Atwell Care

2 Harris Close, Frome BA11 5JY
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9.1 24 Reviews
  • Atwell Care, Frome
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Care Provided by Atwell Care

Types of Home Care

  • Visiting Care

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £27.50

Please get in touch so we can arrange your no obligation consultation at a time that is convenient to you.

These prices are only a guideline, please contact Atwell Care to find out the exact price for your requirements.

Contact Atwell Care to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Atwell Care to get a personalised quote.

Good to Know

Owner

  • Atwell Care Ltd
  • Privately Owned

Person in Charge

  • Carly Fewell (Manager)
Are you the Owner/Manager of Atwell Care? View your Advertising Options

Atwell Care Reviews (24)

9.1

Atwell Care has a Review Score of 9.1 (9.145) out of 10, based on 7 reviews in the last 2 years.
Over all time Atwell Care has 24 reviews.

Overall Experience
  • 17
  • 5
  • 2
  • 0
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Date Published
  • 24
  • 4
  • 5
  • 7
  • 17
Reviewer Connection to Atwell Care
  • 7
  • 5
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  • 2
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  • 1
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Total of 24, showing 1-20
Review from John N (Husband of Client) published on 23 December 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
In general, the care provided has been satisfactory. However, I have some concerns at times about some carers' abilities/actions mainly caused by their understanding of what I say to them and what they say to me. As they are all foreign people, I find there are language/culture difficulties at times
with some but not all the carers. Some are more capable of carrying out their duties than others. Also, my wife is happier dealing with the female carers than the male ones.
Reply from Carly Fewell, Registered Manager at Atwell CareThank you for taking the time to share your feedback. Were pleased to hear that, overall, youve found the care provided to be satisfactory.

We also appreciate you raising your concerns. Communication is a vital part of good care, and we understand how language or cultural differences can sometimes make this more challenging. We continually work with our carers to improve communication skills, understanding, and consistency in the standard of care provided.

We recognise that each carer brings different strengths and experience, and we take feedback like yours seriously to help guide further training and support. We also understand your preference regarding female carers and will always do our best to accommodate personal and family preferences wherever possible.

