Eaton Home Care is a dedicated, Nurse-Led private care-at-home provider, offering a range of round-the-clock, tailored services for adults. The services include visiting care (from just 30 minutes), 24-hour live-in support, overnight visits, and companionship care.
Eaton covers East Cambridgeshire, Cambridge City, South Cambridgeshire, and North Hertfordshire.
Eaton recognises a need for a service that is tailored completely around the individual, providing care which supports them at home. After all, freedom...
Care Provided by Eaton Homecare
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Nursing/Nurse Led Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 30 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Nursing / Nurse Led Care
- PEG Feeding
- Stoma Care
- Medication Assistance (Intravenous)
- Catheter Care
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Hospital Discharge
Funding & Fees
Daily Charges per Person
- Hourly Visiting Care Fees: from £22.50
Contact Eaton Homecare to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
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Local Authority (Contracted Provider) - NHS (Contracted Provider)
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Good to Know
Owner
- Eaton Home Care Ltd
- Private Owned
Person in charge
- Caroline Freeman (Director of Operations)
Eaton Homecare Reviews (54)
Eaton Homecare has a Review Score of 9.5 (9.529) out of 10, based on 7 reviews in the last 2 years.
Over all time Eaton Homecare has 54 reviews.
Generally satisfactory. Different carers have their own ways of working. More consistency in carrying out the tasks would be helpful for the client.
Thank you for your review. We are always looking to improve and maintain the highest standards of care for our clients.
Every staff member has been polite, helpful and treats me with dignity. I never expected to have to use this service but after my car crash, it has been a necessary service which we are very grateful to have. If we or anyone we know would need this in the future we would highly recommend them. Thank you it has been a relief in the current situation especially with covid.
Thank you for your kind review, we are delighted that we have been able to support you.
Very friendly and efficient.
Thank you for taking the time to write this review, it has been our pleasure to care for your husband. We will ensure your kind words are passed onto our team.
Sadly a catalogue of errors, including carers leaving earlier than their paid time, carers not being trained to deal with the specific needs of my father, poor hygiene protocol, rudeness, one carer tutting throughout their shift, one carer attending 1.5 hours late for morning appointment causing great anxiety to both my father and mother, carelessness, promises from Management never fulfilled. After 2.5 months Management finally realised that there was no care plan in place! But by far the worst offence was the evening carer leaving the front door to my parents' home wide open after the evening shift at 9pm. It was by sheer chance that my mother noticed. It's unthinkable what could have resulted from my mother not noticing - burglary to the property and/or harm to my parents. This was the final straw, having had cause to complain to the management on an almost weekly basis. There were two excellent carers, the others were just mediocre or poor.
We are very disappointed to read your review. The care of our clients is of paramount importance to us and is at the forefront of everything we do. We have completed thorough investigations into your claims, many of which we have responded to previously. In conclusion, we have not found evidence...
Unfortunately, I didn’t get that message until much later.
In the meantime, I got a surprise telephone call from a completely new care provider, stating that they were taking over my care from that evening, namely 29th September.
It’s a total disgrace to treat people like that - absolutely no proper notice - and no handover!
What shabby despicable treatment, that I will now report to the CQC.
It turns out that a subsidiary gave “Notice” to NHS (who also didn’t notify me of the notice).
I have not been given any explanation for this sudden change.
I find it astonishing that any care organisations can get away with treating clients in this way.
I am sorry that you had this experience with our NHS funded division. Following the recent discussions between our Director and yourself, l trust you are now reassured that we did not and would never provide immediate notice on support provided to our clients. We have investigated and spoken to...
Our carers are fantastic, they’re knowledgable, caring and all experienced. Our carers also do our cleaning and our shopping and we feel like it’s completely tailored to our needs. I would recommend Eaton bespoke to anyone.
Thank you so much for taking the time to complete this review and for your kind words. It has been a pleasure and we look forward to a continued working relationship.
