Helping Hands Home Care (Dartford)

I have been so impressed and grateful for the care my cousin has been given. The staff in the office are always so helpful and the carers so caring and thoughtful. During lockdown, when I have been unable to visit I have been reassured that she is in good hands. She fell recently and the care she was afforded when found on the floor was second to none. I am her closest living relative and live an hour and a half drive away but I was kept informed the whole time. When the ambulance man spoke to me he was extremely complimentary about the carer who was there and the on-call staff. I am so glad I found Helping Hands when trying to sort care for my cousin. I can’t thank or praise the Dartford staff highly enough!

I would also like to say thank you for the updates we have received during lockdown.

My mum had been in hospital twice following two falls at her home. As a 73-year-old who has lived in her home for more than 30 years, she did not want to consider sheltered accommodation or a home at this stage. I had a look in the local area for some home help and following an initial inquiry with the manager at Helping Hands Dartford, I discussed with Mum and we decided to give Helping Hands a go as the manager had made me feel comfortable that they could do what Mum required.
We opted for three times a week, Mum needed help more on the domestic side than personally, also the company and seeing someone three times a week was important.

We have now been using Helping Hands for a month and Mum has been really pleased with the support she has been given. All the carers have been lovely and nothing is too much trouble! They will do a variety of tasks she cants manage, such as bed making, hoovering, etc. Importantly she told me recently how she looks forward to the visits and enjoys the company.