Quality Life UK

1 Church Gate, Kegworth, Derby DE74 2ED
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9.7 17 Reviews
  • Quality Life UK, Derby
Quality Life UK is a local, friendly, family run care agency which specialises in providing exceptionally high quality home care to local residents. They specialise in live-in care, overnight care and block hours day care.

They are fully regulated by the Care Quality Commission and have a team of over 80 qualified, DBS checked, local carers who are on hand to provide a wide range of home care support services in the local villages and communities. All carers are lovely and provide a truly personal service.

Further support is provided by the team of 6 full time Care Managers who run the offices and are available to help with any support needs or care enquiries. The company also has a 24 hour emergency helpline to ensure that they are always there for you.

Contact the team for support with:

- Live-in Care
- Overnight Care
- Block Hours Day Care
- Respite Home Care
- Rehabilitation
- Medication Management
- Personal Care
- Housekeeping
- Community Engagement
- Companionship
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Care Provided by Quality Life UK

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £30.50
  • Weekly Live-in Care Fees: from £1495

Please call for a personalised quote

These prices are only a guideline, please contact Quality Life UK to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Owner

  • Quality Life UK (Care Services) Ltd

Person in Charge

  • Amelia Benskin (Manager)

Quality Life UK Reviews (17)

9.7

Quality Life UK has a Review Score of 9.7 (9.747) out of 10, based on 16 reviews in the last 2 years.
Over all time Quality Life UK has 17 reviews.

