Safe Harbour Homecare Ltd

Park House, Park Road, Petersfield GU32 3DL
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9.8 21 Reviews
  • Safe Harbour Homecare Ltd, Petersfield
Safe Harbour Homecare is a domiciliary care provider, giving clients across East Hampshire the chance to continue living independently and with dignity in their own homes.

Experienced, skilled staff offer the added assurance that they will provide the right care and attention to individual clients to meet people's needs.   

Home care services include personal care, companionship, medication assistance and help going out into the community.

Care Provided by Safe Harbour Homecare Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands

Nursing / Nurse Led Care

  • Stoma Care
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £27 – £31
  • Weekly Live-in Care Fees: £1950 – £2100

Fees vary based on specific requirements. Please enquire for more information.

These prices are only a guideline, please contact Safe Harbour Homecare Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in Charge

  • Annette Durrant (Area Manager)

Safe Harbour Homecare Ltd Reviews (21)

9.8

Safe Harbour Homecare Ltd has a Review Score of 9.8 (9.795) out of 10, based on 14 reviews in the last 2 years.
Over all time Safe Harbour Homecare Ltd has 21 reviews.

Overall Experience
  • 18
  • 3
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Date Published
  • 21
  • 4
  • 10
  • 14
  • 7
Reviewer Connection to Safe Harbour Homecare Ltd
  • 7
  • 4
  • 4
  • 3
  • 1
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  • 1
Total of 21, showing 1-20
Review from Christine Y (Client) assisted by family/friend published on 20 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care I receive is excellent, the carers are so friendly. It's lovely to see them all. I also enjoy my weekly social visit out. It's lovely to have someone to chat with over a cup of coffee.
Reply from Charlotte Smith, Registered Manager at Safe Harbour Homecare Ltd
Thank you Christine for taking the time to leave us a review. I will pass this over to the team.
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Review from B C (Husband of Client) published on 8 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All carers are friendly, polite and professional in their care for Jane. They ensure that her needs are met before leaving and although Jane has dementia do not appear to be phased by her fluctuating and mercurial moods and stubbornness
Reply from Charlotte Smith, Registered Manager at Safe Harbour Homecare Ltd
Thank you for taking the time to complete a review. I will pass this over to the carers.
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Review from Lillian Lucy D (Client) assisted by family/friend published on 7 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Happy with the current service. Always a pleasure to see them. Happy to help when they are asked to do anything in the house. I look forward to seeing them.
Reply from Charlotte Smith, Registered Manager at Safe Harbour Homecare Ltd
Thank you for the kind words, I will relay this back to the team.
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Review from Janet R (Sister of Client) published on 25 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We visit every couple of months. We find the clients to be happy and as comfortable as they can be considering both their health situations. The care staff that we have met are very attentive and caring.
Reply from Charlotte Smith, Registered Manager at Safe Harbour Homecare Ltd
Thank you for your kind words I will pass over to the team.
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Review from D G (Client) published on 8 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I've been with Safe Harbour now for 6 weeks, I have previously had different carers. I was apprehensive of going with another care company. Safe Harbour carers are chalk and cheese to the previous carers. It is extremely convenient to have carers arrive on time every day. The other carers turned up
whenever and mucked my daily routine up, without exemption Safe Harbour carers have been wonderful, very consistent, caring and willing to learn. It appears to me, that any jobs that need doing, they accommodate this. They have helped me sort new equipment. I am very happy with the care I receive and so is my family.
Reply from Annette Durrant, Area Manager at Safe Harbour Homecare Ltd
Oh this is so lovely, I will pass on the comments to the team, thank you for taking the time to review the care.
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Review from L H (Client) published on 20 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since joining Safe Harbour find their services really good. Rota each user really helpful and time keeping very reliable. Carers very good and helpful.
Reply from Annette Durrant, Area Manager at Safe Harbour Homecare Ltd
Thank you for your kind words I will pass these on to the staff.
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Review from M H (Son of Client) published on 20 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very friendly, attentive, caring and very patient. They talk to her as a human being.
Reply from Annette Durrant, Area Manager at Safe Harbour Homecare Ltd
Thank you for your kind words really lovely to hear I will pass on your comments to the staff.
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Review from L E (Daughter of Client) published on 5 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Safe Harbour's swift response to help us care for my father was exactly what we needed. Morning and evening visits organised by their kind and efficient supervisor were just what we needed in caring for Dad.
Every members of the caring team made a tremendous effort to assist Dad especially as his needs
intensified.
The warmth, friendliness and friendliness of the caring team was excellent. We would strongly recommend - Safe Harbour Homecare.
Reply from Annette Durrant, Area Manager at Safe Harbour Homecare Ltd
Thank you so much for the kind words, I will pass on your comments to our wonderful care staff.
