Silverstars Care

The Old Glove Factory, Bristol Road, Sherborne DT9 4HP
Review Us
9.8 15 Reviews
  • Silverstars Care, Sherborne
Silverstars Care is an award-winning provider of compassionate, person-centred home care and live-in care across Dorset and Somerset. The agency supports individuals to live independently, safely, and comfortably in their own homes, with services tailored to each person’s unique needs and lifestyle.

Their dedicated team offers flexible support ranging from daily visits and companionship to continuous live-in assistance and complex care. Every plan is built around dignity, respect, and genuine connection.

Recognised for excellence and community impact, Silverstars Care continues to make a meaningful difference - combining professionalism, empathy, and reliability to deliver care that truly enhances quality of life and peace of mind for every client.

Care Provided by Silverstars Care

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £33.25 – £37
  • Weekly Live-in Care Fees: £1150 – £1450

Domestic and sitting service - 26.40


(Bank Holiday 30 minutes- £30.50, 45 minutes - £37, 60 minutes - 45.50


Nights: Asleep Night- £170. Awake Night-£236.


Extras: One-off administration and assessment fee - Free


£3 urban (counted from office address DT9 4HP, Sherborne)
75p per mile rural area


Rates double on Christmas, Boxing Day and New Years Day

These prices are only a guideline, please contact Silverstars Care to find out the exact price for your requirements.

Contact Silverstars Care to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Silverstars Care to get a personalised quote.

Good to Know

Owner

  • Silverstars Care Ltd
  • Privately Owned

Person in Charge

  • Tina Merricks (Manager)
9.8

Silverstars Care has a Review Score of 9.8 (9.849) out of 10, based on 15 reviews in the last 2 years.
Over all time Silverstars Care has 15 reviews.

Overall Experience
  • 13
  • 2
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Date Published
  • 15
  • 3
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  • 15
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Reviewer Connection to Silverstars Care
  • 6
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Total of 15, showing 1-15
Review from Stephen R (Client) published on 21 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have had my care at home buy a team
Of carers who are the most caring and thoughtful people I have ever met . I feel relaxed with my carer I receive they are all amazing and look forward them coming. The on call and office team as always helpful and to there best to accommodate all my needs.
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Review from G F (Client) assisted by family/friend published on 11 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
When I found I was to be part of Silverstars Care I need that many clients found they made friends with their regular carers. After a few weeks I found exactly that - carers became friends. My family is also pleased with the way the care is carried out and kept in touch with any problems. However having
said this I found one carer fell short of the standard required. I am now paying for 45 mins in the morning and 15 mins in the evening. I receive 20 mins in the morning & 5 mins, with no interaction or friendships. I complained to the office this carer did a few tasks that were missed previously but her attitude has not changed.
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Review from M G (Brother of Client) published on 25 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I highly recommend Silver Stars care.
We contacted them to support us on a day trip for our brother, who has late-stage MND.
The lady was always quick, clear and empathetic to our particular circumstances and needs and helped us get organised for the day.
Our carer was diligent, thorough, kind
and clearly experienced in this specialist type of care. He looked after our brother with dignity and great care, and he was lovely company to have with us on the trip too. We had peace of mind that we had excellent support with us.
Can't recommend them highly enough. Thank you for making our special day trip operate smoothly.
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Review from Ian B (Client) published on 14 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
As per my memory, I have been getting service from Silver Stars for the last 3 years. I am very happy with the management and the service that I am getting from them. The carers who are attending for me are brilliant. They do their best for me always. I highly recommend Silverstars to anyone who is
seeking care support.
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Review from R W (Client) published on 3 January 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Silver Stars it can be said are excellent at communication phone. They are pleasant, helpful and unruffled.
If changes to arrangements are in the pipeline I can usually contact a member of staff during the late afternoon. While ready to react to events carers can point to a very acceptable record
for punctuality and they have a sense of humour
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Review from sue o (Daughter of Client) published on 3 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father receives excellent care from this team of carers. They arrive when they say they will and help him get up, washed/showered and dressed. He thinks very highly of them all. The Rota is sent out every evening so I can tell him in advance what time they are arriving the following morning. Very
reassuring for the family too. No complaints.
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Review from Pete H (Husband of Client) published on 31 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I find Silverstars Care to be a really outstanding care provider. The overall care is exceptional. Each carer is very attentive and thoughtful of the needs of my wife. They all help her with compassion and in a friendly manner, which helps her a great deal. The atmosphere they create is a real help
to me and I am very grateful for it.
Also, I must say that not only are the staff friendly and cheerful, but they have shown great professionalism and have given me good advice about the care needs of a person with Alzheimer's.
All staff arrive on time, as per the comprehensive rota that the office sends out to me - which again is a real help for me to know when staff are arriving.
Overall, I am so pleased to have Silverstars helping my wife and I through this journey - I would highly recommend them.
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Review from A E (Son of Client) published on 31 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Extremely understanding and always looking to meet the client's wishes - and even
demands.
Very predictable and reliable. They have gone out of their way to increase calling frequency from 2x to 3x a day.
A good history and record of each visit is made and on the infrequent times I have called I
have always had the feeling that they were fully on top of events on the day with my mother.
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Review from Alison C (Partner of Client) published on 13 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every carer has been excellent, on time, very cheerful attitude and treats my partner with compassion and care and is always polite. I personally wouldn't know how I would cope without them, as before getting my partner showered and dressed was so hard and made my back ache etc. So thank you very much
for your help.
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Review from M W (Client) published on 31 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the support and services provided by Silverstars. It is fantastic value for money and the support is excellent.
Reply from Toni Wiesner, Marketing at Silverstars Care
Thank you for your wonderful review! We're thrilled to hear that you're happy with our support and services and find them to be excellent value for money.
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Review from S W (Son of Client) published on 30 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I think overall the care has been amazing.
There have been a couple of times that I have been fortunate to be there, things would be a bit different.
Very friendly, and you can tell the people that care.
Some spend the time chatting with mum, 1 or 2 do what they have to and go.
Overall my mum is
happy.
Reply from Toni Wiesner, Marketing at Silverstars Care
Thank you for your thoughtful review. We're delighted to hear that overall, you find our care amazing and that your mum is happy. We appreciate your observations about our team. We're committed to…read more
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Review from Roger D (Husband of Client) published on 30 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Carers excellent and one visit a day at 9.00 is very acceptable. Hopefully this will continue as it has for the last year. My wife has a wash every morning which is essential as she is bed-bound and her skin needs to be checked regularly, which is important and is being done regularly.
Reply from Toni Wiesner, Marketing at Silverstars Care
Thank you for your kind words. We're glad to hear that the care provided has been excellent and that the daily 9:00 am visits are working well for you and your wife. Ensuring your wife receives her…read more
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Review from Susan B (Daughter of Client) published on 29 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Silverstars care team provide everything you require. All needs are met. Staff and carers are friendly, reliable, thorough and caring. I have complete peace of mind knowing my elderly mother is being looked after so well when I’m not there.
Reply from Toni Wiesner, Marketing at Silverstars Care
Thank you so much for your kind words and positive feedback! We are thrilled to hear that you are satisfied with the care provided by our Silverstars Care team. Ensuring the well-being and happiness…read more
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Review from L E (Daughter-in-law of Client) published on 29 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having had a holiday during May, we were pleased with the extra care we had asked to be done. Everyone was great, the care and times were spot on. My Mum-in-law had no problems while we were away and so we were able to enjoy our holiday.
Reply from Toni Wiesner, Marketing at Silverstars Care
Thank you for sharing your positive experience with us! We are delighted to hear that you were pleased with the extra care provided for your mother-in-law during your holiday in May. It's wonderful to…read more
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Review from Richard D (Client) assisted by family/friend published on 20 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always found every carer that comes to me to be very professional, caring and easy to talk to. Consequently, I look forward to their visits. Any problems we might have, have always been sorted out proficiently by the office staff too.
Reply from Toni, Marketing at Silverstars Care
Thank you so much for your kind words! We're delighted to hear that our carers and office staff have met your expectations and provided you with the support you need. Your positive feedback encourages…read more
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Current Review Score: 9.8 (9.849)

