Loving Angels Care (West and North Northamptonshire)

3 Westbury Court, Anglia Way, Northampton NN3 6JA
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9.8 36 Reviews
  • Loving Angels Care (West and North Northamptonshire), Northampton
Loving Angels Care (Northampton) provides care and support for adults over 65 and those with dementia and its associated conditions in the Northampton area.

An experienced team of staff help individuals to live at home as independently as possible and treat those they care for with dignity and respect at all times.

Person-centred care is at the heart of everything the company does, and staff go the extra mile to work with family to get a good picture of the likes and dislikes of individuals.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £28.95 – £28.95
  • Weekly Live-in Care Fees: £1680 – £1680

These prices are only a guideline, please contact Loving Angels Care (West and North Northamptonshire) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • LAC Northampton Ltd

Person in charge

  • Miriam Makiwa (Registered Manager)

Loving Angels Care (West and North Northamptonshire) Reviews (36)

Total of 36, showing 1-20
9.8

Loving Angels Care (West and North Northamptonshire) has a Review Score of 9.8 (9.808) out of 10, based on 21 reviews in the last 2 years. Over all time Loving Angels Care (West and North Northamptonshire) has 36 reviews.

Overall Experience

  • 27
  • 5
  • 4
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Date Published

36
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Review from L J (Daughter of Client) published on 27 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father had the loving angels care. Was extremely happy with his carers. Kept me informed & my father was happy. The company have an app so I could check if my father had has his visit & medication. Great work

Reply from Tinashe Chifadza, Nominated Individual at Loving Angels Care (West and North Northamptonshire)

Thank you so much for your wonderful feedback. We're so glad to hear that you and your father were pleased with the care provided by Loving Angels. It's great to know that our carers kept you informed and that your father was happy with the support he received. We're also pleased that the app helped you stay connected and track his visits and medication. Your kind words are truly appreciated, and we'll continue to ensure the highest level of care for those who matter most. Thank you again for sharing your experience

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Review from Cheryl M (Daughter of Client) published on 27 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We currently have engaged 'Loving Angels' Northampton to provide care for our Mum and they visit four times a day.
We met with the coordinator for our area, and provided a detailed plan of the tasks we wanted completed and they have been implemented.
We are blessed to have been assigned such a caring
and competent primary carer. She is exceptional she is very kind, and doesn't miss a thing.
She's is very professional, capable and diligent, as well as having very good initiative.
Loving Angels utilize a portal which allows you to access the notes from the visit. Carers have to log in and out of each visit and record their activity.
Our ladies write concise notes for us to access each visit so we can check how our Mum is .
We are very lucky to have been assigned such lovely ladies. We hope that it continues. Thankyou.

Reply from Tinashe Chifadza, Nominated Individual at Loving Angels Care (West and North Northamptonshire)

Thank you so much for your thoughtful and detailed review. We are thrilled to hear that the care plan we implemented for your mum has been successful and that our team, especially your primary carer, has made such a positive impact. It's wonderful to know that her kindness, professionalism, and attention to detail have made a difference in your mum's care.We are also pleased that the portal system is helping you stay connected and informed about your mum's well-being. Your feedback means a lot to us, and we will continue to strive for excellence in the care we provide. We truly appreciate your trust and are grateful to be part of your mum's support network. Thank you again

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Review from J W (Daughter of Client) published on 27 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has carers 3 times a day. I am very satisfied with the care she receives from Loving Angels. She has a good relationship with her regular carers and always feels safe in their care. We are confident as a family knowing that they will see to her needs when we are not around.

Reply from Tinashe Chifadza, Nominated Individual at Loving Angels Care (West and North Northamptonshire)

Thank you so much for your kind review. We are delighted to hear that your mum is receiving the care and support she needs and that her relationship with her carers brings her comfort and trust. It's wonderful to know that as a family, you feel confident in the care we provide. Your feedback is greatly appreciated, and we are committed to continuing to meet your mum's needs with the same level of care and dedication.

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Review from Philippa B (Friend of Client) published on 20 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Loving Angels were a Godsend to my neighbour when she lost mobility; providing essential care support very quickly. The carers quickly gained her trust, being kind, caring and competent - and ensured she maintained as much independence as possible. They were lovely carers - extremely reliable, thoughtful
and responsive and a huge support during a very difficult time.

Reply from Tinashe Chifadza, Nominated Individual at Loving Angels Care (West and North Northamptonshire)

Thank you so much for your kind words. We are thrilled to hear that our team was able to provide the support your neighbour needed during such a challenging time. It's wonderful to know that our carers earned her trust and helped maintain her independence while offering the compassion and care she deserved.We're truly grateful for your feedback and are so pleased we could be there when she needed us most.

