
without doubt the most professional, attentive, caring, well managed and well organized companyDavid W(Son of Client/Service User)

The staff are understanding and communicate with me regularly and along with the app,David W(Son of Client/Service User)


without doubt the most professional, attentive, caring, well managed and well organized companyDavid W(Son of Client/Service User)

The staff are understanding and communicate with me regularly and along with the app,David W(Son of Client/Service User)


Compassion PLUS Healthcare is a Home Care and Supported Living Service provider registered with the Care Quality Commission. At Compassion PLUS, Valuing People First is their mission.
Delivering compassionate care is the underlying principle in everything they do. They care for people with empathy, dignity and respect. They pride themselves on providing high-quality, professional, and compassionate healthcare staff selected through stringent, values-based recruitment processes. They aim to encourage independence and support enablement so clients can live happy, fulfilled lives.
Care Provided by Compassion Plus Healthcare
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 30 minutes
Duration of Care
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
- Children (0-18)
Level of Care
Personal Care
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Help at Home
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Specialist Care Conditions
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Hospital Discharge
Funding & Fees
Daily Charges per Person
Contact Compassion Plus Healthcare to get a personalised quote:
The minimum charge is 30 minutes.
To find out more, please contact the office on 01462 416101
The price(s) shown are provided by the agency. Contact Compassion Plus Healthcare for full pricing details and T&Cs.
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
Good to Know
Owner
- Compassion Plus Healthcare Ltd
- Private Owned
Person in charge
- Elizabeth Maposa (Managing Director )
Compassion Plus Healthcare Reviews (61)
Compassion Plus Healthcare has a Review Score of 9.8 (9.759) out of 10, based on 11 reviews in the last 2 years.
Over all time Compassion Plus Healthcare has 61 reviews.
A high-quality service with good communication throughout. We found the app invaluable. I would recommend.
A high-quality service with good communication throughout. We found the app invaluable. I would recommend.
Thank you so much for such kind words. We will share the review with the staff who have cared for your mum.
The carers have been wonderful with Mum, always proactive and super fast with reacting to her needs - we're very happy with the team! Whenever they've been troubled or concerned by her condition or appearance in any way they've always had an immediate response to gain a further professional opinion.
The carers have been wonderful with Mum, always proactive and super fast with reacting to her needs - we're very happy with the team! Whenever they've been troubled or concerned by her condition or appearance in any way they've always had an immediate response to gain a further professional opinion.
Thank you so much for the five-star review. We are so pleased you are happy with the service provided for your mother. We will share this feedback with the rest of the team.
Great service and wonderful staff. Professional and empathetic. Take time out to develop a relationship with their clients, fully recommend. Provide high-quality service and also very reliable. Prompt and efficient.
Great service and wonderful staff. Professional and empathetic. Take time out to develop a relationship with their clients, fully recommend. Provide high-quality service and also very reliable. Prompt and efficient.
Thank you for taking the time to write this review. We are delighted that you are happy with the care and support that your mother is receiving from the care team. We will share this positive feedback with them.
My son moved into a beautiful supported living house in March 2022. He has been unwell and was in hospital for 9 to 10 weeks prior to moving in. He has settled in so quickly and is doing so well! The staff are amazing, so dedicated, kind and do an impeccable job! I have never ever come across a...
My son moved into a beautiful supported living house in March 2022. He has been unwell and was in hospital for 9 to 10 weeks prior to moving in. He has settled in so quickly and is doing so well! The staff are amazing, so dedicated, kind and do an impeccable job! I have never ever come across a care company that looks after and supports my son so brilliantly. I am in awe of how well they look after my son! Finally, my son has got such amazing care! Thank you Compassion Plus from the bottom of my heart!
Thank you so much for the very kind words. We are pleased that you are happy with the support that your son is receiving from us. We will share this feedback with the team supporting your son.
One staff member has a bad reputation.
Management - friendly, polite, professional.
Consistent of staffing - variable.
Organisation of staffing - "could do better".
Difficult to comment on ratings as I have no baseline/experience.
One staff member has a bad reputation.
Management - friendly, polite, professional.
Consistent of staffing - variable.
Organisation of staffing - "could do better".
Difficult to comment on ratings as I have no baseline/experience.
I am deeply sorry you feel this way and that you had a negative experience at the start of the service provision.
The senior managers have already met with you to discuss the experience...
Thank you for taking the time to bring your experience to our attention. We take all feedback very seriously.I am deeply sorry you feel this way and that you had a negative experience at the start of the service provision.
The senior managers have already met with you to discuss the experience you had. At the meeting you highlighted that you were very happy with the service provision, however you expressed that you had had a bad experience which resulted from one member of staff cancelling last minute due to unforeseen circumstances. You informed us that you were happy with how the issue was resolved and that your friend did not go without the care and support she needed. You informed us that you had based your review on your experience of that incident. You have now told us that your loved one is very delighted with the care team supporting her and that she is very happy. We were also delighted to hear that if you were to review us again, you would write a very positive review.
Compassion Plus had looked after my friend since last June and until she passed in February this year The service was incredible, the care was excellent, they were always so very kind and thoughtful. I always knew what was going on, if she needed a doctor, they would call me immediately. I could...
Compassion Plus had looked after my friend since last June and until she passed in February this year The service was incredible, the care was excellent, they were always so very kind and thoughtful. I always knew what was going on, if she needed a doctor, they would call me immediately. I could always get someone on the phone as well with no problem at all. My friend looked forward to seeing them every day. They prepared her meals, washed the dishes and did anything that she asked. I had the app on my phone so I could see what was happening at all times, so if at any time I could not go in, I knew what she had eaten, that she had taken medication etc and all was well. All the staff were exceptional and so kind and you could see they really cared for my friend. You hear so many different stories about care companies but this company always went above and beyond. It made my life so much easier knowing the quality of care was there and especially that my friend loved them all as well.
Thank you very much for taking the time to write a review. We really appreciate your very positive and kind comments about the service your friend received whilst she was being looked after by Compassion Plus. We are glad your friend was very happy with the service and that she looked forward to...
Thank you very much for taking the time to write a review. We really appreciate your very positive and kind comments about the service your friend received whilst she was being looked after by Compassion Plus. We are glad your friend was very happy with the service and that she looked forward to seeing the care staff. We are pleased you feel that we were able to provide a responsive service. We will share the feedback with the care team who looked after her.
I am so impressed with Compassion Plus. Dad has been looked after since October 2021. The staff have a great rapport with Dad, and their visits really cheer him up as well as provide excellent care for him. We always know what’s going on via the app, which is very detailed and helps keep my...
I am so impressed with Compassion Plus. Dad has been looked after since October 2021. The staff have a great rapport with Dad, and their visits really cheer him up as well as provide excellent care for him. We always know what’s going on via the app, which is very detailed and helps keep my brother, sister and I in the loop, flagging up anything that may need addressing. The central hub is easy to get hold of, and I find the carers and management very approachable. With their meal preparation, personal care, medication, washing/drying clothes when needed, celebratory touches for special occasions - it’s clear that Compassion Plus puts the well-being of the people they care for (and their families) at the top of their list. I would heartily recommend them to anyone.
Thank you for the very positive review. We really appreciate feedback from our clients and families as it enables us to know how we are doing and to learn where we can improve services. We will share this review with the staff who support your father.
