Eaton Homecare

All the carers, male and female, have been caring, efficient, respectful, honest and patient, without exception. We're so grateful to you all for helping him recover from his fall and with our bereavement in June 2020. All the carers are assertive and safety conscious so he's been safe with carers and they've advised him on what's safe for him to do using the health professionals' knowledge and advice. They're patient with his chatter and he's cheered up by them and their encouragements. Thank you so much from both of us. Best wishes.

Generally satisfactory. Different carers have their own ways of working. More consistency in carrying out the tasks would be helpful for the client.

Every staff member has been polite, helpful and treats me with dignity. I never expected to have to use this service but after my car crash, it has been a necessary service which we are very grateful to have. If we or anyone we know would need this in the future we would highly recommend them. Thank you it has been a relief in the current situation especially with covid.

Very friendly and efficient.

Sadly a catalogue of errors, including carers leaving earlier than their paid time, carers not being trained to deal with the specific needs of my father, poor hygiene protocol, rudeness, one carer tutting throughout their shift, one carer attending 1.5 hours late for morning appointment causing great anxiety to both my father and mother, carelessness, promises from Management never fulfilled. After 2.5 months Management finally realised that there was no care plan in place! But by far the worst offence was the evening carer leaving the front door to my parents' home wide open after the evening shift at 9pm. It was by sheer chance that my mother noticed. It's unthinkable what could have resulted from my mother not noticing - burglary to the property and/or harm to my parents. This was the final straw, having had cause to complain to the management on an almost weekly basis. There were two excellent carers, the others were just mediocre or poor.

I find it astonishing that any care organisations can get away with treating clients in this way.

Our carers are fantastic, they’re knowledgable, caring and all experienced. Our carers also do our cleaning and our shopping and we feel like it’s completely tailored to our needs. I would recommend Eaton bespoke to anyone.

The care I receive from Eaton Bespoke is fantastic, the staff are friendly and the office are always very helpful when I call. My regular carer is great and always arrives with a smile on her face which is lovely.

Very satisfied.

Eaton Bespoke was fantastic. I couldn't be happier with the service they provided for my uncle, he struggles with his mental capacity, and I was really concerned about how the carers would manage as he can be quite difficult, but they were faultless. If you are looking for high-quality care, I would definitely recommend them.

The care that my mother is receiving is excellent, highly trained carers, great communication with the office and everyone just goes above and beyond. Nothing is too much trouble and I can’t recommend them enough.

I couldn’t recommend this company enough, all of the carers were so friendly and caring. My dad had Parkinson’s and the carers were knowledgable about his condition, they took their time in the calls and nothing was too much trouble. We had a detailed care plan in place that the whole family was involved in creating and it really felt like a bespoke service, I am so grateful.

Carers have a poor attitude and don’t see the person in my poor elderly mother. They are too rough, unresponsive and, frankly, uncaring.

Treated me with dignity.

Very kind and considerate.