Routes Healthcare (Kirklees)

Independence House, Holly Bank Road, Huddersfield HD3 3LX
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9.8 14 Reviews
  • Routes Healthcare (Kirklees), Huddersfield
As part of the Kirklees community, Routes Healthcare is here to make sure residents get the care they need right in the comfort of their own homes. Whether someone needs round-the-clock support or just a few hours of assistance each week, the Kirklees team is here to help.

Routes Healthcare is committed to providing exceptional home care services across Kirklees. Their dedicated team of carers brings compassionate, personalised support directly to people's doors, whether they're in Huddersfield, Dewsbury, Batley, or anywhere in between.

Routes Healthcare offers a wide range of health and social care services in the comfort of people's own homes. Their fully-trained healthcare professionals come to clients - making sure they get the kind of care they need, when they need it, in the place they choose to reside.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £21 – £35
  • Weekly Live-in Care Fees: £1260 – £2000

Quality Care That's Truly Affordable
Our transparent pricing reflects our commitment to delivering exceptional care while ensuring value for money.


Visiting Home Care from £21 per hour:
- Fully trained, dedicated carers
- Flexible support when you need it
- Personalised to your routines
- No hidden costs or surprises


Live-in Care from £1,260 weekly:
- Round-the-clock dedicated support
- One-to-one personalised care
- Maintain your independence at home
- Complete peace of mind for you and your family

These prices are only a guideline, please contact Routes Healthcare (Kirklees) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Lee Edgerton (Registered Manager)

Routes Healthcare (Kirklees) Reviews (14)

9.8

Routes Healthcare (Kirklees) has a Review Score of 9.8 (9.813) out of 10, based on 14 reviews in the last 2 years.
Over all time Routes Healthcare (Kirklees) has 14 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Routes Healthcare (Kirklees)
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Total of 14, showing 1-14
Review from Philippa D (Client) published on 24 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am most grateful to Routes Heathcare (Kirklees) for the service provided to me, a service user with a terminal cancer diagnosis, in slow but steady decline. My needs are quite limited at the moment but continue to increase as the cancer progresses. Every carer visiting me from Routes Healthcare is
helpful, compassionate and understanding and with whom I have struck up great friendships. I cannot recommend Routes Healthcare (Kirklees) highly enough. Please keep up the good work.
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Review from Vicky B (Client) published on 11 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers from Routes Healthcare are absolutely amazing. They help me a lot with my morning routine. Also, every carer is a breath of fresh air in the morning. I feel that I can talk to them easily without feeling stressed out. I would truly be lost without them. There is nothing for them to improve
on as they are excellent. Routes Healthcare will definitely get a huge thumbs up from me and I would recommend them to anyone that needs care at home.
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Review from P B (Son of Client) published on 9 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We started care for our 99 yo mother some weeks ago. At first we had different carers in and they were fine but my mother was confused at all different faces coming in. Then two staff members and my mother (and us) really like them so I requested them to be our regular carers. They really lift our mother's
spirit and are very respectful and thorough. I think they should train all your carers in future! Pay them more too!! The only negatives that when I call the phone line is really terrible and I can't hear what is being said.
Reply from Lee Edgerton, Registered Manager at Routes Healthcare (Kirklees)

Thank you for your feedback. I am glad we found regular carers that have connect with Mum. I will ensure this feedback is passed on.

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Review from M W (Client) published on 8 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Every carer without exception, continue to give me excellent assistance and advice ,and I would specifically like to mention one in particular ,who is a fine example for all.Please convey my continued thanks to everyone at Routes , especially to those fine folk who visit .
Reply from Lee Edgerton, Registered Manager at Routes Healthcare (Kirklees)

Thank you for the lovely feedback! We will make sure this is passes on to all involved

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Review from Irene C (Wife of Client) published on 2 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband came out of hospital March 2024 when two carers came along to look after him. Two staff members along with my own family I have to say they were fantastic from day one to the end of my husbands life myself and my family were very grateful i do no for a fact my husband loved them to pieces
they were part of my family and still are today. Yours faithfully.
Reply from Lee Edgerton, Registered Manager at Routes Healthcare (Kirklees)

Thank you so much for the feedback. Its wonderful to hear how much your husband connected with the carers

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Review from Lesley L (Wife of Client) published on 2 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Regular carers superb on their days, when they do not come girls are good but timings terrible. This needs to be addressed, it's not fair us waiting over 1-2 hours till they come. On the whole A-OK.
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Review from E S (Daughter of Client) published on 27 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother and I took it in turns to live in with Dad when he was discharged from hospital for palliative care at home. Routes came out to assess his needs and provided 4 visits a day to help with washing, going to the toilet (commode) and medication. Towards the end they reassessed his needs and provided
two carers per visit. The staff were caring (special mention to the very lovely carer), listened to Dad's wishes and treated him with dignity and respect. They helped us to make Dad's last few weeks more comfortable - thank you!
Reply from Cherelle Mcclafferty, Marketing at Routes Healthcare (Kirklees)

