Clovecare Ltd

Hill House, Bishopsford Road, Morden SM4 6BL
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9.7 10 Reviews
  • Clovecare Ltd, Morden
Clovecare is a true family-run service, founded in 2015 by the current director and later joined by her daughter in 2018. From its beginnings, the agency has been built on a shared belief in providing care that is personal, compassionate, and dependable - the kind of care they would want for their own family.

The team includes two fantastic senior care coordinators, both having been at Clovecare since day 1, and 13 support workers who have been with Clovecare for a number of years. Each team member brings their own personality and flair - from those who love singing and dancing, to animal enthusiasts, and those who are quietly devoted to their work. Together, they form a caring, vibrant team united by their passion for what they do.

Over the years, the agency has developed strong and trusted relationships with local healthcare professionals, including local nursing teams, reablement teams, and local GPs. These partnerships help ensure a joined-up approach to care, tailored to each individual’s needs.

Every member of the team truly loves their work, and this shines through in their kindness, dedication, and the exceptional care they deliver each day. The agency continues to grow with the same family values and heartfelt commitment that have been at its core since day one.
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Care Provided by Clovecare Ltd

Types of Home Care

  • Visiting Care

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £25 – £37.50

Hourly rate varies on weekday, weekend, Bank Holidays & Christmas.

These prices are only a guideline, please contact Clovecare Ltd to find out the exact price for your requirements.

Contact Clovecare Ltd to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Clovecare Ltd to get a personalised quote.

Good to Know

Owner

  • Clovecare Ltd
  • Privately Owned

Person in Charge

  • Latasha Holmes (Manager)

Clovecare Ltd Reviews (10)

9.7

Clovecare Ltd has a Review Score of 9.7 (9.681) out of 10, based on 9 reviews in the last 2 years.
Over all time Clovecare Ltd has 10 reviews.