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Review from Valerie W (Daughter of Client) published on 20 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Loving Angels have been caring for my 91 year old mother for the last 3 years. They assist her with washing/showering and breakfast. At night they assist her to get undressed and ready for bed.
We are delighted with the quality of care and the caring and professional nature of the staff involved.

Reply from Tinashe Chifadza, Nominated Individual at Loving Angels Care (West and North Northamptonshire)

Thank you so much for your wonderful feedback. We are delighted to hear that you and your mother have been so happy with the care she has received over the past three years. It means a great deal to us to know that our team's support with her morning and evening routines has made a positive difference.Our carers are committed to providing compassionate, professional care that respects dignity and independence, and we're so pleased this has been your experience. We truly value the trust you've placed in Loving Angels Care and look forward to continuing to support your mother.

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Review from J G (Daughter of Client) published on 11 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall very good service. My dad is very pleased. During the application staff were very friendly and helpful. Made my dad feel comfortable and happy with the idea of receiving support. His home is kept clean.

Reply from Tinashe Chifadza, Nominated Individual at Loving Angels Care (West and North Northamptonshire)

Thank you so much for your kind words.We're delighted to hear that your dad is pleased with the service and felt comfortable throughout the application process. Our team always aims to be friendly, helpful, and to make every client feel at ease when starting support. We're also glad to know his home is being kept clean and he's happy with the care provided. Your feedback means a lot to us and will be shared with the team.

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Review from K D (Daughter of Client) published on 1 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience as a family has been positive. Very good communication with management and the carers are supportive and care.
The app is really helpful to understand what happens throughout the day.

Reply from Tinashe Chifadza, Nominated Individual at Loving Angels Care (West and North Northamptonshire)

We're so pleased to hear that communication with our team has been positive and that you've felt supported by our carers.It's great to know you're finding the app helpful-being able to see exactly what has happened during each visit, and receiving real-time updates, is such a valuable way to stay connected and informed about your loved one's care.Your feedback means a lot to us and encourages the team to keep delivering compassionate, high-quality support.

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Review from Susan M (Daughter of Client) published on 31 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Loving Angels team looked after my mother when she came home from hospital. They came four times a day and provided outstanding care. They looked after my mother with kindness and gentleness and I felt she was in safe, caring hands, leaving me to visit her without having to the caring.
I would highly
recommend Loving Angels to anyone looking for a wonderful wrap around care service. I will always be grateful the Loving Angels were there for my mother.

Reply from Tinashe Chifadza, Nominated Individual at Loving Angels Care (West and North Northamptonshire)

Thank you so much for your incredibly kind and thoughtful review.It means the world to us to know that your mother felt safe, cared for, and treated with the kindness and gentleness she deserves during her time at home. We understand how important it is for families to have peace of mind, and were truly honoured to have been there to support both your mother and you during such a crucial time.Your words are a beautiful reminder of why we do what we do. Thank you for your recommendation and for allowing us to be part of your mothers care journey.

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Review from A H (Son of Client) published on 31 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy muy mum love her carer's mum will be 90 this year and it nice to have someone who i nice we have had a good experience with them hopefully this will be the case in the future my mum is a nice person we are very happy with the service

Reply from Tinashe Chifadza, Nominated Individual at Loving Angels Care (West and North Northamptonshire)

We're so pleased to hear how happy your mum is with her carers - and what a special milestone she has coming up this year! It's an honour to support someone as lovely as her, and we're truly grateful for your trust in us. Your words about having a good experience mean so much to our team, and we're committed to continuing that high standard of care into the future.Wishing your mum all the very best as she approaches her 90th birthday - and thank you again for your heartfelt feedback.

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Review from L L (Next of Kin) published on 30 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good service. Staff very kind. A specific member of staff and management staff, always there to offer help and support. Always felt they were at the end of the phone if I needed advise and support. Followed up any problems straight away.

Reply from Tinashe Chifadza, Nominated Individual at Loving Angels Care (West and North Northamptonshire)

Thank you so much for your review!We're truly delighted to hear that you've had such a positive experience with our service. Your kind words about our staff and management mean a great deal to us. It's especially heartening to know that you always felt supported and reassured by our team - being there at the end of the phone and following up promptly on any concerns is exactly the standard of care we aim to deliver.We'll make sure to pass on your lovely feedback to the specific staff members involved - it will mean the world to them.Thank you again for your trust and support.

