Loving Angels Care (West and North Northamptonshire)

As the Registered Manager at Loving Angels Care, I’m responsible for overseeing the day-to-day running of our care service. I work closely with our amazing team to ensure that every client receives the highest standard of personalised care, tailored to their individual needs and preferences. My goal is to make sure everything runs smoothly, responding to client and family enquiries with warmth and efficiency.

I take great pride in making sure our service stays fully compliant with CQC regulations and local authority guidelines. This means I regularly review care records, complete audits, and make sure our safeguarding and risk management practices are up to date. I also prepare for inspections and take any feedback seriously to improve the quality of care we provide.

I’m also closely involved in creating and reviewing care plans, making sure they reflect each person’s wishes, health needs, and lifestyle. I keep in regular contact with clients and their families, and work alongside GPs, district nurses, and social workers to make sure care remains responsive and effective.

Ultimately, my job is to lead with compassion, ensure quality, and always put people at the heart of what we do. I’m proud to be part of a team that truly makes a difference every day.

As a Registered Manager at Loving Angels Care, my focus is on supporting our dedicated care team and ensuring we meet the highest standards of HR compliance and staff wellbeing. I work behind the scenes to keep our service running smoothly, overseeing rotas, managing supervisions and appraisals, and making sure our carers feel supported, valued, and equipped to deliver outstanding care.

One of my core responsibilities is to ensure that our staffing processes are compliant with current employment legislation and best practice. I take pride in maintaining clear records, upholding safer recruitment standards, and ensuring that policies and procedures are followed consistently across the team. I also stay on top of training requirements and work closely with new starters to support a positive and thorough onboarding experience.

Staff wellbeing is at the heart of what I do. I firmly believe that a happy, supported team provides the best care. I hold regular one-to-one supervisions and appraisals with our carers, creating space for honest conversations, recognising achievements, and identifying any areas where support or development is needed. I also take time to check in on morale and well-being, offering a listening ear and practical solutions when challenges arise.

Rota management is another essential part of my role. I work closely with our scheduling team to ensure shifts are covered efficiently and fairly, balancing client needs with the wellbeing and preferences of our carers. I understand how important it is to get this right—for both staff satisfaction and continuity of care.

Being part of a team that puts people first, both clients and carers, is incredibly rewarding. I’m proud to play a role in creating a workplace where our staff feel appreciated and empowered, knowing that their care makes a real difference every day

The Medication Lead plays a critical role in ensuring the safe, effective, and person-centred management of medication within a care service. Their responsibilities include developing and maintaining robust medication policies, overseeing staff training and competency assessments, and conducting regular audits of Medication Administration Records (MARs), storage, and stock levels. They are expected to lead on medication error investigations, support person-centred care planning around medication, and liaise with external professionals such as GPs and pharmacies. The Medication Lead ensures compliance with CQC regulations, NICE guidelines, and local safeguarding procedures, while promoting a culture of safety and learning within the care team.

The Nominated Individual (CQC) is a senior representative of the care provider, responsible for ensuring the service complies with the Health and Social Care Act 2008 and all relevant CQC regulations. This includes providing strategic oversight, supporting the Registered Manager, and maintaining high standards across the five key questions (Safe, Effective, Caring, Responsive, and Well-led). The Nominated Individual oversees quality assurance, safeguarding practices, incident reporting, and risk management, while ensuring the service is always prepared for CQC inspections. They are also the main point of contact for the CQC, accountable for ensuring that governance systems are effective and that continuous improvements are made in response to feedback, audits, or regulatory changes.