MyCare Home Services Ltd

Brook House, 54a Cowley Mill Road, Uxbridge UB8 2QE
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9.8 45 Reviews
  • MyCare Home Services Ltd, Uxbridge
MyCare Home Services established in 2016 to provide homecare services for the benefit of local community-based in Uxbridge and its surrounding areas. The sole reason for My Care Home Services's existence is to provide person-centred, bespoke services in the most cost-effective way.

The company implements the human rights principles in their processes and based on their values of service, integrity, and commitment. Compassionate care workers support each person with empathy, love, and care. Planned care is delivered with dignity and respect, by respecting their choices, preferences, cultural and religious beliefs. Service Users are involved and encouraged to do as much as possible to promote independence.

Apart from the Statutory Mandatory Training (Online and Face to Face), Care workers have Specific Training: Medication, Dementia (Level 2) and Enteral Feeding Training.

All in One Homecare Software is used by the organisation which is also available as a Phone App. This software is used for Rostering, Care Plans, Risk assessments, electronic MAR charts and daily care notes. Care workers have a real-time roaster and Care Plan on their mobile phone with a simple login and log out system and a paperless reporting of Care notes. The Service Users and families have the reassurance of having real-time information about care visits and Care notes.

MyCare Home Services is currently a corporate member of REC (Recruitment and Employment Confederation) and they have an ISO 9001:2015 Certification for Quality Management System (2019).

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Other Care Provided

  • Dementia
  • Mental Health Condition
  • Physical Disability

Funding & Fees

  • Hourly Visiting Care Fees: from £23

Please call us for further information.

These prices are only a guideline, please contact MyCare Home Services Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Owner

  • Asif Gill and Cristiana Silva

Person in charge

  • Monika Majda (Registered Manager)

MyCare Home Services Ltd Reviews (45)

Total of 45, showing 41-45
9.8

MyCare Home Services Ltd has a Review Score of 9.8 (9.756) out of 10, based on 15 reviews in the last 2 years. Over all time MyCare Home Services Ltd has 45 reviews.

Overall Experience

  • 37
  • 8
  • 0
  • 0
  • 0

Date Published

45
6
8
15
30

Review from Rajinder Kaur B (Daughter of Client) published on 26 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care my mum got in last 12 months they are considerate helpful and caring of the needs required, the staff are very helpful and pleasing and the communication is excellent, well done.
We were very pleased with the services.

Reply from Asif Gill, Director at MyCare Home Services Ltd

Thank you very much, Rajinder, for your kind words and feedback about the services.
It allows us to develop processes in a way which is beneficial to all service users.
We appreciate the opportunity to serve you and will continue to ensure that care needs are met safely and efficiently according to your preferences.
MyCare Home Services Team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Evelyn B (Wife of Client) published on 26 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel we were very fortunate to find such an exceptionally professional and well-run care company. From the moment my husband came out of hospital the care has been wonderful. The two night carers have created a great bond with him and it is very touching to see how he trusts them and it is a joy
to see how happy he is with them. It is very comforting to have personal care, especially from the same people and my husband really appreciates the continuity this brings.
There is constant contact with the office and the management are always available to talk to if there is a problem.
This is an outstanding care company and I can unreservedly recommend them.

Reply from Asif Gill, Business Development Manager at MyCare Home Services Ltd

Thank you very much, Evelyn, for your kind words and feedback about the services.
It allows us to develop processes in a way which is beneficial to all service users.
We appreciate the opportunity to serve you and will continue to ensure that care needs are met safely and efficiently according to your preferences.
MyCare Home Services Team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Anthony A (Friend of Client) published on 20 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service user is a very dear friend who I have cared for for many years. The agency has provided day and night carers for around one year. I am very happy with their service. The staff are attentive, friendly and caring. The number of carers has been limited to provide consistency and familiarity.
The management has always responded quickly and effectively to the few minor issues that have needed attention.

Reply from Asif Gill, Director at MyCare Home Services Ltd

Thank you very much for your kind words and feedback about the services. It allows us to develop processes in a way which is beneficial to all service users.
We appreciate the opportunity to serve you and will continue to ensure that care needs are met safely and efficiently according to your preferences.
MyCare Home Services Team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Alison C (Daughter of Client) published on 20 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

MyCare are an excellent care agency, I would 100% recommend to anyone needing help with a loved one. From our very first meeting with them, we were left feeling that you are in professional safe caring hands. The package supplied has been reliable, consistent and most important to us as a family personal!
We
haven't had a string of unknown people turning up to look after our stepfather, we have had a regular team that have built a good solid relationship with him. MyCare is small enough to care and keep it personal and big enough to deliver. They have been looking after our stepfather for approx nine months.
We are delighted that this agency was recommended to us, they have turned into a professional extension of family. They have often gone above and beyond the call of duty as well.
I can't recommend this agency enough!

