Eaton Home Care is a dedicated, Nurse-Led private care-at-home provider, offering a range of round-the-clock, tailored services for adults. The services include visiting care (from just 30 minutes), 24-hour live-in support, overnight visits, and companionship care.
Eaton covers East Cambridgeshire, Cambridge City, South Cambridgeshire, and North Hertfordshire.
Eaton recognises a need for a service that is tailored completely around the individual, providing care which supports them at home. After all, freedom...
Eaton Home Care is a dedicated, Nurse-Led private care-at-home provider, offering a range of round-the-clock, tailored services for adults. The services include visiting care (from just 30 minutes), 24-hour live-in support, overnight visits, and companionship care.
Eaton covers East Cambridgeshire, Cambridge City, South Cambridgeshire, and North Hertfordshire.
Eaton recognises a need for a service that is tailored completely around the individual, providing care which supports them at home. After all, freedom and self-sufficiency are crucial parts of maintaining mental and emotional health in older people and remaining at home allows clients to retain their independence.
At Eaton, they never forget that home is where people feel safe and secure, and for good reason. Of the many benefits of ageing at home, one of the most important is that living independently at home continues to be a safe and healthy option for those they care for.
Eaton endeavours to deliver support over and above that which is expected. In each individual case, they look to enrich and improve clients’ lives, as such, they only recruit the very best care staff, who have a minimum of 12 months of experience prior to joining.
As a business, Eaton Home Care are constantly seeking new ways to drive improvement in the quality and safety of the services they provide, as well as the experience of people who use the service. Under the guidance of a qualified nurse, their director of operations ensures that they have effective governance which provides assurances in the auditing systems and processes.
Their systems monitor and mitigate any risks relating to the health, safety, and welfare of their clients, all of which are continually evaluated.
Care Provided by Eaton Homecare
Types of Home Care
Visiting Care
Live-in Care
24 Hour Care
Nursing/Nurse Led Care
Overnight Care (Waking)
Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
30 minutes
Contract Durations
Ongoing / Long Term
Respite / Short Term
Age Ranges
Older Person Care (65+)
Younger Adult Care (18-65)
Personal Care Services
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance
Household Services
Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Transportation Service
Nursing / Nurse Led Care
PEG Feeding
Stoma Care
Medication Assistance (Intravenous)
Catheter Care
Other Care Provided
Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Alcohol / Drug Misuse
Hospital Discharge
Funding & Fees
Daily Charges per Person
Type of care
Permanent
Hourly Visiting Care
From £22.50
Contact Eaton Homecare to get a personalised quote:
The price(s) shown are provided by the agency. Contact Eaton Homecare for full pricing details and T&Cs.
Review from Derek P (Husband of Client) published on 8 September 2026 Submitted via Website•
Overall Experience
Eaton Homecare have been providing care for my wife since early February 2026. Throughout that time the care staff have been excellent, providing compassionate and professional care. When additional support was required at short notice they were able to step up the number of visits very...
Eaton Homecare have been providing care for my wife since early February 2026. Throughout that time the care staff have been excellent, providing compassionate and professional care. When additional support was required at short notice they were able to step up the number of visits very quickly. Although several different carers support us, they quickly learn the routine and provide companionship as well as care and support. When queries or issues arise the office team have always been very helpful and responsive. The office team have also stepped in if necessary to provide cover for a carer. Eaton Homecare were also able to provide a live-in carer for a respite week and ensured there was a smooth transition from the routine daily care to the live-in carer and vice versa.
I have already recommended Eaton Homecare to several friends and would not hesitate to recommend them again.
↩Reply from Caroline Freeman, Director of Operations at Eaton Homecare
Thank you so much for taking the time to share such a kind and detailed review.
We are delighted to hear that you have been happy with the care and support provided by our team. It is particularly lovely to hear that our care staff have been able to build a good understanding of your wife's...
