Safe Harbour Homecare is a domiciliary care provider, giving clients across East Hampshire the chance to continue living independently and with dignity in their own homes.
Experienced, skilled staff offer the added assurance that they will provide the right care and attention to individual clients to meet people's needs.
Home care services include personal care, companionship, medication assistance and help going out into the community.
Care Provided by Safe Harbour Homecare Ltd
Types of Home Care
Visiting Care
Live-in Care
24 Hour Care
Overnight Care (Waking)
Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
30 minutes
Contract Durations
Ongoing / Long Term
Respite / Short Term
Age Ranges
Older Person Care (65+)
Younger Adult Care (18-65)
Personal Care Services
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance
Household Services
Cleaning Service
Food Preparation & Serving
Shopping Service / Errands
Nursing / Nurse Led Care
Stoma Care
Catheter Care
Other Care Provided
Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Alcohol / Drug Misuse
Hospital Discharge
Funding & Fees
Daily Charges per Person
Type of care
Permanent
Hourly Visiting Care
£27 - £31
Weekly Live-in Care
£1,950 - £2,100
Fees vary based on specific requirements. Please enquire for more information.
The price(s) shown are provided by the agency. Contact Safe Harbour Homecare Ltd for full pricing details and T&Cs.
Contact Safe Harbour Homecare Ltd to get a personalised quote:
Safe Harbour Homecare Ltd has a Review Score of 9.6 (9.617) out of 10, based on 15 reviews in the last 2 years. Over all time Safe Harbour Homecare Ltd has 26 reviews.
Review from M S (Son of Client) published on 5 August 2026 Submitted via Website•
Overall Experience
My mother was diagnosed with Alzheimers in March 2025, as the disease progressed we needed help from a care company. We had been recommended Safe Harbour, so with there help with mum, we managed to keep mum in her home for a year before she needed around the clock care.
The staff are really...
My mother was diagnosed with Alzheimers in March 2025, as the disease progressed we needed help from a care company. We had been recommended Safe Harbour, so with there help with mum, we managed to keep mum in her home for a year before she needed around the clock care. The staff are really professional and polite, they made mum feel safe in her own home and there was no problem with asking for additional support from the management.
They are a really professional company and friendly, making you at ease knowing that mum was well cared for and in safe hand.
↩Reply from Charlotte Smith, Registered Manager at Safe Harbour Homecare Ltd
Thank you for your kind words. I'll pass your feedback on to the team. I'm so pleased we were able to support you in caring for your mum.
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Review from David W (Client / Service User) published on 30 July 2026 Submitted via Postal Card•
Overall Experience
I find the services of Safe Harbour to be excellent in every respect. My only criticism is that they are unable to fulfil all the time slots that I request.
I find the services of Safe Harbour to be excellent in every respect. My only criticism is that they are unable to fulfil all the time slots that I request.
↩Reply from Katie Kefford, Commercial and Regulatory lead at Safe Harbour Homecare Ltd
Thank you so much for your kind words and for taking the time to share your experience with Safe Harbour. We are delighted to hear that you find our services excellent and that we have been able to support you positively.
We also appreciate your feedback regarding the availability of requested...
Thank you so much for your kind words and for taking the time to share your experience with Safe Harbour. We are delighted to hear that you find our services excellent and that we have been able to support you positively. We also appreciate your feedback regarding the availability of requested time slots. We understand how important flexibility and consistency are, and while we always do our very best to accommodate individual preferences, demand can occasionally make this challenging. Please be assured that we continually review our staffing and scheduling arrangements to improve availability wherever possible. Thank you again for your valued feedback and for choosing Safe Harbour. We look forward to continuing to support you and providing the highest standard of care and service. Warm regards,
The Safe Harbour Team
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Review from C S (Granddaughter of Client) published on 13 July 2026 Submitted via Website•
Overall Experience
We honestly can't thank the team at Safe Harbour Homecare enough for everything they've done for our nan. From day one, they've treated her with so much kindness, compassion, and respect, making her feel comfortable, valued, and genuinely cared for.
The carers always go above and beyond, not only...
