Errand Plus and Personal Services

Arkitech House, 35 Whiffler Road, Norwich NR3 2AW
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8.1 39 Reviews
  • Errand Plus and Personal Services, Norwich
Errand Plus and Personal Services is a family oriented service driven by family values to provide care and support services and errand services enabling people to maintain their independence in the comfort of their home and community.

Errand Plus and Personal Services provide services which include personal care, meal preparation, help with getting dressed and in and out of bed, companionship and assistance to assess the community, shopping and errand running, medication reminders, live-in care, care at home and home help services.

The services are provided by trained local staff with a caring attitude and a professional approach to meet the care needs of service users with a person-centered approach.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Learning Disability / Autism
  • Physical Disability

Good to Know

Owner

  • Errand Plus and Personal Services Ltd

Person in charge

  • Koalwole Rahmane (Service Manager)

Errand Plus and Personal Services Reviews (39)

8.1

Errand Plus and Personal Services has a Review Score of 8.1 (8.058) out of 10, based on 9 reviews in the last 2 years.
Over all time Errand Plus and Personal Services has 39 reviews.

Overall Experience
  • 26
  • 9
  • 1
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  • 2
Date Published
  • 39
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  • 1
  • 9
  • 30
Reviewer Connection to Errand Plus and Personal Services
  • 14
  • 9
  • 5
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  • 1
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Total of 39, showing 1-20
Review from Andrew H (Client) published on 11 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Carer(s) where very professional, friendly and efficient, They attended my Apartment at the times we agreed in a timely, prompt manner and were very professional and understanding in the care they provided for me. They were very proactive, exceeding my expectations and carried out household tasks
for me which I would have struggled with personally. Much appreciated and highly recommended.... Thank you
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Review from N L (Client) assisted by family/friend published on 19 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Went beyond what might reasonably be expected of a service provider.
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Review from J M (Daughter of Client) published on 13 June 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
The word carer is a misnomer in this case, as they were extremely uncaring. The carers were unpleasant, sloppy and untrained. My mother became frightened of them. I arrived on the morning of the last day to find her in a dreadful state, crying without her glasses or her dentures. I had not been informed
of how bad she was feeling and immediately phoned the GP. She was taken to the hospital and I phoned up Social Services to say that I never wanted them in the house again.
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Review from K B (Client) published on 30 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good
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Review from Ann B (Client) published on 21 May 2024 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The care is fine, the only problem is when they do the washing up, they don't put it away. Also, being late for the teatime call, can't blame the carer as it's the driver.
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Review from Sue A (Daughter of Client) published on 10 May 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum and sister were concerned about carers coming to the house after my mum came out of hospital, however, the carers have been friendly and supported my mum very efficiently. My mum has confidence in them and enjoys the conversations. They talk about her interests and the music she likes, even playing
some of her favourite music for her. The carers have advised about creams to use and about night pads, which we had not considered and this has been very helpful and cut down on the washing. The only thing my mum and sister find a little difficult is the different times that the carers arrive sometimes they are early sometimes late, but they have always turned up. The carers have never missed a session since 22/12/23. My mum has carers 4 times a day and this has made a big difference to her and my sister who was doing it on her own.
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Review from S W (Daughter of Client) published on 10 April 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
I do not know where these reviews come from as I have never had such bad carers ever. My mum has Alzheimer’s and food is covered so she can’t get at it. Like giving a dog a tin of food without opening is the only way I can describe this service, no spoon with cereal, no personal care given, no medication
given. This company should not be caring for anybody ever!
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Review from Simon C (Son of Client) published on 24 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care they provided was simply excellent to my mother in her last few days of life. We had night and day care, both of whom were excellent and knew what they were doing. Nothing was too much trouble for the staff and they really showed supreme levels of professionalism, respect and kindness towards
my mother and our family. I can't thank them enough. I also spoke to the director of Errand Plus, and he was very helpful and responsive to helping us and his team to provide what was needed in what was a fast and rapidly deteriorating situation - all was done that could be done and for that I am forever grateful.