The care I receive from Eaton Bespoke is fantastic, the staff are friendly and the office are always very helpful when I call. My regular carer is great and always arrives with a smile on her face which is lovely.
Thank you for the kind words. It always means a huge amount to our carers and office staff to receive feedback.
Very satisfied.
Thank you for your review. I am glad to hear that you are very satisfied with the service.
Eaton Bespoke was fantastic. I couldn't be happier with the service they provided for my uncle, he struggles with his mental capacity, and I was really concerned about how the carers would manage as he can be quite difficult, but they were faultless. If you are looking for high-quality care, I would definitely recommend them.
Many thanks for your kind review. It has been a pleasure to provide care to your uncle. Your appreciation of our service is a testament that we try to deliver a consistently high standard of care.
The care that my mother is receiving is excellent, highly trained carers, great communication with the office and everyone just goes above and beyond. Nothing is too much trouble and I can’t recommend them enough.
It is fantastic to hear that your mothers care is going well. Please don't hesitate to contact the office should you having any questions. The team always thrive to provide outstanding care.
I couldn’t recommend this company enough, all of the carers were so friendly and caring. My dad had Parkinson’s and the carers were knowledgable about his condition, they took their time in the calls and nothing was too much trouble. We had a detailed care plan in place that the whole family was involved in creating and it really felt like a bespoke service, I am so grateful.
Thank you for leaving such a wonderful review. We will be sure to pass your comments on to the team, it is a pleasure to provide care to your dad.
Not always dealt with politely on the telephone.
Carers have a poor attitude and don’t see the person in my poor elderly mother. They are too rough, unresponsive and, frankly, uncaring.
Regarding the constant change in management, during the unprecedented times we are...
Treated me with dignity.
Thank you for your kind review, it is lovely to hear about the good work the carers are doing.
On-time when I was told they would arrive.
Sorted me out whatever I asked.
Very kind and considerate.
Thank you for taking the time to submit a review, we really appreciate your feedback and l will pass this onto the team.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 23 November 2019- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
There are no news items for Eaton Homecare.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Eaton Homecare.
Meet the Team (3)
Caroline has been a qualified Nurse since 2001 and has gained a wealth of experience across the NHS and private sectors working in both clinical and managerial roles.
Caroline is a detail-orientated person who is highly driven to ensure that we deliver a quality service to our clients which includes ensuring that care workers are trained to the highest standard.
In her role as Director of Operations, Caroline oversees the clinical governance and standards of care provided. She works closely with the Registered Manager to ensure that we meet the highest standard of care. Caroline’s role develops and implements operational strategies, taking responsibility for the management, overall quality and efficiency of the business. Caroline supports the team to implement best practice strategies to ensure that the service is consistently developing.
In Sasha's role as Care Coordinator, she works with both patients and Healthcare Professionals to ensure seamless, organised and effective care. Her duties include rearranging care plans when problems arise, visiting patients to monitor the care provided and working with the care team to assess the treatment and schedule visits.
Lucy has worked in the care sector for 20 years. She chose a career in care as she enjoys helping people and making a difference in their lives, making it possible for clients to continue to stay at home with the reassurance they will be getting help where needed.
A typical day for Lucy as an Eaton Carer begins at 7 am arriving at her first client to assist with the morning routine including personal care, preparation of breakfast and administering medication. Then on to her next clients throughout the day. Lucy will prepare meals for clients, do household chores, perform any personal care or administer medication as required, leaving them sitting comfortably with drinks or preparing them for bed before setting off for home. Throughout the shift, she enjoys the lovely chats she has with her clients and how they fill her in on what’s going on in their lives and any worries or issues they may have.
Frequently Asked Questions about Eaton Homecare
How many Carers does Eaton Homecare employ?
Eaton Homecare employs 80 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Eaton Homecare to verify any information. View our terms and conditions. Eaton Homecare has an Enhanced Service - more info.