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Sierra Homecare

The Old Vineyard, Bury Green, Bishop's Stortford SG11 2ET
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Top 20 award
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Sierra Homecare, Bishop's Stortford
Sierra Homecare, Bishop's Stortford
Sierra Homecare, Bishop's Stortford

Sierra Homecare is a provider of a wide range of high-quality care and support services for older people in the Bishops Stortford, Stansted and Sawbridgeworth areas.

Care staff can also travel to surrounding areas such as Harlow, Bishop's Stortford, Sawbridgeworth, Sheering, Stansted, Much Hadham and Little Hadham.

Person-centred care is offered to facilitate people who wish to remain living in their own homes for as long as they possibly can.

Care staff are...  

Care Provided by Sierra Homecare

Types of Home Care

  • Visiting Care

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

  • Hourly Visiting Care Fees: from £32

We do offer 30-minute and 45-minute appointments as well, please call the office for further details.

The price(s) shown are provided by the agency. Contact Sierra Homecare for full pricing details and T&Cs.

Contact Sierra Homecare to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Owner

  • Sierra Homecare Ltd
  • Private Owned

Person in charge

  • Julie Stewart (Manager)

Sierra Homecare Reviews (47)

10

Sierra Homecare has a Review Score of 10 (9.993) out of 10, based on 25 reviews in the last 2 years. Over all time Sierra Homecare has 47 reviews.

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Showing 47 reviews matching selected criteria
Review from L D (Niece of Client) published on 29 May 2026 Submitted via Website
Overall Experience

I can't thank Julie and her team enough! Not just for the patience and care they gave my Aunt at extremely short notice but just as much for the care, consideration and advise they gave me. The team came highly recommend by my Aunts neighbour's thankfully and I don't know where we'd have been without them. Every carer was respectful of my Aunts situation, they went above and beyond giving her what she needed from the big things to simply popping out for food when the shopping hadn't arrived. Most importantly they gave her not just care but company and for that I am forever grateful.

Reply from Julie Stewart, Manager and Director at Sierra Homecare

It was our pleasure to be able to support your Aunt, thank you so much for your lovely comments which I will share with our care team.

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Review from Louise H (Niece of Client) published on 12 May 2026 Submitted via Website
Overall Experience
We want to highly recommend Sierra Home Care....
My 90-year-old Aunty was suddenly in the position of being discharged from the hospital but needing help at home.
18 hrs after i phone, Julie & Jane were sitting at the end of my aunt's hospital bed, taking notes, listening to her requests and asking all the right questions.
We started off with help every day, twice a day and now 6months on - even though she doesn't really need the help, she still books them to come once a week for 2 hours to take her food shopping, unpack & do jobs around the house.

All the staff are kind , patient and adaptable.

Reply from Malcolm Stewart, Director at Sierra Homecare

Thank you for your lovely review. Your aunt is a lovely lady and our staff always enjoy their time with her. I will be sure to pass this onto our team.

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Review from Julia P (Daughter of Client) published on 6 May 2026 Submitted via Website
Overall Experience

Sierra Home care provide excellent care to my elderly Mum with dementia. Nothing is too much trouble, they accomodate for all her needs inclusive of food preparation, assistance with medication , trips out including weekly singing and companionship, flat cleaning and washing and dressing. Their support has immensely improved Mum's quality of life. Mum recently had a 90th Birthday which the carers attended it was wonderful to see the friendships formed between Mum and the carers this truely gave me peace of mind that she was happy and content whilst being supported in her later years. I live at distance from Mum so this peace of mind and support is invaluable, the carers and manager Julie will always contact me if there is an issue and keep me updated regarding any change. They are equally responsive to any requirements in terms of hospital appointments, visits to the haidressers, GP or Dentist. Thank you Sierra Homecare for everything you do it is trully valued and appreciated.

Reply from Julie Stewart, Manager and Director at Sierra Homecare

Thank you Julia for your kind words. It has been our pleasure to support your mum over the past few years. I am very proud of our team who are professional, kind, caring and who always go above and beyond. Your mum knows our team so well and as you say, friendships develop. The trips out and...  