Overall Experience
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Reviewer Connection to Clovecare Ltd
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Total of 10, showing 1-10
Review from Kathleen C (Client) published on 11 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I like so many others was referred to Clovecare by members of the START team who cared for me when I left hospital after eleven weeks and could not walk .i had a hospital bed downstairs and carers came in twice a day . I was encouraged to practise walking up and down the stairs with the carers help,
and now have moved back upstairs into my own bed and am able to have a shower twice a week .My family is so grateful to the carers for all the help and encouragement I have received and would thoroughly recommend this Care Agency to anyone looking for loving care.
Reply from Latasha Holmes, Manager at Clovecare LtdThank you so much for this lovely review. It is so wonderful to hear that you and your family are happy with the support you have received. You have done so well and come very far. We look forward to continuing our help in any way.
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Review from N M (Daughter of Client) published on 6 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers take great care of my mother - who has her 'own way' of wanting things done to enable her to still live in her own home. They have built up a strong relationship with her, are aware of her needs and wishes in all aspects of her care, treating her with understanding and dignity at all times.
They go above and beyond when emergencies occur and keep me fully informed at all times.
We had a recent family wedding and they helped get mum ready for her trip, anticipating all her needs for the weekend which made things go smoothly.
Reply from Latasha Holmes, Manager at Clovecare LtdThank you so much for this lovely review. The ladies love going to see Mum and we will always help whenever you need it.
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Review from Lisa W (Daughter of Client) published on 3 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Clove Care are looking after my mother. Prior to this they provided end of life care for my father.
I am very happy with the standard of care my mother is receiving. The staff are kind, compassionate and trustworthy. My mother's needs are met and she is treated with dignity and respect.
I am completely
satisfied with the service.
Reply from Latasha Holmes, Manager at Clovecare LtdThank you for leaving this review for us. The ladies have enjoyed seeing Mum since caring for your father, and they always shared stories with me. Thank you for having us be apart of these changes & trusting us. It really means the most to the ladies (& me).
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Review from Anita M (Daughter of Client) published on 3 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank Clovecare for all their help with my mum, without them I wouldn't know what to do. My mum has been receiving care from Clovecare for the past 2 years which has had to be increased significantly over the past 4 months. They go over and above in the help they provided for both myself
and my mum, she isn't the easiest person to deal with!! Just a phone call to them and they will help with any questions I might pose. It's such a relief knowing they are just a phone call away. You hear so many horror stories but I must say this isn't one of those. The ladies in the office and the carers are quite honestly amazing, thank you for everything you do.
Reply from Latasha Holmes, Manager at Clovecare LtdWe can't believe it's been two years already! I am glad you can call and feel that we can help straight away - that is all we aim for. I'll pass this over to the ladies. Thank you so much
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Review from Audrey P (Niece of Client) published on 19 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Immense thanks to all the staff at Clovecare for their professional and compassionate care and support of our elderly Aunt who has, over the years, had numerous falls and been in and out of hospital. Clovecare have consistently gone the extra mile on every occasion and we are extremely grateful to be
able to rely on them, often at very short notice, to make sure Aunty remains safe and is able to continue living as independently as possible. Their proactive approach to making sure Aunty gets the right medical support when required is also much appreciated especially as we live some distance away and it is a huge relief to know we can rely on them in any emergency. We cannot say thank you enough.
Reply from Latasha Holmes, Manager at Clovecare LtdThank you so much for this lovely review. We are so glad that you and your family are able to rely on us when you need to. We look forward to continuing support for your aunt.
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Review from Paula W (Daughter of Client) published on 16 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very pleased with Clovecare. Mum had never wanted carers but now needs them. One staff member in particular was very understanding when setting everything up. The manager in the office is always helpful and prompt to respond to my (numerous!) emails. The lovely carers look after mum well even when she
is being challenging. I think she appreciates their care although she may not always admit it! I certainly appreciate it. They are helpful and adaptable and the cost is reasonable for the service they provide. Being able to check status of each visit on phone is very handy. I would definitely recommend this care company. Lovely ladies.
Reply from Latasha Holmes, Manager at Clovecare LtdThank you for taking your time to write such a lovely review. We will continue to support mum the best way we can. No matter what you need, we will always be a call (or email) away.
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Review from Georgia M (Granddaughter of Client) published on 4 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Me and my family are so happy to have found this care company. The staff are absolute angels that have really got to know my nan and although she can be difficult, they deal with her amazingly. They have gone above and beyond to ensure my nan's safety and welfare and also put up with us, a very big
family who are all heavily involved.
The management team are kind, compassionate and easily reachable for anything we need which is great and much appreciated. I couldn't recommend this company any more!
Reply from Latasha Holmes, Manager at Clovecare LtdThank you for your kind words. I will pass this on to all the ladies that visit nan. We really enjoy working with you and look forward to the future.
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Review from Carol M (Daughter of Client) published on 20 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been really pleased with Clovecare. Mum has the same person every day, except her day off. She is kind, caring and makes her feel comfortable. Other staff she's had from Clovecare are all the same, very kind and caring. Always on time and have a cheerful greeting and are good company.
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Review from Emma H (Granddaughter of Client) published on 20 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fantastic care company, staff are very friendly and attentive. The team are also flexible and adapts to any care needs of the client.
My grandmother always feels confident and happy when the team visit her.
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Review from Maggie P (Client) published on 31 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am looked after by a great carer who has become a best friend. She is ultra-capable, kind and funny - we laugh such a lot! Her visits always cheer me up and nothing is too much trouble. She changes my pain patch and changes my duvet! She will cut up an avocado for me and she will feed my garden birds!
I
have nerve damage which adversely affects my breathing and my right arm, which is now useless.
I’m also awaiting a new hip in the next few weeks so there are lots of things I am unable to do for myself.
Clovecare also cared for my late husband for many years from when he was just mobile, then for several years when he was bedbound. They kept him clean, well-fed and cheerful (my neighbours loved the “singing” in the shower!) and while they cared for him in bed he had no pressure sores.
I am well satisfied with Clovecare and all the Carers that I have met. I would not want to ever use another agency.
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Current Review Score: 9.7 (9.681)

Overview of Review Score

The Review Score of 9.7 (9.681) out of 10 for Clovecare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.981 for Clovecare Ltd is calculated as follows: ( (53 Excellents x 5) + (1 Goods x 4) ) ÷ 54 Ratings = 4.981
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Clovecare Ltd is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 = 4.7
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Jan 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

Wendy

Wendy Crooks

Job Title: Director Joined: 2015

I worked closely with Merton Social Services and hospital discharge teams for over 20 years, supporting people as they returned home from hospital during their six-week reablement period. While I found this work incredibly rewarding, I often wondered how people managed in the months and years that followed once rehabilitation ended.


This inspired me to establish Clovecare —a natural follow-on service for individuals needing ongoing support after hospital discharge or reablement. Since 2015, we have supported over 200 people to remain safely and comfortably in their own homes. I have loved every day of this journey and remain passionate about helping people in Sutton and Merton maintain their independence and quality of life at home.

Frequently Asked Questions about Clovecare Ltd

What Type of Services does Clovecare Ltd offer?

Clovecare Ltd offers Home Care.

How many Carers does Clovecare Ltd employ?

Clovecare Ltd employs 17 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Clovecare Ltd to verify any information. View our terms and conditions. Clovecare Ltd has an Enhanced Service - more info.