Thank you so much for taking the time to share such a kind and detailed review. We are delighted to hear that you have been happy with the care and support provided by our team. It is particularly lovely to hear that our care staff have been able to build a good understanding of your wife's routines while providing not only professional care, but also companionship and reassurance. We are also pleased that we were able to respond quickly when additional support was needed and provide continuity during the transition to and from live-in care. We understand how important flexibility and reliability are to families, particularly when circumstances change at short notice. Your kind comments about both our care team and office staff mean a great deal to us. We are especially grateful for your recommendations to friends and for your continued trust in Eaton Homecare.
Thank you again for choosing Eaton Homecare and for taking the time to share your experience.
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Review from Heather S (Client / Service User) published on 9 April 2026 Submitted via Website•
Overall Experience
It is almost a year since I have been cared for by the wonderful team from Eaton Homecare. I have only praise for the dedication and care shown to me, especially as I have escalating health issues.
There is always a smile for me when I open the door, a calming influence and an unrushed...
It is almost a year since I have been cared for by the wonderful team from Eaton Homecare. I have only praise for the dedication and care shown to me, especially as I have escalating health issues. There is always a smile for me when I open the door, a calming influence and an unrushed procedure. I absolutely benefit from the 'work' and the friendly visits. I would be sad if it was unable to continue!! I also appreciate the respect shown for my home- it is truly a wonderful set up.
The backup from the Admin side is always so helpful too.
↩Reply from Caroline Freeman, Director of Operations at Eaton Homecare
Thank you so much for your thoughtful and heartfelt review.
We are truly grateful for your kind words and are delighted to hear how much you value the care and support provided by our team, especially as your health needs have changed. It means a great deal to us that you feel reassured,...
Thank you so much for your thoughtful and heartfelt review.
We are truly grateful for your kind words and are delighted to hear how much you value the care and support provided by our team, especially as your health needs have changed. It means a great deal to us that you feel reassured, unhurried, and supported during each visit, and that our carers bring a positive and calming presence into your home.
We're also pleased to know that our office team has been helpful and that you feel your home is treated with the respect it deserves-this is something we place great importance on.
Your feedback will be shared with the whole team, as it is incredibly encouraging and reminds us why we do what we do. We are very proud to support you and look forward to continuing to do so.
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Review from Mary L (Client / Service User) published on 7 January 2026 Submitted via Postal Card•
Overall Experience
Really good and helpful.
Really good and helpful.
↩Reply from Caroline Freeman, Director of Operations at Eaton Homecare
Thank you very much, for taking the time to share your kind feedback.
We are delighted to hear that you had a really good and helpful experience with Eaton Homecare, and that you felt supported by our staff, care, and management team. Treating our clients with dignity and respect is at the heart...
Thank you very much, for taking the time to share your kind feedback.
We are delighted to hear that you had a really good and helpful experience with Eaton Homecare, and that you felt supported by our staff, care, and management team. Treating our clients with dignity and respect is at the heart of everything we do, so your comments mean a great deal to us.
Your feedback is truly appreciated and will be shared with our team, as it motivates them to continue delivering high-quality, compassionate care.
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Review from M N (Wife of Client) published on 3 December 2025 Submitted via Postal Card•
Overall Experience
We have been pleased with the service. All the carers are friendly and accommodating, patient and cheerful. Although it is usually different carers each day, this actually gives variety, and most have often enough to know enough to know the system. I have found the management accommodating to...
We have been pleased with the service. All the carers are friendly and accommodating, patient and cheerful. Although it is usually different carers each day, this actually gives variety, and most have often enough to know enough to know the system. I have found the management accommodating to special needs (i.e. training or extra visit) on occasion. Everybody is very helpful. Thank you.
↩Reply from Caroline Freeman, Director of Operations at Eaton Homecare
Thank you so much for your thoughtful review and for awarding us such high ratings. We are delighted to hear that you have been pleased with the service and that our carers' friendliness, patience and cheerful approach have made a positive difference.
We are also glad that having a variety of...
Thank you so much for your thoughtful review and for awarding us such high ratings. We are delighted to hear that you have been pleased with the service and that our carers' friendliness, patience and cheerful approach have made a positive difference.