We honestly can't thank the team at Safe Harbour Homecare enough for everything they've done for our nan. From day one, they've treated her with so much kindness, compassion, and respect, making her feel comfortable, valued, and genuinely cared for. The carers always go above and beyond, not only supporting her with her daily needs but also taking the time to chat, make her smile, and brighten her day. It gives our whole family such peace of mind knowing she's in such safe and caring hands.
The professionalism, reliability, and genuine compassion shown by every member of the team have been outstanding. We truly appreciate everything you do and couldn't recommend Safe Harbour Homecare highly enough. Thank you for making such a positive difference to our nan's life and to our family.
↩Reply from Katie Kefford, Commercial and Regulatory lead at Safe Harbour Homecare Ltd
Thank you so much for your kind and heartfelt words. It means the world to us to know that your nan feels comfortable, valued, and well cared for. Our team is passionate about providing compassionate, person-centred care, and we are delighted to hear that this has made such a positive difference to...
Thank you so much for your kind and heartfelt words. It means the world to us to know that your nan feels comfortable, valued, and well cared for. Our team is passionate about providing compassionate, person-centred care, and we are delighted to hear that this has made such a positive difference to both your nan and your family. Thank you for your trust, recommendation, and support, it is truly appreciated.
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Review from R M (Son of Client) published on 2 December 2025 Submitted via Postal Card•
Overall Experience
Mum likes most of the carers over the past years. Mum is mistrustful of management visits. Mum is not an easy person to manage so we are pleased that carers are generally tolerant and respectful and cope well with her mishaps.
Mum likes most of the carers over the past years. Mum is mistrustful of management visits. Mum is not an easy person to manage so we are pleased that carers are generally tolerant and respectful and cope well with her mishaps.
↩Reply from Emma McCrory, Homecare Manager at Safe Harbour Homecare Ltd
Thank you for your feedback. Were pleased your mum has had positive experiences with our carers and appreciate your recognition of their patience and professionalism in supporting her.
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Review from D G (Client / Service User) published on 1 December 2025 Submitted via Postal Card•
Overall Experience
I enjoy seeing the carers and look forward to the visits. They are all so helpful and kind and have the right attitude for dealing with the elderly.
I enjoy seeing the carers and look forward to the visits. They are all so helpful and kind and have the right attitude for dealing with the elderly.
↩Reply from Olivia Mead, Business Development Manager at Safe Harbour Homecare Ltd
Thank you for the kind words, I will relay this back to the team.
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Review from Christine Y (Client / Service User) published on 20 October 2025 Submitted via Postal Card•
Overall Experience
The care I receive is excellent, the carers are so friendly. It's lovely to see them all. I also enjoy my weekly social visit out. It's lovely to have someone to chat with over a cup of coffee.
The care I receive is excellent, the carers are so friendly. It's lovely to see them all. I also enjoy my weekly social visit out. It's lovely to have someone to chat with over a cup of coffee.
↩Reply from Charlotte Smith, Registered Manager at Safe Harbour Homecare Ltd
Thank you Christine for taking the time to leave us a review. I will pass this over to the team.
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Review from B C (Husband of Client) published on 8 October 2025 Submitted via Website•
Overall Experience
All carers are friendly, polite and professional in their care for Jane. They ensure that her needs are met before leaving and although Jane has dementia do not appear to be phased by her fluctuating and mercurial moods and stubbornness
All carers are friendly, polite and professional in their care for Jane. They ensure that her needs are met before leaving and although Jane has dementia do not appear to be phased by her fluctuating and mercurial moods and stubbornness
↩Reply from Charlotte Smith, Registered Manager at Safe Harbour Homecare Ltd
Thank you for taking the time to complete a review. I will pass this over to the carers.
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Review from Lillian Lucy D (Client / Service User) published on 7 October 2025 Submitted via Postal Card•
Overall Experience
Happy with the current service. Always a pleasure to see them. Happy to help when they are asked to do anything in the house. I look forward to seeing them.
Happy with the current service. Always a pleasure to see them. Happy to help when they are asked to do anything in the house. I look forward to seeing them.
↩Reply from Charlotte Smith, Registered Manager at Safe Harbour Homecare Ltd
Thank you for the kind words, I will relay this back to the team.