I would recommend this company as without their help and support we would be struggling as a family to have found the support for our mother. My mother is now having excellent care which is keeping her out of hospital and having a quality of life in her own home. Nothing is too much trouble and the...
I would recommend this company as without their help and support we would be struggling as a family to have found the support for our mother. My mother is now having excellent care which is keeping her out of hospital and having a quality of life in her own home. Nothing is too much trouble and the staff go above and beyond their expected delivery of care. I am provided with reassurance knowing that this level of care is in place as I live 250 miles away.
Thank you so much for this five-star review. We are delighted you are pleased with the care and support your mother is receiving. This review will be shared with the care team.
My mother required care urgently after a long stay in hospital. We were very fortunate to come into contact with Compassion Plus Healthcare. They have worked very hard and have sorted out so many things in such a short space of time. The carers are reliable, compassionate and brilliant at what they...
My mother required care urgently after a long stay in hospital. We were very fortunate to come into contact with Compassion Plus Healthcare. They have worked very hard and have sorted out so many things in such a short space of time. The carers are reliable, compassionate and brilliant at what they do. I can not thank you enough for all that you are doing. I would totally recommend this company.
Thank you for the kind words and for the recommendation. We are so pleased you are happy with the service provided for your mother. We will share this review with the team.
It can be really frightening to have strangers coming into your home but Compassion Plus Healthcare use the same people to...
It can be really frightening to have strangers coming into your home but Compassion Plus Healthcare use the same people to reduce that anxiety and they have managed to put Mum at ease really quickly. They work at Mum's pace and have really made the effort to understand who my Mum is as an individual. Mum looks forward to seeing them and I don't have to worry because I know Mum is content, safe and being very well looked after.
Thank you so much for this review. We are delighted that you are happy with the service provided by the team allocated to your mother. We will share this review with the team.
I had no need to worry at all on so many levels.
Communication is clear and timely from management about anything at...
I had no need to worry at all on so many levels.
Communication is clear and timely from management about anything at all.
Resolving complex issues always seemed to be taken as a matter of course with a refreshing “we can sort it out”.
The attending team are just great, my father has a great rapport with all of them in spite of his early concerns and really looks forward to their visits.
Any care issues are raised quickly with me in a timely manner.
Adjustments to schedules to accommodate more medical visits are taken onboard smoothly and just “happen”, even when a little bit outside remit.
The team have made suggestions to improve care and process which have been well received.
The online use of the care visit app has enabled me to keep up to date in almost real-time with everything that is happening.
Thank you for taking time to write this review and for the kind words. We are very pleased you are happy with the support your father is receiving. We will share this review with the rest of the care team.
They help me wherever they can and have been a great help since Mum's discharge, I wouldn’t hesitate to recommend the guys.
They help me wherever they can and have been a great help since Mum's discharge, I wouldn’t hesitate to recommend the guys.
Thank you for the very kind words. We will share your review with the rest of the team.
I can only say they made our hardest times as comfortable as they could be. Sadly, this review does not...
I can only say they made our hardest times as comfortable as they could be. Sadly, this review does not allow me to use individual names but the management and each of the three night carers were simply amazing. They know who they are and they all genuinely cared about our mum and she became very fond of them. They supported her, and us, with kindness, compassion and professionalism.
We have no idea how these wonderful people do the job they do but we are so grateful that they were there for us and we would not hesitate to use their services again should they be needed.
We are very grateful to receive such a wonderful review. We are pleased the care team were able to provide the support your mother needed at such a difficult time. We will share the review with the rest of the care team.
Compassion Plus Healthcare supported my 94-year-old mother following a two-week stay in hospital. Initially, they visited three times a day. She appreciated the need for these visits and looked forward to them. The carers were excellent, they listened to her and understood and accepted she liked to...
Compassion Plus Healthcare supported my 94-year-old mother following a two-week stay in hospital. Initially, they visited three times a day. She appreciated the need for these visits and looked forward to them. The carers were excellent, they listened to her and understood and accepted she liked to do as much for herself as possible. This approach enabled her speedy return to full independence. Throughout they maintained communication with myself and my sister through the app and where necessary through telephone calls. We would not hesitate to use this care agency again should the need arise.
Thank you for the very positive feedback. We will share the feedback with the care team.
Very prompt and professional, they take time to listen and understand clients' needs.
Very prompt and professional, they take time to listen and understand clients' needs.
Thank you so much for the wonderful review. We will share with the rest of the care team.
I have found Compassion Plus Healthcare are a good company. They are always very caring and thorough. Their staff were always friendly and helpful in assisting my mother with her ongoing care needs going forward.
I have found Compassion Plus Healthcare are a good company. They are always very caring and thorough. Their staff were always friendly and helpful in assisting my mother with her ongoing care needs going forward.
Thank you for the feedback. We will share it with the team.
Care staff are good and kind. Very helpful, and they know my needs. New staff are learning quickly and ask questions if needed. Care staff know what they are doing. They do a great job. They hoover my house and provide extra personal care at night.
Care staff are good and kind. Very helpful, and they know my needs. New staff are learning quickly and ask questions if needed. Care staff know what they are doing. They do a great job. They hoover my house and provide extra personal care at night.
Thank you for this review. I am very pleased to hear that you are happy with the care you are receiving from the care staff. I will let the care staff know that you appreciate the work they are doing.
It was with some trepidation that I first asked them to come into my home and help me look after my wife. However, it quickly became clear by their professionalism and the genuine sense of caring shown by everyone towards her, and indeed the rest of the family, that they were going to live up to...
All the carers were good, but the main carer assigned to us was outstanding. Her cheerful competence and the connection she quickly made with my wife was of great comfort to me, and at the end, her quiet confidence, both before and after my wife passed away, definitely made the situation much easier to deal with.
It is not often that one can say that a service “exceeds exceptions”, but in this case, I feel it is more than justified.
We are so very honoured to have received this feedback. We will take the time to share with the team how their efforts have made such a profound difference. Thank you so much for your kind words.
Fantastic service, would 100% recommend. Always goes the extra mile to make sure everyone is happy.
Little details are taken care of brilliantly, and we are very happy with the service received.
10/10 for everything.
Fantastic service, would 100% recommend. Always goes the extra mile to make sure everyone is happy.
Little details are taken care of brilliantly, and we are very happy with the service received.
10/10 for everything.
Thank you for this wonderful review. I will ensure the care team are aware of the Outstanding Care they are providing.
I receive care twice per day. Body wash and breakfast in the morning. Re-clothing for bed in the evening. All care assistants perform their duties properly in addition to maintaining my flat and kitchen tidy. And importantly washing the dishes used during the day. I have no hesitation in...
I receive care twice per day. Body wash and breakfast in the morning. Re-clothing for bed in the evening. All care assistants perform their duties properly in addition to maintaining my flat and kitchen tidy. And importantly washing the dishes used during the day. I have no hesitation in recommending this company should you need in-home care.
Thank you for this great review. The staff enjoy providing care for you. I am pleased that they are attentive to your care needs. I will let the staff know how much you appreciate them.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 18 December 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
There are no news items for Compassion Plus Healthcare.
Awards / Recognitions (4)
- 28 Nov 2024Recipient: Compassion Plus Healthcare
- 30 Nov 2023Recipient: Compassion Plus Healthcare
- 30 Nov 2023Recipient: Compassion Plus Healthcare
Accreditations
There are no accreditations posted yet for Compassion Plus Healthcare.
Meet the Team (7)

