia Homecare Stockport & Manchester

First Floor, Block A, Hilton House, Lord Street, Stockport SK1 3NA
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9.9 24 Reviews
  • Acacia Homecare Stockport & Manchester, Stockport
At Acacia Homecare, they are here to keep you as independent as possible at home with the personalised support you may require. They cover Stockport and surrounding areas.

Visits from 30 minutes through to live in care. From housekeeping to support with washing and dressing, medication and personal care, Acacia can provide a service to keep you in your own home.

Their vision is simple: They just want to be there to help you do the things that you want to do.

The team of home care assistants are carefully selected and trained to ensure they can meet your needs safely and compassionately. They have a strong management team to ensure your care runs smoothly and so you can pick up the phone if you have any questions or worries at all.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £24.94
  • Weekly Live-in Care Fees: from £1400

Visits from 30 minutes upwards. We have no minimum booking.

These prices are only a guideline, please contact Acacia Homecare Stockport & Manchester to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Person in charge

  • Amy Stone (Director)

Acacia Homecare Stockport & Manchester Reviews (24)

9.9

Acacia Homecare Stockport & Manchester has a Review Score of 9.9 (9.939) out of 10, based on 11 reviews in the last 2 years.
Over all time Acacia Homecare Stockport & Manchester has 24 reviews.

Overall Experience
  • 22
  • 2
  • 0
  • 0
  • 0
Date Published
  • 24
  • 2
  • 3
  • 11
  • 13
Reviewer Connection to Acacia Homecare Stockport & Manchester
  • 12
  • 4
  • 4
  • 2
  • 1
  • 1
Total of 24, showing 21-24
Review from Nancy P (Daughter of Client) published on 29 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Acacia Homecare team have been looking after my elderly father since July 2019 and I can honestly say that I don't know what I would do without them. The standard of care provided is excellent and my Dad is always treated with kindness and respect. The carers take time to talk to him and sing with
him, which he loves! Nothing is too much trouble for the carers and if they have any concerns about him, they always let me know. We are currently in the difficult COVID-19 situation and the team wear PPE at all times when visiting him and they take great care to follow official guidelines. My Dad's well-being is extremely important to me and I completely trust the Acacia team to look after him.
There is always someone available at the office to speak to if necessary - I have no complaints at all, only compliments for a great service which is very well run and managed.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Fiona B (Daughter of Client) published on 22 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
A consistently high level of care has been given throughout a difficult time during lockdown. My father’s care has enabled him to live safely in his home with daily contact from the team of carers who show respect to my father at all times. They always appear to know him and his needs well. At this
time the team have overcome the difficulties of communicating with him whilst fully covered up with PPE and are cheerful when making visits. Thank you for going that extra mile!
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from John S (Client) published on 22 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our experience of being cared for by Acacia has made an enormous difference to our quality of living. The staff are always caring and polite, helpful and considerate, as we would expect. However, we find they are also always willing to go that bit further to make sure we are safe and comfortable.
They are also punctual, something which was always a problem with our previous carer regime staff. Requests for occasional changes from the normal routine have never been a problem. I can honestly say I do not know how we would manage without them. When they arrive it is, to coin a phrase, like a friend dropping in.
  • Staff
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  • Treated with Dignity
  • Value for Money
Review from Sally K (Daughter of Client) published on 22 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Acacia provides Mum with the very highest standards of care in her own home via four visits a day seven days a week, as we headed into the official covid-19 lockdown period. I entered into complete self-isolation just in case it was needed for me to move in with Mum to provide the care myself, this
precautionary measure was never required, as Acacia staff and managers quickly instigated and adapted to all relevant safety measures required to ensure both Mums safety and that of the carers. The ladies go above and beyond what is expected of them, and they are greatly appreciated by Mum and give us great comfort in knowing her complex care package is in safe hands.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.9 (9.939)

Overview of Review Score

The Review Score of 9.9 (9.939) out of 10 for Acacia Homecare Stockport & Manchester is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.939 for Acacia Homecare Stockport & Manchester is calculated as follows: ( (63 Excellents x 5) + (2 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 66 Ratings = 4.939
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Acacia Homecare Stockport & Manchester is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Aug 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (3)

Meet the Team (4)

Amy

Amy Stone

Job Title: Director Joined: 2018

I opened Acacia Homecare in 2018 and my many years of knowledge and experience in the care industry have helped me understand what it takes to provide the best care. As a family we looked after my Mum at home to the very end and since then I have always had a passion to keep people where they are most comfortable, which for most is in their own home. I have worked in the home care sector for over 20 years as registered manager and operations director and was finally able to open my own company.

Carolyn

Carolyn Jeffery

Job Title: Registered Manager Joined: 2024

Carolyn joined us in 2024 and has many years of care management experience. She works with a very hands on approach so you are more likely to see her out and about with the team and our customers than in the office! She has a wealth of knowledge and drive to lead the best team.

Debbie

Debbie Milne

Job Title: HR Manager Joined: 2023

Debbie has been with the company since March 2023, initially as a carer. Her wealth of HR experience, however, made her a perfect fit for the office team and she joined us as HR Manager in June this year.

Paulina

Paulina Gorka

Job Title: Senior Carer Joined: 2019

Paulina has worked in care for a few years now and has her QCF level 3. She has progressed within Acacia Homecare to the senior care assistant level and her experience is a real asset to the team.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Acacia Homecare Stockport & Manchester to verify any information. View our terms and conditions. Acacia Homecare Stockport & Manchester has an Enhanced Service - more info.