Carons Care Line Ltd

Unit 5 St Mary Court, East Farm, Codford, Warminster BA12 0PG
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9.9 26 Reviews
  • Carons Care Line Ltd, Warminster
Carons Care Line, aims to give support and care in enabling individuals, even those diagnosed with debilitating conditions or illnesses, every opportunity of remaining in their own home.

All their carers promote independence and have an understanding of individuality, choice, freedom of speech, respect, dignity and work in a person-centred way.

This small company is based in Codford and areas covered are in the Wylye Valley Warminster and surrounding villages.

The company does not provide 15 minute visits to ensure that only quality home care is provided and there is no rush.

And often carers go above and beyond in support of those they care for.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £30.74

Subject to care visits Monday to Friday.
Weekend rates and Bank Holiday rates differ. Cost for mileage from BA12 0PG to property (one way only)

These prices are only a guideline, please contact Carons Care Line Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Carons Care Line Ltd

Person in charge

  • Daniel Metibeu (Director)

Carons Care Line Ltd Reviews (26)

9.9

Carons Care Line Ltd has a Review Score of 9.9 (9.900) out of 10, based on 9 reviews in the last 2 years.
Over all time Carons Care Line Ltd has 26 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Carons Care Line Ltd
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Total of 26, showing 1-20
Review from Andy A (Son of Client) published on 26 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the occasions I have asked for help and assistance in dealing with with my elderly mother's needs, have been met every single time with a welcomed outcome.
I have inadvertently put late requests for assistance and the staff have responded beyond my expectations.
I cannot thank Carons Care enough
for their sympathetic and effective treatment of my elderly mother, I know if she could write her own review it would certainly reiterate my own praise.
Reply from Tori Millest, Deputy Manager at Carons Care Line Ltd

Thank you for your kind words. We're delighted to hear how much our team enjoys their time with your mum - her wonderful sense of humour brings so much joy to everyone around her. It's reassuring to know she makes us smile just as much as we make her smile, and we hope this gives you confidence that she is in safe, caring, and happy hands.

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Review from Jill H (Daughter of Client) published on 17 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the carers were very efficient, extremely professional and had a wealth of knowledge which they were able to impart to me on mum's behalf.
They turned up on time, sent me a roster so that I could see who was coming to care for mum and were polite and treated mum with compassion at all times.
Reply from Tori Millest, Deputy Care Manager at Carons Care Line Ltd

Thank you for a lovely review. I know I speak for all the carers when I say it's was a true pleasure to care for your Mum. We wish your Mum all the best in her next venture and hope she is receiving the right support she needs.

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Review from Alison V (Daughter of Client) published on 9 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We used Carons Care Line to support my 101-year-old mother during my granddaughter's christening, and their service was exceptional. From collecting her from the care home to caring for her at the church and our home, and returning her safely, everything was handled with professionalism and warmth.
The carer, was friendly, efficient, punctual, caring, and made sure Mum was comfortable and included throughout. The manager, was pleasant, accommodating, and had a truly can-do attitude that made all the arrangements smooth and stress-free. The whole team was reassuring, kind, and completely reliable. Their support gave us peace of mind and allowed us to enjoy the day knowing Mum was in excellent hands. Highly recommended for anyone looking for thoughtful and professional care.
Reply from Tori Millest, Deputy Care Manager at Carons Care Line Ltd

Alison, thank you so much for this fabulous review! It really is a team effort and we appreciate you recognising that. Thank you for choosing us to support with such a special family occasion. I'm not sure who had more fun, our carer or your Mum! Will be here ready to support onyournextone!

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Review from Kate M (Daughter of Client) published on 19 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Caron's Care provided excellent care for my elderly father on his discharge from hospital. All the carers who attended him were kind and supportive. Communication with the agency was efficient and very straightforward. I could not recommend them highly enough! Fantastic service
Reply from Tori Millest, Deputy Care Manager at Carons Care Line Ltd

Thank you so much for your wonderful review. I know I speak for all carers when I say it was a pleasure supporting your Dad to build back up his independence and confidence back at home. We our so happy to have had a hand in his success! Thank you for choosing us.

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Review from Claire T (Daughter of Client) published on 8 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We consider ourselves very lucky to have found Carons Care Line and have had nothing but exceptional care from them for the last few years that my mum has needed a little bit of extra support at home. It wasn't an easy step for mum acknowledging that she needed a bit of help but this has meant that
she has been able to retain her independence and stay in her much loved home which has made such a difference to her and to us as her children. All of the carers have gone out of their way to establish a rapport with mum and she genuinely looks forward to their visits! We have recently had to make some alterations to the weekly timetable at relatively short notice and the team went above and beyond to make sure that this was possible for which we are hugely grateful. Five star review from me for a five star team!
Reply from Tori Millest, Deputy Care Manager at Carons Care Line Ltd

this comment has made us all smile! Thank you for much for such a kind review, it means the world to us. It is a true pleasure to support your Mum and we are so glad she looks forward to seeing us as much as we look forward to seeing her!

