Eaton Homecare

I have been impressed with this service in terms of the reliablity of the six or more carers who look after my husband, two have been our 'dream team'. They have shown kindness, and consideration and given encouragement to my husband who was beginning to get depressed with his disability. Thank you for all your help.

I have been having carers looking after me for five months now following a fall and breaking my hip. And the carers I have had during that time have been wonderful and made it possible for me to stay in my own home. I am now 92 and I look forward to seeing the carers every day.

Very efficient service and professional, friendly staff. Sometimes difficult to keep track of which carer is coming and at what time. Would be nice to have the same times each day, so that I can plan my day around them accordingly. Telephone link to management, always available and helpful. Would certainly recommend Eaton Bespoke to others.

All my 4 carers are extremely good although sometimes the company organisation is not so good. However, this has improved. Phone contact from carers is now also better.

The care provided was professional, competent and essential to meeting my needs daily. I was encouraged by the carers to gain my confidence doing essential tasks, eg walking. The carers met my personal needs whilst showing me and made me feel comfortable whilst communicating very efficiently with me! An excellent 6-weeks NHS service from a well-organised care company.

Very satisfied with the carer. She was very helpful.

Care staff have made a huge difference to my mother since receiving care from Eaton over the last year. The manager and the office team from the outset have ensured that we are kept informed of my mothers wellbeing. The care that has been provided by the care workers has helped my mother regain her confidence again. Nothing is too much trouble and the care staff are so interested in my mum when they visit. We often need to make changes to the visits and the Eaton team are always really helpful. I would highly recommend this service.

I saw lots of different carers, men and ladies, all of whom were extremely difficult. They oversaw my exercises when requested and were totally friendly and helpful. Because each one was so interesting to talk to, I looked forward to their visits. The carers routinely asked about needing to issue pills etc but this was covered by my wife.

Excellent staff. Sensitive to my needs. Cheerful and positive attitude. Your major asset is your staff.

All carers are fully aware of my mother's requirements.

My mother has received good care for her needs twice a day these last few weeks since coming out of hospital.

We have struck lucky with the main carer who visits our 92-year-old Mum most mornings. She is mature, gentle and kind. Has common sense. We trust her. It is easy to communicate with Eaton Bespoke; they listen, respond and adapt. Recently a manager has visited us to quickly put in place procedures so Mum can, for instance, be taken out for a walk to the shop, fab! Previously had a different care company, but we were never sure who was coming - different person each time. Eaton Bespoke is far more consistent.

Generally, service by carers is very good. Communication via the office regarding lateness or even a summary of carer's name and time of visit would have been beneficial.

Our family has never required carers before so we are unable to compare your company with other providers. From our experience so far my mother has been treated with dignity and carers have been helpful and patient throughout her care.

11.00 - 11.30 is not acceptable and has been a continuing problem.

We are very happy with the service we receive from Eaton Bespoke and have already recommended them to a friend also looking for a care provider.

Those attending my mum, (who was skeptical of care, from what she had heard through the grapevine) have been caring, professional, punctual and delightful. It has been an eye-opener for us. (Mum is 88 years old had a broken femur.)

The staff are very helpful, always cheerful and friendly. I trust them to look after my husband well.

All the staff have been very caring, considerate and patient when aiding my husband who has Parkinson's. They have been very understanding with the issues we have faced since he left hospital and have done everything possible to help improve our position.

All the carers, male and female, have been caring, efficient, respectful, honest and patient, without exception. We're so grateful to you all for helping him recover from his fall and with our bereavement in June 2020. All the carers are assertive and safety conscious so he's been safe with carers and they've advised him on what's safe for him to do using the health professionals' knowledge and advice. They're patient with his chatter and he's cheered up by them and their encouragements. Thank you so much from both of us. Best wishes.