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Review from Janet R (Sister of Client) published on 25 September 2025 Submitted via Postal Card•
Overall Experience
We visit every couple of months. We find the clients to be happy and as comfortable as they can be considering both their health situations. The care staff that we have met are very attentive and caring.
We visit every couple of months. We find the clients to be happy and as comfortable as they can be considering both their health situations. The care staff that we have met are very attentive and caring.
↩Reply from Charlotte Smith, Registered Manager at Safe Harbour Homecare Ltd
Thank you for your kind words I will pass over to the team.
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Review from D G (Client / Service User) published on 8 April 2025 Submitted via Postal Card•
Overall Experience
I've been with Safe Harbour now for 6 weeks, I have previously had different carers. I was apprehensive of going with another care company. Safe Harbour carers are chalk and cheese to the previous carers. It is extremely convenient to have carers arrive on time every day. The other carers turned up...
I've been with Safe Harbour now for 6 weeks, I have previously had different carers. I was apprehensive of going with another care company. Safe Harbour carers are chalk and cheese to the previous carers. It is extremely convenient to have carers arrive on time every day. The other carers turned up whenever and mucked my daily routine up, without exemption Safe Harbour carers have been wonderful, very consistent, caring and willing to learn. It appears to me, that any jobs that need doing, they accommodate this. They have helped me sort new equipment. I am very happy with the care I receive and so is my family.
↩Reply from Annette Durrant, Area Manager at Safe Harbour Homecare Ltd
Oh this is so lovely, I will pass on the comments to the team, thank you for taking the time to review the care.
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Review from L H (Client / Service User) published on 20 March 2025 Submitted via Postal Card•
Overall Experience
Since joining Safe Harbour find their services really good. Rota each user really helpful and time keeping very reliable. Carers very good and helpful.
Since joining Safe Harbour find their services really good. Rota each user really helpful and time keeping very reliable. Carers very good and helpful.
↩Reply from Annette Durrant, Area Manager at Safe Harbour Homecare Ltd
Thank you for your kind words I will pass these on to the staff.
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Review from M H (Son of Client) published on 20 March 2025 Submitted via Postal Card•
Overall Experience
The staff are very friendly, attentive, caring and very patient. They talk to her as a human being.
The staff are very friendly, attentive, caring and very patient. They talk to her as a human being.
↩Reply from Annette Durrant, Area Manager at Safe Harbour Homecare Ltd
Thank you for your kind words really lovely to hear I will pass on your comments to the staff.
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Review from L E (Daughter of Client) published on 5 March 2025 Submitted via Postal Card•
Overall Experience
Safe Harbour's swift response to help us care for my father was exactly what we needed. Morning and evening visits organised by their kind and efficient supervisor were just what we needed in caring for Dad.
Every members of the caring team made a tremendous effort to assist Dad especially as his...
Safe Harbour's swift response to help us care for my father was exactly what we needed. Morning and evening visits organised by their kind and efficient supervisor were just what we needed in caring for Dad. Every members of the caring team made a tremendous effort to assist Dad especially as his needs intensified.
The warmth, friendliness and friendliness of the caring team was excellent. We would strongly recommend - Safe Harbour Homecare.
↩Reply from Annette Durrant, Area Manager at Safe Harbour Homecare Ltd
Thank you so much for the kind words, I will pass on your comments to our wonderful care staff.
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Review from K A (Father of Client) published on 18 February 2025 Submitted via Postal Card•
Overall Experience
Care for my daughter resumed back to normal following the Christmas and New Year. Two carers were back in the swing of things, carrying out their duties to a high standard. They also go above and beyond by helping out domestically. The only thing I would add is that when carers go off sick (which...
Care for my daughter resumed back to normal following the Christmas and New Year. Two carers were back in the swing of things, carrying out their duties to a high standard. They also go above and beyond by helping out domestically. The only thing I would add is that when carers go off sick (which occurred) there is no one available to take their place. Fortunately, no issues this time.
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Review from P B (Client / Service User) published on 18 February 2025 Submitted via Postal Card•
Overall Experience
Safe Harbour Homecare staff come and take me shopping twice a month. So much truth in the saying 'a little help is worth a lot of pity'. In their care, it's a great help, always willing, cheerful and with kindness.