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Review from Jon C (Son of Client) published on 14 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent service.
Friendly professional care and support.
Would thoroughly recommend it.
All communication is prompt and appropriate.
Carers have built up an excellent rapport and relationship with Mum and her partner. They look forward to their daily visits.
Reply from Karen Bentley, Care Manager at Carons Care Line Ltd

Thank you so much for a wonderful review. Mum and partner are super special and we all thoroughly enjoy seeing and supporting them both and look forward to our daily visits. Kind regards.

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Review from John R (Husband of Client) published on 1 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have had every confidence in the care provided.
Friendly, encouraging, everything a client needed.
Reply from Karen Bentley, Care Manager at Carons Care Line Ltd

Thank you so much for a wonderful review of confidence in Carons Care Line LTD. I do hope all goes well in your new adventures.
Kindest regards.

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Review from Martin J (Husband of Client) published on 30 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We use Caron Care Carers for 4 hrs. a day, six days a week. I have always found them friendly, prompt, caring, and focused on my wife's needs. They are accommodating whenever I have to make alterations to the weekly Care plan and keep in touch regularly to ensure everything is running smoothly. My wife
really enjoys the time spent with her carers and is often disappointed when they have to leave.
Reply from Karen Bentley, Care Manager at Carons Care Line Ltd

Thank you for such a wonderful review, I know the carers really enjoy the time spent with your wife, and I am so pleased we can accommodate and support you both, I hear the trips out are fun and so enjoyable.
Many thanks for your support with all the carers.

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Review from J C (Son of Client) published on 29 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Caron's Careline has been providing services for my mother (who has dementia) for over a year. Fantastic communications and feedback; always keep me updated with any issues and with general wellbeing feedback.
Lovely, kind, friendly professional staff. Punctual and attentive.
Wouldn't hesitate to
recommend.
Reply from Karen Bentley, Care Manager at Carons Care Line Ltd

Thank you for the wonderful, warm response. Mum is such a character and such fun to be with. I am so pleased when Mum says she likes us coming, as we know it has taken a while for Mum to get used to us and long may it continue. Thank you for all your support to the Caron Care Line team.
Best wishes.

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Review from P T (Wife of Client) published on 6 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy after husband had a bladder operation and I had a broken wrist at the same time so couldn't help with catheter etc.
Reply from Karen Bentley, Care Manager at Carons Care Line Ltd

Thank you for a lovely review and I am so pleased we continue to support you and your husband and you are well and both up and about. Best wishes.

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Review from Andrea K (Daughter of Client) published on 16 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the carers at Carons Care are so lovely and professional.
Unfortunately, they were only with us a short time due to my Mums ill health and circumstances having to change.
All the carers were kind, friendly, approachable and supportive. Always on time, and nothing too much trouble, even had to
stay longer than the time allocated on several occasions. When we were having difficulties, the manager was brilliant at giving us guidance and her full support. She popped in to check on us when we were struggling, which gave us lots of reassurance, we would have been lost without her and her knowledge.
I would definitely recommend Carons Care. Thank you all for your kindness, help and support.
Reply from Karen Bentley, Care Manager at Carons Care Line Ltd

Thank you so much for all of the families' support, with your kindness and caring natures and for making us all feel welcome, we are so grateful as it made the days with you all a pleasure and what we do so meaningful.
many thanks.

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Review from Olanthe M (Granddaughter of Client) published on 26 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Caron’s Care was looking after my 87 year old, disabled grandmother back in April and will be doing more care for her throughout the year. I’ve seen first hand how they look after their clients and I’m glad to say that I trust them fully with her care. All of their staff are incredibly friendly and
caring. My grandmother loves all of them with a particular fondness for one staff member who was very sweet and bubbly. Will be looking forward to working with them in the future.
Reply from Karen Bentley, Care Manager at Carons Care Line Ltd

Thank you for such a lovely review and we are pleased to be re-united with your grandmother as she is alwys so warm and accomadating and it is so nice to see her again and again during her year of operations and recovery. Thank you to you all, as a family you have been very supportive to us all. Care Manager.

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Review from Jason F (Son of Client) published on 17 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
A very good service, adapts well to changes. All the carers are very good, friendly and reliable. Contact is very good, also very good suggestions and advice. Obviously, the user is the forefront of the support.
Reply from Karen Bentley, Care Manager at Carons Care Line Ltd

Thank you for an open and honest review. We value your comments and I am so pleased that we have settled into a nice routine with Mum and that our frequent, extended visits outside of her times have helped us to continue successfully supporting Mum and yourself.
Kindest regards,
Karen.

