Excellence Healthcare

Fairgate House, 205 Kings Road, Tyseley, Birmingham B11 2AA
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Top 20 award
10 30 Reviews
  • Excellence Healthcare, Birmingham
Excellence Healthcare provides high-quality care to individuals in their own homes, allowing them to maintain an independent lifestyle with additional support.

The dedicated staff tailor care to meet each person’s unique needs and preferences. Whether someone requires complex care or simply seeks companionship, Excellence Healthcare is there to assist.

Services range from short one-hour sessions to 24-hour live-in care, depending on the individual’s requirements. The team offer a comprehensive range of services, including personal care, medication assistance, cleaning, food preparation, cancer care, palliative care, and dementia care.

The highly qualified staff undergo a rigorous recruitment process, including DBS checks and multiple references, ensuring their competence and commitment.

At Excellence Healthcare, the team strive to enhance the quality of life for every person they care for, allowing every client to live life on their terms.

Excellence Healthcare management duly appreciates your continuous support and level of understanding.

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Care Provided

Types of Home Care

  • Visiting Care
  • Adult Home Care (18+)

Other Care Provided

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment

Funding & Fees

  • Hourly Visiting Care Fees: from £18

Please contact us for further fee information.

These prices are only a guideline, please contact Excellence Healthcare to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Owner

  • Excellence Healthcare

Person in charge

  • Adekunle Kalejaiye (Manager)

Excellence Healthcare Reviews (30)

Total of 30, showing 21-30
10

Excellence Healthcare has a Review Score of 10 (9.993) out of 10, based on 26 reviews in the last 2 years. Over all time Excellence Healthcare has 30 reviews.

Overall Experience

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Date Published

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4

Review from Claire F (Daughter of Client) published on 6 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that was given to my dad was dignified, professional, and so appreciated by all of my family at such a fragile time, nothing was too much trouble for the manager and the team and I can honestly say hand on heart recommend this health care provider to anyone that needs further support at home.
The duty of care and comfort to my dad was the Manager's utmost priority and it showed, that my family cannot thank you enough for being there for my dad and also for all of the support you gave us as a family through a very difficult time. My dad was a proud independent man, who had such a big heart of gold to help others, I truly believe you have a big heart also because to care for the patients the way you do shows so much about the person you are - thank you we now class you as our friends.

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Review from Beryl O (Wife of Client) published on 5 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the manager and his team enough for the wonderful care they gave my husband. Although only with us a short time, they provided excellent end-of-life care. I was especially pleased with how kindly they treated him being so gentle due to his frailty. It’s very hard to let someone come into
your home and to trust them with your loved one but from our first meeting the manager and his team put us at ease and we had total confidence in them. They soon became like family. My family and I would highly recommend this wonderful company that really do put the care in their caring.

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Review from T F (Daughter of Client) published on 25 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot praise Excellence Healthcare enough for the care they provided for my stepdad. The manager and all the staff were just fantastic. Very caring. They were so much better than the care which was initially provided by the NHS.
They came out several times a day and each time were so polite and
caring towards my stepdad providing the best care possible for him. Cannot thank them enough for all they did.

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Review from Saima N (Daughter of Client) published on 5 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience was excellent with all of the carers. They have done more than we asked of them. They always tried to make my mother comfortable as much as they could do. They always maintained a friendly atmosphere with my mother and family members as well. We are very grateful and thankful for their
efforts. May God give them long life and keep the teamwork that you are doing.

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Review from Lee H (Son of Client) published on 3 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellence helped care for my mother who has dementia. They had also looked after my father for the final 2 weeks of his life and we therefore knew how amazing the standard of care was. The ladies treated Mom with so much dignity and compassion, always calm, caring and so considerate. Nothing was too
much trouble. The smile on Mom's face when they arrived each visit said everything.
We have now had to make the decision to put Mom into full-time care due to her needs, however, we will be eternally grateful to the ladies from Excellence who were amazing. I would be the first to recommend this agency looking for care in the future.

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Review from J H (Daughter-in-law of Client) published on 3 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After our father was diagnosed with terminal cancer, the manager and his team took over his care at home for the final 2 weeks of his life. After previously using a different care provider and being what can only be described as disappointing, Excellence came into our lives and were amazing; they definitely
lived up to their name. So calm, caring and considerate, we couldn’t have asked for a better service. We were so lucky to be introduced to this agency and so happy that with their help, Dad's last few weeks were made so much more comfortable by the wonderful staff. I would highly recommend Excellence to anyone seeking a caregiving service.

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Review from Pamela L (Daughter of Client) published on 15 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was caring for my dad at home who was on end-of-life care. Excellence Healthcare took over the care service that Dad was provided with and I’m so happy they did.
The manager is such a genuinely lovely person who went over and above to provide my dad’s care. He really does care about the work he does
and it shows in how he respects and interacts with people.
My dad loved him and although he had dementia and would forget who his carers were, I could see how relaxed the manager and the other carers on the team made Dad feel.
I would recommend this care company to anyone and just felt such relief that when I wasn’t with my dad, he was being cared for during the care calls.
Thank you and your team for all your hard work. Thank you for caring so much. It’s nice to know people like you are in the care field providing quality care and that you’re passionate about what you do. You make a difference not only to your patients but also to the families. I can’t thank you enough.

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Review from K L (Wife of Client) published on 15 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant care is given to my husband. Very polite and thorough. Really understanding. We are very fortunate to have the owner of the company attend to my husband for his care. They have been attending since January 2023 and we have no issues to complain about.

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Review from Shahid M (Son of Client) published on 15 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellence means excellence and they provide what they say, very kind and very polite staff with a professional approach, making a huge difference to the family and client. Highly recommended.
Thank you so much to the team.

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Review from Christine P (Daughter of Client) published on 12 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellence Healthcare have been looking after our mom since September 2017. We couldn't have found a better company. They gave Mom the best care that they could and all of the staff were so kind and thoughtful. Mom always looked forward to seeing them every day. We have so much to be grateful for from
the manager down to all the carers. They last cared for Mom on Wednesday 24th July 2019, as Mom passed away early morning on 25th July. The manager and each one of the carers came in to say goodbye, which was very kind and thoughtful. Excellence is the correct name for them.

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Current Review Score: 10.0 (9.993)

Overview of Review Score

The Review Score of 10 (9.993) out of 10 for Excellence Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.993 for Excellence Healthcare is calculated as follows: ( (145 Excellents x 5) + (1 Goods x 4) ) ÷ 146 Ratings = 4.993

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Excellence Healthcare is based on 26 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 May 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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