Quite frankly, I do not know what I would do without them.
Safe Harbour Homecare staff come and take me shopping twice a month. So much truth in the saying 'a little help is worth a lot of pity'. In their care, it's a great help, always willing, cheerful and with kindness.
Quite frankly, I do not know what I would do without them.
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Review from Josephine Y (Client / Service User) published on 29 May 2024 Submitted via Review Postal Card•
Overall Experience
I am so pleased with the service I receive. The staff are so kind and caring. Nothing is too much trouble. I would thoroughly recommend Safe Harbour Homecare to anyone.
I am so pleased with the service I receive. The staff are so kind and caring. Nothing is too much trouble. I would thoroughly recommend Safe Harbour Homecare to anyone.
↩Reply from Callie Mason, Marketing Manager at Safe Harbour Homecare Ltd
Thank you for taking the time to write a review. We really appreciate the kind comments.
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Review from Joseph C (Husband of Client) published on 16 May 2024 Submitted via Postal Card•
Overall Experience
During my wife's care, she received outstanding treatment and service. All the carers were exceptionally kind, considerate and performed their tasks with skill and above all, with dignity. They all made my wife relaxed and peaceful and I cannot speak highly enough and to thank all of them, but to...
During my wife's care, she received outstanding treatment and service. All the carers were exceptionally kind, considerate and performed their tasks with skill and above all, with dignity. They all made my wife relaxed and peaceful and I cannot speak highly enough and to thank all of them, but to say thank you all and god bless you all for a wonderful few months of care.
↩Reply from Callie Mason, Marketing Manager at Safe Harbour Homecare Ltd
Thank you so much for taking the time to share such lovely words. We are privileged to have been able to care for your wife. Best wishes.
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Review from Denise R (Daughter of Client) published on 26 April 2024 Submitted via Postal Card•
Overall Experience
Always available to discuss worries and care needs with. Very friendly, kind and informative. They become like family and we are truly grateful to them all.
Always available to discuss worries and care needs with. Very friendly, kind and informative. They become like family and we are truly grateful to them all.
↩Reply from Annette Durrant, Area Manager at Safe Harbour Homecare Ltd
Thank you for taking the time to review the service, so happy to hear that you are happy with the care and support the team are providing, I will pass on these comments.
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Review from Andrew S (Son of Client) published on 22 April 2024 Submitted via Website•
Overall Experience
Safe Harbour has recently conducted a follow-up care assessment with myself and my parents. Experienced, careful, thoughtful, kind and understanding the purpose was to review my parent's needs since they started with Safe Harbour around a year ago. It covered timings of visits, staff visiting and...
Safe Harbour has recently conducted a follow-up care assessment with myself and my parents. Experienced, careful, thoughtful, kind and understanding the purpose was to review my parent's needs since they started with Safe Harbour around a year ago. It covered timings of visits, staff visiting and whether they were meeting all expectations.
We are all very happy with the staff that visit and the services they provide. Additionally, the carers have become friends to my parents. Any issues I deal directly with the office and their attentive responses have been first-class.
↩Reply from Annette Durrant, Area Manager at Safe Harbour Homecare Ltd
Thank you so much for taking the time to complete this review, lovely comments and great to hear that your parents are so happy with the care and support.
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Review from Alfredo D (Husband of Client) published on 17 July 2023 Submitted via Postal Card•
Overall Experience
My wife was diagnosed with Alzheimer's Disease in 2018, and it has been getting progressively worse. The carers at Safe Harbour have been an absolute lifesaver, and I can only describe them as angels on earth. I couldn't be happier or more grateful.
My wife was diagnosed with Alzheimer's Disease in 2018, and it has been getting progressively worse. The carers at Safe Harbour have been an absolute lifesaver, and I can only describe them as angels on earth. I couldn't be happier or more grateful.
↩Reply from Callie Mason, Marketing Manager at Safe Harbour Homecare Ltd
Thank you so much for your review; we really value feedback, and it is great to hear that your experience has been so positive.
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 15 November 2019
Overall Good
CaringGood
EffectiveGood
ResponsiveGood
SafeGood
Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
News (0)
News
There are no news items for Safe Harbour Homecare Ltd.
