Bluebird Care Pontypool & Ebbw Vale

I look forward to them visiting and helping me.

Staff are reliable, experienced, very friendly, always ready to give advise. They are professional in approach , kind and supportive when helping my parents. They have gone above and beyond when my Parents have had difficulties. Valuable service.

I am very pleased to have your service. I was finding life very difficult since receiving your staff life is a lot easier due to the help I receive. Never thought I'd need care but now realise I cannot manage without it. Thanks very much.

Excellent, friendly service, enabling parents to be given dignity and respect as they get older. They always welcome their visits. The services provided are extremely helpful and are essential in giving a good quality of life.

She really enjoys the company of the carer when she goes out on the Tuesday, Wednesday and Saturdays.

Generally excellent, but some variation between carers.

I have received such excellent care from day one, almost four years ago. The carers have provided kindness, love, compassion, patience and understanding. The management also deserves the highest recommendation. Immaculate attention and solutions to every problem. I could not ask for more! So my most sincere gratitude. May god bless you all.

Overall experience good. The office staff are efficient and polite. Caring staff very respectful and attentive. All add to a good team.

I rely on Bluebird care Pontypool and Ebbw Vale to help assist my mother in her day-to-day life following a stroke. Her aphasia means she is unable to speak, so communication back and forth to the girls who provide the care and their management is essential and the ease in which it is done is exemplary. They often are met with challenges to mums care which include changes/problems with medication etc - to which they deal with promptly and professionally. They allow me to live my life or work as normally as possible whilst still being lasting power of attorney for my mother, these past 5/6 years.

Bluebird Care Pontypool have provided outstanding carers for the last 7 months for my mum and kept her safe and well at home for as long as possible. They were always on time, very smart and professional. They were very knowledgeable when it came to understanding dementia. All the members of our family that came in contact with them noted their compassion and respect in maintaining her dignity when providing care for her. The communication with the supervisor and office staff was first class.

The care I received at the beginning of April for most of the month with my regular carer is second to none, but at end of the month, she went off and I had cover. Oh my God, what a shambles; never knowing who was coming one day to the next or even one shift to the next, never knowing what to do, arriving late or early for lunch. So happy for the regular carer to be back.

Our experience with the care company has been a positive one. They provide regular and punctual care, which puts the client at ease. All carers are considerate and kind. Any problems that occur during the carer's visits are passed on and solved. Communication with the office and management are always available when required.

Also, very patient when we forget to let them know care isn't needed because of hospital stays.

Staff are very friendly and helpful on every visit and office staff are very helpful to the best of their ability and contact me regularly to check that everything is going right. When I want to have a little chat they are happy to sit and chat with me and ask me about my life.

I find Bluebird to be an excellent service, the aspect I am always impressed with besides the first-class personal care is the social interaction between my wife and the carers, which in the present circumstances with little outside human contact (apart from staring at my ugly mug all day) is a real boost to someone with mental health issues. Also, I find the management friendly and approachable. In all honesty, a service to be strongly recommended.

Carers are always kind, considerate and patient. Established a good rapport with my aunt. Always neat, tidy, and clean up after themselves.

Dad's care has been excellent. He was apprehensive at first, but pleasantly surprised by the friendly and understanding attitude of the Bluebird staff, and now has a good rapport with all the careers who visit him, and looks forward to their company and support each morning. Since the start of his care with Bluebird, we have seen a massive improvement in his general health and well-being, as their care allows him to wash, dress and begin each day with a positive routine. Can’t praise them enough.

I am more than satisfied with all the service I have had with the company. I have found all the staff very efficient and very friendly. They are always willing to have a lovely chat. I would definitely recommend this service to family and friends.

During the past year of the Covid pandemic we have continued to receive the support of the Bluebird carers, which has been invaluable. Mum looks forward to their visits and they provide support in a helpful and friendly manner.

Living abroad, it is a comfort to know that the Bluebird Girls (as we call them!) are there for my mother. I’ve found them to be very helpful and efficient and, importantly, easy to contact even from overseas. They are flexible too, happy to cancel their visits for a week whenever I’m over visiting my mother, to let us make the most of our time together. It’s always possible to discuss on the telephone any concerns or issues which might arise for my mother, so I’ve never felt ‘out of the loop’. In the present lockdown crisis, unable to visit, it helps to know these kindly ladies are there.