Overall Experience
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Date Published
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  • 16
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Reviewer Connection to Quality Life UK
  • 7
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Total of 17, showing 1-17
Review from Rebecca F (Daughter of Client) published on 27 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has recently needed care and this experience was new to all of the family, however, he received 2 weeks live in care to give my mum a break and the care that he received was fantastic. He was very happy and we spoke to him whilst we were away and he was very relaxed. The carer catered for his
every need. We will definitely be using them again.
Reply from Amelia Benskin, Registered Manager at Quality Life UK
This is wonderful to hear and thank you so much for taking the time to give us such a lovely review. We are so pleased your mum had a lovey holiday and well deserved break which is os important and…read more
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Review from K L (Daughter of Client) published on 13 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My parents carer has become like a member of the family. They look forward to her visits everyday. She is so attentive to their needs and what makes them happy, this is so reassuring to me as their daughter. My parents receive so much more than "care". The friendship and companionship that their carer
brings to their life is amazing. We are so grateful to Quality Life.
Reply from Amelia Benskin, Registered Manager at Quality Life UK
I could read this review again and again!! Thank you so much for sharing your comments and kind words. To hear how happy you and your mother and father are is just wonderful and what the whole team…read more
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Review from S G (Daughter of Client) published on 4 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having known about Quality Life UK for some time, when my Mum's health deteriorated and she needed full time live in care as Dad couldn't manage on his own, Quality Life was the company I called.
They are an experienced, friendly and caring "people person" who put the client first.
When Mum eventually
came home last March, The Quality Life team had prepared and worked with my family ahead of Mum's arrival.
Great care was taken in choosing carers who fitted Mum's needs and personality. Quality Life is flexible and if things don't go according to plan the close knit team will work together to find a solution.
This benefits both the clients and family members in providing the best possible experience of live in care.
I'd highly recommend Quality Life UK for Live In care.
Reply from Amelia Benskin, Registered Manager at Quality Life UK
How wonderful to read. Thank you so much for taking the time to give us this wonderful feedback. We value every word and I am so delighted to hear that you and the family feel this way. Thank you…read more
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Review from Phil B (Son of Client) published on 4 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The whole team have worked so well together to provide my father with the care and support he has needed to live well at home after a long spell in hospital.
The Care Manager and their team are proactive in keeping me informed and in initiating frequent reviews, and as the care needs have evolved
as my father gets stronger they have taken these on.
The individual carers have all shown a high level of empathy and have supported my father with his exercises.
Overall I consider that we have had an excellent level of care and support.
Reply from Amelia Benskin, Registered Manager at Quality Life UK
Thank you so much for your fabulous feedback and kind words. It is so important to hear you feel the whole team has worked hard and we are so delighted with how your father has improved so much during…read more
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Review from L R (Daughter of Client) published on 14 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Two members of staff in particular have been so kind to our family. We were at the "end of our tether", not knowing how to care best for Mum and they have gone above and beyond what anyone would expect. When I have messaged, not knowing what to do, they have responded quickly to me. We would recommend
them to anyone.
Our carer is also kind, patient and hardworking at Mum and Dad's home. My mum really likes her being in the house now.
They even helped us with Social Services and the Dr, to get what Mum and Dad need.
We can't thank them enough for their support and help at a very difficult time.
A 5-star agency!
Reply from Amelia Benskin, Registered Manager at Quality Life UK
Oh my goodness what a lovely review. This means the world to us and thank you so much for taking the time to do this. It really is our pleasure to be supporting you all as a family and we look forward…read more
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Review from Martyn E (Husband of Client) published on 14 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife is very poorly, virtually housebound and limited mobility. I am her sole carer and looked around for some additional help. Quality Life was recommended by two family friends who had used their services for ageing relatives. They visited and assessed us, and took us on. They helped us navigate
through the labyrinth of Social Services rules and regs as to what assistance they might provide. Communication between us and Quality Life has been first-class. One of their staff now visits 4 mornings/week and it's made a huge positive difference to us both. She is very reliable and pleasant, and we have made friends with her and the other members of staff we have met. I have confidence that when I leave my wife with the carer, she will be well looked after and be safe. We would recommend Quality Life's services wholeheartedly!
Reply from Amelia Benskin, Registered Manager at Quality Life UK
This is so fantastic to hear. We love supporting your wife and you all as a family. To know you feel happy, more relaxed and trust us to leave your wife in our hands so you can have some proper time…read more
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Review from J H (Nephew of Client) published on 5 November 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Quality Life made caring for my aunt their priority and enabled her to stay in her home. Despite living with Alzheimer's and having very limited vision, I believe she enjoyed her familiar surroundings. Live in care was certainly right for her and so much more personal than moving her to a care home.
Reply from Amelia Benskin, Registered Manager at Quality Life UK
Thank you so much for a lovely review. You are so right, live-in care is so much more personal and the one-to-one care and support are wonderful. It was a pleasure to support your gorgeous aunt, thank…read more
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Review from Jane T (Daughter of Client) published on 10 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care for Mum. Couldn't have asked for better. All the carers were wonderful, but I must mention one carer in particular who cared for Mum so well during her last months. She now seems like part of the family. Also, the "office" team was always there whenever I needed them.
Reply from Amelia Benskin, Registered Manager at Quality Life UK
Thank you so much for your lovely review. It has been a huge pleasure and honour to support your Mum. I will make sure the whole team gets to see your review, it means so much to us all.
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Review from J B (Client) published on 4 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
All of the staff at Quality Life UK have been wonderful and I couldn’t have asked for anything more. The carers were lovely and the management team was extremely efficient. I would highly recommend Quality Life UK.
Reply from Amelia Benskin, Registered Manager at Quality Life UK
Thank you for taking the time to leave such a wonderful review and thank you so much for allowing us to support you. We are so happy to hear you are happy. It means so much to us all as a team.
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Review from Julie B (Daughter of Client) published on 4 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care given to my mother was excellent. The carers were all lovely - very caring and warm, who related very well to my mum. They were engaging and Mum enjoyed their conversations.
The management team were marvellous and very thorough in dealing in respect of my mum's care. I felt very reassured
about my mum's care.
Reply from Amelia Benskin, Registered Manager at Quality Life UK
It was an honour to help you support your mum and for you to get some much-needed respite! Thank you so much for taking the time to leave such a lovely review. Your mum had a wonderful personality,…read more
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Review from William S (Son of Client) published on 2 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Following a recent decline in my mum’s physical well-being, we took the decision, as a family, to enlist a care provider to support her in her daily life. In what was a tough time for us all emotionally, we found Quality Life UK to be a tower of strength, both in terms of their professionalism and understanding
of Mum's needs. The standard of care provided is beyond what I could ever have expected, and Mum has very quickly built a heartwarming rapport and trust with the staff assigned to her. I would have absolutely no hesitation in recommending Quality Life UK to anyone finding themselves in a similar position.
Reply from Amelia Benskin, Registered Manager at Quality Life UK
What a wonderful review. Thank you so much for taking the time and for your kind words. It means the world to us all! We really do strive to offer an extremely personalised and quality support service…read more
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Review from L B (Daughter of Client) published on 5 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Carers are very passionate about their work and show lots of empathy towards our mother.
They are experience and confident.
They always put our mother's needs first.
Communication is very clear with family.
Any issues are resolved quickly and efficiently keeping the family informed at all times.
Reply from Amelia Benskin, Registered Manager at Quality Life UK
Thank you so much for taking the time to leave us a review as it means the world to us all here at Quality Life Uk. We adore supporting your mother and working with you all as a family. Thank you for…read more
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Review from Helen B (Friend of Client) published on 3 January 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Quality Life UK have provided care for my two elderly friends. The management team take the time to discuss the family's requirements on a regular basis and cater the care specifically for their needs. They are approachable should any issues occur or care needs have to be amended.
The care support
staff are dedicated and conscientious to the care required. With 24/7 live in support the team have integrated into the family environment really well, blending into the background when required and stepping up when the situation arises, allowing the family to feel comfortable with their constant presence.
Reply from Amelia Benskin, Registered Manager at Quality Life UK
This is so fantastic to hear. Thank you for taking the time to review our service. We are so proud of our management team and make sure we are always on hand and contactable at all time for all our…read more
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Review from J L (Client) published on 6 December 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Quality Life is a well-run care provider.
I am impressed with the standard of staff sent to care for me over the 1 month I have employed them for to care for me after knee replacement.
After a fall I have used 3 agencies. Quality Life is the only care provider I have recommended to friends.
My thanks
and appreciation to all 3 staff who cared for me.
Reply from Amelia Benskin, Registered Manager at Quality Life UK
Thank you so much for your kind words. It was a pleasure to support you after your operations and we are always here when you need us! Thank you also for recommending us, this is the best news and…read more
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Review from J M (Stepdaughter of Client) published on 6 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My stepmother was struggling to manage on her own, following the death of my father. On the advice of an old friend in the area. We approached Quality Life UK. Quality Life UK currently provides live-in care. My stepmother is life is vastly improved. The kind, caring and vigilant approach of her carers
makes her feel secure, happy and far less anxious. Quality Life UK not only provides superb care. They also engage workmen to carry out any necessary house repairs. I recommend Quality Life UK warmly and without reservation.
Reply from Amelia Benskin, Registered Manager at Quality Life UK
This is so wonderful to hear and the team and I are so happy that you and the family are all so pleased. Since starting with your stepmother it really has been a huge pleasure and all the care support…read more
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Review from R M (Client) published on 30 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What I like about the company is that you have like an interview with a new person. This gives both sides a chance to find out if the other person is acceptable, not just sending a person in to do the care. I had several carers coming to me temporarily in the beginning and all of them ask after me now
which shows the type of people they employ. It's like having an extended family.
Reply from Amelia Benskin, Registered Manager at Quality Life UK
What a fabulous review, thank you so much. It's so lovely and important to us to hear how our initial meetings and cup of tea with potential new care support workers really are effective and the…read more
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Review from Elizabeth S (Wife of Client) published on 22 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Quality Life UK has been caring for my husband, who has multiple health issues, since June 2021. Our team of carers has been with us since then, apart from one lovely lady who retired, and I could not cope without these kind, compassionate and caring ladies.
Our care manager is hands-on and thinks
nothing of phoning NHS departments to speed up appointments, with remarkable results. I feel I can contact her with any issues, and she will immediately respond. I have been able to take a break, or even a holiday with family and know my husband will be cared for around the clock by experienced, caring people.
The owner of the company has always been approachable, keeps in contact and visits us personally a few times a year. The company is a credit to her ability to employ excellent carers and to ensure they all keep on top of the various courses they need to comply with regulations.
I can highly recommend Quality Life UK to any family in need of care.
Reply from Amelia Benskin, Registered Manager at Quality Life UK
What a wonderful and extremely kind review. Receiving feedback like this makes the whole team's hard work and commitment so worth it. Thank you so much and it really is our pleasure to help and…read more
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Current Review Score: 9.7 (9.747)

