Atwell Care

2 Harris Close, Frome BA11 5JY
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9.4 21 Reviews
  • Atwell Care, Frome
Atwell Care is a domiciliary care organisation giving people the chance to live in their own homes with the right support.

Home care services include assistance to get in and out of bed, help to get washed and dressed. Other services include meal preparation, help with household chores, shopping, attendance to appointments etc.

Assistance is given to people including those with dementia, physical or learning disabilities, drug dependence, care for people aged 65+ and those with mental health conditions.

Each client is treated with compassion, dignity and given respect by trained staff who strive to deliver their care needs and wishes.
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Care Provided

Types of Home Care

  • Visiting Care

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £20

Please get in touch so we can arrange your no obligation consultation at a time that is convenient to you.

These prices are only a guideline, please contact Atwell Care to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Carly Fewell

Person in charge

  • Carly Fewell (Owner)

Atwell Care Reviews (21)

9.4

Atwell Care has a Review Score of 9.4 (9.396) out of 10, based on 8 reviews in the last 2 years.
Over all time Atwell Care has 21 reviews.

Overall Experience
  • 15
  • 5
  • 1
  • 0
  • 0
Date Published
  • 21
  • 1
  • 4
  • 8
  • 13
Reviewer Connection to Atwell Care
  • 5
  • 5
  • 4
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 21, showing 21-21
Review from Rosemary E (Client) published on 13 February 2020 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Atwell Care have been very good on the whole but of course, initially, there were problems understanding what I wanted them to do. Variety may be the spice of life, but it became tedious having to repeat instructions to so many carers then to find one or the other getting it wrong anyway. Still, after
a while, all settled down and I got used to one carer who got it right. As I have been washing or dressing when they left, it might have been under half an hour so maybe they need more to do.
Reply from Carly Fewell at Atwell Care

Thank you so much for the wonderful feedback and the wonderful written report on our service.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.4 (9.396)

Overview of Review Score

The Review Score of 9.4 (9.396) out of 10 for Atwell Care is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 8 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.596 for Atwell Care is calculated as follows: ( (28 Excellents x 5) + (19 Goods x 4) ) ÷ 47 Ratings = 4.596
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Atwell Care is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Mar 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

Meet the Team (1)

Carly

Carly Fewell

Job Title: Manager / Owner Joined: 2018

My name is Carly I am the Registered Manager of Atwell Care. I have 15 years of experience in Care at Home working for a large National Care Agency firstly as a Community Support Worker in Frome Somerset, as a Reablment Worker and as Reablement Team Leader and Community Team Supervisor in BaNES.
I started Atwell Care in the spring of 2018 so I could achieve a dream of providing individuals with care and support in their own homes which is truly a reflection of their wishes and choices. I wanted to deliver a service which is compassionate, kind and supportive and offered choice and respected individuals wish no matter what those choices and wishes are. I wanted to build a team of care and support staff who feel valued, who feel supported, who feel respected and are provided with pay well above the living wage that is reflective of the work they do and provide a good work-life balance we all strive for. Myself and the team are passionate about our service and the care we provide and will continue to do our very best for our wonderful clients across Bath, Saltford, Keynsham and Frome.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Atwell Care to verify any information. View our terms and conditions. Atwell Care has an Enhanced Service - more info.