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Review from Charlotte E (Granddaughter of Client) published on 29 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Loving angels have been caring for my Grandma for the last 6 months who has vascular dementia.
The ladies are all very friendly, kind and caring especially one member of staff who my Grandma loves. She always goes above and beyond to make sure Grandma is happy, fed and constantly gives her the reassures
she needs. She also keeps us as a family well up to date with my everything. On the odd occasion Grandma can have the odd carer in who can be on the phone constantly and even talking in a foreign language which can make her upset and anxious.

Reply from Tinashe Chifadza, Nominated Individual at Loving Angels Care (West and North Northamptonshire)

Thank you so much for your heartfelt 5-star review.We are truly honoured to have the opportunity to care for your Grandma over the past six months. It's wonderful to hear how much she enjoys the company of our carers, especially the one who has built such a lovely bond with her. Going above and beyond to ensure your Grandma feels happy, comfortable, and reassured is exactly the standard of care we strive to deliver every day. We're also pleased to know that our communication with your family has brought you peace of mind.We sincerely appreciate your feedback about the occasional experience that caused your Grandma some anxiety. We take this seriously and will use your comments to ensure our team remains mindful of the importance of presence, language, and reassurance-especially when supporting individuals living with dementia. Your insight helps us grow and improve.Thank you again for your trust and support-it means the world to our team.

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Review from M C (Daughter of Client) published on 23 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very please with the service with LAC from February to end of June the careers where very nice. Was truly a blessing to my mum we will have them again..They helped her with her personal care. Washed her hair.. put cream on her feet ...so they were very caring..

Reply from Tinashe Chifadza, Nominated Individual at Loving Angels Care (West and North Northamptonshire)

Thank you so much for your kind words and for taking the time to share your experience with Loving Angels Care. We are truly delighted to hear that our carers made a meaningful difference during their time with your mum from February to June.It's heartwarming to know that the team provided support with compassion and attentiveness-from assisting with personal care to those thoughtful touches like washing her hair and applying cream to her feet. Your description captures exactly the kind of care we strive to provide every day.We feel honoured to have been a blessing to your family, and we would be privileged to support your mum again in the future. Thank you once again for your trust and glowing feedback!

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Review from J P (Husband of Client) published on 22 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are finding that the carers are very helpful and My wife is very pleased with them the visit are good and make it quite easy for us to get on day by day. They have been caring for her for 5 months now and they are excellent

Reply from Tinashe Chifadza, Nominated Individual at Loving Angels Care (West and North Northamptonshire)

Thank you so much for your kind words and 5-star review. We're truly delighted to hear that you and your wife are pleased with the support our carers provide. It means a great deal to us to know that our visits are making your day-to-day life easier and more comfortable.Providing compassionate and consistent care is at the heart of everything we do, and knowing that we've been able to do that for the past five months brings us great pride. Your recognition of our team's efforts is deeply appreciated, and we will be sure to share your feedback with them-they will be thrilled!

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Review from I W (Wife of Client) published on 18 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Loving angels have been caring for my husband from when he was discharged from hospital until he was more independent. They were all very pleasant and always made themselves known when coming in and giving their name.


I would recommend Living Angels.

Reply from Tinashe Chifadza, Nominated Individual at Loving Angels Care (West and North Northamptonshire)

Thank you so much for your kind words and wonderful 5-star review. We're truly grateful for the opportunity to have supported your husband during his recovery. It means a great deal to hear that our carers were pleasant, professional, and took the time to introduce themselves every time they visited-these small gestures are at the heart of how we aim to deliver care with dignity and respect.We're pleased to know that your husband has gained more independence, and we wish you both continued strength and happiness. If there's ever anything more we can do, please don't hesitate to reach out.Warm regards,The Loving Angels Care Team

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Review from E H (Daughter of Client) published on 11 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had two occasions where there was a need to call Loving Angels in an emergency situation, and both times they have responded and attended in a timely manner and rescheduled to accommodate the situation. The staff at management and care level always go above and beyond the call of duty regardless
of the situation that they are dealing with, They also take time to build relationships with the other people in the clients daily life, like neighbours and other family members . When there is a medical situation they will also contact the G.P. and advise me so I can respond accordingly to the situation which often speeds this up in the waiting time to get a house call from the Doctor

Reply from Tinashe Chifadza, Nominated Individual at Loving Angels Care (West and North Northamptonshire)