We are also glad that having a variety of carers has brought a sense of interest and continuity to your daily visits, and that our team members are familiar enough with your routines to provide consistent support. Your feedback about our management team being accommodating to special requests-such as arranging additional training or extra visits-is truly appreciated.
We also appreciate your comments on value for money. In recent times, our costs, like most businesses, have unfortunately increased considerably; however, we do our utmost to keep any rate increases to a minimum. We are proud to say we have not increased our rates since May 2024, as we remain committed to delivering high-quality care at a fair and sustainable price.
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Review from Karen G (Daughter of Client) published on 24 November 2025 Submitted via Website•
Overall Experience
I am truly grateful to you all , the staff at the end of the phone, to all the carers. The carers are very friendly, hard-working, and caring. I would highly recommend you. I dont know what I would do without you
Thank you
I am truly grateful to you all , the staff at the end of the phone, to all the carers. The carers are very friendly, hard-working, and caring. I would highly recommend you. I dont know what I would do without you
Thank you
↩Reply from Caroline Freeman, Director of Operations at Eaton Homecare
Thank you so much for your wonderful review. We are truly grateful for your kind words.
Our office team and carers will be delighted to hear how much their support means to you. We're glad to know that our friendly, hardworking, and caring staff are making a positive difference in your...
Thank you so much for your wonderful review. We are truly grateful for your kind words.
Our office team and carers will be delighted to hear how much their support means to you. We're glad to know that our friendly, hardworking, and caring staff are making a positive difference in your day-to-day life.
It's our privilege to support your parents, and your recommendation means a great deal to all of us.
If there is ever anything more we can do, please don't hesitate to let us know.
Thank you again for your trust in us.
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Review from Jonathan A (Client / Service User) published on 28 April 2025 Submitted via Website•
Overall Experience
I am very happy with the standard of care provided by Eaton Homecare. The carers are on time, friendly and competent. If there are any delays, I always receive a courtesy phone call. I would be very happy to recommend Eaton Homecare to anyone needing care services and, indeed, am already singing...
I am very happy with the standard of care provided by Eaton Homecare. The carers are on time, friendly and competent. If there are any delays, I always receive a courtesy phone call. I would be very happy to recommend Eaton Homecare to anyone needing care services and, indeed, am already singing your praises at the slightest prompting!
↩Reply from Caroline Freeman, Director of Operations at Eaton Homecare
Thank you so much for your kind words and lovely feedback! We're delighted to hear that you're happy with the care provided by our team at Eaton Homecare. It means a great deal to know that our carers' punctuality, friendliness, and competence are making a positive difference. We also really...
Thank you so much for your kind words and lovely feedback! We're delighted to hear that you're happy with the care provided by our team at Eaton Homecare. It means a great deal to know that our carers' punctuality, friendliness, and competence are making a positive difference. We also really appreciate your understanding around occasional delays and your recognition of our efforts to keep you informed. Your recommendation and support mean the world to us - thank you for singing our praises!
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Review from Sarah B (Daughter of Client) published on 28 March 2025 Submitted via Website•
Overall Experience
I wanted to get in touch and say thank you so much for the excellent care that your team have provided to mum and dad while mum was recovering from her recent illness. They have spoken very highly about all the carers and enjoyed building up a relationship with each of them. All their work was of a...
I wanted to get in touch and say thank you so much for the excellent care that your team have provided to mum and dad while mum was recovering from her recent illness. They have spoken very highly about all the carers and enjoyed building up a relationship with each of them. All their work was of a very high standard and their interactions were very respectful and supportive. I was able to rest assured that they were being well cared for and wouldn't hesitate to recommend you to friends.
↩Reply from Caroline Freeman, Director of Operations at Eaton Homecare
Thank you for your kind review; your words mean a lot to us. Thank you
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Review from Alan D (Husband of Client) published on 17 June 2024 Submitted via Website•
Overall Experience
This is a short note to say thank you to the staff and carers of Eaton Homecare. Over the past ten months they have provided a good service, with all of the people at Eaton being helpful. The carers do a very good job, being both pleasant and efficient in carrying out their work. We can say that we...
