Heritage Healthcare (Swansea)

I am very pleased with the service for Heritage. Carers are very good always happy with positive energy.

My care with Heritage is excellent, all carers show care with dignity and personal care is excellent my dignity always preserved. My carers are always smiling and happy and so helpful especially in day to day care and emergencies in my family.

We have found the Heritage carers to be exemplary. Without exception, the heritage carers have been consistently professional and have treated my mother with respect and dignity and infinite patience.

My husband, John, receives care which is excellent, can't fault any one the the carers for all their help with John. All are kind and considerate, and sees to all his needs with care and attention always.

The carer was absolutely amazing just now with my Mother visit, my Mother hopes to see her very soon, every aspects of care were perfect, from changing her, making food and generally talking to her, that really picked her spirit up, thank you

The carers are good, they respect the service user and me and the care they give him is excellent. One carer stands out to us as a family, he is very caring, thoughtful and helpful. both the service user and I can't praise him enough. Well done Heritage.

I'm happy with the service the carers give, some of the cares go that extra bit and it's very much appreciated. All very friendly. Thanks.

Excellent experience, part of the family.

Honestly couldn't be more disgusted in the service that my parents have received, to find that when we in trust these providers to help and support my parents whilst we are working to actually see with my own eyes that other than giving out medication they do not do anything other than make more mess than to begin with. They can be rude and extremely lazy and treat my mother as though she is stupid.

The overall service, care and support provided is good. On the whole the carers do their jobs satisfactorily, giving sufficient support and care when they look after me. There are some carers who are more caring than others and will do more than they are required to do which is much appreciated. The majority of the carers treat em with respect and make sure that I never feel uncomfortable. The staff and management are willing to help with any problems that might occur. The service that we have just meets the standards required but could be improved to reflect the financial list of the service.

Excellent!

There was an error when the pharmacy delivered someone else's medication to her home and the carer dispensed it. The list of medications on page 34 of her file had one of the doses wrong. Some of the carers are unfamiliar with putting her hearing aids in and one did not even close the battery compartment. I have only received one invoice as her care commenced on 05/02/24 and that was wrong, but following my phone call, quickly rectified. My mother says the carers are very polite, attentive and punctual.

I would like to express my thanks for the wonderful care and support the carers are giving my husband. They are so helpful in caring for his needs. Nothing is too much trouble for them. They are very helpful and are always smiling. We are so glad to have such wonderful carers and management.

Heritage Healthcare, what an amazing company to have partnering up with myself as my partner's carers. We would never cope without them, they are our extended family. If we didn't have them my partner would be living in a care home. The quality of care they provide to us is exceptional. And we both know if there are any issues or emergencies they are at the end of the phone for us. We would highly recommend them to everybody. A massive thank you and well done to Heritage Healthcare.

Outstanding care, punctual and if running late, they ring carers always have time for a chat with my dad and myself. They know him pretty well now and his sense of humour. One day in particular the carer said he didn't think dad was sounding himself, I just thought I was being a anxious carer, they suggested to get a GP out which we did, my dad had had a mini stroke. I cannot fault their care at all and management are extremely helpful an I would highly recommend this company.

Staff are excellent. Friendly and helpful. Nothing is too much trouble. They engage with my father and are very caring.

Really pleased with all the carers, they are all brilliant, caring, helpful and patient when my mum is angry. She's not the best with anyone and they all work through it and comfort her. I can't ask for a better care service and I recommend Heritage to everyone, they are 100%. I wouldn't want to lose them, they are all lovely with my mum. Even when she's been unwell and gone into hospital, they all have enquired how she is doing. I thank you all, I always refused carers for Mum for a long time, but I fell on my feet having Heritage. Thank you!

Sometimes, staff, have difficulty understanding me and their group's English needs to improve and language skills, training is needed. I also have difficulty understanding what some carers are saying to me. This is the only area where I think the service could be improved in all other ways it meets my needs and the staff help my wife care for me.

Came to help when the electric when we had a power cut in the early morning.

The care is exemplary and everyone is very accommodating. I cannot thank Heritage enough! 100/10!