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Review from C P (Son of Client) published on 29 April 2026 Submitted via Postal Card
Overall Experience

Brilliant attentive care very prompt tidy/caring. Very helpful, always very responsive to any issues arising with our dads care highly recommend to anyone else.

Reply from Malcolm Stewart, Director at Sierra Homecare

Thank you for your review. I know the girls enjoy their visits to your dad, he's a real character. I will pass on your feedback.

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Review from Don M (Son of Client) published on 28 April 2026 Submitted via Website
Overall Experience
We have worked with Sierra Homecare for the last 18 months & are very impressed with every aspect of their business.
Our needs came suddenly, Dad was hospitalized & we had to rapidly figure out how to support both he and mum when he was discharged. We were fortunate & grateful that Julie & Jane were able to quickly schedule an appointment to assess our needs & they scheduled a team of carers almost immediately.
We started with 2 visits a day, then 3 when we realised how complicated our situation had become; Sierra's carers helped get Dad ready to start the day & also for bed, assisted with meal prep & cleaning & they provided important emotional support during a very difficult time.
We were always able to fine tune the plan and were grateful to have eyes and ears on the situation, since we couldn't be around much of the time ourselves.

We couldn't have navigated such a logistically challenging & emotional difficult period any other way - we'd highly recommend Sierra Homecare.

Reply from Julie Stewart, Manager and Director at Sierra Homecare

Thank you Don for your very kind words, it has been our pleasure to be able to support your dad with his changing care needs and provide emotional support for both dad and mum during challenging times. I will share your kind words with our team.

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Review from Peter T (Husband of Client) published on 27 April 2026 Submitted via Website
Overall Experience
After experiencing a number of care providers l am pleased to say that Sierra are by far the most reliable and helpful team l have had the pleasure to deal with. They are kind ,considerate and patient
when dealing with my concerns and the difficulties relating to my wife,s dementia. Sierra is more of a family than a care provider. I have no hesitation in commending the care provided by Sierra

Peter T

Reply from Julie Stewart, Manager and Director at Sierra Homecare

Thank you so much. We always receive a warm welcome from you and are so pleased we have made a difference. I will pass your kind words on to our lovely team.

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Review from L R (Wife of Client) published on 27 April 2026 Submitted via Postal Card
Overall Experience

Norman and I were more than happy with the staff from Sienna Homecare. They were always cheery and brought smiles and laughter to somewhat awkward situations, especially if Norman was unwell and needed more assistance. I would be very happy to recommend this service.

Reply from Malcolm Stewart, Director at Sierra Homecare

Thank you for your review it has been our pleasure to support you both.

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Review from G P (Wife of Client) published on 27 April 2026 Submitted via Website
Overall Experience
My husband has had exceptional care from Sierra Homecare for over four years. Everything about the team goes beyond expectation.
Nothing is too much trouble, everyone is punctual, friendly, thoughtful, cheerful and thoroughly professional.
There is always the utmost respect shown for our home, and each visit is always an uplift.
Additional help is offered very readily and everyone goes the extra mile without hesitation.

We cannot thank Sierra enough for all they have done and continue to do to support my husband.

Reply from Malcolm Stewart, Director at Sierra Homecare

Thank you so much for your lovely comments, our team very much enjoy their visits supporting you both.

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Review from P P (Client / Service User) published on 27 April 2026 Submitted via Website
Overall Experience

I have been cared for by Sierra for the last four years, and have found them to be most professional, reliable, punctual and, above all, caring. Every carer is fully aware of my degenerative condition, and yet they all have an amazing sense of humour to lighten up my day.

Reply from Malcolm Stewart, Director at Sierra Homecare

Thank you for this review, it has been our pleasure to support you.

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Review from Elizabeth B (Daughter of Client) published on 24 April 2026 Submitted via Website
Overall Experience

Sierra Homecare provide support to my mum whilst I am at work, assisting with meal preparation, medication prompting and encouraging mum to complete daily exercises. Mum loves to see the carers and has formed great relationships with all of them. Sierra ensure that mum has a small team of regular carers and if a new carer joins the team the carer is accompanied by an established carer until they are ready to work independently. All the carers are professional, caring and compassionate. Mum looks forward to their visits and I feel reassured that mum is being well looked after whilst I am at work.

