Safe Harbour Homecare Ltd

Park House, Park Road, Petersfield GU32 3DL
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9.8 21 Reviews
  • Safe Harbour Homecare Ltd, Petersfield
Safe Harbour Homecare is a domiciliary care provider, giving clients across East Hampshire the chance to continue living independently and with dignity in their own homes.

Experienced, skilled staff offer the added assurance that they will provide the right care and attention to individual clients to meet people's needs.   

Home care services include personal care, companionship, medication assistance and help going out into the community.

Care Provided by Safe Harbour Homecare Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands

Nursing / Nurse Led Care

  • Stoma Care
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £27 – £31
  • Weekly Live-in Care Fees: £1950 – £2100

Fees vary based on specific requirements. Please enquire for more information.

These prices are only a guideline, please contact Safe Harbour Homecare Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in Charge

  • Annette Durrant (Area Manager)

Safe Harbour Homecare Ltd Reviews (21)

9.8

Safe Harbour Homecare Ltd has a Review Score of 9.8 (9.795) out of 10, based on 14 reviews in the last 2 years.
Over all time Safe Harbour Homecare Ltd has 21 reviews.

Overall Experience
  • 18
  • 3
  • 0
  • 0
  • 0
Date Published
  • 21
  • 4
  • 10
  • 14
  • 7
Reviewer Connection to Safe Harbour Homecare Ltd
  • 7
  • 4
  • 4
  • 3
  • 1
  • 1
  • 1
Total of 21, showing 21-21
Review from Ann B (Niece of Client) published on 28 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Safe Harbour carers really took the time to get to know my auntie, who is elderly with server learning difficulties. They encouraged her to help with domestic tasks, like helping make her lunch and to continue her independence at home as much as possible. My auntie couldn't wait to see her carers
each day, and they became her family. An amazing team, thank you for always being so caring and understanding.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.8 (9.795)

Overview of Review Score

The Review Score of 9.8 (9.795) out of 10 for Safe Harbour Homecare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.795 for Safe Harbour Homecare Ltd is calculated as follows: ( (66 Excellents x 5) + (17 Goods x 4) ) ÷ 83 Ratings = 4.795
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Safe Harbour Homecare Ltd is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Nov 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (4)

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Meet the Team (4)

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Annette Durrant

Job Title: Area Manager Joined: 2016

I have responsibility for the clinical governance of three services under the Platinum Care Solutions Group, which includes Safe Harbour Home Care Limited, based in Petersfield. I am a registered Manager for this service, my qualifications include a diploma in Management Studies, a level 3 in dementia care, and my managers' award level 5 in health and social care, amongst other qualifications including the safeguarding of adults etc, I have vast experience, in sheltered housing management, supported living, telecare, and domiciliary care provision.

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Melissa Haskett

Job Title: Deputy Manager

I am Mel, your deputy manager at Safe Harbour, overseeing the dedicated North Team. My role is multifaceted and revolves around ensuring the well-being and safety of our service users and caregivers.


One of my primary responsibilities is to conduct comprehensive assessments for all new service users.


These assessments enable me to create care plans tailored to their specific needs. This includes addressing medication requirements, conducting risk assessments, and planning nutrition tasks to ensure safe and effective support for our service users.


In addition to my assessment duties, I am here to provide unwavering support to our care staff. My goal is to ensure they feel confident and well-equipped to deliver exceptional care within the community. I also collaborate closely with our coordinator and other office staff, offering my assistance with care calls whenever needed.


Above all, what truly matters to me is the happiness and safety of our service users and caregivers. Their well-being is at the core of everything I do as a Team Leader at Safe Harbour.

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Sinead Welch

Job Title: Care Coordinator

I'm Sinead, and I proudly serve as the Care Coordinator for both the North and South teams. I've recently completed a decade of dedicated service with our organisation.


In my role, I handle the intricate task of coordinating schedules across a wide service area. My top priority is ensuring that our clients' needs are met, which means meticulously planning visit times to accommodate various requirements, such as day centre attendance and critical medication schedules. I also work closely with our care teams, taking into account their availability, especially when some staff have limited working hours.

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Emma Stainer

Job Title: Team Leader Joined: 2025

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