Hi, I am the Co-Founder and Managing Director of Compassion Plus Healthcare Ltd, a CQC-registered health and social care organisation providing...
Hi, I am the Co-Founder and Managing Director of Compassion Plus Healthcare Ltd, a CQC-registered health and social care organisation providing person-centred home care, supported living and community-based support services.
I am a Registered Mental Health Nurse with an MSc in Occupational Psychology and a BSc in Psychology. My clinical background, combined with my experience in leadership and psychology, has shaped my approach to care and my belief that truly good support must always start with the individual.
I founded Compassion Plus Healthcare in 2014 with a simple but important vision: to provide compassionate, high-quality care that enables people to live fulfilling lives with dignity, choice and greater independence. I believe that every individual is unique, and that their individuality, strengths, aspirations and choices should be recognised and celebrated.
Over the years, I have been privileged to lead the growth and development of Compassion Plus Healthcare while remaining focused on what matters most — the people we support. For me, success is not measured simply by organisational growth or the awards we receive, but by the difference we make in people's everyday lives: the smiles we bring to people's faces, the confidence we help build and the outcomes we support people to achieve.
I remain closely involved in the clinical and strategic direction of the organisation and am passionate about working collaboratively with the people we support, their families, our staff, health and social care professionals and commissioners to continually improve the quality of the services we provide.
At the heart of everything I do is a belief that every person is unique, and great care should recognise, respect and celebrate that individuality.