This is a short note to say thank you to the staff and carers of Eaton Homecare. Over the past ten months they have provided a good service, with all of the people at Eaton being helpful. The carers do a very good job, being both pleasant and efficient in carrying out their work. We can say that we would recommend them to those seeking such care.
↩Reply from Caroline Freeman, Director of Operations at Eaton Homecare
Thank you so much for your kind review, I will share your kind words with the team.
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Review from Peter H (Client / Service User) published on 27 February 2024 Submitted via Website•
Overall Experience
We were very pleased with the service provided. The staff of visiting carers have been courteous, friendly, intelligent, and very adaptable (as in following the quirks of our ways of doing things!) The manager was very thorough in establishing our needs and sending just the right people to us. I am...
We were very pleased with the service provided. The staff of visiting carers have been courteous, friendly, intelligent, and very adaptable (as in following the quirks of our ways of doing things!) The manager was very thorough in establishing our needs and sending just the right people to us. I am very happy to recommend this company.
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Review from David D (Son of Client) published on 16 November 2023 Submitted via Website•
Overall Experience
My dad wanted to stay at home and the professional Eaton Homecare staff together with my brother, who lived with Dad, made this possible. The Eaton carers attended to my dad's practical and medical needs three times a day; they were excellent, got to know my dad, swapped stories with him and...
My dad wanted to stay at home and the professional Eaton Homecare staff together with my brother, who lived with Dad, made this possible. The Eaton carers attended to my dad's practical and medical needs three times a day; they were excellent, got to know my dad, swapped stories with him and encouraged him to be as independent as possible. The team were always friendly and communicated well with the family. We couldn't have asked for better care. Thank you, Eaton.
↩Reply from Caroline Freeman, Director of Operations at Eaton Homecare
Thank you for taking the time to write this review. I know the team enjoyed visiting your Dad and we have passed on your lovely feedback.
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Review from P B (Daughter of Client) published on 15 November 2023 Submitted via Postal Card•
Overall Experience
My mother's care was under NHS rehab and whilst there were 1 or 2 carers who delivered this, the majority did not seem to know what they were there for. The programme was disorganised and the office never answered the phone or returned calls. Very poor.
My mother's care was under NHS rehab and whilst there were 1 or 2 carers who delivered this, the majority did not seem to know what they were there for. The programme was disorganised and the office never answered the phone or returned calls. Very poor.
↩Reply from Caroline Freeman, Director of Operations at Eaton Homecare
Firstly, we thank you for bringing this matter to our attention. The support your mother received was via the NHS funded service operated by Cambridge Home Care, a separate division to Eaton Homecare, however Eaton care workers will assist to cover staff absences.
During the period of your...
Firstly, we thank you for bringing this matter to our attention. The support your mother received was via the NHS funded service operated by Cambridge Home Care, a separate division to Eaton Homecare, however Eaton care workers will assist to cover staff absences.
During the period of your mother’s support there was an increased level of staff sickness, and we apologise that this impacted on the support and service being provided.
Cambridge Homecare, which is the NHS funded division regularly receives very positive feedback about the standard of care delivery and we sincerely apologise that on this occasion it fell short. Thank you for taking the time to talk to us regarding this matter.
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No Rating
Review from D D (Client / Service User) published on 18 October 2023 Submitted via Postal Card•
Overall Experience
We have only experienced 2 nurses from Eaton. But we are very impressed.
We have only experienced 2 nurses from Eaton. But we are very impressed.
↩Reply from Caroline Freeman, Director of Operations at Eaton Homecare
Thank you for the feedback, it is great to hear that you have been impressed.
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Review from S F (Client / Service User) published on 6 October 2023 Submitted via Postal Card•
Overall Experience
Pleased with carers.
Pleased with carers.
↩Reply from Caroline Freeman, Director of Operations at Eaton Homecare
I will pass this on to the carers, thank you for the feedback.
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Review from J M (Client / Service User) published on 3 October 2023 Submitted via Postal Card•
Overall Experience
We were referred by the Unplanned Intermediate Care Team and we were really happy with the care. When it came time to pay for care ourselves we were happy to come back to Eaton.
