Excellence Healthcare

Fairgate House, 205 Kings Road, Tyseley, Birmingham B11 2AA
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Top 20 award
10 30 Reviews
  • Excellence Healthcare, Birmingham
Excellence Healthcare provides high-quality care to individuals in their own homes, allowing them to maintain an independent lifestyle with additional support.

The dedicated staff tailor care to meet each person’s unique needs and preferences. Whether someone requires complex care or simply seeks companionship, Excellence Healthcare is there to assist.

Services range from short one-hour sessions to 24-hour live-in care, depending on the individual’s requirements. The team offer a comprehensive range of services, including personal care, medication assistance, cleaning, food preparation, cancer care, palliative care, and dementia care.

The highly qualified staff undergo a rigorous recruitment process, including DBS checks and multiple references, ensuring their competence and commitment.

At Excellence Healthcare, the team strive to enhance the quality of life for every person they care for, allowing every client to live life on their terms.

Excellence Healthcare management duly appreciates your continuous support and level of understanding.

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Care Provided

Types of Home Care

  • Visiting Care
  • Adult Home Care (18+)

Other Care Provided

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment

Funding & Fees

  • Hourly Visiting Care Fees: from £18

Please contact us for further fee information.

These prices are only a guideline, please contact Excellence Healthcare to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Owner

  • Excellence Healthcare

Person in charge

  • Adekunle Kalejaiye (Manager)

Excellence Healthcare Reviews (30)

Total of 30, showing 1-20
10

Excellence Healthcare has a Review Score of 10 (9.993) out of 10, based on 26 reviews in the last 2 years. Over all time Excellence Healthcare has 30 reviews.

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Review from Yasmin A (Daughter of Client) published on 18 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was end of life and discharged from hospital on 11th June 2025. The carers were on hand the very same day we were so overwhelmed as we have never dealt with this type of life event before.. the carers were always so on hand done a thorough assessment on the same day and cared for my dad as if
he was their own father. They washed my dad everyday and changed him, turned him and cared for him properly.. I am very grateful for such good carers thankyou so much I will never forget what you did for my dad you are trustworthy, respected my dad, and genuinely cared for my dad.
Thank you so much.

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Review from S M (Son of Client) published on 12 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service provided by very respectful Carers. The Carers provided my Father the Care as they were providing Care for their own parent. My Family is thankful to all the Carers who provided Care for my father. Very humble, understanding & polite people in the team of Carers. My Humble words can
not express the quality of their services and the respectful manner of providing the services. May God bless you all. That's only the thing I can say.

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Review from Nazia K (Daughter of Client) published on 10 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In my mother's final days, we were blessed to receive care that went above and beyond anything I could have hoped for. Though the time was short, the compassion, dignity, and gentleness shown to her made all the difference-not just to her, but to our whole family.

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Review from Malik N (Son of Client) published on 26 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Service was top class, from start to finish, excellent communication and excellent staff and very friendly, communication was excellent, would highly recommend this company for anyone, top class company.

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Review from Rosemary W (Client) published on 20 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend this service to anyone that is in need of extra help. The care provided was excellent. We felt very safe and very well looked after. The carers were kind and understanding and totally professional.

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Review from Ricki G (Son of Client) published on 16 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful service very professional and very kind and caring with my mother, nothing to much trouble, made my mum feel very comfortable in her time of discomfort and pain,
Always very happy service and always on time

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Review from M P (Son of Client) published on 15 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

For the past two years, Excellence Healthcare has provided exceptional care for my father, who has Alzheimer's. As his condition has progressed, he now requires dedicated support for his daily routine. Compassionate carers assist him in getting out of bed, showering, and eating - care that is thoughtfully
repeated in reverse during the evening. Their unwavering kindness, professionalism, and attentiveness have made a profound difference in his life. Every visit brings him comfort, security, and a sense of trust, knowing he is in capable hands. Excellence Healthcare truly lives up to its name and motto, 'Bringing quality care to your home,' as they embody excellence in every aspect of their service. The carers don't just provide assistance-they bring warmth, dignity, and understanding. Their presence has become an essential part of his daily life, offering not only practical care but emotional support that gives him happiness and reassurance, which means the world to our family.

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Review from Philip B (Son of Client) published on 9 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers were kind and friendly and came 4 times per day on CHC scheme.
I had no problems with them, and everyone was very helpful and kind.
This was provided via NHS trust under the continuing healthcare package

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Review from Fay E (Wife of Client) published on 19 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent compassionate and genuinely caring carers. They supplied end-of-life care to my husband throughout his last weeks. They all went above and beyond for both my husband and our family unit. All my husband's care needs were met to a standard that exceeded expectations. They were genuine it felt
as though we had known them for a very long time becoming friends was such an easy task for them with my husband and my small children alike. I can't praise them highly enough and would definitely recommend 100% to any family looking for a loved one's care needs to be met.