Reply from Asif Gill, Director at MyCare Home Services Ltd

Thank you very much for your kind words and feedback about the services. It allows us to develop processes in a way which is beneficial to all service users.
We appreciate the opportunity to serve you and will continue to ensure that care needs are met safely and efficiently according to your preferences.
MyCare Home Services Team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Mark S (Son of Client) published on 20 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the professional approach to my father's care really helpful in knowing that he was being looked after by a really caring organisation, that wanted the best for him. Not just my father but seemed to care about the family and were always willing to reassure and communicate with me about my father's
ongoing health issues. I was also impressed with the extra mile, like getting food during lockdown due to Covid 19. Also getting prescriptions from the chemists. I will always be in debt to the loveliness of the carers towards my father and their profound wish to want him to get better. I have no qualms in recommending this care agency.

Reply from Asif Gill, Director at MyCare Home Services Ltd

Thank you very much for your kind words and feedback about the services. It allows us to develop processes in a way which is beneficial to all service users.
We appreciate the opportunity to serve you and will continue to ensure that care needs are met safely and efficiently according to your preferences.
MyCare Home Services Team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.8 (9.756)

Overview of Review Score

The Review Score of 9.8 (9.756) out of 10 for MyCare Home Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.756 for MyCare Home Services Ltd is calculated as follows: ( (65 Excellents x 5) + (21 Goods x 4) ) ÷ 86 Ratings = 4.756

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for MyCare Home Services Ltd is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

Meet the Team (7)

Asif

Asif Gill

Job Title: Business Development Manager

Joined: 2016

Asif is an experienced oncology nurse who has served in NHS and Private Healthcare for more than 15 years. He is an accredited recruiter with the Recruitment and Employment Confederation ( REC), ensuring Quality Assurance according to ISO 9001: 2015 standards for Quality Management Systems.


He works alongside the Registered Manager to ensure the safety of the services and overall performance.

Cristiana

Cristiana Sillva

Job Title: Nominated individual/Director/Registered Manager

Joined: 2016

Cristiana Silva is our CQC Registered Manager for the regulated activity of Personal Care. She has 11 years of experience in the healthcare profession.


She is responsible for the overall management of our services. She ensures that services are delivered in a person-centred approach and that priority is given to Clients' choices, likes, dislikes and preferences. She ensures that Mycare Home Services' organisational priorities are met in accordance with the Care Quality Commission (CQC) Standards.

Monika

Monika Majda

Job Title: Registered Manager

Joined: 2022

Monika is our CQC registered Manager for the regulated activity of personal care. She has 12 years of experience working in social care. Monika started working in social care as a care worker and has worked her way up to a management role. Monika speaks fluent Polish. Monika is responsible for the overall management of our services.


She ensures that services are delivered in a person-centred approach and that priority is given to Clients' choices, likes, dislikes and preferences. She ensures that Mycare Home Services' organisational priorities are met in accordance with the Care Quality Commission (CQC) Standards.


Monika enjoys doing arts and crafts in her spare time, spending time with family and friends.

David

David Hunt

Job Title: Deputy Manager

Joined: 2024

My name is David Hunt.


My background & experience is in residential and Live-in care with over 20 years. I have worked as a Deputy Manager for a mental health residential home for 8 more than 8 years. I reduced working hours due to personal commitments at home. I have been working for ambulance transport for the last 4 years. I also run a local charity football club for youths this has been my hobby for the last 11 years.

Bethany

Bethany Anstiss

Job Title: Care Co-Ordinator

Joined: 2024

Bethany joined us originally as a carer, after being with us for 3 months she was promoted as our Care Coordinator. Bethany conducts the weekly rotas and liaises with the carers on a daily basis. Before she started her career in care, she worked with children with SEN needs for 7 years. In her free time she likes to go out for a meal and walk her dog.

Michelle

Michelle Ferguson

Job Title: HR & Compliance Officer

Joined: 2021

Michelle has been working at MyCare for just over a year as a recruitment and compliance officer.


She has worked in Nursing Recruitment Agency previously and gained a wealth of knowledge.

Her day is mainly spent speaking to applicants, experienced or not, taking them through the process until they are compliant and can go out in our community and help make a difference. It is a lot of paperwork, but I really enjoy building relationships and hope the carers can come to me for support and advice anytime.


Being a Mum to an energetic 10 years old, I don't get a lot of spare time, but I do enjoy a movie and meal out when possible.


Michelle works alongside the Registered Manager to ensure Care Quality Commission (CQC) standards are met.

Susan

Susan Callaghan

Job Title: Client Liason Officer

Joined: 2021

Sue joined us in 2021 as a Client Liaison Officer. She takes pride in meeting our service users and families conducting initial assessments and building relationships.


Sue knows the client on a personal level by keeping weekly contact with them. She is responsible for documenting all information or concerns. She liaises with Local authorities for any referrals and point of contact for all clients.


Sue works alongside her colleagues to ensure clients receive the best quality home care services. Sue is gym enthusiastic in her free time and loves to dine and wine.

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