There are no accreditations posted yet for Safe Harbour Homecare Ltd.
Meet the Team (3)
Charlotte SmithJob Title Registered ManagerJoined 2024
I’m Charlotte, the Registered Manager at Safe Harbour, and I’m proud to lead a dedicated team committed to providing high-quality, compassionate and...
I’m Charlotte, the Registered Manager at Safe Harbour, and I’m proud to lead a dedicated team committed to providing high-quality, compassionate and person-centred care within our community.
My role is to oversee the overall management of the service, ensuring that the people we support receive safe, respectful and consistent care that meets their individual needs and preferences. I work closely with our management team and care staff to maintain high standards, promote best practice and ensure that the service continues to develop and improve.
A key part of my role is supporting and developing our staff. I believe that a well-supported and valued team is essential to delivering exceptional care. I encourage open communication, teamwork and a culture where staff feel confident to ask questions, share ideas and raise any concerns.
I also work closely with the people we support, their families and other professionals to ensure that their voices are heard and that their care remains focused around what matters most to them. I am committed to promoting dignity, independence, choice and respect in everything we do.
Above all, my priority as Registered Manager is to ensure that Safe Harbour is a safe, welcoming and positive environment for everyone. I’m passionate about creating a service where people feel valued, listened to and supported, while ensuring our dedicated staff have the guidance and support they need to provide the very best care.
Melissa HaskettJob Title Deputy ManagerJoined 2017
I’m Mel, the Deputy Manager at Safe Harbour, where I support and oversee our dedicated North Team. My role is centred around ensuring the safety,...
I’m Mel, the Deputy Manager at Safe Harbour, where I support and oversee our dedicated North Team. My role is centred around ensuring the safety, wellbeing and happiness of both the people we support and our care staff.
One of my key responsibilities is completing comprehensive assessments for new service users. This allows me to develop personalised care plans that reflect each individual’s needs, preferences and circumstances. This includes considering medication requirements, completing appropriate risk assessments and planning nutritional support to ensure care is delivered safely and effectively.
As Deputy Manager, I also provide ongoing guidance, encouragement and support to our care staff. I want our team to feel confident, valued and fully equipped to provide the highest standard of care within the community.
I work closely with our Coordinator and wider office team to ensure the service runs smoothly and that support is available whenever it is needed. I’m also happy to step in and assist with care calls when required, working alongside the team to maintain continuity and quality of care.
Above all, my priority is the wellbeing, dignity and happiness of the people we support, alongside the welfare of our dedicated care staff. I believe in leading with compassion, professionalism and teamwork, and I’m proud to play my part in ensuring that everyone receives the safe, respectful and person-centred support they deserve.
Emma StainerJob Title Team LeaderJoined 2015
I’m Emma, a Team Leader at Safe Harbour, where I’m dedicated to supporting both our care team and the people we support. My role is focused on...
I’m Emma, a Team Leader at Safe Harbour, where I’m dedicated to supporting both our care team and the people we support. My role is focused on helping to ensure that high standards of care are maintained while creating a positive, safe and supportive environment for everyone.
As Team Leader, I provide guidance and encouragement to our care staff, helping them feel confident and supported in their roles. I work closely with the team to promote good communication, teamwork and professionalism, ensuring that everyone understands the importance of delivering compassionate, person-centred care.
I also play an important role in supporting the day-to-day needs of the people we support, helping to ensure their care is delivered safely and respectfully. I believe in getting to know each individual, understanding their preferences and making sure their dignity, independence and wellbeing are always respected.
I work closely with the Deputy Manager, Coordinator and wider office team to help ensure the service runs smoothly and that our care staff have the support they need.
Above all, I’m passionate about making a positive difference to the lives of the people we support. Their happiness, safety and wellbeing, along with the support and development of our care team, are at the heart of everything I do as Team Leader at Safe Harbour.
Frequently Asked Questions about Safe Harbour Homecare Ltd
How many Carers does Safe Harbour Homecare Ltd employ?
Safe Harbour Homecare Ltd employs 36 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Safe Harbour Homecare Ltd to verify any information. View our terms and conditions. Safe Harbour Homecare Ltd has an Enhanced Service -what an Enhanced Service includes.