Hi, my name is Vickie, and I am the Supported Living Manager at Compassion Plus Healthcare.
I have worked in health and social care for nearly 15...
Hi, my name is Vickie, and I am the Supported Living Manager at Compassion Plus Healthcare.
I have worked in health and social care for nearly 15 years and remain as passionate about supporting people today as I was when I first started my career. I began working in residential care before discovering supported living, where I found my true passion for empowering people to live as independently as possible while achieving their personal goals.
As I developed in my career, I gained further qualifications and progressed into management so that I could make an even greater difference to the lives of the people we support and the teams who care for them. I am committed to ensuring that every person receives high-quality, person-centred support that respects their choices, promotes their independence, and helps them live fulfilling lives.
At Compassion Plus Healthcare, I am proud to lead a dedicated team that shares my belief that every individual should be treated with dignity, compassion, and respect. Seeing people grow in confidence, achieve their aspirations, and enjoy the best possible quality of life is the most rewarding part of my role.

Hello, my name is Shalom, and I am a Care Coordinator at Compassion Plus Healthcare, with responsibility for Training and Compliance.
I have been...
Hello, my name is Shalom, and I am a Care Coordinator at Compassion Plus Healthcare, with responsibility for Training and Compliance.
I have been part of the Compassion Plus Healthcare family for three years, and I genuinely enjoy the variety my role brings. I support care coordination, staff rotas, recruitment, supervision, training, and compliance, helping to ensure our team has everything they need to provide safe, compassionate, and person-centred care.
One of the things I am most passionate about is training. I believe that when staff feel confident, well supported, and have the right skills, they can provide the very best care to the people we support. I love helping our team learn and develop because I know it makes a real difference to the quality of care we deliver every day.
The best part of my job is spending time with the people we support and seeing them achieve things that matter to them, whether it's becoming more independent, building confidence, or simply enjoying life. Knowing that I have played a small part in that journey is incredibly rewarding.
I also feel very lucky to work alongside such a caring and supportive team. Every day brings new opportunities to learn, grow, and make a positive difference, and I'm proud to be part of Compassion Plus Healthcare.

