Quality Life UK

1 Church Gate, Kegworth, Derby DE74 2ED
Review Us
9.7 24 Reviews
  • Quality Life UK, Derby
Quality Life UK is a local, friendly, family run care agency which specialises in providing exceptionally high quality home care to local residents. They specialise in live-in care, overnight care and block hours day care.

They are fully regulated by the Care Quality Commission and have a team of over 80 qualified, DBS checked, local carers who are on hand to provide a wide range of home care support services in the local villages and communities. All carers are lovely and provide a truly personal service.

Further support is provided by the team of 6 full time Care Managers who run the offices and are available to help with any support needs or care enquiries. The company also has a 24 hour emergency helpline to ensure that they are always there for you.

Contact the team for support with:

- Live-in Care
- Overnight Care
- Block Hours Day Care
- Respite Home Care
- Rehabilitation
- Medication Management
- Personal Care
- Housekeeping
- Community Engagement
- Companionship
Show Quality Life UK on the Map

Care Provided by Quality Life UK

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 120 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £32.50
  • Weekly Live-in Care Fees: from £1595

Please call for a personalised quote

These prices are only a guideline, please contact Quality Life UK to find out the exact price for your requirements.

Contact Quality Life UK to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Quality Life UK to get a personalised quote.

Good to Know

Owner

  • Quality Life UK (Care Services) Ltd
  • Privately Owned

Person in Charge

  • Amelia Benskin (Manager)

Quality Life UK Reviews (24)

9.7

Quality Life UK has a Review Score of 9.7 (9.654) out of 10, based on 18 reviews in the last 2 years.
Over all time Quality Life UK has 24 reviews.

Overall Experience
  • 17
  • 6
  • 0
  • 1
  • 0
Date Published
  • 24
  • 9
  • 11
  • 18
  • 6
Reviewer Connection to Quality Life UK
  • 11
  • 4
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 24, showing 21-24
Review from J L (Client) published on 6 December 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Quality Life is a well-run care provider.
I am impressed with the standard of staff sent to care for me over the 1 month I have employed them for to care for me after knee replacement.
After a fall I have used 3 agencies. Quality Life is the only care provider I have recommended to friends.
My thanks
and appreciation to all 3 staff who cared for me.
Reply from Amelia Benskin, Registered Manager at Quality Life UKThank you so much for your kind words. It was a pleasure to support you after your operations and we are always here when you need us! Thank you also for recommending us, this is the best news and means the world to me and the whole team!
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J M (Stepdaughter of Client) published on 6 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My stepmother was struggling to manage on her own, following the death of my father. On the advice of an old friend in the area. We approached Quality Life UK. Quality Life UK currently provides live-in care. My stepmother is life is vastly improved. The kind, caring and vigilant approach of her carers
makes her feel secure, happy and far less anxious. Quality Life UK not only provides superb care. They also engage workmen to carry out any necessary house repairs. I recommend Quality Life UK warmly and without reservation.
Reply from Amelia Benskin, Registered Manager at Quality Life UKThis is so wonderful to hear and the team and I are so happy that you and the family are all so pleased. Since starting with your stepmother it really has been a huge pleasure and all the care support workers really enjoy their positions and look forward to giving her the best support they can week after week. We also now love seeing her so regularly here in our new office! Always a big smile when on her daily walks with the carers!
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from R M (Client) published on 30 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What I like about the company is that you have like an interview with a new person. This gives both sides a chance to find out if the other person is acceptable, not just sending a person in to do the care. I had several carers coming to me temporarily in the beginning and all of them ask after me now
which shows the type of people they employ. It's like having an extended family.
Reply from Amelia Benskin, Registered Manager at Quality Life UKWhat a fabulous review, thank you so much. It's so lovely and important to us to hear how our initial meetings and cup of tea with potential new care support workers really are effective and the perfect start to a long lasting relationship. Thank you again, it's a pleasure always to support you!
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Elizabeth S (Wife of Client) published on 22 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Quality Life UK has been caring for my husband, who has multiple health issues, since June 2021. Our team of carers has been with us since then, apart from one lovely lady who retired, and I could not cope without these kind, compassionate and caring ladies.
Our care manager is hands-on and thinks
nothing of phoning NHS departments to speed up appointments, with remarkable results. I feel I can contact her with any issues, and she will immediately respond. I have been able to take a break, or even a holiday with family and know my husband will be cared for around the clock by experienced, caring people.
The owner of the company has always been approachable, keeps in contact and visits us personally a few times a year. The company is a credit to her ability to employ excellent carers and to ensure they all keep on top of the various courses they need to comply with regulations.
I can highly recommend Quality Life UK to any family in need of care.
Reply from Amelia Benskin, Registered Manager at Quality Life UKWhat a wonderful and extremely kind review. Receiving feedback like this makes the whole team's hard work and commitment so worth it. Thank you so much and it really is our pleasure to help and support you both, so thank you for having us!
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.7 (9.654)

Overview of Review Score

The Review Score of 9.7 (9.654) out of 10 for Quality Life UK is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.729 for Quality Life UK is calculated as follows: ( (89 Excellents x 5) + (13 Goods x 4) + (1 Satisfactorys x 3) + (2 Poors x 2) + (2 Very Poors x 1) ) ÷ 107 Ratings = 4.729
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Quality Life UK is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4.925
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 May 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (6)

Amelia

Amelia Benskin

Job Title: Registered Manager Joined: 2015

Having grown up in Newtown Linford and attended Our lady"s convent school in Loughborough, Amelia is a familiar face in the local community.
Amelia understands local people and their need for access to home care of the highest quality. She established Quality Life Uk with the aim of achieving this, and has developed a reputation for providing exceptional local care and support.

Alicia

Alicia

Job Title: Senior Care Manager Joined: 2020

Alicia is full of energy and enthusiasm! She brings a real passion to the office and is a delight to work with. Before joining Quality Life UK Alicia ran her own care agency and knew first the importance of delivering exceptional standards of care. She is a respected care manager and enjoys close and meaningful relationships with all our carers and clients.

Gail

Gail

Job Title: Care Manager Joined: 2015

Gail has been with us since day 1!! She was our very first carer and quickly progressed to be appointed as our first care manager too. She has over 25 years of care experience and was a finalist in the Leicestershire Care awards. Gail is extremely committed to delivering first-class care and has particular expertise in managing care packages for those living with dementia.

Autumn

Autumn

Job Title: Care and New Family Liason Manager Joined: 2019

Everybody loves Autumn! She has an infectious enthusiasm for life and seems to put a smile on the face of everyone she meets. She first joined us as a live-in carer and after 2 years of supporting a lovely lady in Rothley, she joined the office team as a care manager. She now oversees the care of several clients as well as liaising with new clients and coordinating new care packages. Autumn is an essential part of the Quality Life UK team.

Georgina

Georgina

Job Title: Training & Compliance Manager Joined: 2022

Georgina has spent a lifetime working in care and has been the registered manager for several local care homes. She has a wealth of experience and is an invaluable member of the team. George is actually Autumn's mum and we feel very lucky to have such a gorgeous, hard-working and caring mother-and-daughter team working with us every day.

Natalie

Natalie

Job Title: Care & Recruitment Manager Joined: 2021

Natalie began her journey with Quality Life UK as a carer supporting a lovely gentleman in Kegworth and has gone on to work with many other service users. She then progressed to assistant care manager in 2022 and is now one of our valued care managers & also manages the recruitment of new staff.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Quality Life UK to verify any information. View our terms and conditions. Quality Life UK has an Enhanced Service - more info.