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Review from Patrice B (Daughter of Client) published on 17 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum is so well looked after by Carons Care Line team, nothing is too much trouble for them but, most importantly, they treat Mum as an individual and with great respect coupled with a sense of humour which Mum loves!
Reply from Karen Bentley, Care Manager at Carons Care Line Ltd

Thank you for your review of Carons Care Line and I am so pleased we can assist Mum, allowing her to remain at home. Please do not hesitate to contact me if you wish to discuss ways we can improve on "management" as we value any suggestions and I hope to improve your experiences going forward.
Kindest regards,
Karen.

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Review from K B (Client) published on 17 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very friendly and professional. The weekly care planner by email is concise and helpful. Staff have been excellent at recommending medical referrals where necessary. We really appreciate the support along what can be a lonely road.
Reply from Karen Bentley, Care Manager at Carons Care Line Ltd

Thank you for the fabulous review. It is always a pleasure to assist such a wonderful, warm and friendly family.
Kindest regards,
Karen.

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Review from Anne T (Client) published on 6 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service. Reliable times and visits, very good and experienced carer.
Treated with respect always. Reasonable pricing. Excellent company to deal with.
Company based in Codford so easy access if needed.
Reply from Karen Bentley, Care Manager at Carons Care Line Ltd

Thank you for a wonderful review. I am pleased to hear that everything is going well.
Many thanks,
Karen.

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Review from Peter B (Client) published on 5 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Generally excellent - nothing too much trouble. No complaint over 'messy jobs' (many here, I regret). Excellent meals and cooking, cheerful conversation, invaluable shopping service. Good timekeeping - I am always pleased to see them!
Reply from Karen Bentley, Care Manager at Carons Care Line Ltd

Thank you for the lovely review. If you wish to discuss any improvements you feel we can make, please do not hesitate to call me. Thank you, Karen.

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Review from T B (Partner of Client) published on 28 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carons Care Line have been brilliant and have looked after my partner very well. Carers were very punctual, helpful and trustworthy.
Reply from Karen Bentley, Care Manager at Carons Care Line Ltd

Thank you so much for the wonderful review. It was such a pleasure to support you both through some difficult times and I am so glad to hear all has worked out well for you both.
Kind regards,
Karen.

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Review from J S (Power of Attorney of Client) published on 27 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Whilst we are well away from our sister-in-law and our contact is, therefore, limited, we are convinced the carers are providing a brilliant service. Their care and concern is excellent and we have every confidence in their care and concern.
Reply from karen bentley, Care Manager at Carons Care Line Ltd

Thank you so much for your confidence in Carons Care Line and a wonderful review. Karen.

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Review from F W (Civil Partner of Client) published on 23 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been using Carons Care Line for 2 years and is very happy with the care. They go above and beyond just caring for my mother. They are very helpful in explaining everything to me.
Reply from Karen Bentley, Care Manager at Carons Care Line Ltd

Thank you very much for allowing Carons Care Line to be a support for your mother, who we find to have an amazing personality and it is always a pleasure to visit with her.
Karen.

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Current Review Score: 9.9 (9.900)

Overview of Review Score

The Review Score of 9.9 (9.900) out of 10 for Carons Care Line Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Carons Care Line Ltd is calculated as follows: ( (54 Excellents x 5) ) ÷ 54 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Carons Care Line Ltd is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Jun 2019

Overall Good

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (3)

Meet the Team (3)

Victoria

Victoria Millest

Job Title: Deputy Care Manager Joined: 2023

Tori has achieved so much and has a wealth of experience that she can now use in developing her new role as Deputy Care Manager.


Tori's enthusiasm and drive are already evident and show that Tori will be a wonderful asset and is looking forward to making a difference within her new job role.

Vicky

Vicky Beck

Job Title: Field Care Supervisor Joined: 2024

Vicky is welcomed as the latest team member of the office team. Vicky has experience in Residential care and Autism. Vicky has taken on the challenge of managing the rotas and admin as well as her caring role out in the field.

SHANTEL

SHANTEL Palmer

Job Title: Carer/ On call support. Joined: 2024

Shantel is one of our newest staff members and has NVQ Level 3 in Child Care. Having successfully completed CCL induction and training, and demonstrating a wonderful aptitude for care, has agreed to support the office in On-Call duties.

Frequently Asked Questions about Carons Care Line Ltd

What Type of Services does Carons Care Line Ltd offer?

Carons Care Line Ltd offers Home Care.

How many Carers does Carons Care Line Ltd employ?

Carons Care Line Ltd employs 13 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Carons Care Line Ltd to verify any information. View our terms and conditions. Carons Care Line Ltd has an Enhanced Service - more info.