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Review from Linda P (Daughter of Client) published on 11 October 2023 Submitted via Website • Report
Overall Experience 2.0 out of 5
Too many trainees who couldn’t cook meals properly or wash mum, doors were left unlocked, it became very stressful. We were in the process of looking for new carers when Mum became ill was hospitalised and never returned home.
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Review from J C (Friend of Client) published on 24 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carer provided was very helpful to a very elderly person. The carer treated him with great patience and respect. Care was provided promptly as it was needed urgently. Contact with the company was very helpful.
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Review from Nicola W (Client) published on 24 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carer who looked after me was wonderful and a real credit to the agency. Nothing was too much trouble and we got on really well. She helped me sort out a lot of stuff to go to charity and helped me sort out my flat which was brilliant. I felt very sad when she finished, but I felt better for knowing
her and enjoyed our friendship. We got into a regular routine which was good.
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Review from Lynda J (Daughter-in-law of Client) published on 1 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Following discharge from hospital, the care provided for my father-in-law was exceptional. Hardworking, kind, caring staff. Nothing is too much trouble. Would thoroughly recommend this care provider.
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Review from J K (Client) published on 8 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 4-week daycare package was excellent. The 2 carers I had were both cheerful and positive enabling my recovery to eventually mean I could look after both myself and my husband again. Nothing was too much trouble and encouraging me to become mobile after my hospital stay was so much appreciated. They
were both respectful helping with my personal care. I couldn't have asked for better.
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Review from Beryl H (Client) published on 4 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall, fully satisfied. Carers are very pleasant and willing but I find \,on occasions, the language barrier difficult as I have now very recently become slightly deaf.
The only thing different I would like to have soon is more continuity of care, as explaining things to different carers can be a
bit daunting, otherwise, no complaints.
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Review from Maria G (Daughter of Client) published on 3 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
There is only one word to describe Errand Plus care and that is outstanding, from management to all staff. The support for not only the service user but the family is exceptional. I could not be more grateful.
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Review from N T (Client) published on 29 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Satisfactory.
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Review from D S (Client) assisted by family/friend published on 24 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with all the help provided from the carers, they help with everything needed and are on time every time.
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Review from D E (Daughter of Client) published on 10 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very helpful carers nothing too much trouble. My mum gets on with them they are friendly. She was worried about having carers in but was very happy with them. Help her in the shower as her's is over the bath and she is unsteady and worried about falling. Makes her meals and helps her get ready for
bed. All-round happy with this service.
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Review from B E (Daughter of Client) published on 12 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the careers including supervisory staff have been exemplary in the care given to our mother. Please pass on the family's gratitude to all carers attending her needs!
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Review from Darren S (Son of Client) published on 14 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very friendly staff they have gone above and beyond for my father. Excellent time keeping. Very polite and respectful. Great interaction with my father, they treat him like a family member than a client. They have helped my father come a long way in a short space of time.
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Current Review Score: 8.1 (8.058)

Overview of Review Score

The Review Score of 8.1 (8.058) out of 10 for Errand Plus and Personal Services is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 3.6 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 3.558 for Errand Plus and Personal Services is calculated as follows: ( (25 Excellents x 5) + (7 Goods x 4) + (4 Satisfactorys x 3) + (4 Poors x 2) + (12 Very Poors x 1) ) ÷ 52 Ratings = 3.558
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Errand Plus and Personal Services is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Jul 2024

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

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Frequently Asked Questions about Errand Plus and Personal Services

What Type of Services does Errand Plus and Personal Services offer?

Errand Plus and Personal Services offers Home Care.

How many Carers does Errand Plus and Personal Services employ?

Errand Plus and Personal Services employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Errand Plus and Personal Services to verify any information. View our terms and conditions. Errand Plus and Personal Services has an Enhanced Service - more info.