Thank you so much for your heartfelt message and for taking the time to share your experience with Loving Angels Care.We're incredibly grateful for your kind words and are so pleased to hear that our team was able to support you swiftly and compassionately during times of emergency. Providing timely, person-centred care is at the heart of what we do, and it's wonderful to know that our staff-both at the management and care level-were able to go above and beyond when you needed it most.We're especially touched to hear that our carers have built strong relationships not just with you, but with the wider circle of people involved in your loved one's daily life. Your feedback motivates us to continue striving for excellence, and we are here whenever you need us.With warmest regards,The Loving Angels Care Team

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Review from Abiel G (Mother of Client) published on 11 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Loving Angels care has been taking care of my daughter for five months. They have provided amazing service throughout and our carer is patient, understanding, loving and the perfect match for our family needs. I am more than happy to give five stars for all that they have done for us. It would be a
ten out of ten if I were able to pick the hours that were most suitable to my schedule. However, I would not fault their service in any way especially if you have children with special needs. Highly recommend their services.
Thank you so much Loving Angels Care.

Reply from Tinashe Chifadza, Nominated Individual at Loving Angels Care (West and North Northamptonshire)

Thank you so much for your heartfelt and thoughtful review. We are truly honoured to have had the opportunity to support your daughter over the past five months.It brings us immense joy to hear that our carer has been a perfect match for your family, offering the patience, understanding, and compassion you deserve. At Loving Angels Care, we strive to provide personalised care that makes a real difference in the lives of the families we support - your kind words are a wonderful affirmation of that mission.We appreciate your feedback regarding scheduling flexibility. While we always aim to accommodate each family's preferred times, we recognise there's always room for improvement, and your input helps guide us as we continue to grow and refine our services.Thank you once again for the glowing recommendation - especially your praise for our work with children who have special needs. It means the world to us.With sincere gratitude,The Loving Angels Care Team

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Review from T C (Client) published on 10 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I came out of hospital after a major hip revision and had loving Angels coming in 4 times daily. They came for just over 4 weeks until I was able to look after myself with help from my wife. Loving Angels were wonderful and I must mention one of the care team in particular, as he was very professional.
All the carers that came looked after me and would recommend them to others. Nothing was too much trouble and they respected myself.

Reply from Tinashe Chifadza, Nominated Individual at Loving Angels Care (West and North Northamptonshire)

Thank you so much for your kind words and for taking the time to share your experience with Loving Angels Care. We are truly grateful for your feedback and delighted to hear that our care team was able to support you so effectively during your recovery from major hip revision surgery.It's wonderful to know that our carers provided the compassionate, respectful, and attentive support you needed during such a critical time. We are especially pleased to hear that one member of the team stood out for their professionalism-your recognition means a lot, and we will be sure to pass on your appreciation.Supporting individuals to regain their independence, while ensuring their dignity and comfort, is at the heart of what we do. It's encouraging to hear that we could make a difference for you and your family.On behalf of the entire Loving Angels team, we wish you continued good health and happiness.

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Review from Maria G (Client) published on 4 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm with Loving Angels for 3 month , happy with care they provide. Staff are friendly , kind and supportive. My regular carer is amazing, so glad to have her as my carer..
I recomand thear cervice 100 %..

Reply from Tinashe Chifadza, Nominated Individual at Loving Angels Care (West and North Northamptonshire)

Thank you so much for your kind words and for taking the time to leave us a 5-star review! We are truly delighted to hear that your first three months with Loving Angels Care have been a positive experience. It's wonderful to know that our staff have been friendly, kind, and supportive, and that your regular carer has made such a great impression. We're incredibly proud of the dedication and compassion our carers bring to their work every day.Your recommendation means the world to us, and we feel privileged to be part of your care journey. If there's ever anything more we can do to support you, please don't hesitate to let us know.With heartfelt thanks,The Loving Angels Care Team

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Review from D N (Husband of Client) published on 8 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife used Loving Angles to help with her care. The people we had were very professional and always helped and never let us down.
The local authority thought it best to farm our contracts to other agencies and treat those who had a need for care like dogs that required re-homing.
If we were
offered to come back to Loving Angles I would not hesitate to do so. They proved to be reliable and professional and the staff are a credit to your company.
We were so sad to lose such excellent professional care.

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Review from Margery H (Sister of Client) published on 20 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased with the care given to my sister over the past months. Her carers are cheerful, friendly, and efficient. My sister looks forward to their visits and is full of chatter about them when I visit. They are respectful of my sister and look after her physical needs beautifully. Loving Angels
is an appropriate name! Lovely ladies (and gentlemen).