Reply from Julie Stewart, Manager and Director at Sierra Homecare

Thank you for your kind comments. I am very proud of our team who are all very supportive and kind to our clients. I will feedback to them, thank you.

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Review from Jane B (Daughter of Client) published on 24 April 2026 Submitted via Website
Overall Experience

Sierra are amazing! They visit my dad twice a day. Every employee is so polite and friendly and incredibly patient, while gently encouraging. Not only are they amazing with my dad they are so support of me too. With any extra time they have, they spot things which may need doing around the house and do them, saving me time and giving me more time to sit with dad. The company is very understanding and flexible and have worked together with me as our needs have changed and altered. Their communication is always quick, clear and polite. I really couldn't recommend them enough.

Reply from Julie Stewart, Manager and Director at Sierra Homecare

Thank you so much for your lovely review of our service and I will be sure to pass on your comments to your dad's care team.

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Review from Caroline A (Daughter of Client) published on 24 April 2026 Submitted via Website
Overall Experience

My mum has alzheimers and we needed a Company who we could trust, and would have the skill set to support and care for someone with dementia. Sirerra homecare have been friendly, kind and very skilled at managing my mums needs. I was so happy to find a care company that has a personalised approach and who I can trust. Its so reassuring knowing that such a lovely company is supporting my mum and their communication with us has been excellent. The team from sierrra are amazing and I highly recommend them to anyone.

Reply from Julie Stewart, Manager and Director at Sierra Homecare

Thank you for your lovely comments. Our care team are professional, caring and above all very kind to all of our clients, I am very proud of them all.

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Review from N C (Daughter of Client) published on 24 April 2026 Submitted via Website
Overall Experience

Sierra Homecare has been supporting my parents since June 2023. From the very start, the owner took the time to personally introduce the company, understand our family situation, and clearly explain how they could help. As my parents' needs have grown over time, Sierra Homecare has adapted seamlessly, increasing support with thoughtfulness and care. The team is efficient and professional, but above all, genuinely caring. Their compassion, reliability, and respect have made a real difference to my parents' wellbeing and to our family's peace of mind.

Reply from Malcolm Stewart, Director at Sierra Homecare

Thank you for your kind words, which I will pass on to our team.

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Review from D G (Daughter of Client) published on 14 April 2026 Submitted via Website
Overall Experience

Sierra started to provide carers for my mother in August 24. From our initial meetings to now I have been so impressed by the service they provide. Carers visit mum twice a day and are always punctual, reliable and caring. A weekly schedule of times for visits is provided and this reassures mum and me as I know she is seeing someone every morning and then again in the evening. Any concerns have always been brought to my attention and nothing seems too much trouble. New members of staff are always introduced with familiar faces and I know mum finds this really comforting. The relief I feel knowing she is being taken care of so well has really helped me and the family, and I would not hesitate to recommend Sierra homecare - and have done !

Reply from Malcolm Stewart, Director at Sierra Homecare

It has been our pleasure to support your mum, I will share your kind comments with our team.

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Review from G K (Daughter of Client) published on 14 April 2026 Submitted via Website
Overall Experience

I contacted Sierra Homecare for my parents who are both in their 90s with very limited mobility. They were struggling with the day to day tasks of living in their home, but were adamant that they did not want to move into residential care. The wonderful team at Sierra Homecare have made this possible. From the initial visit to the gradual introduction of all the carers Mum & Dad have felt supported and listened to. The whole team are friendly, kind and caring and all have gone above and beyond in assisting with their daily needs. We have used Sierra Homecare for the last year and would highly recommend their services.

Reply from Malcolm Stewart, Director at Sierra Homecare

Thank you for your very kind review. I will share this with our team.

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Review from S C (Daughter of Client) published on 16 February 2026 Submitted via Website
Overall Experience
Sierra provided the most wonderful ladies to be with my elderly mother.
I had moved in with her to care for her but when I needed a break Sierra were there, for both of us.
Each person who came to be with mum were introduced to her before they were left alone with her, so trust was gained.
They were great company for mum, made her lunch, helped her to get around the house and engaged in conversation .
Sierra are a flexible company who really do understand the needs of the client and that of their families. For me, they came up with suggestions of how they could help more .

Their communication is excellent and every team member I came into contact with was superb. Friendly, caring and very professional.