We were referred by the Unplanned Intermediate Care Team and we were really happy with the care. When it came time to pay for care ourselves we were happy to come back to Eaton.
↩Reply from Caroline Freeman, Director of Operations at Eaton Homecare
Thank you for the feedback, it is lovely to hear that you are really happy with the care.
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Review from Val S (Daughter of Client) published on 28 September 2023 Submitted via Website•
Overall Experience
Eaton has looked after my father for the last 6 months. I have been extremely happy with his care. The carers are very friendly, hard-working, efficient, and caring. I cannot fault them at all. My father is also very happy with his care.
Eaton has looked after my father for the last 6 months. I have been extremely happy with his care. The carers are very friendly, hard-working, efficient, and caring. I cannot fault them at all. My father is also very happy with his care.
↩Reply from Caroline Freeman, Director of Operations at Eaton Homecare
Thank you for your kind words, it is lovely to hear about the carers, l will pass this feedback onto the team.
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Review from June S (Wife of Client) published on 28 September 2023 Submitted via Postal Card•
Overall Experience
Find Eaton Homecare staff very pleasant and helpful on the phone at all times. Very satisfied with the carers. Always arrive cheerful and are well trained. They complete duties satisfactorily and make sure all is well before they leave.
Find Eaton Homecare staff very pleasant and helpful on the phone at all times. Very satisfied with the carers. Always arrive cheerful and are well trained. They complete duties satisfactorily and make sure all is well before they leave.
↩Reply from Caroline Freeman, Director of Operations at Eaton Homecare
Thank you for your lovely feedback, l will pass this onto the team.
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Review from David D (Son of Client) published on 25 September 2023 Submitted via Website•
Overall Experience
When my 86-year-old mum came out of hospital, Eaton Homecare provided an NHS-funded care package to ease her back into home life. Following the end of the care package, we were fortunate enough to keep Eaton carers on to provide a visit each evening to help Mum get ready for bed. Several months on,...
When my 86-year-old mum came out of hospital, Eaton Homecare provided an NHS-funded care package to ease her back into home life. Following the end of the care package, we were fortunate enough to keep Eaton carers on to provide a visit each evening to help Mum get ready for bed. Several months on, Eaton carers continue to provide excellent care and friendship to my mum and this has helped her to regain much of the confidence she had lost during her hospital stay. Thanks to all at Eaton Homecare for their ongoing help and support.
↩Reply from Caroline Freeman, Director of Operations at Eaton Homecare
It is lovely to read this feedback, thank you for taking the time to leave us this amazing review.
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Review from K S (Daughter of Client) published on 22 September 2023 Submitted via Website•
Overall Experience
Eaton Homecare looked after my mum when she came out of hospital. They did such a great job we arranged our own care package directly and have never looked back. The staff are well trained, caring, and considerate, they go above and beyond to make sure that my mum is happy and reassured. Nothing is...
Eaton Homecare looked after my mum when she came out of hospital. They did such a great job we arranged our own care package directly and have never looked back. The staff are well trained, caring, and considerate, they go above and beyond to make sure that my mum is happy and reassured. Nothing is too much trouble from changing a torch battery to reporting that the phone line is out. They have helped when a medical crisis occurs and always keep me in the loop with any emergencies. I have met the carers and they are the nicest people, professional and fun. I heartily recommend their service. Thank you for looking after my mum, every day.
↩Reply from Caroline Freeman, Director of Operations at Eaton Homecare
Thank you so much for your review. We are touched by your kind words and glad you have had a very positive experience.
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Review from Roz D (Daughter of Client) published on 22 September 2023 Submitted via Website•
Overall Experience
My 97-year-old mum lives on her own and started to use Eaton Homecare for a couple of days a week and has now extended to 7 days a week. She is really happy with the care provided as it allows her to continue to live at home. The carers also help her get in and out of the shower and prepare food...
My 97-year-old mum lives on her own and started to use Eaton Homecare for a couple of days a week and has now extended to 7 days a week. She is really happy with the care provided as it allows her to continue to live at home. The carers also help her get in and out of the shower and prepare food and wash up. They also reassure me that she is okay and gives me peace of mind. Thank you for all that you do for her.
