Prime Care Domiciliary Essex

Office 22, Weston Business Centre, Hawkins Road, Colchester CO2 8JX
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9.9 25 Reviews
  • Prime Care Domiciliary Essex, Colchester
Prime Care Domiciliary Essex was established in 2022 in Colchester, Essex. It is one of two branches, the second branch is based in Horsham, West Sussex.

Prime Care Domiciliary prides itself on offering a cost-effective and high standard of care to all service users. The Company provides the following specialist services and care: Domiciliary Care (Home Care), Palliative & End of Life Care, Live in Care, Companionship Care, Domestic Care and Respite Care.

These services are provided by a team of health care professionals who have been thoroughly vetted and robustly trained by an internal inhouse trainer. The services are provided within the comforts of the service user's own home and the quality of care is regularly accessed by the field supervisor and Care Coordinator.

The services are for adults aged 18+ and over and provides care for the elderly, people who live with dementia, Alzheimer's, mental health issues, and those with lifelong disability and autism.

Prime Care Domiciliary believes in a multi-agency approach, a good rapport is built with GPs and other healthcare professionals who are involved in the care and wellbeing of the service user so that they receive prime care from all agencies. By working together, service users are supported in their own homes as all individuals are aware of the care plan put in place by Prime Care Domiciliary. All care plans are individualised to each person's needs and the Company prioritises individual liberty and choice so the care plan is created in partnership with each service user.

Prime Care Domiciliary Essex adheres to all policies and procedures mandated by the Care Quality Commission and local authorities such as Essex County Council. Prime Care Domiciliary Essex is registered and regulated by CQC and rated as GOOD in both locations after recent inspections (May 2025).

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Respite / Short Term
  • Ongoing / Long Term

Age Ranges

  • Adult Home Care (18+)
  • Younger Adult Care (18-65)
  • Older Person Care (65+)

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge
  • Cancer Care

Funding & Fees

  • Hourly Visiting Care Fees: £26.60 – £28.40
  • Weekly Live-in Care Fees: £2240 – £2450

Prime Care believes that getting care should be the main priority for service users and families, they should not be made to restrict the amount of care provided due to financial reasons, Prime Care provides cost-effective services so that service users and their families get peace of mind when managing costs of care.

These prices are only a guideline, please contact Prime Care Domiciliary Essex to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Ligy Joseph (Registered Manager)

Admission Criteria

  • Adults over 18 years old

Prime Care Domiciliary Essex Reviews (25)

Total of 25, showing 21-25
9.9

Prime Care Domiciliary Essex has a Review Score of 9.9 (9.867) out of 10, based on 23 reviews in the last 2 years. Over all time Prime Care Domiciliary Essex has 25 reviews.

Overall Experience

  • 22
  • 3
  • 0
  • 0
  • 0

Date Published

25
0
8
23
2

Review from D W (Husband of Client) published on 22 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I used to be an N.V.Q Assessor and verifier and have no doubt all of your staff would have received their N.V.Qs with flying colours. Their care and attention to the client's needs and condition is first-class. They sometimes have to deal with considerable tack and sympathy to their needs, but always
cope and leave her happy and contented. My wife and I consider them friends and are always pleased to see them. They treat the client's family with respect and try to make a difficult time life experience as comfortable as possible.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Graham S (Husband of Client) published on 4 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The organisation of a full support package involving NHS staff and a local hospice. Staff were extremely quick, efficient, thoughtful, as well as sympathetic and supportive to the whole family as well as to our loved one. We would not have coped without all the help and support. Everything my wife,
I and our girls would wish for in very trying times. Thank you and God bless you all.

Reply from Prime Care Domiciliary Ltd, Operations Manager at Prime Care Domiciliary Essex

Thank you for your kind words, Graham and family. We were well supported by the hospice team and quality innovation team to provide better service.

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Treated with Dignity

Value for Money

Review from M C (Wife of Client) published on 20 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both myself and my late husband found the carers very kind, caring and respectful throughout their visits.
I would certainly recommend Prime Care.

Reply from Prime Care Domiciliary Ltd, Manager at Prime Care Domiciliary Essex

Thank you so much for lovely comment, we will be sure to pass this along to the fantastic staff who held you and your husband in very high regard.

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Review from Emilie V (Mother of Client) published on 25 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are really pleased with the service provided.
The manager has been amazing.

Reply from Prime Care Domiciliary Ltd, Manager at Prime Care Domiciliary Essex

Thank you for your kind review, we appreciate your feedback a lot! We shall pass on these lovely words to our team.

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Treated with Dignity

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Review from N P (Client) published on 2 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff. Always punctual. Treat me with dignity. In all ways, I have had a good experience with them until now and hope that continues.

Reply from Prime Care Domiciliary Ltd, Manager at Prime Care Domiciliary Essex

Thank you for your kind review, we appreciate your feedback a lot!
We shall pass on these lovely words to our team who will be over the moon!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.9 (9.867)

Overview of Review Score

The Review Score of 9.9 (9.867) out of 10 for Prime Care Domiciliary Essex is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.867 for Prime Care Domiciliary Essex is calculated as follows: ( (111 Excellents x 5) + (17 Goods x 4) ) ÷ 128 Ratings = 4.867

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Prime Care Domiciliary Essex is based on 23 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 May 2025

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

Meet the Team (4)

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Nimisha Rojimon

Job Title: Registered Manager

Joined: 2021

I acquired my theoretical knowledge and practical skills during my education at Indira Gandhi University in Karnataka, India. This earned me a Diploma in Higher Education in General Nursing. I have 22 years of experience in general nursing and meeting the needs of people [Adults under 65 years of age, Adults over 65 years of age, Adults with Dementia, and Adults with Sensory Impairments.


My work experience includes employment in a variety of environments within the NHS and in the private sector holding different levels of responsibilities in the delivery of holistic care to vulnerable adults. I had the opportunity to work and gain experience with individuals who had various health issues. I ensure that services are based around a person-centred care plan and health action plan to promote social inclusion and improve health.

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Ligy Joseph

Job Title: Registered Manager

Joined: 2025

Ligy Joseph is a registered nurse and has been working in the Adult and Social Care sector for 25 years.

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Balasajeev Kumar

Job Title: Training and Operations Manager

Joined: 2022

I have a Masters's Degree in Mental Health Nursing from the University of Essex apart from My BSc in Physics graduation.


I have more than 15 years of experience in the health and social care sector as a carer, Nurse, Domiciliary care and trainer.

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Ievgeniia Guliuk

Job Title: Care Coordinator

Joined: 2024

Ievgeniia (Jane) has been working in the domiciliary care sector in the UK for 8 years. Jane is working to achieve her level 5 diploma in Adult and Social Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Prime Care Domiciliary Essex to verify any information. View our terms and conditions. Prime Care Domiciliary Essex has an Enhanced Service - more info.