Hi, my name is Nancy. I joined Compassion Plus Healthcare in April 2026 as an Operations Manager, bringing over 20 years of experience within the...
Hi, my name is Nancy. I joined Compassion Plus Healthcare in April 2026 as an Operations Manager, bringing over 20 years of experience within the care sector. Throughout my career, I have developed extensive knowledge in service delivery, workforce management, quality assurance, safeguarding, care planning, and continuous service improvement.
In my current role, I am committed to ensuring that services are delivered efficiently, safely, and in full compliance with regulatory requirements. I work collaboratively with care teams, service users, families, and partner agencies to promote high standards of care, support staff development, and encourage a culture of compassion, accountability, and continuous learning.
Joining a new company has been a positive and rewarding experience. It has given me the opportunity to bring my experience in Health and Social Care while also learning new ways of working, meeting new people and becoming part of a different team and culture.

Hi, my name is Florence, and I have been part of the Compassion Plus Healthcare team since 2023. I joined the organisation as a Care Worker and have...
Hi, my name is Florence, and I have been part of the Compassion Plus Healthcare team since 2023. I joined the organisation as a Care Worker and have had the opportunity to progress to Team Leader and, more recently, to my current role as a Care Coordinator within our Home Care Services.
I am passionate about delivering person-centred care and ensuring that the people we support are actively involved in decisions about their care. I believe in empowering people to achieve their goals, maintain their independence and enjoy the best possible quality of life.
As a Care Coordinator, I support our staff to provide high-quality care while also helping them to develop their skills and confidence. I am proud to work alongside such a compassionate and committed team who share the same desire to make a positive difference every day.
I also enjoy working closely with families, professionals and other partners to ensure that the support we provide considers the whole person and their individual needs.
One of the most rewarding parts of my role is seeing the positive difference we can make — not only in the lives of the people we support, but also in the growth and development of our staff.

Bianca – Recruitment Manager
Hi, my name is Bianca, and I am the Recruitment Manager at Compassion Plus Healthcare.
Although I have only been part...
Bianca – Recruitment Manager
Hi, my name is Bianca, and I am the Recruitment Manager at Compassion Plus Healthcare.
Although I have only been part of the Compassion Plus Healthcare family since March 2026, it has already been an incredibly rewarding experience. Since joining the team, I have focused on ensuring that all staff records and files are fully compliant, helping to maintain the high standards expected within the care sector and supporting the organisation's commitment to quality care.
I enjoy being part of a service that places compassion, dignity, and person-centred care at the heart of everything it does. Working closely with colleagues across the organisation has given me a great understanding of the importance of having the right people, systems, and processes in place to support both our staff and the people we care for.
As Recruitment Manager, I am excited about the opportunity to attract and recruit talented individuals who share our values and passion for making a difference. I believe that great care starts with great people, and I look forward to building a strong workforce that will continue to deliver exceptional support to those who rely on our services.
One of the things I enjoy most about my role is connecting with people and helping them take the next step in their careers. In the future, I look forward to welcoming new team members to Compassion Plus Healthcare and supporting them throughout their journey with the organisation.
I feel fortunate to work alongside such a dedicated and supportive team. Every day brings new opportunities to learn, grow, and contribute to the success of the organisation, and I am proud to be part of Compassion Plus Healthcare's ongoing commitment to delivering outstanding care.

Teresa – Activities Coordinator and Senior Support Worker
Hi, my name is Teresa, and I have been part of the Compassion Plus Healthcare team since...
Teresa – Activities Coordinator and Senior Support Worker
Hi, my name is Teresa, and I have been part of the Compassion Plus Healthcare team since 2021. I work as an Activities Coordinator and Senior Care Worker, and I am very passionate about the work I do and the people we support.
A big part of my role is making sure that the people we support are engaged in meaningful activities that they enjoy and that are important to them. I believe activities should be more than simply keeping busy; they should give people opportunities to have fun, develop new skills, build confidence, socialise and be part of their local community.
I enjoy getting to know each person as an individual, understanding their interests and preferences, and finding activities that are meaningful to them. This could be anything from arts and crafts, cooking and social activities to days out and trying new experiences.
The most rewarding part of my job is seeing people happy, enjoying themselves and achieving things that are important to them. I am proud to be part of Compassion Plus Healthcare and to play a role in helping the people we support live active, fulfilling and enjoyable lives.
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