↩Reply from Caroline Freeman, Director of Operations at Eaton Homecare
Thank for for sharing this with us, we are pleased that you have had such a positive experience. Your fantastic feedback will be passed onto the team.
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Review from S M (Daughter of Client) published on 8 March 2023 Submitted via Website•
Overall Experience
My 89-year-old mother was recently discharged from the hospital and required live-in care. I contacted a number of agencies that wasted large amounts of my time and came up with completely unsuitable candidates. Eaton Homecare saved me. They were super-fast and efficient and found me a wonderful...
My 89-year-old mother was recently discharged from the hospital and required live-in care. I contacted a number of agencies that wasted large amounts of my time and came up with completely unsuitable candidates. Eaton Homecare saved me. They were super-fast and efficient and found me a wonderful carer.
Every member of staff was thoughtful and efficient. They really did save me. I can't express how grateful I am. I recommend them unreservedly. They are the real deal and will make your life so much easier. Thank you for everything that you have done.
↩Reply from Matthew Sumner, Managing Director at Eaton Homecare
Thank you for your comments, I will certainly pass these on to the great team we have.
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 23 November 2019
Overall Good
CaringGood
EffectiveGood
ResponsiveGood
SafeGood
Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
News (0)
News
There are no news items for Eaton Homecare.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Eaton Homecare.
Accreditations
There are no accreditations posted yet for Eaton Homecare.
Meet the Team (3)
Caroline FreemanJob Title Director of OperationsJoined 2018
Caroline has been a qualified Nurse since 2001 and has gained a wealth of experience across the NHS and private sectors working in both clinical and...
Caroline has been a qualified Nurse since 2001 and has gained a wealth of experience across the NHS and private sectors working in both clinical and managerial roles.
Caroline is a detail-orientated person who is highly driven to ensure that we deliver a quality service to our clients which includes ensuring that care workers are trained to the highest standard.
In her role as Director of Operations, Caroline oversees the clinical governance and standards of care provided. She works closely with the Registered Manager to ensure that we meet the highest standard of care. Caroline’s role develops and implements operational strategies, taking responsibility for the management, overall quality and efficiency of the business. Caroline supports the team to implement best practice strategies to ensure that the service is consistently developing.
Sasha LloydJob Title Care Co-OrdinatorJoined 2021
In Sasha's role as Care Coordinator, she works with both patients and Healthcare Professionals to ensure seamless, organised and effective care. Her...
In Sasha's role as Care Coordinator, she works with both patients and Healthcare Professionals to ensure seamless, organised and effective care. Her duties include rearranging care plans when problems arise, visiting patients to monitor the care provided and working with the care team to assess the treatment and schedule visits.
Lucy KynastonJob Title CarerJoined 2019
Lucy has worked in the care sector for 20 years. She chose a career in care as she enjoys helping people and making a difference in their lives,...
Lucy has worked in the care sector for 20 years. She chose a career in care as she enjoys helping people and making a difference in their lives, making it possible for clients to continue to stay at home with the reassurance they will be getting help where needed.
A typical day for Lucy as an Eaton Carer begins at 7 am arriving at her first client to assist with the morning routine including personal care, preparation of breakfast and administering medication. Then on to her next clients throughout the day. Lucy will prepare meals for clients, do household chores, perform any personal care or administer medication as required, leaving them sitting comfortably with drinks or preparing them for bed before setting off for home. Throughout the shift, she enjoys the lovely chats she has with her clients and how they fill her in on what’s going on in their lives and any worries or issues they may have.
Frequently Asked Questions about Eaton Homecare
How much does Eaton Homecare cost?
The agency lists fees from £22.50 for hourly visiting care. Funding accepted: Private Funding (Self-funded), Direct Payments (from Local Authority/NHS), NHS (Contracted Provider).
How many Carers does Eaton Homecare employ?
Eaton Homecare employs 80 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Eaton Homecare to verify any information. View our terms and conditions. Eaton Homecare has an Enhanced Service -what an Enhanced Service includes.