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Review from john s (Husband of Client) published on 22 January 2026 Submitted via Website
Overall Experience

my wife has been with Sierra homecare for thirteen months she has a carer every day and never been let down all the carers are always cheerful and helpful they help me with problem i have with my mobile phone/laptop/air fryer i would DEFINITIELY RECOMMEND Sierra homecare

Reply from Malcolm Stewart, Director at Sierra Homecare

Thank you for your lovely review, I will pass this on to the care team.

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Review from Teena E (Daughter of Client) published on 20 October 2025 Submitted via Website
Overall Experience

My dad has early on set dementia and we needed a company who we could trust, the staff are amazing. My dad loves to see his carers. He cannot wait for them to visit. This for my family is important, his health and welfare. Sierra HomeCare put us at ease looking after our dad. I would recommend the staff/business at Sierra Home Care 100per cent.

Reply from Malcolm Stewart, Director at Sierra Homecare

Thank you Teena for your lovely review, I will pass this on to the team.

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Review from Gill G (Daughter of Client) published on 14 October 2025 Submitted via Website
Overall Experience

My Mum has dementia and has become quite frail. From the first conversation we felt Sierra understood exactly what Mum needed. As a small Care Agency you don't feel like it's all about the money. They were all extremely professional and a delight to talk to. Mum really enjoyed their visits too. Whenever we had a query or a medical issue the office were always at hand and extremely helpful. When Mum went into hospital Sierra kept in touch with me to see how she was - how lovely is that! I highly recommend Sierra to anyone looking for personal assistance.

Reply from Malcolm Stewart, Director at Sierra Homecare

Thank you for your kind words. It has been our pleasure to support your mum.

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Review from Helen M (Daughter of Client) published on 31 March 2025 Submitted via Website
Overall Experience

I was first introduced to Sierra Homecare a month after my dear father passed away . . As soon as the manager picked up the phone I felt I could talk and the empathy and understanding was immediately there . The manager and her team guided us through and we are now 10 months in. The team at Sierra know exactly her needs and wants they provide a wonderful companionship , outings , walks , meals etc ..The manager is great at the communication side with us and if there are any doubts or concerns they are easily dealt with but of course the experience of the team know just how to help and reassure mum. I've noticed wonderful relationships build with mum and would highly recommend the team to friends and family . Thankyou to the manager for your ongoing help and a special Thankyou to all the ladies of Sierra, you have all slotted into mums life giving both my brother and sister the reassurance and peace of mind we needed .

Reply from Malcolm Stewart, Director at Sierra Homecare

Thank you so much for your lovely review, it really helps us to get feedback (especially positive) I will pass this all on to the team.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 07 October 2021
Overall Good
  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

News (0)

News

There are no news items for Sierra Homecare.

Awards / Recognitions (2)

  • Recipient: Sierra HomecareDate: Friday 30 May 2025
  • Recipient: Sierra HomecareDate: Friday 31 May 2024

Meet the Team (1)

Malcolm Stewart Job Title: Managing director Joined: 2018
Malcolm Stewart

My name is Malcolm Stewart, and I am the founder of Sierra HomeCare, along with my wife Julle.

I decided to set up the company following my own personal experiences when trying to source care for two of my brothers diagnosed with Alzheimer's/Dementia. It was a stressful and emotional time, and I had to face immense challenges, as do so many other families, to secure quality. consistent care for my loved ones.

Like you, I want the best for my family. I don't want my brothers to be passive recipients of care but to be supported to make their own decisions and continue to live their lives as they choose, in their own homes, surrounded by their own belongings and memories, with all the significant benefits this brings to their health and wellbeing.

At Serra HomeCare we are passionate about providing the best quality care and support. We work closely with our clients and their families to provide an individually tailored service that meets our clients ' needs, reflects their choices and supports their families.

Support is provided by our dedicated team, who have been carefully selected for their skills, their values, their kindness and their passion for wanting to make a positive impact on the lives of others.

Frequently Asked Questions about Sierra Homecare

How many Carers does Sierra Homecare employ?

Sierra Homecare employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Sierra Homecare to verify any information. View our terms and conditions. Sierra Homecare has an Enhanced Service - more info.