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Current Review Score: 9.8 (9.808)

Overview of Review Score

The Review Score of 9.8 (9.808) out of 10 for Loving Angels Care (West and North Northamptonshire) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.808 for Loving Angels Care (West and North Northamptonshire) is calculated as follows: ( (100 Excellents x 5) + (17 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 120 Ratings = 4.808

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Loving Angels Care (West and North Northamptonshire) is based on 21 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 May 2025

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

Meet the Team (3)

Miriam

Miriam Makiwa

Job Title: Registered Manager

Joined: 2022

As the Registered Manager at Loving Angels Care, I’m responsible for overseeing the day-to-day running of our care service. I work closely with our amazing team to ensure that every client receives the highest standard of personalised care, tailored to their individual needs and preferences. My goal is to make sure everything runs smoothly, responding to client and family enquiries with warmth and efficiency.


I take great pride in making sure our service stays fully compliant with CQC regulations and local authority guidelines. This means I regularly review care records, complete audits, and make sure our safeguarding and risk management practices are up to date. I also prepare for inspections and take any feedback seriously to improve the quality of care we provide.


I’m also closely involved in creating and reviewing care plans, making sure they reflect each person’s wishes, health needs, and lifestyle. I keep in regular contact with clients and their families, and work alongside GPs, district nurses, and social workers to make sure care remains responsive and effective.


Ultimately, my job is to lead with compassion, ensure quality, and always put people at the heart of what we do. I’m proud to be part of a team that truly makes a difference every day.

Mirirai

Mirirai Kamutando

Job Title: Registered Manager

Joined: 2022

As a Registered Manager at Loving Angels Care, my focus is on supporting our dedicated care team and ensuring we meet the highest standards of HR compliance and staff wellbeing. I work behind the scenes to keep our service running smoothly, overseeing rotas, managing supervisions and appraisals, and making sure our carers feel supported, valued, and equipped to deliver outstanding care.


One of my core responsibilities is to ensure that our staffing processes are compliant with current employment legislation and best practice. I take pride in maintaining clear records, upholding safer recruitment standards, and ensuring that policies and procedures are followed consistently across the team. I also stay on top of training requirements and work closely with new starters to support a positive and thorough onboarding experience.


Staff wellbeing is at the heart of what I do. I firmly believe that a happy, supported team provides the best care. I hold regular one-to-one supervisions and appraisals with our carers, creating space for honest conversations, recognising achievements, and identifying any areas where support or development is needed. I also take time to check in on morale and well-being, offering a listening ear and practical solutions when challenges arise.


Rota management is another essential part of my role. I work closely with our scheduling team to ensure shifts are covered efficiently and fairly, balancing client needs with the wellbeing and preferences of our carers. I understand how important it is to get this right—for both staff satisfaction and continuity of care.


Being part of a team that puts people first, both clients and carers, is incredibly rewarding. I’m proud to play a role in creating a workplace where our staff feel appreciated and empowered, knowing that their care makes a real difference every day

Tinashe

Tinashe Chifadza

Job Title: Medication Lead / Nominated Individual

Joined: 2022

The Medication Lead plays a critical role in ensuring the safe, effective, and person-centred management of medication within a care service. Their responsibilities include developing and maintaining robust medication policies, overseeing staff training and competency assessments, and conducting regular audits of Medication Administration Records (MARs), storage, and stock levels. They are expected to lead on medication error investigations, support person-centred care planning around medication, and liaise with external professionals such as GPs and pharmacies. The Medication Lead ensures compliance with CQC regulations, NICE guidelines, and local safeguarding procedures, while promoting a culture of safety and learning within the care team.


The Nominated Individual (CQC) is a senior representative of the care provider, responsible for ensuring the service complies with the Health and Social Care Act 2008 and all relevant CQC regulations. This includes providing strategic oversight, supporting the Registered Manager, and maintaining high standards across the five key questions (Safe, Effective, Caring, Responsive, and Well-led). The Nominated Individual oversees quality assurance, safeguarding practices, incident reporting, and risk management, while ensuring the service is always prepared for CQC inspections. They are also the main point of contact for the CQC, accountable for ensuring that governance systems are effective and that continuous improvements are made in response to feedback, audits, or regulatory changes.

Frequently Asked Questions about Loving Angels Care (West and North Northamptonshire)

What Type of Services does Loving Angels Care (West and North Northamptonshire) offer?

Loving Angels Care (West and North Northamptonshire) offers Home Care.

How many Carers does Loving Angels Care (West and North Northamptonshire) employ?

Loving Angels Care (West and North Northamptonshire) employs 120 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Loving Angels Care (West and North Northamptonshire) to verify any information. View our terms and conditions. Loving Angels Care (West and North Northamptonshire) has an Enhanced Service - more info.