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Review from Julie F (Wife of Client) published on 7 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers from Excellence are absolutely amazing and I would recommend them to anyone. They looked after my husband with such care and respect at all times. They were always so friendly and took time with him to understand exactly what he needed as he couldn't really communicate. The whole team is
absolutely brilliant and I am so grateful to them for all they did for us all.

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Review from Jean E (Wife of Client) published on 4 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We found the carers experienced, very caring and friendly. They treat my husband with care and dignity and even managed to get a smile or two out of him. The rest of the family have been very pleased with their care and visitors have remarked on their friendliness. I have been particularly grateful
to Lara for her kindness and support. I would not hesitate to recommend Excellence Healthcare

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Review from Michelle N (Daughter of Client) published on 26 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can only reiterate the previous comments. The excellent team are professional, and caring, treating my mom with kindness and dignity. They have always arrived on time, chatted with her and calmed her. It is/ has been a difficult time, but as a family, we feel reassured and supported by the team. Thank
you all.

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Review from Z K (Granddaughter of Client) published on 16 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very gratefull to all the team especially the amazing carers who came out to look after my grandad we loved the service you provided outstanding lovely amazing fabulous team you are. I would always recommend you and future hope to see you in a better situation then we met this time.

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Review from N D (Daughter of Client) published on 2 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care provided was above and beyond that I expected. Carer's were very understanding of mum's specific needs and were very patient as she deteriorated and if we requested anything to be done differently it was addressed immediately. The team were very gentle and caring but professional. Always on Time
and called to let us know if there was a change or problem. Highly recommended team and would use them again if need be.

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Review from Yvonne C (Daughter of Client) published on 31 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was discharged from the hospital to home with end-of-life care in place. The care and respect that the Excellence Health Manager and his assistants have given to my father over the months since then has been consistently high. The manager has always been approachable should my sister or myself
have concerns about my father's needs and capabilities. Consequently, my father has since recovered enough to return to independent living at home. We would not hesitate to contact Excellence Health Care if at some point my father (or mother for that matter) needs care in the future.

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Review from Z H (Wife of Client) published on 26 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellence Healthcare cared for my beloved with the utmost respect and dignity at all times.
At every visit, my beloved was treated with kindness.
They were gentle yet professional at all times speaking to him to make him feel at ease. They were extremely helpful and supportive.
His comfort was our
priority and the manager and his team went above and beyond for our family. I feel blessed that they were able to give my beloved the best.
As a family, we will forever be grateful for the care my beloved received they were a part of our family for a while but we will remember them always.
I wish Adethe manager

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Review from P H (Grandson of Client) published on 17 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly staff that engaged well with my nan and made her feel comfortable. Communication was great and was key to making sure my nan had everything she needed, when she needed.
Would recommend this company.

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Review from Sonam J (Daughter of Client) published on 12 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellence Healthcare the name speaks for the service we received for my father, my father received care from the team for his last month of life, the team was very considerate, respectful and caring nothing was impossible with the care of my Dad. As I was the main carer for my dad up until Excellence
came in, I made sure main priority was dad's dignity, he was comfortable and independent as long as possible, however as my father's health deteriorated the team at Excellence where here to assist they went over and above to make sure dad was comfortable as possible, my dad was just over 81 and up until 10 days before he left this temporary world Dad was very independent, the manager and his team developed not just a caring relationship with my father but a highly respected relation my dad was very comfortable with the team. Me and my family will never forget how much the team at Excellence did for my dad they cared for him as the way I would myself. 5-star service from Excellence Healthcare.

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Review from Mohammad H (Son of Client) published on 11 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The best team ever.
So much love and care exceptional service by a highly professional care company.
They were very understanding of my father and my needs.
They accommodated my job needs and always showed flexibility.
They built a loving relationship with my entire family.
They are now no different
to family.
Well done and thank you so much.

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Review from Gwen C (Daughter of Client) published on 1 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall Experience 5 out of 5. Our family can truly say the care and support that was given to our father was very professional and dignified the overall care was appreciated by all the family, especially at such a difficult time. Nothing was too much trouble for the manager and his team The duty of
care and comfort to our dad was the Manager's main priority. Our family cannot thank you enough for being there for our father and also for all of the care and support you gave us as a family in such a short time. They provided excellent end-of-life care.

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Current Review Score: 10.0 (9.993)

Overview of Review Score

The Review Score of 10 (9.993) out of 10 for Excellence Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.993 for Excellence Healthcare is calculated as follows: ( (145 Excellents x 5) + (1 Goods x 4) ) ÷ 146 Ratings = 4.993

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Excellence Healthcare is based on 26 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 May 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Frequently Asked Questions about Excellence Healthcare

What Type of Services does Excellence Healthcare offer?

Excellence Healthcare offers Home Care.

How many Carers does Excellence Healthcare employ?

Excellence Healthcare employs 15 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Excellence Healthcare to verify any information. View our terms and conditions. Excellence Healthcare has an Enhanced Service - more info.