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Review from K A (Father of Client) published on 18 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care for my daughter resumed back to normal following the Christmas and New Year. Two carers were back in the swing of things, carrying out their duties to a high standard. They also go above and beyond by helping out domestically. The only thing I would add is that when carers go off sick (which occurred)
there is no one available to take their place. Fortunately, no issues this time.
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Review from P B (Client) published on 18 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Safe Harbour Homecare staff come and take me shopping twice a month. So much truth in the saying 'a little help is worth a lot of pity'.
In their care, it's a great help, always willing, cheerful and with kindness.
Quite frankly, I do not know what I would do without them.
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Review from Josephine Y (Client) published on 29 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am so pleased with the service I receive. The staff are so kind and caring. Nothing is too much trouble. I would thoroughly recommend Safe Harbour Homecare to anyone.
Reply from Callie Mason, Marketing Manager at Safe Harbour Homecare Ltd
Thank you for taking the time to write a review. We really appreciate the kind comments.
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Review from Joseph C (Husband of Client) published on 16 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During my wife's care, she received outstanding treatment and service. All the carers were exceptionally kind, considerate and performed their tasks with skill and above all, with dignity. They all made my wife relaxed and peaceful and I cannot speak highly enough and to thank all of them, but to say
thank you all and god bless you all for a wonderful few months of care.
Reply from Callie Mason, Marketing Manager at Safe Harbour Homecare Ltd
Thank you so much for taking the time to share such lovely words. We are privileged to have been able to care for your wife. Best wishes.
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Review from Denise R (Daughter of Client) published on 26 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always available to discuss worries and care needs with. Very friendly, kind and informative. They become like family and we are truly grateful to them all.
Reply from Annette Durrant, Area Manager at Safe Harbour Homecare Ltd
Thank you for taking the time to review the service, so happy to hear that you are happy with the care and support the team are providing, I will pass on these comments.
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Review from Andrew S (Son of Client) published on 22 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Safe Harbour has recently conducted a follow-up care assessment with myself and my parents. Experienced, careful, thoughtful, kind and understanding the purpose was to review my parent's needs since they started with Safe Harbour around a year ago. It covered timings of visits, staff visiting and whether
they were meeting all expectations.
We are all very happy with the staff that visit and the services they provide. Additionally, the carers have become friends to my parents. Any issues I deal directly with the office and their attentive responses have been first-class.
Reply from Annette Durrant, Area Manager at Safe Harbour Homecare Ltd
Thank you so much for taking the time to complete this review, lovely comments and great to hear that your parents are so happy with the care and support.
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Review from Alfredo D (Husband of Client) published on 17 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife was diagnosed with Alzheimer's Disease in 2018, and it has been getting progressively worse. The carers at Safe Harbour have been an absolute lifesaver, and I can only describe them as angels on earth. I couldn't be happier or more grateful.
Reply from Callie Mason, Marketing Manager at Safe Harbour Homecare Ltd
Thank you so much for your review; we really value feedback, and it is great to hear that your experience has been so positive.
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Review from F F (Daughter of Client) published on 10 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Safe Harbour care staff looked after my mother for nearly four years. In that time, we had a first-class, regular team of carers who were able to get to know my mother and her various needs and catered to them extremely well. The staff were reliable, kind and courteous and always cheerful. The admin
team are responsive and communicates well. It always felt like a very personal service.
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Review from P C (Client) published on 19 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Management very helpful and flexible. Staff/carers are kind, friendly and willing to perform any tasks as required. Definitely recommended.
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Review from Karen W (Daughter of Client) published on 30 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is very happy with Safe Harbour Homecare, she feels they are part of her family.
The carers arrive on time, are professional and always have time to chat and make Mum feel reassured.
This continuity is important to Mum as she likes a routine.
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Review from P R (Son of Client) published on 29 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carers have been very helpful and courteous.
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Review from M W (Son of Client) published on 29 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum had received amazing care from all of her Safe Harbour carers for over 5 years, she always spoke highly and very fondly of them. They made our family's lives easier and we knew that mum was looked after so well. Sadly mum passed away recently but was happy to have stayed in her own home. This was
primarily down to her care from Safe Harbour. Thank you.
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Current Review Score: 9.8 (9.795)

