Carons Care Line Ltd

Unit 5 St Mary Court, East Farm, Codford, Warminster BA12 0PG
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9.9 26 Reviews
  • Carons Care Line Ltd, Warminster
Carons Care Line, aims to give support and care in enabling individuals, even those diagnosed with debilitating conditions or illnesses, every opportunity of remaining in their own home.

All their carers promote independence and have an understanding of individuality, choice, freedom of speech, respect, dignity and work in a person-centred way.

This small company is based in Codford and areas covered are in the Wylye Valley Warminster and surrounding villages.

The company does not provide 15 minute visits to ensure that only quality home care is provided and there is no rush.

And often carers go above and beyond in support of those they care for.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £30.74

Subject to care visits Monday to Friday.
Weekend rates and Bank Holiday rates differ. Cost for mileage from BA12 0PG to property (one way only)

These prices are only a guideline, please contact Carons Care Line Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Carons Care Line Ltd

Person in charge

  • Daniel Metibeu (Director)

Carons Care Line Ltd Reviews (26)

9.9

Carons Care Line Ltd has a Review Score of 9.9 (9.900) out of 10, based on 9 reviews in the last 2 years.
Over all time Carons Care Line Ltd has 26 reviews.

Overall Experience
  • 25
  • 1
  • 0
  • 0
  • 0
Date Published
  • 26
  • 5
  • 5
  • 9
  • 17
Reviewer Connection to Carons Care Line Ltd
  • 8
  • 5
  • 5
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 26, showing 21-26
Review from Martine D (Daughter-in-law of Client) published on 20 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
It is so comforting for us to know my parents-in-law are in safe and caring hands on a daily basis. The staff at Carons Care Line are worth their weight in gold: they not only care for Dad’s physical needs but also provide daily companionship, which is especially important to Mum. She looks forward
to their visit and speaks about them most fondly. They are our eyes and ears when we are not able to be there on a daily basis, informing us of any potential problems before they arise. Communication and management are also excellent; it is reassuring to know we can turn to them at any time. We cannot thank and recommend the entire team highly enough.
Reply from Karen Bentley, Care Manager at Carons Care Line Ltd

Thank you so much, I cannot express how wonderful your in-laws are and they have been so accommodating, warm and friendly to all the team which makes visiting them such a pleasure. We thank you to for your support in caring for them both.
Karen.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Lindsey H (Daughter of Client) published on 19 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are all really happy and grateful for the care and kindness shown to Mum, some times over and above. Also grateful for the support they give to the whole family. We wouldn’t be without them and I know Mum feels the same.
Reply from Karen Bentley, Care Manager at Carons Care Line Ltd

I thank you very much. They are both so much a part of the CCL family and I have much fondness for them and all our family of service users. Karen.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Ian R (Son of Client) published on 17 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager and the carers are very flexible and helpful with the difficulties presented by my parents who are both over 89 and very poor help. I wanted to employ Caron's Care because they provide a multitude of services that we can draw on to maximise the length of time they stay at home without needing
to go into care.
Reply from Karen Bentley, Care Manager at Carons Care Line Ltd

Thank you and I hope that we can continue to build on the number of visits when ready as you know we are always here to assist and it would be lovely to see them more often.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Gerald W (Client) published on 16 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since I’ve had the care with Carons Care Line it’s been excellent. The company have been flexible and helpful. They complete all sorts of chores and activities, but sometimes, I just like to chat as I have no neighbours, so I find it enjoyable to have someone to talk to.
Reply from Karen Bentley, Care Manager at Carons Care Line Ltd

Thank you so much for the review, and hope to communicate via email more with you now we are linked, and we can discuss and improve our management strategies.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from P W (Client) published on 18 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All carers seem to be kind, friendly and very professional. Regular training in all aspects of caring help to instil confidence in the service user. I am very happy with Carons Care Line.
Reply from Karen Bentley, Care Manager at Carons Care Line Ltd

It is always such a pleasure to assist. Thank you for such a wonderful review.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Christina B (Daughter of Client) published on 18 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carons Care Line are highly professional, always punctual, caring. Excellent communication. Wouldnt want another agency.
Reply from Karen Bentley, Care Manager at Carons Care Line Ltd

Christina, what a wonderful review thank you so much and you know it is always such a pleasure to see Dad and yourself.
Thank you for becoming part of our family and supporting Carons Care Line. Karen

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.9 (9.900)

Overview of Review Score

The Review Score of 9.9 (9.900) out of 10 for Carons Care Line Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Carons Care Line Ltd is calculated as follows: ( (54 Excellents x 5) ) ÷ 54 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Carons Care Line Ltd is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Jun 2019

Overall Good

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (3)

Meet the Team (3)

Victoria

Victoria Millest

Job Title: Deputy Care Manager Joined: 2023

Tori has achieved so much and has a wealth of experience that she can now use in developing her new role as Deputy Care Manager.


Tori's enthusiasm and drive are already evident and show that Tori will be a wonderful asset and is looking forward to making a difference within her new job role.

Vicky

Vicky Beck

Job Title: Field Care Supervisor Joined: 2024

Vicky is welcomed as the latest team member of the office team. Vicky has experience in Residential care and Autism. Vicky has taken on the challenge of managing the rotas and admin as well as her caring role out in the field.

SHANTEL

SHANTEL Palmer

Job Title: Carer/ On call support. Joined: 2024

Shantel is one of our newest staff members and has NVQ Level 3 in Child Care. Having successfully completed CCL induction and training, and demonstrating a wonderful aptitude for care, has agreed to support the office in On-Call duties.

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