Overview of Review Score

The Review Score of 9.7 (9.747) out of 10 for Quality Life UK is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.747 for Quality Life UK is calculated as follows: ( (74 Excellents x 5) + (18 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 95 Ratings = 4.747
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Quality Life UK is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 May 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (6)

Amelia

Amelia Benskin

Job Title: Registered Manager Joined: 2015

Having grown up in Newtown Linford and attended Our lady"s convent school in Loughborough, Amelia is a familiar face in the local community.
Amelia understands local people and their need for access to home care of the highest quality. She established Quality Life Uk with the aim of achieving this, and has developed a reputation for providing exceptional local care and support.

Alicia

Alicia

Job Title: Senior Care Manager Joined: 2020

Alicia is full of energy and enthusiasm! She brings a real passion to the office and is a delight to work with. Before joining Quality Life UK Alicia ran her own care agency and knew first the importance of delivering exceptional standards of care. She is a respected care manager and enjoys close and meaningful relationships with all our carers and clients.

Gail

Gail

Job Title: Care Manager Joined: 2015

Gail has been with us since day 1!! She was our very first carer and quickly progressed to be appointed as our first care manager too. She has over 25 years of care experience and was a finalist in the Leicestershire Care awards. Gail is extremely committed to delivering first-class care and has particular expertise in managing care packages for those living with dementia.

Autumn

Autumn

Job Title: Care and New Family Liason Manager Joined: 2019

Everybody loves Autumn! She has an infectious enthusiasm for life and seems to put a smile on the face of everyone she meets. She first joined us as a live-in carer and after 2 years of supporting a lovely lady in Rothley, she joined the office team as a care manager. She now oversees the care of several clients as well as liaising with new clients and coordinating new care packages. Autumn is an essential part of the Quality Life UK team.

Georgina

Georgina

Job Title: Training & Compliance Manager Joined: 2022

Georgina has spent a lifetime working in care and has been the registered manager for several local care homes. She has a wealth of experience and is an invaluable member of the team. George is actually Autumn's mum and we feel very lucky to have such a gorgeous, hard-working and caring mother-and-daughter team working with us every day.

Natalie

Natalie

Job Title: Care & Recruitment Manager Joined: 2021

Natalie began her journey with Quality Life UK as a carer supporting a lovely gentleman in Kegworth and has gone on to work with many other service users. She then progressed to assistant care manager in 2022 and is now one of our valued care managers & also manages the recruitment of new staff.

Frequently Asked Questions about Quality Life UK

What Type of Services does Quality Life UK offer?

Quality Life UK offers Home Care.

How many Carers does Quality Life UK employ?

Quality Life UK employs 60 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Quality Life UK to verify any information. View our terms and conditions. Quality Life UK has an Enhanced Service - more info.