Thank you again for your honest comments they help us improve our service and better meet the needs of those we support.
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Review from Nigel M (Son of Client) published on 23 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a carer myself for many years I know the importance of great care for all clients, as my mums health deteriorated we had to have care put in place for her to stay at home , Atwell Care are amazing, the carers that look after mum take the time and care needed to keep her safe and happy , the office
keep me and my sister up to date with any additional needs and we appreciate everything they all do , mum doesn't want to go into a home and with their support we know she's well looked after, safe and happy. These are the values I use as my job and I'm so pleased they have the same highest of standards anyone could want for their loved ones.
Reply from Carly Fewell, Registered Manager at Atwell CareThank you so much for your thoughtful and generous words. Were truly honored that youve trusted us to care for your mum, especially given your own experience as a carer. Were delighted to hear that the care and support we provide have made such a positive difference for her, and that you feel confident in her safety and happiness at home.
Your feedback means the world to us, and it motivates our team to continue providing the best care possible to all our clients. Were also grateful for the trust you and your sister have placed in us to keep you both informed and involved. Its wonderful to know that our values align with yours, and that were able to meet the high standards that are so important to you.
Thank you again for sharing your experience with us. Were proud to be part of your mums care journey and will continue to support her with the utmost care and respect.
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Review from Peter B (Son of Client) published on 3 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care workers are polite and very helpful They have built up a good report with Mum and go above and beyond to give her good care.
They listen to any concerns and act quickly.
I can relax knowing mum is being well looked After. .
They stay for the time they are paid for and the care workers actually
do cate.
Very pleased.
Reply from Carly Fewell, Registered Manager at Atwell CareThank you so much for the wonderful review, we are always delighted to hear your feedback. We look forward to continuing to build on our services and improving all the time to provide a positive outcome that is working well. Thank you again.
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Review from E M (Daughter of Client) published on 28 August 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
The manager and her team have made great efforts to make sure my mother has the care she requires. Communication by email and phone is excellent and I feel that the team of carers appointed to meet my mother's needs has been carefully managed.
Reply from Carly Fewell, Registered Manager at Atwell CareThank you so very much for your review. We take great pride in our service and we really do value your feedback.
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Review from Michael S (Husband of Client) published on 13 February 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carers are very experienced and helpful and give an excellent service all the time. Nothing is too much trouble.
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Review from R M (Son of Client) published on 28 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff members that have cared for mum are great. No complaints at all.
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Review from Patricia C (Client) published on 24 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good. Love carers and any problems are solved by the office staff.
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Review from Emma D (Granddaughter of Client) published on 6 February 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Atwell Care - all staff are very polite and courteous, usually on time and with a happy attitude always.
Reply from Carly Fewell, Registered Manager at Atwell CareThank you for your wonderful review of our service. We are delighted to be able to provide your grandmother with our support.
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Review from R F (Client) assisted by family/friend published on 1 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent! Lovely carers and they do a fantastic job.
Reply from Carly Fewell, Registered Manager at Atwell CareThank you for your super feedback on the service we provide. We always strive to excel in all we do to support and care for all our clients and loved ones. Your feedback enables us to review, learn and improve.
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Review from S S (Client) published on 30 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Most of the carers are good and do as requested. A few only do the basics and watch the time closely. A few became good friends and are ready to do a little extra if time is running short.
Reply from Carly Fewell, Registered Manager at Atwell CareThank you for your valued feedback about the service we provide. We value your feedback as it enables us to learn and improve.
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Review from Sue C (Daughter of Client) published on 13 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum is immobile and has complex care needs. Atwell Care provide the care that enables Mum to remain at home with Dad.
As a Registered Nurse with the NHS for over forty years and a trained Nurse Practitioner, I am very aware of the importance of finding the right care.
Atwell Care staff are kind, knowledgeable
and hardworking, they are always cheerful despite the challenges they deal with. Mum is pleased to see them and they treat her with dignity and respect, whilst maintaining a lovely sense of humour.
Atwell Care have provided care for my mum for over a year, and we have rarely had to raise concerns, when we have, the impact and implications have been recognised and specific issues have been dealt with quickly and efficiently.
Finding the right care at the right time, can seem like navigating a maze, Atwell Care have made the process much easier. I couldn’t ask for a kinder group of people to help my family ensure that Mum has the very best care.
Reply from Carly Fewell, Registered Manager at Atwell CareThank you for a lovely review of our service. We will continue to strive to always provide the very best service that is possible.
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Review from Janice B (Wife of Client) published on 1 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my husband receives from your carers is excellent. He responds greatly with 3 carers in particular who he looks forward to seeing. It would be really good if possible for them to visit and care more often.
Reply from Carly Fewell, Registered Manager at Atwell CareThank you for reviewing our service. We very much welcome your feedback.
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Review from D R (Son of Client) published on 20 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very grateful to Atwell Care for carrying out a really good job in helping my mother. We are very happy with their service. We have found them very helpful, courteous, and caring.
Reply from Carly Fewell, Registered Manager at Atwell CareThank you for your wonderful review of our service. We are delighted that we are there for you and we can support your mother to stay in her own home.
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Review from R B (Son of Client) published on 28 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff of Atwell Care are very reliable and work hard to meet the needs of my 96-year-old mother.
Reply from Carly Fewell, Registered Manager at Atwell CareThank you for the lovely review of our service. We are delighted we are supporting Mum to achieve her goals.
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Review from S W (Daughter-in-law of Client) published on 5 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall happy with service. Some carers take the initiative to "wipedown sides/take the rubbish out etc", others fo bear minimum.
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Review from Nicky H (Daughter of Client) published on 5 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every carer Atwell sends is fantastic. They treat daddy with care and respect and are always cheerful and kind. We are especially fond of a couple of carers in particular, when daddy had a fit recently she was here, and even though she was shocked she was still professional and great comfort.
Reply from Carly Fewell, Registered Manager at Atwell CareThank you for your wonderful review of our service. It means a lot to get back feedback, we will ensure this is shared with all our staff.
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Review from Sarah P (Daughter of Client) published on 28 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the carers provide excellent care for my mum. Always on time and extremely helpful.
Reply from Carly Fewell, Registered Manager at Atwell CareThank you for your lovely review of our service. We are pleased to support your Mum with support and care, so she can reach her goals.
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Review from Martin J (Son of Client) published on 17 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad came out of hospital in summer 2020 and needed care at home due to greatly reduced mobility. Atwell Care have been providing care for him since then and both he and I think the care is first class. The staff are excellent and his life is enriched by their visits, his health has improved as a
result of their care and attention. He looks forward to their visits, he has a good rapport with all the staff and management alike. Staff have helped him with technology during lockdown so I'm able to have video calls with him and they take the trouble to show him any pictures he is sent by the family. I don't think that is in their job description but it's certainly made a big difference at this time. I'm so pleased that Atwell Care were able to provide care for dad.
Reply from Carly Fewell, Registered Manager at Atwell CareThank you for taking the time to review our service. We are delighted to be able to provide the care and support to achieve such wonderful outcomes.
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Review from Philip V (Son of Client) published on 4 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good, friendly service. Being able to read the care report after each visit is very reassuring.
Reply from Carly Fewell, Registered Manager at Atwell CareThank you for submitting a review of our service. We are pleased to provide a reassuring service, we know how it important this is especially now during the pandemic when visiting your loved one is limited.
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Review from Mark W (Client) published on 3 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the carers that visit me are very helpful and easy to talk to and only too eager to help around the flat. I'm very satisfied with their care.
Reply from Carly Fewell, Registered Manager at Atwell CareWe are delighted we are able to provide you with a service that is having a positive impact for you.
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Current Review Score: 9.1 (9.145)

Overview of Review Score

The Review Score of 9.1 (9.145) out of 10 for Atwell Care is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.595 for Atwell Care is calculated as follows: ( (29 Excellents x 5) + (9 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 42 Ratings = 4.595
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Atwell Care is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 = 4.55
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Mar 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

Meet the Team (0)

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Frequently Asked Questions about Atwell Care

What Type of Services does Atwell Care offer?

Atwell Care offers Home Care.

How many Carers does Atwell Care employ?

Atwell Care employs 25 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Atwell Care to verify any information. View our terms and conditions. Atwell Care has an Basic Service - more info.