We're really pleased that we were able to support your dad, especially during his last few weeks when comfort matters most. We'll be sure to pass on your wonderful feedback to our carers also :)

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Review from Joyce F (Wife of Client) published on 13 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All staff who came to care for my husband were friendly, sociable and compassionate. Staff attended promptly and provided care efficiently taking into account my husband's needs and condition. They provided support at a difficult time.
Reply from Cherelle Mcclafferty, Marketing at Routes Healthcare (Kirklees)

Thank you for your kind review, we're really pleased to hear our care team were able to support you and your husband. :)

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Review from Mark L (Son of Client) published on 30 May 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Dad has been made to be centre of attention by all the care team, we are very pleased with this and would recommend Routes as a partner in the care of others too. Information good too.
On behalf of our family, a very BIG THANK YOU to Dads care team.....
Reply from Cherelle Mcclafferty, Marketing at Routes Healthcare (Kirklees)

What wonderful words for our care team - we're so proud of them! Your feedback means everything so thank you very much :)

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Review from S O (Daughter of Client) published on 22 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
During an incredibly difficult time, we were reassured by the level of care our father received. Our father was a very private & independent man and the staff respected this. Two of the ladies who came often really made a difference & we can't thank them enough for how they made our father feel and
making it as comfortable as possible for him. This care & effort went a long away & we will forever be grateful. Thank you.
Reply from Cherelle Mcclafferty, Marketing at Routes Healthcare (Kirklees)

Thank you so much for your kind words about our carers, we really love hearing how much they were able to help your family during this time. We'll be sure to pass on your feedback.

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Review from Suzanne I (Daughter of Client) published on 21 May 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
On the whole we have been very happy with Routes healthcare
The staff are always prompt and friendly, and the regular carers always keep me or my brothers informed of any changes or concerns that they may have
My father has a good relationship with the regular carers and they in turn are attentive
to his needs
I would definitely say that the key service satisfaction is having 'regular carers' .
Reply from Cherelle Mcclafferty, Marketing at Routes Healthcare (Kirklees)

Thank you for your feedback and kind words, we really appreciate it. All the best for your family :)

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Review from Linda B (Mother of Client) published on 20 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have a good relationship with the staff that come to do my daughters care, especially two carers in particular,t hey go above and beyond for her .also they include myself and my family in all they do which I very much appreciate
Reply from Cherelle Mcclafferty, Marketing at Routes Healthcare (Kirklees)

Thank you so much for your kind words. We'll be sure to pass this on to your two carers who support your daughter and your family. It's always lovely to hear about the difference they make.

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Review from Steve P (Son of Client) published on 15 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum only had carers for a very short time, however they came 4 times a day. On all visits the staff were nothing short of amazing with mum. They showed compassion whilst ensuring she received the best care possible. I know she really appreciated the care she received. Such is the friendliness of
the carers it was easy for me to talk to them and we quickly built up a rapport and I hope they felt welcome in my mums home. Thank you for everything you did in her final days, and keep up the amazing work.
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Review from Janine P (Daughter of Client) published on 17 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would just like to thank you to all the staff that looked after my Dad.
They were all amazing. The care that was given was excellent. They were all respectful and empathetic to our situation right up until the very end.
Please pass on our love and regards to all the carers who helped us through
the last few weeks of my Dad's life. Xx
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Current Review Score: 9.8 (9.813)

Overview of Review Score

The Review Score of 9.8 (9.813) out of 10 for Routes Healthcare (Kirklees) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.813 for Routes Healthcare (Kirklees) is calculated as follows: ( (62 Excellents x 5) + (12 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 75 Ratings = 4.813
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Routes Healthcare (Kirklees) is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Feb 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

Meet the Team (1)

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Lee Edgerton

Job Title: Registered Manager

I’ve spent over 9 years in the health and social care, and I’m passionate about making a real difference in people’s lives.


My journey started with Routes in January 2023 and since then, I’ve progressed into the role of Registered Manager. Each step has taught me a lot about what clients and carers really need. I believe in a person-centered approach, which means every individual gets the care and attention they truly deserve.


I focus on creating a warm and welcoming environment for both our clients and our amazing team. I’m all about building strong relationships and making sure everyone feels supported. I also prioritize training and development for our staff so we can all provide the best care possible.


When I’m not at work, you can usually find me watching endless amounts of football! I’m really excited to keep making a positive impact and to help us all thrive together!

Frequently Asked Questions about Routes Healthcare (Kirklees)

What Type of Services does Routes Healthcare (Kirklees) offer?

Routes Healthcare (Kirklees) offers Home Care.

How many Carers does Routes Healthcare (Kirklees) employ?

Routes Healthcare (Kirklees) employs 110 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Routes Healthcare (Kirklees) to verify any information. View our terms and conditions. Routes Healthcare (Kirklees) has an Enhanced Service - more info.