Overview of Review Score

The Review Score of 9.8 (9.795) out of 10 for Safe Harbour Homecare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.795 for Safe Harbour Homecare Ltd is calculated as follows: ( (66 Excellents x 5) + (17 Goods x 4) ) ÷ 83 Ratings = 4.795
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Safe Harbour Homecare Ltd is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Nov 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (4)

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Meet the Team (4)

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Annette Durrant

Job Title: Area Manager Joined: 2016

I have responsibility for the clinical governance of three services under the Platinum Care Solutions Group, which includes Safe Harbour Home Care Limited, based in Petersfield. I am a registered Manager for this service, my qualifications include a diploma in Management Studies, a level 3 in dementia care, and my managers' award level 5 in health and social care, amongst other qualifications including the safeguarding of adults etc, I have vast experience, in sheltered housing management, supported living, telecare, and domiciliary care provision.

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Melissa Haskett

Job Title: Deputy Manager

I am Mel, your deputy manager at Safe Harbour, overseeing the dedicated North Team. My role is multifaceted and revolves around ensuring the well-being and safety of our service users and caregivers.


One of my primary responsibilities is to conduct comprehensive assessments for all new service users.


These assessments enable me to create care plans tailored to their specific needs. This includes addressing medication requirements, conducting risk assessments, and planning nutrition tasks to ensure safe and effective support for our service users.


In addition to my assessment duties, I am here to provide unwavering support to our care staff. My goal is to ensure they feel confident and well-equipped to deliver exceptional care within the community. I also collaborate closely with our coordinator and other office staff, offering my assistance with care calls whenever needed.


Above all, what truly matters to me is the happiness and safety of our service users and caregivers. Their well-being is at the core of everything I do as a Team Leader at Safe Harbour.

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Sinead Welch

Job Title: Care Coordinator

I'm Sinead, and I proudly serve as the Care Coordinator for both the North and South teams. I've recently completed a decade of dedicated service with our organisation.


In my role, I handle the intricate task of coordinating schedules across a wide service area. My top priority is ensuring that our clients' needs are met, which means meticulously planning visit times to accommodate various requirements, such as day centre attendance and critical medication schedules. I also work closely with our care teams, taking into account their availability, especially when some staff have limited working hours.

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Emma Stainer

Job Title: Team Leader Joined: 2025

Frequently Asked Questions about Safe Harbour Homecare Ltd

What Type of Services does Safe Harbour Homecare Ltd offer?

Safe Harbour Homecare Ltd offers Home Care.

How many Carers does Safe Harbour Homecare Ltd employ?

Safe Harbour Homecare Ltd employs 36 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Safe Harbour Homecare Ltd to verify any information. View our terms and conditions. Safe Harbour Homecare Ltd has an Enhanced Service - more info.