Overview of Review Score

The Review Score of 9.8 (9.849) out of 10 for Silverstars Care is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.849 for Silverstars Care is calculated as follows: ( (73 Excellents x 5) + (13 Goods x 4) ) ÷ 86 Ratings = 4.849
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Silverstars Care is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Apr 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

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Meet the Team (4)

Tina

Tina Merricks

Job Title: Registered Manager Joined: 2023

Hello, I'm Tina, the registered manager at Silverstars Care. I thrive on challenges and strive for optimal results in my role.


My priority is delivering exceptional care to our members while ensuring all staff members feel valued. Outside of work, I cherish time with my family and indulge in well-deserved holidays. I'm also a passionate animal lover, with four dogs and four cats.

Vicky

Vicky Osbourne

Job Title: Finance Manager Joined: 2019

I'm Vicky, the Finance Manager at Silverstars Care. Beyond managing finances, I assist with administrative tasks and enjoy engaging with office staff, carers, and clients, providing a listening ear. Outside of work, I'm sociable, spending time with friends and family. I also love walking, often accompanied by my dog.

Tracy

Tracy Higgins

Job Title: Care Coordinator Joined: 2023

Hello, I'm Tracey, the Care Coordinator at Silverstars Care.


My primary role involves ensuring that clients receive their scheduled care calls at the right times to meet their needs.


Additionally, I coordinate care visits for carers, aligning them with their availability throughout the day. Outside of work, I enjoy reading and indulging my inner child by building LEGO models. I cherish time spent with my family and, of course, my dogs.

Ewelina

Ewelina Wiesner

Job Title: CEO Joined: 2015

SilverStars Care was founded in 2017 by Ewelina, a dedicated care professional with over two decades of experience in the field. Driven by a passion to deliver the highest quality of domiciliary care, Ewelina assembled a select team of caring professionals who shared her vision.


From the outset, Ewelina's focus has been to provide punctual, professional, and confident care, underpinned by fairness and heartfelt compassion.

Frequently Asked Questions about Silverstars Care

What Type of Services does Silverstars Care offer?

Silverstars Care offers Home Care.

How many Carers does Silverstars Care employ?

Silverstars Care employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Silverstars Care to verify any information. View our terms and conditions. Silverstars Care has an Enhanced Service - more info.